Rated 5 out of 5 by ckw11 Excellent hotel in a great location.
We had an excellent stay at this hotel. We booked the hotel for 4 nights through Priceline. We were upgraded to a renovated king which was beautifully appointed and clean. The staff throughout our stay were very professional and friendly. The only downside was the valet parking operated by the garage beside the hotel...we rarely drive into New York...good news...they were _very_ slow both on arrival, and on departure...like 30 minutes+... the hotel itself though was perfect...we added a day to our stay from the Sheraton website...
December 26, 2011
Rated 5 out of 5 by lbc20 Excellent Customer Service
We were checking in with a large group on Saturday and the check in was quick and efficient. We needed to add one more room and Mr. Fish was extremely helpful and accommodating. He needs a raise!
August 18, 2014
Rated 5 out of 5 by Taramizoo Very Nice
I had an excellent stay here, I love this hotel. It's very clean, comfortable, luxurious and they even give you something special if it's your birthday!
November 16, 2013
Rated 5 out of 5 by Gunner Awesome all the way around, baby!!
A quick check in was superb. When we got to our room, WOW a beautiful, beautiful suite on the corner seeing Central Park and Time Square! Thank you so much. Love the electric curtain openers!!! The housekeeper for the week was the most friendliest and kind woman. We love her! The Club Lounge on the 44th floor was VERY GENEROUS to everyone and it was WONDERFUL to see the same employees there for so many years!! Excellent staff throughout the entire hotel down to the bellmen! We are very happy! Thank you Sheraton New York!! I am a VIP member with Starwood Not platinum or gold but a real VIP member and you did not disappoint.
November 30, 2013
Rated 5 out of 5 by pam410 Pamela Grigsby
Really enjoyed my stay, the room was really clean and updated. The breakfast bar isn't as good as the Sheraton Music City in Nashville but the service was EXCELLENT. I can't pronounce my waiter for the 3 day stay name but it began with an E. and i am pulling Luzviminda from my receipt as the last name. He was the highlight of our stay at your hotel and has left a lasting impression with my mom!!! If i return to NY the Sheraton NY Times will be my place of choice and I have highly recommended your hotel with everyone that I have come in contact with to share my New York visit. Thanks so much for the great service!!
March 5, 2014
Rated 2 out of 5 by TypicalTourist awful services and not so smart management
Valet service parking was no where to be found upon arrival on 12/26/11. Was told that their associated garage was full, but did recommend a nearby garage where I learned that garage was also full. Finally, into the hotel lobby at 3:30PM after wasted nearly an hour on parking. To my surprise, the check-in line was about a mile long. Waited for another 90 minutes just for check-in (into a merely mediocre room). Ready to relax in my room? Not so fast with a cold room. Not to speak about the heating unit, there was no thermostat, but a very old on/off switch that was well hidden away. Next morning, I was awaken and was greeted by the renovation banging noise. One night was more than enough experience with this overrated Sheraton New York Hotel & Towers. BTW, no pool & SPA!
December 27, 2011
Rated 5 out of 5 by Henry75 Great, Comfortable Stay
As a frequent traveler to New York, the Sheraton always provides a superior stay.
August 18, 2014
Rated 1 out of 5 by jinnyLA not pleased with service
arrived from a red-eye expecting to have room ready to freshen up before meeting. no room ready, couldn't find reservations. staff unhelpful, unapologetic, and borderline rude.
did not recognize SPG status, offered nothing in consideration. room was small with a bathroom you could barely turn-around in. Overall poor experience.
June 19, 2012
Rated 5 out of 5 by Wickedweekend14 Great Choice
I was looking for a hotel in Times Square near the Gershwin Theatre. This was the perfect spot!. A room on a high floor facing times square is a must. The room itself was on the small side, but still comfortable given we were only there to sleep. Centrally located to Letterman, Radio City, Rockefeller Center, Gershwin, Times Square, etc. Not much need for cab and plenty to do in the area.
July 21, 2014
Rated 5 out of 5 by Oh2BRocky Feels Like Home
Great Location, Friendly and knowledgeable staff!
August 18, 2014
Rated 5 out of 5 by CJAce Perfect place!
Wow! I was impressed - Here's why.....
I haven't been to NY in a few years and this was the first time in the Big Apple w family. Although the hotel was booked solid the front desk staff, mainly Nicole, went out of their way to get my two rooms right next to each other. Since I had Platinum status they upgraded me to a suite that had views of Time Square, Hudson and Central Park (You cannot get a better view of NY than any Sheraton room ending in xx01). Nicole (the front desk staff) even sent my daughter a goodie basket on the house. Furthermore, my second room was bigger than expected, for NY, and comfortable.
The facility had a gorgeous SPG room that had a perfect view of Time Square etc. The work out facility was immense and fully stocked.
Overall the staff was A+, very nice and on the ball!
A must go to in the City.
