Rated 4 out of 5 by LadyMich21 Enjoyed My STay
I was in New Orleans at the Sheraton for a conference. My room was very nice and clean. The staff was very friendly and helpful - from the front desk staff when I checked in to the Tour staff and the bar/restaurant staff, everyone thanked me for coming to New Orleans and for staying at the Sheraton. The only issue I had was that the conference rooms were frigid - past uncomfortable - they adjusted it for the second day but the first day was brutal. The food was very good and the catering at the conference was very good as well. I would highly recommend this hotel - it is perfectly situated for a fun stay in New Orleans.
June 29, 2014
Rated 3 out of 5 by Robbo123 What a shame
Having stayed in this hotel many times and had the team join me I was disappointed by wet patches on the carpets, lifts not working and a strong smoke smell in a non smoking room. I am not sure what went wrong - good gym though.
July 28, 2014
Rated 5 out of 5 by Bbran725 I would stay at this hotel again!
I loved everything about this hotel! Only problem, drunk guests in a suite beside us that kept us up until 3:30 AM, they were in the hallway being very loud. We should've called the front desk. Besides that, it was a wonderful hotel. The staff were very gracious! Very comfortable beds and pillows! We really enjoyed our stay! When we go back to NOLA, we will always stay at the Sheraton! Great location too!
June 2, 2014
Rated 5 out of 5 by afost91 Home away from Home
I work in New Orleans, so I spend more time here than my own apartment :) I had to stay at another hotel last week because Sheraton was booked and I then realized how much I appreciate Sheraton NOLA. They know how to make you feel at home and always treat you professionally and respectfully.
The gym is nice and spacious. The club lounge has delicious apps and a great view. The rooms are clean and comfy. The staff is attentive and responsive. Haven't checked the pool out yet, but people seem to like it. The location is wonderful, you can walk to most places from here or take a short cab ride. Get a high floor if you can because the views are great city or riverside - doesn't matter.
I feel at home.
December 2, 2013
Rated 2 out of 5 by Char1974 Nightmare Experience
I stayed at this hotel previously with a decent experience, so I'm disappointed to have to give such a negative review for my return stay. Bottom line, I will not be staying at this property ever again.
I was a guest at this property for a convention from 6/17/14 -6/20/14. Check-in was relatively quick - only issue there was the amount of hold they would place on my card for incidentals, so I opted to pay a cash deposit, which was refundable upon checkout. The first night's stay was up to par with the typical large chain hotel. The final two nights were nothing short of a nightmare. A power outage in the building caused placed all but one high-rise elevator out of service (I was on the 47th floor.) Signs were placed on each floor that you had to text someone to call the sole working elevator to your floor. I was without television or air conditioning for five hours (June in NOLA is swampy, so this was an extreme inconvenience.) This continued until the moment I checked out, which was the absolute worst experience of the entire stay. By that time, the high-rise elevators were totally down. I had to walk down (from the 47th floor) 22 flights of stairs, WITH MY BAGS, to catch an actual working elevator to the lobby level. When I finally got down to the front desk to checkout and get my cash refund for the unused incidentals, the lines were snaking all across the lobby and my airport shuttle was waiting. I tried to catch one of the front desk agents to help me just get the cash refund so that I could make it to the airport in time, but her flippant response was, "You'll make your flight. The lines aren't that long. Just be patient." REALLY???
By the way, I have not yet been offered any concessions whatsoever for this horrific stay.
So, in a nutshell, feel free to come here if you really want insolent staff, impolite treatment, and the possibility that you will be walking up 47 flights of stairs just to make it to your substandard hotel room. Or, you can save the extra headache and choose many of the other delightful properties that New Orleans has to offer. The choice is yours. Me? I'll be at a non-Starwood property. Laissez les bon temps rouler.
June 23, 2014
Rated 4 out of 5 by OldiebutGoodee This hotel had great amenities
The hotel was centrally located. The lady at the guest desk was very helpful. The elevators were readily available. Our room bed was VERY comfortable.
July 28, 2014
Rated 5 out of 5 by Frisko This hotel is a complete package.
The staff, room, and food & beverage were all quality items. We thoroughly enjoyed out stay. We are already trying to make plans to bring the family for a visit around Christmas.
July 28, 2014
Rated 2 out of 5 by cello Hotel Stay
First of all my name is not correct. The hotel is under renovation. They are working 24 hours a day. Sleeping was a problem. They overbooked the hotel and asked us if we would be interested in moving to another hotel upon arrival. Towels were not changed upon arrival. Coffee stained and smelled. Bathroom floor was not swept, wash clothes, not changed. Elevators were down for maintenance and had to wait 30 minutes for car to arrive. Fire alarm went off and had to start down stairs to find out it was a false alarm.
