Rated 3 out of 5 by Tshan Great hotel - not so great policies
This Sheraton was beautiful and romantic - on the ocean, and most of the staff were outstanding. Your beach activities staff went beyond expectations, so friendly and helpful. Room was comfy but for this much money - I would expect bug-free ( ants and little flies from broken door. Only response from staff was "I'm sorry"). My real complaint is "hold policy" of over $100 per day after room is paid, and not being told this upon booking or check in. That is a lot of money to be "held" and not available for your vacation stay. Not only hotel but coffee at Starbucks/lobby and a $20 hold on card? At least inform people ahead of time. I felt like a criminal putting down a deposit because I might steal something. Will not return for this reason, could get a condo at a much cheaper price and not have my money on hold.
February 17, 2014
Rated 5 out of 5 by TheVeeps Almost perfect!
Overall, we had a wonderful stay in our favorite room and the grounds and ocean views are beautiful. The staff was very friendly and welcoming and the SPG perks were much appreciated. We will definitely be back!
Lava's is well-situated, but the Mai Tai's and buffet breakfast are ridiculously overpriced! The bathtub area needs a little work.
March 24, 2014
Rated 5 out of 5 by PK5000 Fantastic Experience
I stayed in the ocean front villa overlooking the rocks/ocean - the room was modern, clean. The balcony and view were fantastic and great place to watch the sunset each evening. The room itself was quiet and peaceful. The pool staff were very friendly. The hotel is right on the beach (clear white sand, warm ocean). Overall, one of the best Sheratons I've stayed at.
March 17, 2014
Rated 5 out of 5 by Susie22 great vacation
I took my two teenage children for a much needed break. We had a truly wonderful time. We loved this resort. In fact as we walked down the beach either way, we all agreed that the Sheraton was the nicest pool and beach area. We will come again.
March 29, 2014
Rated 3 out of 5 by Leslie77 Nice location but not what I bargained for
I had hoped service would improve after renovation. Check-in took more than 30 minutes. The ocean front room I was told I would get using my Starwood points never materialized. Our room was as far away from the ocean as you could get, and you could barely see it if you squinted between the buildings in front. There was no clear map of amenities. The staff seemed unaware of the different restaurants on site. The restaurant Rum Fire was excellent, however.
February 16, 2014
Rated 4 out of 5 by SeniorP Oceanfront Experience
Our six day stay was a nice departure from cooler Pacific NW weather. Our ocean front room was very nice and a scenic view of the pool and ocean. The staff was very attentive with just a few minor hindrances. It took over 15 minutes to check in, two breakfast meals were not prepared correctly as ordered and was a leak in the hallway near our room. Poipu location has plenty of amenities nearby and easy to get around in a rental car.
February 25, 2014
Rated 5 out of 5 by FinnandGauge Awesome beach!!! Great Resort!!
Sheraton Kauai in Poipu was such a great location, and spot. Everything you may need is right here!! The Staff was very kind, and helpful. Room was very clean, and housekeeping worked around our son's sleep schedule. The workout facility was great, and the view was second to none. Whale watching from our lanai, and the beach at the resort was perfect for swim/surf/snorkeling. The pool was great, and so much to do nearby if you wish to explore!!!
February 17, 2014
Rated 4 out of 5 by Travelnuts17 Sheraton Kauai, Hi
Very disappointed that there isn't 24 hour restaurant service. I've never been in a resort where food wasn't available all the time.
Staff service at the front desk was slow and very pushing trying to sell time shares.
Shuttle service to restaurants was handy and. quite convenient.
Noise from continual ground maintainance was offense. I was almost hit by one of the lawn people in their carts! Ouch!!
March 2, 2014
Rated 5 out of 5 by Susan514 Great hotel!
The hotel is beautiful and well located in a lovely setting. The staff were very friendly and helpful. It was a great place to relax and enjoy the beach.
June 1, 2014
Rated 5 out of 5 by Sailin4512 Nice place to relax
Great beach service and location. What more do you need for a Hawaiian vacation ? This place has it all.
