Rated 5 out of 5 by karenkathryn Repeat Enthusiastic Guest
You cannot go wrong in room 2420 or greater on the oceanfront wing.. The hotel is perfectly situated.. the staff is exceptional. The restaurants are delightful.. You are within walking distance to Kukuiuna shops/restaurants as well. Parking is an EXTRA PLUS.. you don't have to valet your car. I LOVE THAT about the Sheraton.. and the in-room refrigerator..
March 29, 2014
Rated 5 out of 5 by Hotelbummer13 Absolutely Amazing
From the minute we arrived, we never felt so appreciative of a hotel stay. We were there for our honeymoon and it was supremely satisfying. The views were breathtaking. The staff amazingly helpful and attentive, especially with recommending other places to visit and things to do on the island. Rum Fire had tasty food and good drinks at the pool. Plus the perks of being a gold spg member were phenomenal along with rhe extra attention we received thanks to being on honeymoon. We fully intend to stay here again and never wanted to leave!
September 10, 2013
Rated 5 out of 5 by Snoopy25000 Great Value
I have nothing but praise. We just had an ideal resort stay and everything went smoothly. The facilities and room were immaculate and the location right on the water is stunning. Most of all, we were so impressed by how genuinely warm and friendly the staff were. Other high end resorts on Kauai have a much more corporate feel, so I really appreciated the aloha spirit of the staff, many of whom were local locals. We want to come back!!!
January 28, 2014
Rated 5 out of 5 by mgsgk2013 Awesome Hotel, Staff & Location
Perfect location, incredible view, beautiful grounds, extremely relaxing, the hospitality of the staff was incredible, Betty at the front desk made our trip; she is amazing (thank you Betty). Our room was quiet and very clean (we couldn’t have asked for a better room). The hotel, the staff and the view from our ocean view room exceeded our expectations. We had an awesome time at the Sheraton Kauai Resort and words can’t describe how much we enjoyed the stay. We can’t wait to return and we would highly recommend this hotel to anyone.
August 8, 2013
Rated 5 out of 5 by Mac07 Best vacation location on kauai
Our room was fantastic and the views were even better. The staff and management are wonderful. We will be back as soon as we can manage the costs.
The only disappointment we had, was the rum fire restaurant. I am sure the food is wonderful but we are in Kauai an do not like being "closed in". We really miss the old dining room that was "open", not closed in.
March 26, 2014
Rated 3 out of 5 by Tshan Great hotel - not so great policies
This Sheraton was beautiful and romantic - on the ocean, and most of the staff were outstanding. Your beach activities staff went beyond expectations, so friendly and helpful. Room was comfy but for this much money - I would expect bug-free ( ants and little flies from broken door. Only response from staff was "I'm sorry"). My real complaint is "hold policy" of over $100 per day after room is paid, and not being told this upon booking or check in. That is a lot of money to be "held" and not available for your vacation stay. Not only hotel but coffee at Starbucks/lobby and a $20 hold on card? At least inform people ahead of time. I felt like a criminal putting down a deposit because I might steal something. Will not return for this reason, could get a condo at a much cheaper price and not have my money on hold.
February 17, 2014
Rated 5 out of 5 by TheVeeps Almost perfect!
Overall, we had a wonderful stay in our favorite room and the grounds and ocean views are beautiful. The staff was very friendly and welcoming and the SPG perks were much appreciated. We will definitely be back!
Lava's is well-situated, but the Mai Tai's and buffet breakfast are ridiculously overpriced! The bathtub area needs a little work.
March 24, 2014
Rated 5 out of 5 by PK5000 Fantastic Experience
I stayed in the ocean front villa overlooking the rocks/ocean - the room was modern, clean. The balcony and view were fantastic and great place to watch the sunset each evening. The room itself was quiet and peaceful. The pool staff were very friendly. The hotel is right on the beach (clear white sand, warm ocean). Overall, one of the best Sheratons I've stayed at.
March 17, 2014
Rated 3 out of 5 by Leslie77 Nice location but not what I bargained for
I had hoped service would improve after renovation. Check-in took more than 30 minutes. The ocean front room I was told I would get using my Starwood points never materialized. Our room was as far away from the ocean as you could get, and you could barely see it if you squinted between the buildings in front. There was no clear map of amenities. The staff seemed unaware of the different restaurants on site. The restaurant Rum Fire was excellent, however.
