Rated 5 out of 5 by lasttimeatthishotel Service is King here
This hotel has got it right..they understand the art of good customer service and they consistently deliver. I have stayed here over a dosen times and they have never failed to provide the untmost in great customer service. Well done!!
July 5, 2014
Rated 2 out of 5 by JohnDoe6 No Heater!
My room sat at around 62-65 degrees at night. After the first night I asked the staff to take a look at the heater in my room and was told that the heater would not be turned on until the end of October. The staff was curtious and did provide extra blankets but unfortunately that was not enough. I will not return to this location. For the price of the room I shouldn't have to freeze all night.
I have stayed at Starwood Hotels all over the world and must say I have never encountered this issue at any other location but perhaps I just don't travel to that many cold cities.
October 7, 2013
Rated 3 out of 5 by gklobuchar Average rooms: complete with fruit flies and double beds
Rooms are small and average at best. Certainly not worth the price (good location though) Upon sign-in was told they overbooked and could not honor the king bed reservation and ended up in North Tower with two double beds, fruit flies and a view of the roof air conditioning units.
May 13, 2014
Rated 3 out of 5 by Ianbmack Need some work at this property..
The doors slam so loudly it wakes the hall up, the water pressure is inadequate, and when I went to check out at 6am there was no one at the desk an no taxi starter!! Five of us waiting to check out and no one there to help. The beds were good and the food was pretty good. The bathroom was so small you could barely turn around.
May 10, 2014
Rated 5 out of 5 by Larry14 Excellent Staff
Every staff person that we encountered provided conscientious and thoughtful service. My wife and I were celebrating our anniversary and upon hearing this, Joe Herrin at the front desk provided some extras that really made our stay a memorable one at the Sheraton Boston. The room was great and the club room staff did a great job
May 8, 2014
Rated 2 out of 5 by dj70 not up to Sheraton's usual standards
We have been satisfied guests at this Sheraton many times over the past 8 years. This time was not up to our expectations. 1. there was not enough staff at check-in to handle a busy weekend: only1 clerk for regular line/he had same customer for 20 minutes and line kept getting longer, 2 clerks for gold/platinum, which we were not, but went to that line out of desperation. 2. AC on automatic kept getting colder and colder. We were told to move floor lamp, but that did not solve problem. We didn't call back because it was middle of the night and next day we were too busy. We just shut it off. 3. Room was near elevator and noisy, not quiet location as requested in reservation. 4. Elevators took long time to come. Positive: good view.
September 3, 2013
Rated 5 out of 5 by Jimtraveller A wonderful stay!
This is the first time dad and I visited Boston. The stay at Sheraton was great!
We got upgraded to a spacious suite with a wonderful high floor view to the river and MIT campus.
The location is great, you can walk to subway which can get you around or to/from Logan airport.
The club lounge was spacious and food selection was wonderful. Staff there was very helpful and diligent in terms of getting things straightened out.
We checked in very smoothly and quickly. The front desk lady was very pleasant and helpful.
A great stay and highly recommend!
August 1, 2013
Rated 5 out of 5 by Sixaces Great location.
Very comfortable with good service. Good location for seeing Boston.
July 3, 2014
Rated 4 out of 5 by Tony4469 Good Location in Downtown Boston
Hotel is in a great location in Downtown Boston. Close to many attractions where you can walk to them. Side Bar staff was great.
July 2, 2014
Rated 5 out of 5 by Satelliteman Home away from home with many features
Located very close to many nearby (walking distance) places of interest, dining, entertainment and history. Quiet and comfortable rooms and common areas. Attention given for making your stay very pleasant, staff very informative and helpful.
I have stayed here for several years and will continue to return. Many thanks for all you do.
April 23, 2014
Rated 5 out of 5 by LittleRicky Good place to stay with pets
Have been here a few times. Great location near Copley Square, a very desirable place to stay in Boston. With recent upgrades, hotel facilities meet expectations. Nice view, nice bedding, everything functional. Our small chihuahua was allowed to stay free of charge.
June 29, 2014
Rated 5 out of 5 by FenwayFoodies75 A favorite place to stay in Boston
As always, this hotel does not disappoint!! The proximity to everything we want to see and do is perfect. Cannot wait to come back.
June 30, 2014
Rated 4 out of 5 by ICA60 Excellent location, pleasant amenities
A corner room provided an amazing view and spaciousness. Accepting the upgrade offer for the Executive Lounge was a great choice. We used the Lounge several times for breakfast and afternoon refreshments. The Concierge was also very helpful in arranging tours, advising on shows and transportation options. The location could not be beat. Would definitely recommend the property.
