Rated 5 out of 5 by bonamassa Property sales
While I loved Kauai and was very appreciative of the room upgrade provided to full ocean full, I didn't appreciate the opportunity to sell a 'timeshare' type of property by the concierge. A reading package provided in room is more suitable than suggesting visitors see the concierge on arrival. Otherwise the place was lovely and service was great. Views spectacular.
June 5, 2013
Rated 3 out of 5 by Kauai2013 Sheraton Kauai
Stayed at the Sheraton Kauai for 8 nights. The rooms and buildings were dirty and needing repair. The room was on the small side. The carpet was very dirty. There was even a large dead bug near one corner. The floorboards were cracked and it was very dusty everywhere. The additional $30 per day resort fee wasn't so great either. I don't think I will be staying here again.
January 27, 2013
Rated 5 out of 5 by JHSMLB Excellent Honeymoon Retreat
The resort had beautiful ocean views and a great beach providing a great place to relax but also a great place to experience the waves of the Pacific Ocean. The staff was wonderful and made it a point to ensure our stay was wonderful.
September 14, 2013
Rated 2 out of 5 by Fritters Privacy
Our room was not up to our expectations for the price we were paying. Other hotels have better construction than the Sheraton. I felt there was no privacy for us since we were able to hear every sound from the rooms on either side of ours. It was as if the walls were only a curtain!
The bathroom was so cramped that one could not open or shut the door when seated on the toilet.
We called for television service two different days, and on the second day the loss of reception was solved by switching the box with one from another room as there were no other boxes available.
I felt the resort fee was unrealistic. There was no microwave in the room, we never used the tennis courts, or the ocean side pool, and the Rum Fire Restaurant was never available to us.
December 18, 2013
Rated 5 out of 5 by HappyCaliCouple I cannot wait to go back!
I have not experienced a state of relaxation like what I experienced during my stay at this resort in quite some time. The staff was courteous and professional, and the facility is very well maintained. I do hope the menu is expanded to allow for more food choices. Thank you to all staff members for making our anniversary special and memorable! SEE YOU SOON!
August 17, 2012
Rated 4 out of 5 by Daralph Great location, enough room for individuality
We had a wonderful Week in The Sheraton Kauai (Koloa). Nice location with beautiful gardens and lots of space.nice modern rooms with Lot of amnemities. Most or most important Services are for free and included.great beach and access in the hotel.monk seals nearly every day in the beach - perfect.
January 1, 2014
Rated 5 out of 5 by Richs15 A Slice of Aloha
My first time staying at the Sheraton Kauai was amazing! From the friendly staff to the fabulous room with a gorgeous view of the beach, to the pool and beach front! All made for an amazing trip! The only slight criticism I'd have would be the need for more food/restaurant options. Regardless, I'd stay here again next time I bring the family to Kauai!
November 28, 2012
Rated 5 out of 5 by Punkie Terrific place
Our room was spacious with beautiful view. All contact with personnel was most satisfactory. Everyone with whom I dealt was extremely helpful and very gracious...from concierge to waiters to maids. Can't remember a more helpful staff! Amenities were also very good.
August 26, 2013
Rated 5 out of 5 by lbvr Just an amazing property
From the time of arrival to leaving. We had the best experience of our life. All the staff go above and beyond. The grounds are amazing. I would highly recommend this resort. Thank you again for an amazing stay.
September 9, 2013
Rated 5 out of 5 by harleydavidson Rm 3301
Enjoyed our stay very much. room was great although the bathroom sink area was a tad small. also I guess we hit the place at the wrong time in regards to the fitness center as it was being remodeled. thought that might be done when less people there.
August 27, 2013
Rated 5 out of 5 by Kalena50 This was our 3rd time staying, we love it here!
We love the new renovations and the beach is the best in Poipu!
September 29, 2013
Rated 5 out of 5 by Jeff29 Positive experience
Was somewhat apprehensive based on a few unfavorable reviews read online regarding this facility, however I found just the opposite. The staff was exceptional from check-in to housekeeping, the location was excellent, facilities seem to be well kept, clean, and secure. I would definately return without hesitation!
June 7, 2013
Rated 3 out of 5 by NCdealer Not impressed
Nothing special about this hotel. I had the set the A/C to 65' just to make the room comfortable and signing for pool towels...I stayed at 2 other hotels during this trip and this is the only location that required a signature for pool towels.
August 19, 2013
Rated 4 out of 5 by Jayne2013 Pleasant Garden View
The quiet location was perfect. There were just little things like not replacing coffee cups or tea each day. When It came time to go there was no room to change. The desk person simply said it was first come to have a room to change rather than try to find a solution to help. Poor service help.
June 30, 2013
Rated 4 out of 5 by watersfamily excellent property restaurants could be better
The hotel staff was great from the front door to the maid service. Very hospitable and work to ensure you have a great stay. Room was excellent and incredibly comfortable. Being a Sherwood member was recognized surprisingly well and really paid off. Pool and poolside service was great. Grounds were very beautiful and well maintained. Only area needing improvement would be on site restaurants. Rum fire was just ok, overpriced, and just not a fun experience overall. It's a great location but just misses the mark. Lava is fine for happy hour but again prices are too high and service was slow every time. We had breakfast as part of our room and it just fell far short. I would eat out or at the cafe next time. Overall great stay would return.
