Rated 5 out of 5 by Marci55 The Staff has Aloha Spirit
From the moment we arrived, Burt was taking care of us. He brought our bags up to the room, gave us insight and useful information, and then greeted us personally each time we needed our car!
He is a sweetheart and a gem of an employee!!! It was a pleasure to speak with him each day. All the guys at the valet were delightful and courteous. Also, Delilah was wonderful in caring for our room and making it neat and tidy on our returns every day!! Thank you!!!
August 19, 2013
Rated 5 out of 5 by Rod2013 The staff are wonderful and helpful
Our stay at Sheraton Kauai was exceptional. All of the Sheraton staff were very nice and helpful. We have already sang our praises to the family that we travelled with that stayed at another hotel. The man that helped us with our luggage was very helpful in explaining all of the ins and outs of the facility, restaurant hours, pool hours, etc. He brought is a bucket of ice and mentioned that the water in the fridge was complimentary. Nice touch by the way.
May 23, 2013
Rated 5 out of 5 by KrisR14 This Hotel has Everything you need to Relax
Chip Bahouth, Runs a Great Hotel! The service was wonderful. Everything you thought Kauai would be is right here at the Sheraton Kauai Resort. The staff was great and on top of our every need. Thank You very much for a wonderful experience.
July 14, 2014
Rated 5 out of 5 by CaseyG Family Vacation
loved this hotel (resort)! Staff was friendly & helpful, but stepped back allowed you to relax. "Ocean FRONT" rooms are a must! Garden rooms are across the street & at an un-updated building. Rooms in bldg #2 overlooking the "Ocean Lawn" are superb, they are literally ON BEACH. Rooms overlooking Lava beach are more desolate & not within direct access to the amazing sandy beach. We had a blast & felt that this hotel was up to par with every expectation. Pool is really fun & you can literally hop from pool to beach all day. Lounge chairs at pool all have an ocean view.....you feel like you are at the beach! Daily activities are fun as well. There were many honeymooners as well as families, this hotel seemed to meet the needs of varying groups. Great food & shops nearby. Koloa town was just up the road, went there many times. Have fun!
September 1, 2013
Rated 5 out of 5 by karenkathryn Repeat Enthusiastic Guest
You cannot go wrong in room 2420 or greater on the oceanfront wing.. The hotel is perfectly situated.. the staff is exceptional. The restaurants are delightful.. You are within walking distance to Kukuiuna shops/restaurants as well. Parking is an EXTRA PLUS.. you don't have to valet your car. I LOVE THAT about the Sheraton.. and the in-room refrigerator..
March 29, 2014
Rated 4 out of 5 by Travelnuts17 Sheraton Kauai, Hi
Very disappointed that there isn't 24 hour restaurant service. I've never been in a resort where food wasn't available all the time.
Staff service at the front desk was slow and very pushing trying to sell time shares.
Shuttle service to restaurants was handy and. quite convenient.
Noise from continual ground maintainance was offense. I was almost hit by one of the lawn people in their carts! Ouch!!
March 2, 2014
Rated 5 out of 5 by Mac07 Best vacation location on kauai
Our room was fantastic and the views were even better. The staff and management are wonderful. We will be back as soon as we can manage the costs.
The only disappointment we had, was the rum fire restaurant. I am sure the food is wonderful but we are in Kauai an do not like being "closed in". We really miss the old dining room that was "open", not closed in.
March 26, 2014
Rated 5 out of 5 by PK5000 Fantastic Experience
I stayed in the ocean front villa overlooking the rocks/ocean - the room was modern, clean. The balcony and view were fantastic and great place to watch the sunset each evening. The room itself was quiet and peaceful. The pool staff were very friendly. The hotel is right on the beach (clear white sand, warm ocean). Overall, one of the best Sheratons I've stayed at.
March 17, 2014
Rated 5 out of 5 by terri60 beautiful location ...
We had a great time. This place was beautiful and very clean. The people working here were so nice.
The luau on Monday night was wonderful. The food was great and well worth the money.