June 1, 2014
Rated 5 out of 5 by Mike1941 Delightful Stay
We checked in a bit early , but were able to go to our room regardless. As an SPG member, we received a complimentary room upgrade. Neat! The hotel room was spacious and well appointed. The grounds are magnificent. The restaurant is right on the water and the menu was nicely varied and reasonably (for Hawaii) priced. The location for beach/water activity is great! Shopping is close by. The staff is friendly and stand ready to help. You don't need to travel far to accommodate your travel desires.
November 15, 2012
Rated 5 out of 5 by DavLis Excellent 25th wedding anniversary
We celebrated our 25th wedding anniversary on May 6th and could not have asked for a better resort. The Front desk receptionist, Sheryl was amazing ,she was always ready to answer questions or help. She always had a smile and a willing spirit to help. Randy ,the bellman, was also a great person to ask for assistance and recommendations around the island. He was another valuable employee of the resort . Overall we give the Kauai Sheraton an excellent rating in all areas . A resort you want to visit if you have a special event coming up that you want to make perfect.
May 11, 2014
Rated 5 out of 5 by SarahN Beautiful hotel with lovely beach
This hotel was really all I expected and more. The staff was very friendly, from check in to check out. The food at the restaurant and bar was very good. It is set on a great beach with snorkeling opportunities and the pool area is right next to the beach. My only minor gripes about this hotel were that there weren't enough servers in the pool area to take drink/food orders and the pool wasn't heated. However, don't let this deter you from staying there, it was a wonderful experience.
November 28, 2012
Rated 2 out of 5 by TRJS Facilities adequate; but rooms need a facelift.
I travel for work and stay at a lot of hotels. I've come to expect a certain level of quality from the SPG hotels. Unfortunately, it is obvious that the rooms in the Poipu Beach Sheraton have not been updated in quite some time. The ceilings still have popcorn plaster from the 70's; AC Units and toilets are loud when they are used in units surrounding yours. The hot/tub area is small for the number of guests.
On the pluss side, the staff were all very friendly and helpful.
November 13, 2013
Rated 5 out of 5 by Giacobones February
Our first impression was of Leanna at the front desk, by far the most friendly front desk person ever. She made us smile everytime we saw her. Room was upgrade and gorgeous. Rained the whole time but that can not be controlled. Only complaint is the lack of service at the pool bar. Not enough help and slow. Other wise I would love to stay there again.
February 28, 2014
Rated 4 out of 5 by DoTe Hotel Size and Location
We loved the moderate size of this hotel.
Steps from the beach, excellent service.
Would have been rated excellent overall if
rooms were updated - bathrooms and new
May 30, 2014
Rated 5 out of 5 by Sparklepony01 Location , fire and fun
Why pay twice as much for the same great location at poipu? Great value and best partial ocean view ever. I loved listening to the ocean and facing the sunset.
The fire pits and tikis are awesome guiding me to an evening jacuzzi where a guy showed up to share his champagne.
Thanks for a great getaway!
March 6, 2014
Rated 5 out of 5 by Duffman GREAT RESORT
Everything about the hotel resort was EXCELLENT !!!!!!!!!!!!!!!!!!!!!!!!..We had to leave early because the weather was an absolute NIGHTMARE and there were no RAINY WEATHER ACTIVITIES planned at the hotel...
We will stay at the Kauai Sheraton again when we return to Kauai when we're sure of the weather conditions........I can't say enough about the staff, they were THE BEST..
February 17, 2014
Rated 4 out of 5 by UB0423 hotel with great location
friendly service all around; what we did not like is the fact that everyday we had to call for something, like wash cloth, shampoo, hand towels, coffee cups... something was always missing. False alarm was scary and no notification that it was a false alarm. Overall though nice property, nicely maintained. Misunderstanding with free bottle of sparkling wine.
February 14, 2014
Rated 5 out of 5 by Marci55 The Staff has Aloha Spirit
From the moment we arrived, Burt was taking care of us. He brought our bags up to the room, gave us insight and useful information, and then greeted us personally each time we needed our car!
He is a sweetheart and a gem of an employee!!! It was a pleasure to speak with him each day. All the guys at the valet were delightful and courteous. Also, Delilah was wonderful in caring for our room and making it neat and tidy on our returns every day!! Thank you!!!