June 25, 2014
Rated 5 out of 5 by TNTravellers a great place to stay
We are SO glad we chose the Boston Sheraton! We had contemplated other hotels, closer to the Freedom Trail, etc., but we are pleased we chose the Sheraton. Our room was quiet, comfortable and clean. Check in was a breeze. The hotel is adjacent to the Prudential Shopping Mall and the subway station making it very convenient to restaurants, shopping and transportation. Also, our teen daughter says the rollaway was comfortable!
June 23, 2014
Rated 3 out of 5 by James84 Bedding
The bedding was extremely stiff and scratchy.
June 30, 2014
Rated 4 out of 5 by Liamk Loud hotel
Beautiful hotel. Problem was there was a huge party and people partying and loud in hallways all night.
April 28, 2014
Rated 3 out of 5 by iskortch Good Location, but needs better cleanliness
Hotel itself is nice. Rooms are small. At first look cleanliness looks good, but then you begin to notice the brown splatters on the wall, the cracked mirror, the peeling tub, the loose handles on dressers/drawers, etc. They need to spend some money on the detail maintenance. Staff is friendly and professional. I would research other hotels next time I am in Boston before considering this one.
June 24, 2014
Rated 5 out of 5 by KPS627 Great Hotel, Great Location
Beautiful hotel, friendly and accommodating staff
June 30, 2014
Rated 2 out of 5 by Calgal9 Not thrilled.
We stayed here twice, three nights apart. We were very happy with our first night. The friendly receptionist gave us a room with a view of the Charles River, and the room price was reasonable. One problem was that the bed was very close to the wall on one side, and it's good my husband is very slim so that he could get in and out of bed. When we came back for the second night, at a much higher price, we were not so happy. The receptionist told us we were being given a newly refurbished room. That may have been true, but it was also right behind the bank of elevators, which we weren't warned about. After hearing the noise, my husband went downstairs and asked to be moved, but she told him that we had come late and there was no other room available. Is it hotel policy to save the worst rooms for those who arrive late even though we would've been charged full price even if we didn't show up? Was there truly no other room available? All night long we heard the elevators going up and down intermittently, which was very disturbing. Also, in order to get wi-fi in our room, there was a charge of $9.99 a day, which was why the lobby (free wi-fi) was full of people on their devices. We will book elsewhere next time.
June 29, 2014
Rated 3 out of 5 by Packers1 First time disappointed in a Starwood hotel.
Red mold on wallpaper in bathroom plus evidence of a past water leak.
June 29, 2014
Rated 4 out of 5 by ScullyDog Expectations met
I received an email offering an upgrade to Club Floor shortly after making my reservation. I tried to submit the request for it online and received an "auto-response" email back stating the upgrade was unavailable. Thinking that the system was searching for 2 double beds to upgrade us, I emailed the hotel concierge directly and received no response. A few weeks later, I emailed the hotel sales office directly and still received no response. I was pleasantly surprised at check-in to find that my request for an upgrade to Club Floor was received and we were upgraded, however this was soon deflated when we arrived in the room and found it to be extremely small. There was only enough room between the bed and dresser for one of us to move around at any given time, there were only 2 empty drawers and the bathroom was little more than a closet. The tub allowed more room to move around than the actual bathroom space. You had to squeeze in beside the toilet in order to shut the door. The people in the Club Lounge were very accommodating and friendly. And the express elevator to the Club Floors was especially convenient. The beds didn't seem to be very comfortable. It felt like the mattress was old and worn down and the pillows, though very soft and large, didn't offer much support. We didn't eat at the hotel so I have no opinion for food & beverage, although the lounge off the lobby did look very inviting. Valet parking is quite over-priced. We opted to park across the street ourselves and saved $30.
June 30, 2014
Rated 2 out of 5 by JN47 Inconvenient elevators
We stayed at this facility to attend the Anime Boston convention. We booked a quiet hall room, but did not get it and we were not told this upon check in. After one noisy, sleepless night we were moved to a quiet room. The elevators are always full, broken and it was quicker to walk the 12 flights of stairs - even with all our bags. The wait for the elevator could run as much as 10 - 15 minutes. Thought it would be easy to stay here but will not next year for the convention.
May 27, 2013
Rated 4 out of 5 by Mark4305 Why still no ipod docks in the renovated guest rooms??
I've stayed at Sheraton Boston more than 15 times, and I love the location of the hotel with its connection to Prudential Center and the T; also the great views from the upper floor rooms. One thing I don't understand- why does this hotel STILL not have ipod docks in the rooms, even on Club Floors? It's 2011-- and the hotel was recently renovated too... The Westin and W in Boston both have these, as do most other non-Starwood hotels in town. They are not costly... Oh, and that breakfast room is super sad- should just be closed down. the staff does not want to be there, there is no natural light in the room and the food is not contemporary. Really doesn't add any value to the hotel, its a good thing you have the Starbucks kiosk in the lobby instead. Not sure why you don''t want to have a better restaurant on-site...