July 18, 2014
Rated 1 out of 5 by LadyGator Utter lack of Professionalism by the Management Team
It is unfortunate that I have to rate this in such a negative way because I truly love the property along with the housekeeping and wait staff. These guys are the unsung heroes and the true engine that set this property aside. They are hardworking individuals who strive to provide great service and attention to details. The accommodations are also absolutely beautiful with the renovated suites.
It appears that the same service training and accountability has not been transferred to the management team.
This is my 2nd stay at that property with the SAME issue. I opted for the green program and for some reason, I am finding myself having to go through all kinds of bureaucracy to get my points added to my account. I am owed 1,500 points which was confirmed at departure as well by the young lady at the front desk. So here is the recap:
- Once the 10 business days elapsed and the points did not appear I contacted SPG Platinum service. They apologized for the delay and offered to send a message to the property to resolve the dispute. they alerted me that someone would be reaching out.
- One day later I received an email from Christine acknowledging the message from customer service and reaching out to offer assistance.
- I called Christine back and explained that, even though, I signed up for the green program and redeemed my coupons at check-out I had yet to receive my points.I explained to her that, while I stayed for two nights, I was given an additional 500 points as a service recovery for an issue during my stay for a total of 1,500 points.
- She told me that she was not able to help in her capacity and offered to send me back to the Platinum customer service. I had to explain to her that they were very clear in stating that these are resolved at the hotel level (and I also know that from previous dispute with them).
- So she offered to send an email to the Front office Manager with a copy to me which she did the following day.
It is now close to five days later and not ONE acknowledgement of that email by the Front Desk Manager. Not ONE follow-up by anyone on that team wanting to reach out to me.
This to me takes the cake and is an egregious sign of unprofessionalism and a complete service failure.
Last year I stayed one week in March and finally resolved my green point dispute in May. just totally unacceptable and I will not allow that to be the case again this year. There are plenty of other SPG properties within walking distance and I will be happy to take my business to one of them during my next scheduled visit later this year.
Since the Management team seems to not care about an email reply, I am certain this review will get their attention. I am a LOYAL SPG Patron who has stayed at SPG hotels across the globe and is proud to call myself part of the family.I have come to expect a minimum from the respective places and I am afraid to say that this management team has FAILED to meet even the minimum expectation placed on the SPG brand.
March 3, 2014
Rated 4 out of 5 by jck9999 AHEA A Convention
Door key didn't work Reloaded 3 times still didn't work Electrician needed, requested and never arrived
Catered luncheon - ni salad, no bread plate, one dish dinner - chicken fried and inedible
restaurant service was poor
July 27, 2014
Rated 5 out of 5 by Jon1235223 Great overall
Our stay in this hotel was fantastic; the staff was very attentive, the hotel was clean, reasonable prices and great location.
However, if I have to pick at an area that needs work is the pool. The water was a little hazy and it would be great if it was a tad warmer.
June 9, 2014
Rated 5 out of 5 by DT50 Down in Town
Great Location...steps from the French Quarter...several great restaurants nearby.
July 28, 2014
Rated 5 out of 5 by OkNOLA supported a great conference
The facility and staff supported our 600 plus conference with great food and service.
July 28, 2014
Rated 3 out of 5 by TravelGirl80 Extended Weekend Getaway
The hotel was nice considering the construction......Not a lot of amenities, but in a GREAT location. Most of the staff was very friendly, but there was an incident with housekeeping that I believe could have been prevented. I called down for towels and wash cloths, and after waiting an hour I went out in the hall to ask the housekeeper on our floor. She was nowhere to be found, but her cart was outside our door. So I proceeded to grab two towels for my boyfriend and I. Well that made her appear.....She got upset with me for tampering with her cart. When I told her why, she began to argue with me.
Then there was the issue of receiving wrong information from several front desk clerks regarding charges which then got management involved. I will not let this experience detour me from staying at Sheraton again......I just hope the issues are fixed going forward.
July 22, 2014
Rated 5 out of 5 by SteveJo This hotel takes care of you!
We had a Uniglobe conference at the hotel and everything was excellent from the meals served, the meeting rooms to the hotel rooms themselves. We had an awesome time at the Sheraton. Also a great location, very close to the French Quarters.
June 8, 2014
Rated 5 out of 5 by Chip2Stan SPG Program Benefits
The service you get as a non-member is great, but they different ways they treat SPG folks extra special are terrific. I upgraded to club level and the perks are worth it, especially if you are in town on business for an extended period of time.