February 16, 2014
Rated 4 out of 5 by SeniorP Oceanfront Experience
Our six day stay was a nice departure from cooler Pacific NW weather. Our ocean front room was very nice and a scenic view of the pool and ocean. The staff was very attentive with just a few minor hindrances. It took over 15 minutes to check in, two breakfast meals were not prepared correctly as ordered and was a leak in the hallway near our room. Poipu location has plenty of amenities nearby and easy to get around in a rental car.
February 25, 2014
Rated 5 out of 5 by Susie22 great vacation
I took my two teenage children for a much needed break. We had a truly wonderful time. We loved this resort. In fact as we walked down the beach either way, we all agreed that the Sheraton was the nicest pool and beach area. We will come again.
March 29, 2014
Rated 5 out of 5 by FinnandGauge Awesome beach!!! Great Resort!!
Sheraton Kauai in Poipu was such a great location, and spot. Everything you may need is right here!! The Staff was very kind, and helpful. Room was very clean, and housekeeping worked around our son's sleep schedule. The workout facility was great, and the view was second to none. Whale watching from our lanai, and the beach at the resort was perfect for swim/surf/snorkeling. The pool was great, and so much to do nearby if you wish to explore!!!
February 17, 2014
Rated 4 out of 5 by Travelnuts17 Sheraton Kauai, Hi
Very disappointed that there isn't 24 hour restaurant service. I've never been in a resort where food wasn't available all the time.
Staff service at the front desk was slow and very pushing trying to sell time shares.
Shuttle service to restaurants was handy and. quite convenient.
Noise from continual ground maintainance was offense. I was almost hit by one of the lawn people in their carts! Ouch!!
March 2, 2014
Rated 5 out of 5 by Mike1941 Delightful Stay
We checked in a bit early , but were able to go to our room regardless. As an SPG member, we received a complimentary room upgrade. Neat! The hotel room was spacious and well appointed. The grounds are magnificent. The restaurant is right on the water and the menu was nicely varied and reasonably (for Hawaii) priced. The location for beach/water activity is great! Shopping is close by. The staff is friendly and stand ready to help. You don't need to travel far to accommodate your travel desires.
November 15, 2012
Rated 5 out of 5 by SarahN Beautiful hotel with lovely beach
This hotel was really all I expected and more. The staff was very friendly, from check in to check out. The food at the restaurant and bar was very good. It is set on a great beach with snorkeling opportunities and the pool area is right next to the beach. My only minor gripes about this hotel were that there weren't enough servers in the pool area to take drink/food orders and the pool wasn't heated. However, don't let this deter you from staying there, it was a wonderful experience.
November 28, 2012
Rated 3 out of 5 by Canary Air conditioning in room is terrible
Our first room was cramped,at the end of the resort, a/c did not work but we were told numerous times it was fine. I finally asked to change rooms - spg was not noted. I was very disappointed with staff and housekeeping.
June 3, 2014
Rated 2 out of 5 by TRJS Facilities adequate; but rooms need a facelift.
I travel for work and stay at a lot of hotels. I've come to expect a certain level of quality from the SPG hotels. Unfortunately, it is obvious that the rooms in the Poipu Beach Sheraton have not been updated in quite some time. The ceilings still have popcorn plaster from the 70's; AC Units and toilets are loud when they are used in units surrounding yours. The hot/tub area is small for the number of guests.
On the pluss side, the staff were all very friendly and helpful.
November 13, 2013
Rated 5 out of 5 by Giacobones February
Our first impression was of Leanna at the front desk, by far the most friendly front desk person ever. She made us smile everytime we saw her. Room was upgrade and gorgeous. Rained the whole time but that can not be controlled. Only complaint is the lack of service at the pool bar. Not enough help and slow. Other wise I would love to stay there again.
February 28, 2014
Rated 5 out of 5 by Duffman GREAT RESORT
Everything about the hotel resort was EXCELLENT !!!!!!!!!!!!!!!!!!!!!!!!..We had to leave early because the weather was an absolute NIGHTMARE and there were no RAINY WEATHER ACTIVITIES planned at the hotel...
We will stay at the Kauai Sheraton again when we return to Kauai when we're sure of the weather conditions........I can't say enough about the staff, they were THE BEST..
February 17, 2014
Rated 5 out of 5 by Sparklepony01 Location , fire and fun
Why pay twice as much for the same great location at poipu? Great value and best partial ocean view ever. I loved listening to the ocean and facing the sunset.
The fire pits and tikis are awesome guiding me to an evening jacuzzi where a guy showed up to share his champagne.
Thanks for a great getaway!