August 19, 2013
Rated 5 out of 5 by Rod2013 The staff are wonderful and helpful
Our stay at Sheraton Kauai was exceptional. All of the Sheraton staff were very nice and helpful. We have already sang our praises to the family that we travelled with that stayed at another hotel. The man that helped us with our luggage was very helpful in explaining all of the ins and outs of the facility, restaurant hours, pool hours, etc. He brought is a bucket of ice and mentioned that the water in the fridge was complimentary. Nice touch by the way.
May 23, 2013
Rated 5 out of 5 by CaseyG Family Vacation
loved this hotel (resort)! Staff was friendly & helpful, but stepped back allowed you to relax. "Ocean FRONT" rooms are a must! Garden rooms are across the street & at an un-updated building. Rooms in bldg #2 overlooking the "Ocean Lawn" are superb, they are literally ON BEACH. Rooms overlooking Lava beach are more desolate & not within direct access to the amazing sandy beach. We had a blast & felt that this hotel was up to par with every expectation. Pool is really fun & you can literally hop from pool to beach all day. Lounge chairs at pool all have an ocean view.....you feel like you are at the beach! Daily activities are fun as well. There were many honeymooners as well as families, this hotel seemed to meet the needs of varying groups. Great food & shops nearby. Koloa town was just up the road, went there many times. Have fun!
September 1, 2013
Rated 4 out of 5 by Beebs87 Great beach facility
The beach, available cabanas, the pool proximity, and the Lava restaurant positioning allow for superb convenience and self-entertainment. Ocean view room upgrade is recommended for the best experience at this resort, but the "private" Garden pool was a treat even if not intended as such. Really close to local tour and adventure meeting locations.
May 25, 2014
Rated 4 out of 5 by Susie117 Just a few things missing, otherwise great!
I was surprised that there were no screens on the sliding glass doors leading to the balconies. I prefer fresh air ALWAYS to "hotel" air conditioning. Otherwise, this is a great hotel. It was nice to be right on the beach and within walking distance to shops and restaurants.
March 1, 2014
Rated 5 out of 5 by JJNJUSTIN2013 Sheraton Kaua'i - No Ka Oi
From the moment we checked-in till we checked out - Our experience was hands down the best I have ever had. Big Shout out to the front desk staff - Kapua who handled check in, was quick and efficient. Genivieve in Guest Services was very helpful as well. The mangement staff should be very happy with the performance of the mentioned associates and the Behind the scenes associates (houseman/housekeeping/security) as well.
December 16, 2013
Rated 5 out of 5 by LindaP Fantastic Resort on the Beach at Poipu
The resort is just lovely in every way. But the staff really made our week an outstanding vacation. My grandchildren loved the lei making, hula and surf classes that are given throughout the week at no extra charge. The beachside luau is a great one and right at the hotel.
May 26, 2014
Rated 3 out of 5 by montana60 Not as advertised
The resort was fine, but the little things they used in their promos did not exist for us. Free lei's, tote's, and mai tai's don't make your vacation, but when promised and they don't materialize, it dulls your vacation.
March 4, 2014
Rated 5 out of 5 by terri60 beautiful location ...
We had a great time. This place was beautiful and very clean. The people working here were so nice.
The luau on Monday night was wonderful. The food was great and well worth the money.
Our friends had been before and recommended a drink called a banana paradise. It had been taken off the menu but they went ahead and made it for us. It was An amazing drink. You should put it back on the menu.
Thank for you for this great experience.
September 21, 2013
Rated 3 out of 5 by Alex16 I specifically requested a king size bed and had to settle for two full sized beds.
Rooms were small and with two full sized beds, the room felt even smaller. I complained to the staff and was moved to a room on a different level with a vaulted ceiling, but still had to settle for two full sized beds. Had to use the balcony for anything other than sleeping. Not a good fit for a husband and wife get away.
February 12, 2014
Rated 5 out of 5 by MsBunny1 Forever "my place"
This is, a pretty wonderful hotel, being right on Poipu beach. Aside from that? The rooms are comfortable. The eateries very good. The STAFF very helpful and friendly...I can't say ENOUGH about the beautiful Lonnie who once again, checked me in. My base and very real concern however, is that the rooms have no recycling and I created my own while staying...Very important to separate recycle materials from trash, or at least, to me.
August 31, 2013