December 13, 2013
Rated 5 out of 5 by PandAR Very pretty
We stayed in this hotel as part of our honeymoon. It was a lovely stay we really enjoyed it. The hotel and grounds are extremely pretty and very well maintained. It really shows kauai in its best light as the garden island! We would definitely recommend to a friend!
July 29, 2013
Rated 4 out of 5 by lindymar Comfortable & Great Location
Po'ipu Beach is well-rated for swimming and snokeling, two major reasons we came to Kauai. This Sheraton is well-located on the beach and close to other beaches, shopping, and restaurants. The hotel provided snorkel gear, towels, and badminton gear. The concierge answered all questions. The rooms were slightly older but very comfortable. The beds and bedding were luscious! Even though we had a garden-view room, we could see and hear the ocean. The views at sunrise and sunset were beautiful. The only negative was the food at Lava's and Rum Fire were not up to expectations, yet was expensive. Also, we had signed up for evening tidepooling, but no staff met us at the appointed time and no one could help us find out what had happened.
December 11, 2013
Rated 5 out of 5 by lsa1 A beautiful property
This propery is a beautiful and comfortable place to stay. The staff is excellent and the grounds, rooms and all areas are very well kept. We were, however, deeply disappointed in the Rum Fire Restaurant located on the property. The food was terrible and overpriced (even for Hawaii). Not recommended by us.
March 4, 2013
Rated 4 out of 5 by whatever2 Sheraton at Poipu Beach is great!
What a fun place to visit and have an uncomplicated Hawaiian experience! The hotel is is good condition and the room was comfortable with great ocean views. The food on property was good and it was truly magnificent at some of the nearby restaurants, especially if you like local fish.
June 25, 2013
Rated 5 out of 5 by rgridley Great stay - Great Hotel
Best stay on Hawaii! Beautiful location. Wish to come back!
September 21, 2013
Rated 5 out of 5 by Mayo1968 Great vacation !!!
Great location, love the beach, the staff makes the sheraton Kauai a great vacation experience, lisa from guess services made our vacation so much better she recommended what we like thank you so much!!! Laura front desk manager great service thank you
July 31, 2013
Rated 3 out of 5 by mbflyer Good South Shore Location
Good South Shore Location - Beautiful firepits and night ambience - Nice local shuttle (courtesy car) - Needs updating - little dated
Needs later checkout then 11am - Noon is standard - Needs consistency with customer service and SPG recognition. Staff varied greatly.
July 6, 2013
Rated 5 out of 5 by Taylorcat Fantastic Hawaiian Holiday
Great hotel with a tremendous staff. We've been there several times and they never cease to surprise us with their warmth and hospitality.
September 5, 2013
Rated 5 out of 5 by Lori1214 Sheraton Kauai
All services were excellent. Our first room was not a location that we liked and was quickly changed. We loved room 1214. What a view. I wished that we had asked for the sliding door to be checked sooner. It was fixed as soon as we mentioned it. Thank you for a wonderful stay.
October 26, 2012
Rated 5 out of 5 by B2013 Great Experience
The hotel was located in a nice spot on the beach and near plenty of places to eat if you have transportation. The desk staff could not have been nicer. I was was very impressed with the valet staff as well. It was just a very pleasant relaxing experience.
June 4, 2013
Rated 4 out of 5 by Twentyfive Great place to stay
We had a garden view room, and were just steps away from the beach. The beach was great, not too crowded. We enjoyed Rum Fire for dinner and Link Cafe for snacks, even ordered a pizza and salad and took back to our room. We will definitely stay at the Sheraton again.
November 28, 2012
Rated 4 out of 5 by Angela59 Great Hotel and location
People friendly, good location.
Room are not well insulated.
We had dinner at the restaurant.....the food was excellent but the cold ruined everything.
Suggestion: keep the air conditioning at a most human temperature.
July 1, 2013
Rated 4 out of 5 by Chicago101 Great location, but lots of room for improvement
I reserved a king bed, but only two doubles were available when I checked in. I had a partial ocean view room, one of the older rooms apparently which was mediocre at best. The rooms are in need up updating, especially more electrical outlets.
October 16, 2012
Rated 5 out of 5 by Fiskey Kauai Pleasure
Stayed at Poipu for three nights in a garden view room, beautiful location and facilities. Staff where very obliging and supported our requirements.
August 10, 2013
Rated 1 out of 5 by Kaluabear415 worst Sheraton I have ever stayed at
If one thing goes wrong then it seems it just keeps snowballing. That was my experience at this hotel. from being ignored by the vallet upon arrival for flashier cars. My daughter was dissapointed to not get her lei greating.After having 4 cars unloaded and assisted while I stood there was to say the least upseting. The check in desk was ok, but I had to ask twice the directions to my room because I was just told the room number. Finally I was told the best way was to cut across the road and walk thru the grass till I saw an elevator sign.. NICE... Next was trying to get something to eat. we did check in late and when I called the front desk I was told that everything closed at 9:00Pm and was hung up on. I called back and asked if someplace delivered she said "check the phine book" and hung up on me again... I called a 3rd time to find the closes pizza hut and she said "I will connect you" and this was not a consideration the first 2 times I called? we left first thing in the morning and found a much MUCH nicer place for alot less money... Stay away stay far away
March 4, 2013