Rated 5 out of 5 by DebSue37 Sheraton Kauai experience was incredible!
We just arrived home from our SECOND stay at the Sheraton in Kauai. Things started out rough as our reservation somehow had been cancelled in April, 8 weeks earlier!!! Needless to say, things were iffy at first but the staff and Manager, Peter, got us an off-the-beach room for the night (which in and of itself was amazing!) and got us an even better beach front room that our reservation had originally been. They gave us valet parking free for the week, a bungalo one day, delivered a gorgeous cheese/cracker platter & a bottle of wine on our anniversary. We would run into staff that would ask how we were, stand there and visit and ask if we needed directions anywhere or anything at all! It was almost ALL the staff. We were amazed and pleased. There was a staff person named Laura who stayed in tough with us our entire stay. On the last day, we got a call that there was a gift at the front desk. Laura had purchased a beautiful book called Ohana ("family" in Hawaiian) for us. We can't say enough about Peter and Laura especially! Our experience at the Princess Sheraton in Honolulu was NOT good, however. It is old, dirty, sweaty feeling, small and staff were NOT friendly at all. This review is for Sheraton at Poipu in Kauai.
June 27, 2014
Rated 4 out of 5 by RogerWilco Be sure to book an ocean-view
Be sure to book an ocean-view room! It's breathtaking (we were in 12xx) and cannot be compared to the rooms on the other side of the street. We had one for a few hours for our late check-out so can compare.
Staff is nice - use the concierge desk and the activities desk. They really helped us to make the most of our stay
June 26, 2014
Rated 5 out of 5 by Stephia Great staff really took care of our needs
This was a wonderful hotel experience with clean and comfortable rooms with
terrific service. Beautiful ocean and property views and fine dining at Rumfire.
The beach at the hotel was great for swimming. Loved our stay!
June 25, 2014
Rated 4 out of 5 by Adam44 Nice property. Needs some updates.
Rooms near the ocean are updated, larger, and nicer. Rooms across the street need HELP. Definite discrepancy in quality. Very pleased in overall experience. Grounds were clean and enjoyable. Location perfect. Staff friendly.
June 24, 2014
Rated 5 out of 5 by sjupton21 Sheraton kauai
Perfect for our Honeymoon.
June 24, 2014
Rated 4 out of 5 by spgreviewer Overall really good, but bathroom could be updated
The hotel is great for the most part. The bathrooms could use some updating. Also, the single light in the bathroom was very dim. The bed was comfortable, but one of the pillows was much harder than the other 3 provided (I didn't realize this until the next morning), and I woke up with very bad neck and back pain. The next few nights I used the other pillows without a problem. Also, I liked that we had Starbucks coffee provided in each room. Overall, we enjoyed our stay and we would stay here again.
June 24, 2014
Rated 5 out of 5 by BillandVal Quality property - in premier location
Poipu beach is definitely our preferred area on Kauai - and the Sheraton could not be situated any better. great rooms, great pool area, great service and as good a resort beach as you could ask for.
June 24, 2014
Rated 4 out of 5 by Countrygirl72 Expensive but offered a relaxing vacation spot
Booking the hotel 4 months prior to the trip through our travel agent, I did receive a pretty good rate on two rooms. One room for my husband and myself the other for our two kids (age 18 and 14) After checking in I discovered I would be charged a $30 daily fee per room. 8 days, 2 rooms is a bit of an additional charge. In our kids' room, the TV did not work which wasn't a big deal since we were not there to watch TV but still having to pay the $30 daily fee for that room seemed a bit extreme. Food was very expensive at all the eateries on the Sheraton resort . Resort was nice but definitely overpriced in every area they could over price you in!
June 20, 2014
Rated 5 out of 5 by richross Great Property
Room View was superb.
Food at Rum Fire was five star
Fitness Room was perfect
Please consider more drawers for clothing in the room. There was plenty of space for more, however we only had 3 drawers, not adequate. I also want to mention my suggestion for all hotels (and several have complied) that your typical customer is at least 2 people, so why only one luggage rack in each room when there will be at least 2 suitcases? I believe most people would be appreciative of 2 luggage racks in their room.
June 20, 2014
Rated 5 out of 5 by Tomorourke Great stay as always
My thanks to Elaine Leung, manager. As always her help made my stay the experience we all want.
