Rated 3 out of 5 by TLB22 no hot water
First morning of stay the water was luke warm at best. Second morning it was fine.
January 14, 2013
Rated 4 out of 5 by Flyingtailor nice hotel
This is a good solid hotel fast check in nice clean rooms and very homey.
March 30, 2013
Rated 3 out of 5 by Bootsie Close to all amenities
The hotel has many features close to fine dining and the airport.
March 19, 2013
Rated 5 out of 5 by Cullie This hotel has it all!
This hotel has great rooms, great beds, great staff and great food!
September 10, 2012
Rated 4 out of 5 by mthomas16 Good location, friendly staff
Great location, rooms are comfortable, staff very friendly.
March 8, 2013
Rated 3 out of 5 by Broke This hotel was too expensive
For what the hotel had to offer it was too expensive.
December 10, 2012
Rated 4 out of 5 by LEE5 Great stay
Really liked this hotel. Great service.Nice rooms
November 29, 2012
Rated 5 out of 5 by Bigwill Pleasant staff
Very friendly staff and close to the airport
October 22, 2012
Rated 5 out of 5 by Julie42 I will definitely recommend
I enjoyed it, just small meeting rooms
October 29, 2012
Rated 5 out of 5 by Niksos ok
excellent, very good. great servcie
February 18, 2013
Rated 4 out of 5 by Che5 Cold Shower
7:45 is cold shower time.
January 14, 2013
Rated 3 out of 5 by disappointed Staff were brusque
We arrived bone tired from a trip, and took the first shuttle going to a sheraton because we had an expectation of the facilities and service that we would get there. We had also researched the prices online and thought that we would be getting great value. On arrival, the desk staff looked at our dishevelled appearance, and when I quoted the online price that I had, he did not seem impressed at all to serve us. He informed us that there were no rooms at this hotel for that price. I told him that I had found it online, and then he said he would wait while I produced it for him. I attempted to do this in the lobby, and was having computer difficulties, so gave up and because we were tired and just wanted to get something to eat and get some sleep. We were only laying over for a few hours. We had arrived there late and were leaving on an early flight the next morning. As we stated that we were SPG preferred guests and he could not find us, he put the points credit onto someone's elses account, and charged us what seemed to be alot for a quick overnight stay. When we arrived in our room, I attempted to get some emails, and send some to let our families know that we had arrived safely, only to find that we had to pay extra for the wi-fi. I have never been charged extra for this service at any other hotel I have stayed at. I was really disappointed all around at our very short stay, and will probably not choose a Sheraton the next time.
January 29, 2013
Rated 2 out of 5 by Travis19 Smoking
This hotel is great, it is wonderfully decorated, the facilities are amazing especially the atrium pool room. This would have been a perfect stay (A standard I have come to expect from the Sheraton) however my experience this time was not this case.
Early in the evening of my stay while leaving my room to go eat supper I smelled cigarette smoke coming in my room from the air vents. I informed Guest Services they said theres little they could do but she would inform the manager as they had a good idea who was to blame. They suggested I switch rooms I said I will look into if it was a problem later that night after I had my supper. Upon return to my room that night the smell of smoke was gone and I went to bed. At 6am the next morning the vents in my room started pumping in my neighbours morning cigarettte smoke in my room and this quickly woke me. I called guest services hoping that they would take action against this patron who was breaking their rules but alas no the guy working the front desk said there is little he could do. All he could offer me was a free breakfast or some Starwood perferred points. Despite the weak rebuttle I felt as a customer that I needed to take action into my own hands and finds this other patron and deal with it myself. Higher managment failed to give their employees at this hotel the necessary tools to enforce their so called 100% smoke free environment. This statement is a joke and to prove this walk into any stairwell in this hotel and you will smell cigarette smoke. This needs to change as a supposed 200$ fine did not discourage him from smoking in his room and ruining my stay.
February 23, 2013
Rated 3 out of 5 by Nicolle Beautiful Hotel. Had a few issues.
I was unable to book my room on the website using my mobile phone because the drop down box for the credit card would not work. I called the 416 number on the same website page and it directed me to the Hotel on Dixon Road but then I was redirected to a reservation centre. They were unable to answer my questions about the Lounge Room so I had to make a call to the 416 number back. The reservation centre quoted me a price for the room that was $20 more than what I was looking at on the website. I questioned it and was told that more rooms had been booked since I logged onto the site so this was the price now. I logged back into the website and it was still the original price that I wanted. I felt lied to. I ended my call and booked the room through my laptop. The drop down box for the credit card worked when I was on my laptop.
I requested an early check-in online and the manager said that he would contact us when a room was available. That did not happen but I was able to get into a room early because I went to the desk again and asked. We were very grateful.
The key to the Lounge Room did not work so I went down and had the card fixed. I went up and down three times and was still unable to get the card to work. I finally called down and had a staff member bring a card to me. He said that the issues were my fault because I must have put the room card beside my credit cards or cell phone. This was not the case.
We entered the lovely room but were disappointed when there were no snacks available that were mentioned on the website and that the front desk clerk assured us would be available. I had to ask a staff member about the snacks. After waiting a half an hour, someone arrived and brought out a handful of granola bars. My husband and children said that the hot appetizers were fantastic but the Lounge closed before 9:30pm as it stated on the sign. I was disappointed to miss out on the appetizers myself.
I was thrilled that the pool was open late so that I could have a nice relaxing swim after my full-day conference.
Breakfast in the Lounge was nice and we enjoyed it thoroughly. It was nice to have an early morning swim too.
At the conclusion of our stay, I went to check-out and the staff member did not ask how my stay was. He asked if the remainder of the charges (room service) should be charged to the credit card on file. He handed me a receipt that was folded up and did not go over the charges with me. The receipt was confusing. I was charged for parking that should have been included in the room rate and the conference also included parking for free. Again, I felt taken advantage of. I had the staff member reverse the charge, but he was not happy about it.
We had several issues during our stay and I was not impressed. I would like to be contacted by the General Manager.
March 4, 2013