Our friends had been before and recommended a drink called a banana paradise. It had been taken off the menu but they went ahead and made it for us. It was An amazing drink. You should put it back on the menu.
Thank for you for this great experience.
September 21, 2013
Rated 5 out of 5 by Cashy Outstanding location
This hotel not only has great amenities but also a great location relative to the quality of beach, proximity to town and rooms where you can relax and literally watch the world pass by!
July 14, 2014
Rated 5 out of 5 by TheVeeps Almost perfect!
Overall, we had a wonderful stay in our favorite room and the grounds and ocean views are beautiful. The staff was very friendly and welcoming and the SPG perks were much appreciated. We will definitely be back!
Lava's is well-situated, but the Mai Tai's and buffet breakfast are ridiculously overpriced! The bathtub area needs a little work.
March 24, 2014
Rated 5 out of 5 by MsBunny1 Forever "my place"
This is, a pretty wonderful hotel, being right on Poipu beach. Aside from that? The rooms are comfortable. The eateries very good. The STAFF very helpful and friendly...I can't say ENOUGH about the beautiful Lonnie who once again, checked me in. My base and very real concern however, is that the rooms have no recycling and I created my own while staying...Very important to separate recycle materials from trash, or at least, to me.
August 31, 2013
Rated 5 out of 5 by JSonghees A very enjoyable experience
We were very pleased that the front desk was able to accommodate us with an upgrade to an ocean view room. Thank you to the very pleasant and helpful staff that made our stay a great experience. We dined at several of the best restaurants in Kauai. My wife and I rate the Rum Fire Restaurant the very best for ambiance, service, and amazing food. We definitely plan to be back to Kauai and return to the Sheraton for our third visit.
December 15, 2012
Rated 5 out of 5 by JJNJUSTIN2013 Sheraton Kaua'i - No Ka Oi
From the moment we checked-in till we checked out - Our experience was hands down the best I have ever had. Big Shout out to the front desk staff - Kapua who handled check in, was quick and efficient. Genivieve in Guest Services was very helpful as well. The mangement staff should be very happy with the performance of the mentioned associates and the Behind the scenes associates (houseman/housekeeping/security) as well.
December 16, 2013
Rated 1 out of 5 by Lizy Are you kidding!
We walk in our room, the thermostat reads 75 and yes the A/C was on full blast. The front desk sent the engineer to set it on VIP mode, what's that? The Engineer said the A/C unit was not strong enough to cool a unit this size, especially with high beam ceilings. Hotel Manager said hotel was booked 100% but could upgrade us to new part of hotel on Monday, but for now could moved us one floor lower, hopefully the lower ceiling would help. No difference with the A/C, except our neighbors smoked on the balcony (another call to the front desk). One bottle water, one coffee packet, one sugar for coffee, one creamer, one stir stick (another call to the front desk).
Only thing on beds was a sheet and a ten pound comforters.
Did the Manager ever call us on Monday to upgrade our room? NO!!!!!!!
Too embarrassed to call her after all of our calls even though we deserved it.
September 19, 2012
Rated 5 out of 5 by BruddahKimo High level of Friendliness and Hospitality
Staff were all so nice and helpful. Location was amazing. clean and comfortable.
July 15, 2014
Rated 4 out of 5 by Amy1973 Great if you pick your room right
At many hotels, our family of four is just fine in one room with two queen beds. At this Sheraton, that was not at all the case. The beds were not queens and the regular rooms are extremely small with very little storage space. I would get two rooms for a family of four or a suite. Apart from the room, the hotel itself was lovely with great service. This is a great base to explore Kauai without an exorbinant price tag.
November 26, 2012
Rated 5 out of 5 by SKWino Unbelievable Staff
The staff at this resort were amazing. Always there to help and make our stay as comfortable as possible.
July 14, 2014
Rated 5 out of 5 by Duffman GREAT RESORT
Everything about the hotel resort was EXCELLENT !!!!!!!!!!!!!!!!!!!!!!!!..We had to leave early because the weather was an absolute NIGHTMARE and there were no RAINY WEATHER ACTIVITIES planned at the hotel...