August 13, 2014
Rated 1 out of 5 by ALEX51ARG LOUSY RESERVATIONS
This is the SECOND time my reservation was misinterpreted. I arrive always early morning so book AND PAY the night before so as to have room ready. FRONT DESK finds a free room doesn´t care reservation is in place an PAID and just goes and uses room. I arrive early morning after long 15 hs flight and my room is not available (NO FREE I AM PAYING EVEN NOT USING THAT NIGHT) and nobody can fix the problem until you go thru very rough discussions with mgr on duty. Repeat this is the SECOND time this happens.
November 22, 2012
Rated 5 out of 5 by JudyAug14 Great Location
The Sheraton was close to several attractions (Times Square, Central Park, 5th Avenue, Rockefeller Center, etc.). Also subway entrances were very close. The concierge was most informative as well.
August 17, 2014
Rated 3 out of 5 by hon31 Hotel Amenities
Our room was adequate but the bathroom was incredibly small with very little counter room. shower was weak and we could not get really hot water at any time. Trying to print boarding passes was a giant headache with no printers working or without ink to print. Finally got a girl at the desk to print info so we could get passes at airport. Cab service was good and convenient. No internet in room unless you pay $15 daily and they charge $3.25 to check baggage if you need time before you leave. Few hangers in the closet for hanging clothing. We have stayed in much better places for less and had much better service. Will not return to this hotel when we go back to the city.
December 3, 2013
Rated 1 out of 5 by Drews Terrible Hotel in a Great Location
I experienced two major problems, one related to an unacceptable room, the other incompetent service.
The hotel is in the middle of renovations. The unrenovated rooms are small, dingy, and are filled with old, outdated furnishings. They should not be listed in the same inventory as the new rooms for the same prices, it's just not right.
So yea, the rooms aren't great, but here's the real problem: only half of the hotel rooms have climate control systems, the other half have been switched over to heat (the AC is off for the season). Thus, on an unusually warm evening in Manhattan, no AC means the room is very stuffy. I called down to ask them to turn on the AC. They told me that they couldn't and that the whole hotel was switched over to heat. Of course, now I know that was a lie, since half the hotel has been renovated. But they didn't tell me that on the phone. No, they told me I should just open a window. But of course, being blocks from Times Square, an open window at night means you might not be hot, but most definitely will not get any sleep from the traffic and construction noise going on outside. So they finally said they could bring be a fan, and I said sure.
Now, onto service. My call down was around 1130PM. The fan arrived at about 1:30 with a loud knock on the door while I was already in bed. That's really unacceptable under any circumstances.
Shame on this hotel, never staying here again.
November 11, 2011
Rated 1 out of 5 by Antonio Is this the best Starwood has to offer in New York?
The name of this hotel is The Sheraton New York ("& Towers" has been dropped from the name. We requested early check-in & for 1 pm a room upgrade. On arrival were told our room was not ready! Returned at 3:30 and were assigned to Room 4541. Room was a standard dbl - no upgrade. The club lounge was overcrowded and there was no attendant on the weekend. I asked to switch our Plat amenity to breakfast vouchers and was denied. Then I discovered the Sheraton unilaterally redeemed my points for a dining credit! This has now been reversed, but it left a very bad taste. Is this the best Starwood has to offer in Manhattan?
May 26, 2013
Rated 1 out of 5 by meg53 Feels like you are still at the airport
When i pay $440 for a hotel room even in NY, I expect to be treated better than I do at the airport. Waited in line 30 minutes to be told no room was ready. then paid $3.75 for them to store my bags for the 4 hours it took for them to get me a room. Of course, I had to wait in line 10 minutes to check my bag. Then I had to wait in line another 20 minutes to ask about my room again. It was ready but then another 10 minutes at the bag storage area to get my bags. Unbelievable! The room was fine once I got there but being treated like a herd of cows prior to getting there was not worth. I will never stay there again.
May 21, 2012
Rated 1 out of 5 by 2012katie No flexibility with client needs
Both check-in and check-out processes were stressful - with just 3 rooms & 6 people. Internet system (used to pull up information) is limiting staff to give faster service, to pull up client requested information, and the inability to respond to client concerns. Without the flexibility or genuine willingness to listen to a client's needs and situations, you will lose clientele. Also, our room was connected to another room (via a door) and noise carried through, which made it hard to rest.
June 5, 2012
Rated 5 out of 5 by Rvkplat Excellent Hotel!
I stay at this property several times a year and have always had outstanding stays. The staff really cares about the level of service you receive. The rooms are in excellent condition. The club lounge is one of the best in the Starwood system. Zoe and her staff really care about providing excellent customer service. I have never been disappointed when staying at this property. I have stayed at many of the Starwood properties in NYC and this is my first choice when traveling to NYC.
February 26, 2012
Rated 1 out of 5 Below expectation
I fly from hong kong to NYC to spend weekend, all I want is a king size bed high rise room, but when I get there I was told the toilet was broken in my room and they can only give me a low rise double room, or I could wait in the lobby for two hour until they fix it?! And the receptionist was not nice at all after all these. I try to argue and she became impatient and had no smile all the time. Finally I got to talk to manager to get it arranged. P.s. wifi for 15$?! No bath tub?!
