Rated 4 out of 5 by tg51 Sheraton Princess Kaiulani
Overall a pleasant experience. Most staff were very helpful. Service at hotel bar could be a bit better. Had to walk to bar several times because servers weren't overly attentive. All in all though, I would definately stay again. Great location.
May 20, 2014
Rated 3 out of 5 by arm14 Great Location Needs Some Work
We stayed for 4 weeks and were given an upgrade to deluxe ocean view however still cannot work out what the deluxe stood for lanai was smaller than that of the plain ocean view rooms, ocean view was partially blocked by the Moana Hotel across the road. We overlooked the hotel pool but in the evening street noise (buskers etc) could be heard. Lanai doors were stiff took 2 of us to open and close them called maintenance who oiled them which worked for a while but nearing the end of our trip they had stiffened up again! Ceiling in room was cracking, we came back one day to find a bin in the room under a crack in the ceiling, housekeeping removed the bin and told us the problem was with the air conditioning! Can't comment too much on food in hotel as only used it once because if was extremely expensive and you can eat far cheaper outside. Pool staff were very good Front desk were good and helpful. Housekeeping not 100%, I can understand it is hard but we had one day when our room wasn;t cleaned at all, our lanai wasn't cleaned for our entire 4 week stay , coffee cups and water cups were not always replaced we had to chase after housekeeping trolley most days to replace them ourselves. Safe in room was old and needed 3 attempts each time used to close it. Plus sides the location is marvelous just a stones throw from the beach Renovations are starting later this year or early next so hopefully with a new lease of life the hotel will be back to what it should be however I probably won't stay as it will probably make it out of my price bracket,.
May 20, 2014
Rated 3 out of 5 by Rosie46 This hotel is huge
I felt this hotel was just too big. It certainly didn't feel like a luxury resort. The staff was very responsive and professional but the huge crowds in the lobby and lifts was quite off putting
May 18, 2014
Rated 3 out of 5 by crealla Hotel is cost effective but you get what you pay for
Room showed signs of wear - in the bathrooom the fixtures had been painted white and the paint was flaking off. Same with ligtht fixtures.
It did have a nice balcony but no sliding screen door so there was potential for birds to fly into the room if you weren't careful
May 14, 2014
Rated 2 out of 5 by mrsmrtguy nice location..but hotel is very dated throughout
Room and hotel just felt very dated and the staff response was average. The location is a great location but the hotel can use some major renovations.
May 13, 2014
Rated 4 out of 5 by mauigirl2014 Nice location, great price
A group of us stayed here this past weekend to watch our boys VB tournament. The Kamaaina rate was really reasonable and it's located across the street from the Moana hotel, which is my dream hotel. The rooms were functional, with great sheets duvet style (no disgusting bedspread) and AC from heaven. The pool was basic, but fine. Bathroom very basic, toiletries but no hairdryer. There's free public parking adjacent to the hotel-very convenient. We were sharing a car so took TheBus for $5 RT to Ala Moana which then drops you back behind the hotel with all of your shopping bags!
May 12, 2014
Rated 5 out of 5 by Anniversary34 Amenities
Everything you would want and need for an overnight stay.
May 11, 2014
Rated 4 out of 5 by luvh14 excellent staff
Our room was classified as a city view which ended up being a view of a garage. The reservation desk manager corrected the situation and was very sorry for the problems we had. We very much appreciated his help.
May 10, 2014
Rated 4 out of 5 by Roami26 Great Value in Waikiki!
After reading several reviews, I was a bit hesitant to book a room at this SPG property. HOWEVER, I'm glad I opted to ignore a few of the reviews and I booked the room anyway.
SPG Platinum recognition was exceptional. The Front Desk staff were very helpful, and as a "first impression"...did a great job at creating a warm welcome. Our suite was clean with comfortable bedding and sufficient bathroom toiletries. The continental breakfast was very good with a nice variety of foods. The fitness center was adequate (however, several of the treadmills were inoperative). YES, there IS construction noise taking place. However, unless you plan to sleep during the day, it doesn't present an inconvenience. YES, the hotel does need a bit of a "facelift". BUT...if you're looking for a clean hotel, in a GREAT Waikiki central location (great for shopping, dining and an easy walk to the beach), with a good staff to help make your stay enjoyable...the Princess Kaiulani is an excellent value for the price in Honolulu.
May 10, 2014
Rated 2 out of 5 by SarahK1970 Sound insulation must be improved.