July 26, 2014
Rated 4 out of 5 by Wildman1 Elevator issues
Overall the hotel is comfy. The elevator system had a few issues when hotel was full. The first day, we waited for nearly 40 min for an elevator to go to the lobby from 36. They would stop but be over capacity. The program should be re-written to keep the elevator from adding floors once capacity is reached. To reach our reception on 49. We had to use the service elevator set. Once the hotel had some open rooms and other guests were leaving, it wasn't as big a problem to get around.
July 19, 2014
Rated 5 out of 5 by Omar1961 Great location
Great Location. I feel Home away from home. my room was very clean, comfortable . Good Lighting. Bath room was very clean and full of amenities. Good wifi connection . good speed.
Restaurant food was good. enjoy bar at night.
Very Happy my stay.
June 7, 2014
Rated 5 out of 5 by booboosmaze Beyond my expectations
Thank you Starwood for this Sheraton Hotel. I've stayed at W in the past but this was my first Sheraton experience. The level of service of those brands is truly incredible. I nearly extended my stay longer just for the comfort and relaxation of my room. As I write this review, I'm actually trying to find another weekend getaway with a Sheraton property! You'll see me again very soon.
July 23, 2014
Rated 5 out of 5 by jcti5 excellent
we have stayed in sheraton for a number of years this was one of the best.
June 12, 2014
Rated 5 out of 5 by JenLZ Excellent service
My stay at the Sheraton New Orleans was awesome. I was there for a convention and everything was prepared and the catering was amazing. I loved the variety and quality of foods and the service of the staff.
June 8, 2014
Rated 3 out of 5 by suzie8646 new orleans
At the time of the National Elks Convention, bathroom renovations should not have been on-going for 3 of the 5 floors where functions were held.
The Housekeeping staff was excellent as were the staff at the front desk.
Elevators need to be checked frequently for over-loading causing as much as a 45 minute delay or in my case a walk down 37 flights of stairs.
New Orleans is a beautiful city and I have come back with more pleasant memories than negative one.
July 19, 2014
Rated 3 out of 5 by steveoooooooo don't bother
overpriced for what you get
June 11, 2014
Rated 5 out of 5 by Chicklette Awesome Hotel!
We had a wonderful recent overnight stay at this hotel! From check-in to check-out, I can't say enough good things--room was beautiful and CLEAN! Courteous staff focused on customer service and the hotel's proximty to all the action was perfect. I would also recommend the bar in the lobby as a great place to relax with a drink and unwind after a day of sightseeing. A+++
May 27, 2014
Rated 5 out of 5 by Jbhov WOW
extremely busy this weekend but still received friendly service throughout my stay.
June 9, 2014
Rated 5 out of 5 by MelJam12 Ms.
Very accommodating staff! Excellent location with respect to local attractions!!
June 9, 2014
Rated 5 out of 5 by donnival Fantastic Stay
We were in New Orleans for our five-year anniversary and chose the Sheraton New Orleans for our home base.
The hotel could not have been more perfect for our trip. Everything from the central location just outside of the French Quarter, to the wonderful Executive Suite we were upgraded into, to the luxurious and well-appointed Club Lounge, all contributed to a wonderful experience at the hotel.
However, the real differentiator for us and the reason we will come back and recommend this hotel to others is the true hospitality we experienced from the staff.
We met Mr. Jim Cook, the GM for a cocktail and had a wonderful conversation spanning various topics (including lunch restaurant recommendations). Nikki and Yolanda helped us celebrate our anniversary in style with sparkling wine and chocolate-covered strawberries. The staff in the Club Lounge was pitch-perfect and happily chatted with our two-year-old daughter all throughout the day, whether during breakfast or during evening appetizers.
Anyone staying in New Orleans should strongly consider the Sheraton. You won't be disappointed.
June 5, 2014
Rated 3 out of 5 by JoeB1 The Big Easy Made Easier
The Sheraton New Orleans has the best location of all the major hotels. The close proximity to Bourbon Street - the must see attraction of New Orleans, plus the entire French Quarter, shopping, tours and proximity to the Downtown business district give the Sheraton New Orleans top marks. The beds are the usual Sheraton comfort beds and always better than home.
May 26, 2014
Rated 5 out of 5 by bill2111 Very Nice Stay
The staff were friendly and helpful. They made the staf memorable.
Asking for a nickname when you do not provide imiediate feedback about it already being used is a waste of my time...
October 31, 2013
Rated 5 out of 5 by Fred94 Love this spot!
Love this place, the proximity to everything was great. Friendly Front Desk upon check in. Doorman and Bellmen also very accommodating.
Had a great view, 4401. Love the windows, they're floor to ceiling. Comfy beds. I liked the Green option also, some days I wanted to sleep in, besides, I didn't really make too much trash, and I was by myself, so no extra towels were needed.
The streetcars are right outside, which was great, and only maybe 4 or 5 blocks from Bourbon Street...
I will definitely be back.
April 22, 2014