Staff was super and weather held up. I will be back in October, 2014 for more.
June 19, 2014
Rated 2 out of 5 by KristenH The worst sleep of my life!
The hotel is located in a great place. The grounds are maintained beautifully. The check-in was quick and easy. The young lady at the desk was very pleasant and helpful. The room looked good. Parking was included in the resort fee (which was a great bonus). Overall, everything was wonderful until I went to sleep. I had the worst sleep I have ever had anywhere. I woke up in pain at about 130 in the morning. My back was killing me from the nonexistent support of a mattress that probably should have been replaced long ago. I woke up several more time throughout the night feeling absolutely miserable.
June 18, 2014
Rated 3 out of 5 by licia1111 Nice area in Kauai
The Sheraton on Poipu beach is a nice place to stay with great weather. The hotel itself could do with a revamp, particularly the rooms
June 15, 2014
Rated 5 out of 5 by Geo67 Overall Experience Very Good
This Sheraton Hotel is located in a terrific spot near Poipu Beach on Kauai. The pool area is located right behind the beach and was kept in immaculate condition daily. Great friendly service was the rule throughout the hotel for the entire week we were there. We heard virtually no complaints from other guests and noticed a high level of smiles in general. The staff was fantastic and friendly. The main restaurant, Red Rum was excellent, and Lava at the pool was very good as well. We would recommend this Sheraton highly. We noted many families were booked during our stay, so if you object to the normal noise of children in the pool area be advised. However, for overall service and experience in Hawaii this was a very good value. Would go back in a heartbeat.
June 15, 2014
Rated 4 out of 5 by Rob8777 Problems Encountered
1. Hotel had no morning complementary coffee, etc. Coffee must be purchased at a private on-site location for $4.00.
2. We expected to play tennis on the resort's courts, as advertised when we booked. The tennis courts had been taken out of use. We were not notified, nor were we offered an opportunity to play elsewhere. This was a major reason we chose this resort. The resort should have offered free arrangements at another resort or at a local club for playing tennis.
June 14, 2014
Rated 4 out of 5 by jv731 Relaxing and convenient
This resort has all that you need. View, pool, beach, proximity to fun and food. The only thing I think it could use improvement on is the service at the front desk and by the pool. There aren't much servicing. Two parts of the hotel, only one side has the service. The other side you have to call for it. No towel service for example. Upon arrival, some guest got their tote bags but we didn't. Oh well.
June 11, 2014
Rated 5 out of 5 by MotherDaughter2013 Great Service ~ Lovey Property
Staff went out of their way to accommodate our every need. Very friendly and not stuffy at all. They really exemplify the aloha spirit of the islands. Love the pool area. More vegetarian options on the pool an dinner menu would be great. Fresh veggie sticks and ranch dressing, fresh fruit salad, veggie burgers as an option would be awesome.
June 10, 2014
Rated 5 out of 5 by Rose60 This resort is spectacular
The Sheraton Kauai resort is the best resort area on the island. The grounds are beautiful,rooms are spacious, the beach is paradise! All staff are so accommodating, friendly & helpful. Special thanks to Lonnie who checked us & made sure we were happy with our room. We hope to be back again, thanks to all!
June 7, 2014
Rated 1 out of 5 by Sam916 Very Disappointing Experience
This hotel was the worst we experienced in our 16 years of marriage. We were 'upgraded' to a partial ocean view and were recognized for our anniversary. However:
- Our refrigerator was not working, ruining our fresh flowers and food. Staff offered $20 for compensation, which was a joke. They eventually went to $50.
- Bar staff was rude; comments like "look lady, I'm busy".
- Hotel check-in staff was hurried and did not explain hotel features. Bellman did not offer to get ice - just told us where to go.
- Room air conditioning was being serviced the first day of our stay. I don't think it ever worked after that.
- Room service delivered the wrong food. The second attempt, the food had no flavor and was inediable.
Our stay here was a disaster. We moved to a different hotel on Kauai.
June 5, 2014
Rated 4 out of 5 by KristyB Great Location - a Little Disappointed
I could not wait for this vacation. I thought I had done my homework: Scouted Kaua'i last year for a nice, relaxing area. We like to sun on a beach (swimmable beach!), hike, run, and enjoy evening entertainment. I called ahead and was told by concierge this hotel would meet our needs. Location and amenities were very nice, but there was no "regular" evening entertainment, no outside dining at night. This had been the decision maker for us… disappointing. Staff was not knowledgeable (about what other areas were doing - i.e. events in restaurant, offered incorrect directions for shopping/hiking.) Room was nothing special, but garden pool was great - quiet and private. We will probably stay there again, but will not count on staff help or use restaurant.