October 27, 2011
Rated 5 out of 5 by Trixie Another Great Stay
This was our 8th visit and as usual they exceeded our expectations. We were upgraded to a Charles RIver view suite that gave us plenty of room to entertain for Graduation Weekend. The views can not be beat! The bathroom while compact is fine. The staff was extremely helpful with our every request. The location at the Prudential center makes it so easy to get around and everything is right at your door. Thanks again for a memorable trip. Hope to see you again soon.
May 24, 2012
Rated 2 out of 5 by jhmh not worth the money
after travelling over 5 hours, we waited in a long , slow moving line to check in at 3pm. when we finally got to the front of the line, they told us baseball players just left and our room wasn't ready. our son who was having surgery at boston children's hospital the next morning was uncomfortable and we couldn't wait to get in. not until 4:30pm did we get in. why is it my problem baseball players were there. ????this was so rude and unacceptable, I would never return. we were told we had a microwave and a refrigerator and that took what seemed to be eternity to receive. the bathroom shower had no water pressure... we liked the gym but the heated pool was cold... for all the money, totally not worth it.
June 1, 2014
Rated 5 out of 5 by Rvkplat Another outstanding stay!
I stay at this property at least once a month. I have never had any problems at this property. I would say this is one of my favorite Starwood properties and the only one I stay at when traveling to Boston. The front office staff is always warm and welcoming upon check in. Pete always goes above and beyond to make sure every stay is outstanding. Every morning the attendants in the club lounge make you feel welcome as if you were having breakfast at your house.
April 1, 2012
Rated 5 out of 5 by deerisle Great business and family hotel
This review covers three recent stays at my favorite hotel in Boston. Two stays were strictly business, and I was the only guest. The other stay was a business trip, but my family joined me for the kids April vacation while I worked in Boston.
Simply put, I love this hotel and the staff. The facilities have been updated and upgraded. The renovations are still ongoing in the restaurant, and that should be even better once completed.
The bar area is nice for watching sports, visiting with colleagues, or just unwinding-- there are open spaces, multiple TVs, and lots of "corners." I have attended conferences at the hotel in the past, and the meeting rooms are varied and have been renovated. The Club Lounge is spacious and has one of the best views (from the 29th floor) of Boston and Cambridge around. The pool is very nice (even if filled with kids from time to time), and workout facilities are top notch. In short, it's everything that you would expect from a comparable hotel.
The location is also excellent for business and leisure travelers. The Back Bay area of Boston is filled with restaurants and shops, and it is relatively close to the financial districts. Even though I'm a business traveler, I prefer public transportation, and the hotel is very close to the Green Line, and it's a short work to the Back Bay train station (for Amtrak trains). You can even reach the Amtrak station by walking through the Prudential Center, so it's convenient during the winter months or when raining.
I spend about 130 nights a year in a hotel, and the staff at the Sheraton Boston is among the best that I have experienced. Many of staff (10 or more) remember by name, and even more remember me by face. Not only are they pleasant and make me feel at home, but they ask (and deliver on) what they might do to make my stay better. It's a very large hotel, so there are hiccups sometimes-- what I like about the Sheraton Boston is how they deal with those issues and how the staff shows a genuine concern for the guests. To me, this is an indication of management that has made sure that the staff put the guests first.
If you are a platinum guest, my experience is that the staff will do whatever they can to recognize your Starwood status.
My only suggestion for improvement regards the food in the evening in the Club Lounge. The cheese and crackers and vegetables are very good to excellent, but the hot food selection is mediocre at best. It is what I would expect from the frozen food section at Costco or Sam's Club. As mentioned above, I stay at a lot of hotel, and the hot food selection at night in the club lounge is in the bottom 10% of comparable properties. On the other hand, the staff in the lounge are excellent and put the guest first. I just enjoy the beverages and fruits and cheese and just avoid the hot food items-- and the view is amazing.
May 5, 2014
Rated 5 out of 5 by jimjan14 service and comfort exceptional
I want to express my compliments to Brenda Fitzgerald the front office manager and Steven Tainh of the restaurant staff for their wonderful service during our 50th wedding anniversary.
June 25, 2014
Rated 2 out of 5 by jonmat3 Lack of enough Service over Labor Day
i spent this past Labor Day weekend at the Sheraton on Dalton Street in Boston. The hotel was extremely crowded as expected, however, there was never ever more than 0 or 1 person at either the front desk or the concierge. I do not understand how the upper management could staff the most important areas of the with so little service at the busiest times -the ones that were there were stressed, youcould see that. long waits, ridiculous.
September 2, 2013
Rated 4 out of 5 by JohnB13 Out of control breakfast cost
The hotel is all around great. But the cost of the breakfast buffet is $25pp. There is no menu posted outside the eating area. Once you sit down and have a bit of coffee it seems awkward to leave. I travel for work 40 weeks per year all around the us. This is by far the most expensive buffet.
June 23, 2014