I was in room 380. Though the room itself was okay (clean bathroom and bedding), the level of street noise heard was extreem and the air conditioner was loud and did not cool the room to a comfortable level.
May 9, 2014
Rated 5 out of 5 by Taylors5 Wonderful Holiday!!!
We stayed at SPK for the last 2 weeks and had a fantastic time. I had read reviews prior to arriving and wasn't sure what to expect but on arrival all my concerns went out the window. The hotel is an older hotel but with all the conveniences that you could want. the staff were wonderful, the hotel was clean and tidy and our view from our balcony was exceptional. The hotel is in a perfect location as it is within walking distance to everything. The staff assisted at any time they could and were only to glad to help. we organized tours from the hotel and weren't disappointed, Marsha the tour desk operator was very helpful in assisting us with our choices and also offering suggestions. Would highly recommend staying here and we would definitely return.
May 8, 2014
Rated 5 out of 5 by Jimbo11 Wonderful Place to Stay
Very relaxing, peaceful environment and pleasant staff. We spent a perfect 15 days at the Sheraton Princess. Best location and hotel in Waikiki Beach.
May 8, 2014
Rated 4 out of 5 by rayarna great location
we have stayed many times and although the décor and on suites needs upgrading the staff and ambience keeps us returning
May 8, 2014
Rated 2 out of 5 by RegFlyer Needs to be refurbushed
old and dated. Pool is at a weird location and very small. The front desk is to slow and can't handle the size.
May 7, 2014
Rated 5 out of 5 by Pattydz60 Great Vacation!
My husband and I came to Hawaii to celebrate our 15th Wedding Anniversary. We had a wonderful time and our stay at the Sheraton Princess Kaiulani was great. The hotel is centrally located in Waikiki near all of the major shopping areas, restaurants and the beach. Hotel is a little older, but room was clean, King bed was comfortable and balcony had a great view. Only detractors were the noise from the construction next door and the food is a bit overpriced but that's Waikiki/Hawaii.
May 6, 2014
Rated 1 out of 5 by Booker369 Roaches !
infested! I know it was a bad sign when the exterminator was in the parking lot.
May 5, 2014
Rated 4 out of 5 by AllGood Overall stay was good
Our short stay at this hotel was good, staff were very friendly and helpful. Rooms were a little tired and could do with an update. Tour desk operator was great.
May 4, 2014
Rated 1 out of 5 by snapfish Dirty...very dirty..housekeeping asleep.
1. Bathroom as very nasty. Toilet seat was pee stained.
2. Previous guests left shopping tags behind which were never cleared out.
3. Complimentary bottle was opened.
May 3, 2014
Rated 4 out of 5 by Jaytk Stay at this hotel
I recently had the pleasure of spending 7 nights here. While the property could use some decorating enhancements, it was a very nice experience. I had a great view of the beach and pool, and all services were performed well. The staff was great.
May 3, 2014
Rated 4 out of 5 by Frawst Great!!
Facility shows it's age but is very clean and comfortable. The lobby is expansive and elegant. The hotel is accessible to the beach, upscale shopping and discount shopping. Concierge was most helpful in finding activities that fit our schedule and likes. Food in the restaurant was great and plentiful.
May 1, 2014
Rated 5 out of 5 by missmarples Amazing
The Bell Desk staff was more helpful then I could ever ask for. They were perfect. The staff anticipated every thing and pulled it off. GREAT WORK EVERYONE!!! YOU CERTENLY ARE THE BEST OF THE BEST!!! THANK YOU SOOOO MUCH..
April 29, 2014
Rated 5 out of 5 by Jimbo11 True Home Away From Home
Was greeted and acknowledged of anniversary. Was given the room that we requested when we made our reservation. Great location, wonderful staff, and helpful housekeeping. It's our 3rd time staying here and we always feel like we are at home. Nice pool and hotel is very close to everything, shopping and food.
April 25, 2014
Rated 4 out of 5 by Duchess2014 Sheraton Kaiulani
The hotel is dated and needs a renovation. I had to be moved because of cigarette smoke pouring through the vents. I had originally been told I could not get the Westin Moana Surfrider in USG Per Diem but then a colleague of mine was able to get it for the same time period, which made me a bit angry, esp since she was not an SPG member and I've been a long-time loyal SPG member. The Staff at Kaiulani are wonderful and very friendly. They are your best asset. I would recommend this hotel to budget travelers who want to be close to Waikiki beach access. The gym was great, the music and pool bar were nice. But there was a building site next to my "upgraded" room so I never did enjoy my lanai or opening my door to get that wonderful Hawaiian breeze in my room.