September 18, 2012
Rated 2 out of 5 by Jmsjweston Poor customer service
Rooms not ready until 4 hours (7pm) after check-in time. Staff unresponsive and a non accountability culture (they seemed just not to care).
When requested a couple of hours late check out, they denied. Long lines even to pick up the key of the room they did not have ready.
August 15, 2014
Rated 5 out of 5 by LovinNYC Best Location in NYC!
I have stayed at this Hotel before, and absolutely love the location! Within an easy walk to Central Park, the Theater District, Radio City, Rockefeller Plaza and of course Times Square. The hotel has been completely renovated and looks amazing. The rooms are exceptionally clean, well maintained, and the staff is so accommodating. Had dinner in the restaurant and the food was top notch. We will definitely be back!
August 13, 2014
Rated 5 out of 5 by Margaret99 Great Hotel in the Heart of the Theatre District
We stayed at the Sheraton New York Times Square so we could go to the theatre nearby. The room was very well appointed and clean, the workout room had lots of cardio machines, and the staff was friendly and helpful. There are lots of elevators and the waits are very short, surprising in a hotel as large and busy as this one. Once we checked in, we discovered that MOMA was less than 2 blocks away and, of course, there is lots of shopping and restaurants nearby. We would definitely stay here again.
July 12, 2014
Rated 1 out of 5 by Jenn620 Not satisfied
I have worked in Hotels before and this was not acceptable. The man checking me in at the front desk was rude and did not even confirm how many nights I was staying! I had to wait over 20 minutes to even check in maybe you should hire some more front desk staff because everyone was complaining about it! Then I left my glasses in the hotel room and an english friend of mine went to pick them up and he was made fun of because of his accent by the hotel staff!!
July 25, 2012
Rated 5 out of 5 by puffer3 Another Great Stay!
This has been my "go to" hotel for many many years. This stay was the best service so far.Lots of congenial available staff in the lobby to help. Check in was very gracious and helpful and the room was very fresh, clean, and ready for occupancy. For my business and social needs, this location is perfect!
July 20, 2014
Rated 5 out of 5 by bev50 fantastic choice of hotel
i stayed in this hotel at the end of november 2011 for 5 nights, it is absol;utely excellent the position is so close to everything 3-5 mins walk fromm central park, rockerfellar centre, times square 5th ave etc etc it is spotlessly clesn and the staff were very accomodating (although we didnt really need to ask them much)!! it is a safe area in the evenings especially for a group of females!11 definately would stay there again its PERFECT!! and well priced too
January 9, 2012
Rated 1 out of 5 by UserNameG Unacceptable
It started at check-in. I got in line behind 2 other gentlement in the non-Gold/Platinum line. That check-in was staffed with 2 people while there were 0 people in my check-in line. Each of us watched as people cycled through the Preferred line with not a single staff member even looking our way. Finally, after 30 minutes, the gentleman in front of me shouted for one of them to come over there.
To add insult to injury, it sounded like someone was using a jackhammer 2 rooms away. When I called Guest Services, they informed me that.they were removing scaffolding outside my window. No apology. Nothing. Good luck working from your hotel room when everyone asks you what that noise is?
May 28, 2012
Rated 1 out of 5 by Carvel The renovation seems good but the staff needed a renovation too!
From the minute we checked in till the minute we checked out the front desk was nothing but rude. The managers did try to smooth things over but the damage had already been done. We did find one helpful & courteous employee-Ali the bell captain. I will be calling the 800 number.
July 20, 2014
Rated 1 out of 5 by DS523 DOUBLE CHECK YOUR BILL
DOUBLE CHECK YOUR BILL WHEN YOU LEAVE.
I booked through Priceline and was charged one fee. Then saw on my bank account that a SECOND fee of $300+ was charged to my debit card from Sheraton. Apparently, there was a "credit card mix-up" and someone else's room was charged to mine.
THAT IS NOT 4-STAR QUALITY SERVICE. I'm told it's going to take almost 2 weeks to rectify, and no solution other than "sorry" has been offered.
July 3, 2013
Rated 1 out of 5 by FrustratedInNewYork Service let me down
When checking in for an Easter weekend visit to New York with my family, I found out only then that it was not possible for me to hire a roll-out bed to accommodate my family in a single room, even though my reservation indicated I could do so. Presumably, the recent renovations of the hotel rooms no longer allows for any roll-outs to be hired. I had to book a separate 'starwood ' room (lucky I had enough points in my 'Platinum' account to do so) to avoid cancelling my entire holiday weekend. And then, since our rooms were not available, we had to endure another frustrating wait in line to not only store but also pick up our luggage later, only to discover that they'd 'lost' one piece, which we ended up recovering after another anxious hour or so wait. Constant and lengthy line-ups for bag drop would discourage anyone from returning to stay here.
April 12, 2012