Rated 5 out of 5 by GreatStay2012 Great Christmas 2012 stay
We had a great experience at the Princess Kaiulani this year.
It��s a great place to stay, friendly staff, clean room, fantastic hotel services.
Our family loves this property, good quality for the money and not pretentious, it fits our style.
January 3, 2013
Rated 4 out of 5 by ChristopherK Good Value
Overall very good value. Clean, comfortable, small room. Very friendly personable maid. Very good food. I just don't understand why the wait staff at the morning buffet has to be so rude. They often went out of their way to be crabby.
November 4, 2012
Rated 5 out of 5 by Frank53 This hotel was awesome
The most important thing during my stay was the great staff at this hotel. Any time I needed them the service was prompt and courteous. The cleaning staff members always greeted us with smiles and a Aloha. Keep up the good work.
December 20, 2012
Rated 5 out of 5 by Angelo12 Excellent Stay
My hotel experience could not have been nicer! Staff was great, room was great and the food was really outstanding. I hope to come back soon.
March 21, 2014
Rated 2 out of 5 by micker716 This is a Sheraton?
Can't believe this is a Starwood property. I'm a frequent business traveler (government employee), and have stayed here on a few occasions for short overnight stays, generally as a stopover for an international flight. Generally this is my "last resort" pick, when I can't find anything else at my per diem rate. Over the years this hotel has slid further into disrepair and the staff has slid with it. On my most recent stay the room smelled of mildew, the air conditioning was barely functioning, the shower fixture was loose and the sheets and pillows were threadbare and old. I chose the continental breakfast for my Platinum amenity. After waiting to be seated for 5 minutes at the nearly empty restaurant, I had some fresh fruit, yogurt and a hard-boiled egg from the buffet. I was told I would be charged for a full breakfast because of my inclusion of the the hard-boiled egg. I returned the egg to my surly waitress. Luckily this was just a one-night stay. If you are planning a vacation, I think you will be greatly disappointed with this hotel. There are many better options on Waikiki.
October 19, 2013
Rated 5 out of 5 by June55 Friendly
Convenient location. Friendly staff.
April 8, 2014
Rated 4 out of 5 by CMorse301 Excellent location
My husband and I really enjoyed the hotel, the morning pastries, and the location. Anything you needed was in walking distance. Our hotel was a few steps from the beach and viewable from our room.
February 13, 2012
Rated 5 out of 5 by Max14 Great Service
Overall, great service. The only negative is that our room was an "older room" and it did not have a thermostat. During the day, we wanted the room colder, but could not control the temperature.
August 12, 2013
Rated 5 out of 5 by Sarah82 Great Hotel
Staff are very helpful and friendly and give great service. Overall an enjoyable experience and would highly recommend this hotel to friends and family. Definitly will be coming back again.
March 13, 2013
Rated 5 out of 5 by Kitzer Excellent Accommodations and Location
We have stayed at this hotel multiple times and like the location and accommodations and amenities.
March 16, 2014
Rated 1 out of 5 by Stephen2014 This hotel should be torn down.
The air conditioning does not work well. Bath room is outdated.
March 28, 2014
Rated 5 out of 5 by Smitchell025 fabulous location and great staff!
We loved being able to walk across the street and lounge at the beach. The pool was well kept and in a great central location! Also, great workout facility with nice view of the pool!
October 28, 2012
Rated 5 out of 5 by septemberlove Excellent, excellent choice!!
We just came back from Hawaii, I highly recommend this hotel, I just can't say enough about the excellent service we received, every aspect of this hotel is just great!!!.
September 23, 2012
Rated 2 out of 5 by Lindsey10 Great location but very outdated
This hotel is in a prime location; easy to walk to the beach and restaurants and very close to Diamond Head. The cleaning staff was very thorough and got to our room early every day. However, when we arrived we had asked for a pool view, but also needed early check in because we were going to a wedding. The staff was able to provide a room promptly, which was great, but we were placed in the corner room next to a bunch of high school graduates. We had to be moved to another room because of the noise-this room was a city view because it was all that was available. We were told that the manager would contact us the next morning to work it out, but never got a call. We ended up calling and the only thing they did was drop our nightly rate down to the city view rate. The rooms need improvement big time! Wall paper is peeling off and turning brown and furniture is outdated. Overall, for the price and location it was acceptable, but nothing like the other Starwood hotels we have visited. Staff was friendly though so we can't complain too much. We would love to see this hotel get the attention that all the other Starwoods do!
June 16, 2012
Rated 4 out of 5 by Facilit8 Room facilities
Please do not provide plastic and paper cups for drinking in the room. Please provided decent tea spoons. What you provided to us "cheapen" your Sheraton image !