June 4, 2014
Rated 3 out of 5 by HMBDAN Nice staff, hotel is worn
The staff is the best thing at this location. They were very helpful. The location does has direct access to a beach and there are several pools. The room we had was good sized, but it had a dated feel to it. The bath was old and small and had very steep sides, making taking a shower a little tricky. The AC had trouble keeping up with the heat. Overall, this location was OK, and if you had to stay in Kauai, this location is fine.
June 3, 2014
Rated 3 out of 5 by Canary Air conditioning in room is terrible
Our first room was cramped,at the end of the resort, a/c did not work but we were told numerous times it was fine. I finally asked to change rooms - spg was not noted. I was very disappointed with staff and housekeeping.
June 3, 2014
Rated 5 out of 5 by RPK474 BEST STARWOOD PROPERTY ON THE ISLAND!!
First time on the island. In our opinion, this is the best Starwood property on the island. If you enjoy a quiet, friendly and lush resort, this is for you. Best of both worlds. A beautiful, scenic lava rock rimmed ocean combined with a soft, sandy beach and a nice pool.
Both restaurants, Rum Fire and Lava's are excellent. Very peaceful and relaxing. Every staff member that we death with, passed in the hallway, were all very friendly. Visited the North Island Westin which did not have a beach. This place is a gem!
June 2, 2014
Rated 5 out of 5 by Sailin4512 Nice place to relax
Great beach service and location. What more do you need for a Hawaiian vacation ? This place has it all.
June 1, 2014
Rated 5 out of 5 by Susan514 Great hotel!
The hotel is beautiful and well located in a lovely setting. The staff were very friendly and helpful. It was a great place to relax and enjoy the beach.
June 1, 2014
Rated 4 out of 5 by DoTe Hotel Size and Location
We loved the moderate size of this hotel.
Steps from the beach, excellent service.
Would have been rated excellent overall if
rooms were updated - bathrooms and new
May 30, 2014
Rated 5 out of 5 by MM2014 resort review
relaxing and peaceful--incredible ocean views, great beach, great food, all staff was helpful and pleasant-loved the luau
May 27, 2014
Rated 4 out of 5 by Red49 Well placed hotel
The Sheraton is a well placed and well run hotel. The gardens are beautiful and it's proximity to Poipu Beach with its turtles and monk seals makes for a great stay. Well recommended.
May 27, 2014
Rated 5 out of 5 by LindaP Fantastic Resort on the Beach at Poipu
The resort is just lovely in every way. But the staff really made our week an outstanding vacation. My grandchildren loved the lei making, hula and surf classes that are given throughout the week at no extra charge. The beachside luau is a great one and right at the hotel.
May 26, 2014
Rated 5 out of 5 by Steve1222 Great hotel. Terrible housekeeping.
This hotel was wonderful. From the rooms to the facilities we loved every second. There were only two downfalls. 1. The housekeeping was very inconsistent. If they showed up at all (didn't twice) they often didn't replace things like the tea. Our robes were taken away the second day and never replaced. We did not receive the mouthwash, body lotion, and vanity kit until he third day and never did again after.
2. Rumfire was an awful experience. We had a reservation but we're asked to wait 15 minutes past out time even though seats were available. Then it took 15 minutes to be greeted by a waitress and given water. We had a coupon from the local golf club saying we would get a free appetizer. They did not honor it saying it was for the rum fire on a different island. Why would the golf course be advertising for the restaurant on another island and not the one right down the road?
Also, the spa was not open once in our 8 days. Otherwise the staff was great and we had a wonderful time. The staff at Lavas was particularly wonderful.
May 26, 2014
Rated 4 out of 5 by Beebs87 Great beach facility
The beach, available cabanas, the pool proximity, and the Lava restaurant positioning allow for superb convenience and self-entertainment. Ocean view room upgrade is recommended for the best experience at this resort, but the "private" Garden pool was a treat even if not intended as such. Really close to local tour and adventure meeting locations.
May 25, 2014