We will stay at the Kauai Sheraton again when we return to Kauai when we're sure of the weather conditions........I can't say enough about the staff, they were THE BEST..
February 17, 2014
Rated 4 out of 5 by jayv Our Experience
We did enjoy the stay. Our Ocean Front room was excellent. I had issue for close to 2 days with the internet connection. Even after having a router in our room, we kept losing the connection.
Also, the restaurant LAVAS was below par. We ordered Omelet and came without toast and the quantity compared to the price is not justifiable at all. $17 for an omelet is a killer price, need to get it to some reasonable price.
April 10, 2013
Rated 5 out of 5 by MotherDaughter2013 Relaxing place to stay
This hotel was nicely remodeled and has a lovely pool on the beach in Poipu. The beds were super comfy and the staff...well, what can I say? The staff were FANTASTIC! Not snooty and stuffy but warm and friendly. Very attentive. Love the valets. Those guys work super hard. What a great team of guys to meet your guests! The desk staff were super great too. Will definitely stay here again and can't wait to come back.
July 25, 2013
Rated 5 out of 5 by AussieMattandAmy Amazing resort with everything you need
We came to Kauai to get married and wanted a great resort to recommend to our friends and family and have a central location to have activities at. The Sheraton was more than wonderful. The rooms were beautiful and spacious and the staff was incredibly friendly. The pool was a perfect place to have our day-after wedding activities and was very family friendly. Couldn't have been more pleased with this resort.
April 30, 2013
Rated 5 out of 5 by Giacobones February
Our first impression was of Leanna at the front desk, by far the most friendly front desk person ever. She made us smile everytime we saw her. Room was upgrade and gorgeous. Rained the whole time but that can not be controlled. Only complaint is the lack of service at the pool bar. Not enough help and slow. Other wise I would love to stay there again.
February 28, 2014
Rated 5 out of 5 by DGif This hotel was great
Staff was outstanding, always directing you when you needed help, customerservicewastop notch
July 14, 2014
Rated 4 out of 5 by DGif Excellent Treatment
The team in HI was fantastic and absolutely excelled in service to our party of over 200.
July 14, 2014
Rated 5 out of 5 by KGKayak Excellent hotel!
This resort hotel & location is beautiful! Our stay was exceptional from check-in to check-out. We asked to be moved to a more secluded area of the resort and they had us moved the next day, without hesitation. They would have moved us immediately if a room had been available.The entire staff was exceptional. We will definately come back to this resort in the future and highly recommend it to anyone!
June 10, 2013
Rated 4 out of 5 by UB0423 hotel with great location
friendly service all around; what we did not like is the fact that everyday we had to call for something, like wash cloth, shampoo, hand towels, coffee cups... something was always missing. False alarm was scary and no notification that it was a false alarm. Overall though nice property, nicely maintained. Misunderstanding with free bottle of sparkling wine.
February 14, 2014
Rated 5 out of 5 by Cash09 Great time!
We had such a good time here and all the staff was nice and courteous. Special shout out to Julio at the Beach Kiosk. He was always very professional, personable and helpful. If you need recommendations for snorkeling, adventure and other activities around Kauai, he will send you in the right direction. Noel at Rumfire bar, is another great addition to the staff. He will take good care of you!
September 7, 2013
Rated 4 out of 5 by Keebster Very nice hotel but could be outstanding
The Sheraton Poipu has recently went through an extensive renovation. The property is beautiful and is argueably on the very best section of Poipu Beach. Housekeeping did a wonderful job and the rooms are lovely. We were disappointed because our television did not work. A maintanence worker came over to fix it but was unable to. We never received a call or an apology, for this inconvenience.
June 23, 2013
Rated 5 out of 5 by Susie22 great vacation
I took my two teenage children for a much needed break. We had a truly wonderful time. We loved this resort. In fact as we walked down the beach either way, we all agreed that the Sheraton was the nicest pool and beach area. We will come again.
March 29, 2014