January 9, 2013
Rated 1 out of 5 by santri Bad category 5 Starwood Property
Rooms - Very small and worn out
Platinum Benefits - None, with no upgrades despite trying with upgrade nights
Staff - okay
Location and Views - poor on Waikiki
June 23, 2012
Rated 4 out of 5 by Taxchic22 Best location on Waikiki
Great location but the hotel needs some definite updating. The plumbing in the rooms is very old and worn. Leaks and the finish on the faucet is worn off.
September 29, 2013
Rated 5 out of 5 by Camps Sheraton has always been exemplary
There is good ambience beginning with the lobby, to the charming garden restaurant with great buffet and well chosen Hawaiian entertainers.
October 28, 2012
Rated 5 out of 5 by Goose Staff was very helpful
Staff assisted us in getting ealier access to complimentary suite so we could shower ahead of our flight after we had cehcked out.
August 20, 2012
Rated 5 out of 5 by Fred1 this Hotel is the best.
The Hotel Accommodations were excellent, Reservation Staff, Front Desk Staff and Housekeeping Staff Excellent'
January 10, 2013
Rated 5 out of 5 by Dlo62 Great location, friendly staff!
I was recomended to stay at this location.
And I am really happy that I did!
Great Hotel !
September 25, 2012
Rated 4 out of 5 by A214943 Sheraton PK
Centrally located, good views from the High Ocean View rooms. Second stay, would do again.
August 14, 2013
Rated 1 out of 5 by Borrie This hotel has not great features
Substandard compared with Sheraton Hotels in Australia
October 28, 2012
Rated 3 out of 5 by KKAWA This hotel has unreasonable "bedding" policy
Reservations were made 4 months in advance for 2 adults and 1 child. We were checked into a room with a king size bed and were told there were no roll away beds available. The CSR told me that bedding was not guaranteed and there were no other rooms available. I asked to speak to a manager and she said the manager would tell me the same thing. I had to call the tour company who contacted a manager. I was told a manager would be out to greet me, which didn't happen. We were given a room with two double beds by the same CSR only this time she was very rude to us. I was very appreciative for the accommodation change, but she didn't acknowledge our thank you nor issue an apology. I will report to our travel agent regarding this hotel's supposed bedding policy.
July 24, 2014
Rated 4 out of 5 by Hawaii50 Great Customer Service
We had booked a room for 10 nights at Sheraton PK. After the first night of no sleep because of the backup signals from trucks loading and unloading supplies we inquired about changing rooms. We were told that all rooms were sold out but they would put us on a wait list in case something became available. To our surprise on the second day we received a call from June at the front desk that we could move to another room. She really went the extra mile to make sure we were happy and always had a smile when we walked past. Our room was cleaned nicely every day and housekeeping staff very pleasant. Thanks again to June for making our stay most enjoyable.
February 3, 2013
Rated 3 out of 5 by myhira pikake terrace
pikake terrace has dirty plates - terrible. My wife told our waitress that her coffee cup plate was dirty. Instead of replacing it, she said that it was stained. During our meal, an ant trail formed on our table. The plates in the buffet line were dirty. The two plates at the top had "old" rice.
August 10, 2014
Rated 3 out of 5 by dt123 Fifth Stay
The grand old princess is showing her age and it appears the Sheraton is letting her go on as is until the planned remodel.
I always stay here because of the location and the ease of parking. The beds are great as well as the linens but the towles are rather thin and rough. The hotel provided toiletries are third rate at best so it is advised to bring your own. the food is acceptable but seems to be a bit over priced based on other opportunities located very near by. Also, be advise that there is no designated smoking areas what so ever on the property. You have to go on the street if you plan to enjoy a cigar or have a cigerette.
March 4, 2013
Rated 5 out of 5 by Fred1 ABSOLUTELY WONDERFUL!
The Sheraton Princess Kaiulani is a wonderful hotel. This was my fourth time stay at the PK, and I enjoyed my stay immensely, as always. It is always a heartbreak when it is time to checkout of the hotel. The room, service, accommodations, and views are truly excellent. The PK is a magnificent Waikiki hotel. Each and every member of the hotel staff that I interacted with was as nice as possible. This hotel has the nicest and most accommodating staff members of any hotel that I have ever stayed. I hope to come back as soon as possible! Thank you, PK, for a wonderful and magnificent stay in Waikiki! Mahalo and aloha until I return!
January 11, 2013
Rated 1 out of 5 by eddieg3 rundown rooms
Your rooms were old and musty. they looked as if they haven't been upgraded in 20 years. for the rate you charge, I expect a cleaner and more updated room. even my young grandchildren asked about the poor condition of your rooms. even the remote didn,t work properly. from now on, I will stay at the Sheraton Waikiki.
August 7, 2014
Rated 2 out of 5 by Caroline2407 Needs updating
The hotel needs updating, the bathroom in our room was old and in need of renovation. The hotel didn't make you feel like you were in Hawaii. The positive of the hotel is the location, although not on the beach it is close to the beach & shopping.
August 8, 2014