March 6, 2014
Rated 5 out of 5 by Marci55 The Staff has Aloha Spirit
From the moment we arrived, Burt was taking care of us. He brought our bags up to the room, gave us insight and useful information, and then greeted us personally each time we needed our car!
He is a sweetheart and a gem of an employee!!! It was a pleasure to speak with him each day. All the guys at the valet were delightful and courteous. Also, Delilah was wonderful in caring for our room and making it neat and tidy on our returns every day!! Thank you!!!
August 19, 2013
Rated 5 out of 5 by Rod2013 The staff are wonderful and helpful
Our stay at Sheraton Kauai was exceptional. All of the Sheraton staff were very nice and helpful. We have already sang our praises to the family that we travelled with that stayed at another hotel. The man that helped us with our luggage was very helpful in explaining all of the ins and outs of the facility, restaurant hours, pool hours, etc. He brought is a bucket of ice and mentioned that the water in the fridge was complimentary. Nice touch by the way.
May 23, 2013
Rated 5 out of 5 by CaseyG Family Vacation
loved this hotel (resort)! Staff was friendly & helpful, but stepped back allowed you to relax. "Ocean FRONT" rooms are a must! Garden rooms are across the street & at an un-updated building. Rooms in bldg #2 overlooking the "Ocean Lawn" are superb, they are literally ON BEACH. Rooms overlooking Lava beach are more desolate & not within direct access to the amazing sandy beach. We had a blast & felt that this hotel was up to par with every expectation. Pool is really fun & you can literally hop from pool to beach all day. Lounge chairs at pool all have an ocean view.....you feel like you are at the beach! Daily activities are fun as well. There were many honeymooners as well as families, this hotel seemed to meet the needs of varying groups. Great food & shops nearby. Koloa town was just up the road, went there many times. Have fun!
September 1, 2013
Rated 5 out of 5 by DavLis Excellent 25th wedding anniversary
We celebrated our 25th wedding anniversary on May 6th and could not have asked for a better resort. The Front desk receptionist, Sheryl was amazing ,she was always ready to answer questions or help. She always had a smile and a willing spirit to help. Randy ,the bellman, was also a great person to ask for assistance and recommendations around the island. He was another valuable employee of the resort . Overall we give the Kauai Sheraton an excellent rating in all areas . A resort you want to visit if you have a special event coming up that you want to make perfect.
May 11, 2014
Rated 4 out of 5 by UB0423 hotel with great location
friendly service all around; what we did not like is the fact that everyday we had to call for something, like wash cloth, shampoo, hand towels, coffee cups... something was always missing. False alarm was scary and no notification that it was a false alarm. Overall though nice property, nicely maintained. Misunderstanding with free bottle of sparkling wine.
February 14, 2014
Rated 4 out of 5 by Susie117 Just a few things missing, otherwise great!
I was surprised that there were no screens on the sliding glass doors leading to the balconies. I prefer fresh air ALWAYS to "hotel" air conditioning. Otherwise, this is a great hotel. It was nice to be right on the beach and within walking distance to shops and restaurants.
March 1, 2014
Rated 5 out of 5 by JJNJUSTIN2013 Sheraton Kaua'i - No Ka Oi
From the moment we checked-in till we checked out - Our experience was hands down the best I have ever had. Big Shout out to the front desk staff - Kapua who handled check in, was quick and efficient. Genivieve in Guest Services was very helpful as well. The mangement staff should be very happy with the performance of the mentioned associates and the Behind the scenes associates (houseman/housekeeping/security) as well.
December 16, 2013
Rated 5 out of 5 by terri60 beautiful location ...
We had a great time. This place was beautiful and very clean. The people working here were so nice.
The luau on Monday night was wonderful. The food was great and well worth the money.
Our friends had been before and recommended a drink called a banana paradise. It had been taken off the menu but they went ahead and made it for us. It was An amazing drink. You should put it back on the menu.
Thank for you for this great experience.
September 21, 2013
Rated 5 out of 5 by Susan514 Great hotel!
The hotel is beautiful and well located in a lovely setting. The staff were very friendly and helpful. It was a great place to relax and enjoy the beach.
June 1, 2014
Rated 5 out of 5 by MsBunny1 Forever "my place"
This is, a pretty wonderful hotel, being right on Poipu beach. Aside from that? The rooms are comfortable. The eateries very good. The STAFF very helpful and friendly...I can't say ENOUGH about the beautiful Lonnie who once again, checked me in. My base and very real concern however, is that the rooms have no recycling and I created my own while staying...Very important to separate recycle materials from trash, or at least, to me.
August 31, 2013