April 20, 2014
Rated 1 out of 5 by Ref123 Below Sheraton Standards
Room was not stocked properly with soap and bathing needs when I arrived. As a Gold SPG Member I requested, but only received a morning paper on the last day of my visit. Even in the SPG preferred line, it took about 20 minutes to check out and receive my statement. Finally, parking was only available on the 5th level and the elevator didn't work. Walking up and down 5 flights of stairs every time I needed to get my car was unacceptable. Noise from construction below my balcony made it necessary to keep my door closed at all times. Efforts to reach Hotel Manager Fred Orr were unsuccessful. He never returned my calls! I am an SPG member and come to Hawaii often, but would never stay at the Princess Kaiulani again!
April 18, 2014
Rated 3 out of 5 by Tetrawitch57 Excellent bedding
The bedding was superior and so comfortable. However everything else was shabby and badly in need of update. The sliding door to the balcony needed an Olympic weightlifter to move it, let alone open it. There are massive building projects going on in the vicinity and the noise on our side of the building commenced at 6.30am thru to 5.30pm-not the hotels fault, but I feel they should try to accommodate their guests away from this area if rooms are available.
April 17, 2014
Rated 2 out of 5 by Fresh4Lfe Run down tired room
I'll start of on a positive note. The staff is wonderful and friendly and the food is great.
Unfortunately, the rooms need to be stripped down, re-done and over-haulted. The bathroom is dated and shows its wear in a bad way. Rugs need to be pulled up, balcony should be stripped down and redone. Walls show its seen better days. The cleanest thing in the room was the bed sheets Thank God.
The hotel is in a good location but the interior needs to match its location. Again, Staff is great...the building not so much.
April 17, 2014
Rated 2 out of 5 by Traveler888 Thse service needs to be improved
One of the night during my stay, the hotel elevators were out of service. No one could tell me how long it would take to fix it. I was waiting almost 1.5 hour at the lobby before I decided to walk up to my room at the 20th floor.
When I was checking out, I made a suggestion to the front desk staff since I hadn't received any apology message from the hotel. But the front desk staff told me that was beyond their control and they had nothing to do with such situation.
I was not even asking for any compensation! But I think the hotel should at least apologize to their customers for the inconvenience caused. As a Platinum member, I have stayed many Sheraton hotels, This time, I am very disappointed.
April 15, 2014
Rated 2 out of 5 by SonyaJim Not a bad place but needs work
First I must begin by saying we had the nicest maids ever encountered in a hotel, they were polite and helpful.
The front desk staff and concierge personnel were a different story. On several occasions when we went to them for help we were made to feel like they did not have time for us and they were abrupt and rude.
In the room our toilet ran on and on if we did not mess with the handle to stop it from doing this. The building is old and seems to need some improvements just in general. We were quite disappointed in the very short pool hours. Never in my life have I encountered a place that closed the pool so early (6:00 p.m.) or that opened their bar/restaurant so late (11:00a.m.).
We will look for a different place for our next trip to Hawaii.
Our SPG status did get us one nice perk, that was the use of hospitality room for clean up before our late night flight. It did not allow us a late check out though.
April 15, 2014
Rated 4 out of 5 by Dick1934 Getting There
Wow, your parking is around the corner' which comes as a surprise. There are mostly one way streets. The street signs are badly placed and hard to read. Lots of wasted driving and frustration getting there. Suggest you publish a map of JUST nearby streets and their direction with the location of the parking lot included
April 9, 2014
Rated 4 out of 5 by Anniesafasfasdf SPG - Princess Sheraton
Location was excellent in terms of proximity to the beach; however, since it's a busy city, you're constantly hearing sirens no matter what so that can be a bit distracting at night. Staff very amenable.
On April 8th, the power went out for a few seconds and the elevator to our room (25th floor) did not work. Although the staff tried their best and gave patrons a 15% discount on cafe items for those who didn't want to trek up the stairs, it was definitely a setback. Since we were checking out the next morning, we were concerned that the elevator would not be working in time and had to plan about how we would bring our heavy suitcases down 25 flights of stairs. Although the situation was remedied, the undue stress was an interruption during our vacation.
If it was not for this, everything else would have been great but it put a damper on vacation.
April 9, 2014