Rated 3 out of 5 by AlexNY conveniently placed needs renovation
The hotel is conveniently placed for the airport but the property feels old and the facilities need some renewal, feels like the hotel was better a couple of decades ago.
The staff is wonderful and very helpful.
September 25, 2013
Rated 5 out of 5 by marsunshine Above expectations
After an international flight, I was pleasantly surprised by a bottle of champagne and an array of desserts delivered to my suite for my birthday....and the lovely cards signed by the employees. Truly appreciated!
February 11, 2013
Rated 5 out of 5 by AKC33 Great hotel & staff
Really enjoyed our stay. The staff was extremely friendly and ensured they took good care of us. The club lounge had a great breakfast and the evening snacks were amazing! Convenient shuttles to/from airport.
May 22, 2012
Rated 4 out of 5 by JMIPEL Courteous Staff....Cozy Rooms
We stay at the Sheraton for both our yearly Christmas function and for night prior to airline travel. It consistently exceeds our needs both in terms of service and cleanliness.
December 4, 2013
Rated 4 out of 5 by icemen Nice Hotel
This hotel was nice. The staff was nice and friendly. Good location. Only little problem was the shower fan. not sure it was working properly. This however will not stop me from coming back there.
September 30, 2013
Rated 2 out of 5 by Dave1701 Nice Cover bad Content
I am typing this from my room and I stayed here from the 14th-15th of feb 2014 , I have stayed at several hotels under the Sheraton brand and this hotel needs massive improvement to be associated with the Sheraton brand.
I was very displeased with the entire stay from the check in lines which were extremely long because of inadequate staffing, as only one person was manning the front desk , to the semi rude day staff(night staff was pleasant).
I was mostly concerned about the room, it smelled bad, was very outdated, the air conditioner was making rattling noises both nights and the carpets seemed unheigenic and stained. I couldn't get quality sleep for both the nights.
Overall, I would sum up my experience in the quote from my title as the hotel really needs to focus on the cleanliness, maintenance and attitude of the staff, (I got the feeling that they didn't really care (and it might be because they are close to an airport so aren't in shortage of any customers).
Overall, I would not recommend this hotel at its price range unless you really can't find anything else, the Sheraton next to the airport was much better, The hotel really needs to train the staff a little bit better, as they have forgotten that they are in the hospitality industry and not the airline industry.
February 15, 2014
Rated 5 out of 5 by Karhoy Food here is amazing!
I was here for a business function. The snacks and meals that were provided were top quality! I love that they thought to put out low sodium soda water along with all of the other soft drinks.
May 3, 2013
Rated 5 out of 5 by Destiny77 This hotel was a refreshing retreat in a busy city!
We were extremely pleased with the... cleanliness of the hotel, the quietness of the building, and the elegance in the lobby.
Each staff member took the time to respectfully greet us.
October 26, 2012
Rated 5 out of 5 by MPK1211 Business Meeting
Great location, services close by i.e golf, airport, restaurants..was able to conduct my business without any distrubances. Great Club Floor...separate bar, breakfast in peace...
August 13, 2012
Rated 2 out of 5 by gthomas Failure to address maintenance issues
The heater in the room was not oprerational. The staff promised to fix the unit several times. Staff should have offered a new room when the problem was first identified.
January 23, 2012
Rated 4 out of 5 by Jackie27 Room was hot
I had turned the thermostat down to 64 Degrees F. The thermometer read it was 67 Degrees F and I was still very warm while I was sleeping with just a sheet covering me.
January 29, 2013
Rated 5 out of 5 by lucky7 glasses
the only downside was that my room was a junior suite and the glasses to entertained where in plastic had to call down for glasses should have real glasses in the room
April 3, 2013
Rated 4 out of 5 by Philglo Excellent Staff, food poor
restaurant food below average
happy to provide excellent service
Shower water not hot enough
parking a chore to find
Good room with comfortable beds!!
April 21, 2013
Rated 5 out of 5 by Jules456 Great service
I was really impressed with the room features and the service. The staff were very accomodating when there was a problem. The food was excellent in the restaurant
January 21, 2013
Rated 5 out of 5 by Johna32 A top choice
This is one of my favorite properties in all of North America! Excellence throughout including a wonderful staff, great restaurant, good location. Can't be beat!
May 13, 2012
Rated 4 out of 5 by Terry Good value
We have never used a hotel park and fly arrangement in the past but this stay ensured that we will use it again in the future. Very convenient and a good deal!
February 6, 2013
Rated 4 out of 5 by rltango Very good service
The service at this hotel is superior, all staff have to be complimented.
The only problem is with noise depending what lineway is being used at the airport.
October 22, 2012
Rated 5 out of 5 by wosorno Great pool and club lounge!
Comfortable beds, inviting indoor pool, and a fantastic club lounge! Orlando in the club lounge was one of the friendliest staff members we have encountered!
February 22, 2013
Rated 4 out of 5 by Don66 SPG iPhone App
It was easy and quick to book a room with my SPG iPhone App. I was in Vancouver airport and made my booking for Toronto Airport Sheraton. Great app!!!
November 2, 2012
Rated 4 out of 5 by Chippy2 I slept very well
Front desk staff very friendly but slow
Beds are really comfy and I had a great sleep
Great place to stay the night before a flight out the next day
February 16, 2013
Rated 4 out of 5 by Flyingtailor Back Again
Back again nice hotel good valve very clean and a good front desk staff. I really dont get to enjoy this hotel in and out but always nice stay.
March 31, 2013
Rated 5 out of 5 by Sterling Perfect for my needs!
Comfortable room, great food, decent workout facilities, friendly staff, convenient location at unbeatable prices. What more can you ask for?!
May 25, 2013
Rated 4 out of 5 by Ferrari Luxurious beds and linens
Loved the beds and linens. Was hard to want to get out of bed each day. Friendly staff. Very helpful.
December 10, 2013
Rated 5 out of 5 by sableantelope Friendly and clean
Very friendly staff, very clean bathroom. No issues with disabled guest using service animal(dog).
Stayed during large event(convention).
March 12, 2013
Rated 5 out of 5 by Doelf74 This hotel has very friendly staff
The Club is excellent
The Room Lady very positiv and helpful
And also the Reception understood very well my wishes. Thank you
October 17, 2013
Rated 4 out of 5 by Shelley61 Good value hotel
Beds were really comfy and food in the restaurant was reasonably priced. Lots of planes flying over, since it is an airport location.
October 11, 2012
Rated 3 out of 5 by Medical23 Recent Small Business Meeting
Staff helpful and courteous
facilities becoming 'tired looking'
parking arrangements confusing
Meeting room and food service good
April 30, 2013
Rated 4 out of 5 by AnnaAMI Great stay.
We ate at Olio for dinner as well as the breakfast buffet, and food and service (especially dinner) was excellent.
October 21, 2013
Rated 2 out of 5 by Mansa44 Shocked this hotel is a Sheraton
Shockingly run down hotel with bad customer service. The only thing I enjoyed was your shuttle bus service and restaurants.
May 12, 2013
Rated 4 out of 5 by Fran17 Spacious and comfortable room
My stay at this hotel met all my expectation of a fine hotel. The room was spacious and the bed was extremely comfortable.
June 24, 2013