Rated 1 out of 5 by eddie3014 Very Disappointed
While I found the facilities more that comfortable, I may not ever choose to stay at this hotel again. The relationship 1105Media / Campus Technology and the Sheraton have was highly problematic. No one at the Sheraton could assist me with the challenges we had with booking the room due to the reservation being made through Campus Technology's conference web site. As a result, extending a stay and getting an adjoining room was nearly impossible. Hours of effort across multiple individuals was required to get adjoining rooms. I was finally told to just show up at the hotel, and they would take care of it. It was resolved that evening, but its astonishing that this couldn't be resolved over the phone prior to arrival. It's clear that the relationship between Campus Technology and the Boston Sheraton was poorly developed, and that resulted in much of my travel.
Further, as we checked in, we changed the room billing from the card we reserved the room on to another card. This was also problematic. The night manager said they could not issue a refund for the one night that had already been charged to the card, and they would split the bill. The next day, I discovered through online banking that the entirety of the stay had been paid out of my second card. I spoke to the front desk about this that morning and was told they would issue an emergency refund on the first card and that there should not have been a draw on my account, only a hold, for the second card. After speaking with my bank, they assured me that the money had been taken by Sheraton. At check out, the refund had not come through in my online banking and the hotel was unable to issue a receipt that shows it had been processed. They said they "could see it on their screen" but could not print it. That's ridiculous.
My advice... end the Campus Technology registration of hotel rooms. Better training is needed of staff who would happily throw their colleagues under the bus as being incompetent. The culture of the desk staff is poor.
I'm sure the Campus Technology conference will be at the Sheraton in Boston next year, but I will be staying at the Hilton across the street. Worst hotel experience ever.
August 1, 2014
Rated 3 out of 5 by Ianbmack Need some work at this property..
The doors slam so loudly it wakes the hall up, the water pressure is inadequate, and when I went to check out at 6am there was no one at the desk an no taxi starter!! Five of us waiting to check out and no one there to help. The beds were good and the food was pretty good. The bathroom was so small you could barely turn around.
May 10, 2014
Rated 3 out of 5 by TechTraveller14 House cleaning needs work
I did not enjoy my stay at this hotel. While the overall look and feel is quite nice and it was great to have a gym and Starbucks, my room made my stay difficult to enjoy.
My room smelled very heavily of body odor, and at first I was worried someone was still in the room. I was so tired from travel, that I hoped the smell would go away and unpacked my suitcase. After getting completely unpacked, I found a pile of men's clothing stuffed in one of the cabinets of the TV stand. I handed the clothes out to the maid in the hall who was very apologetic about the mistake, and was very worried that I might have called the front desk to complain. She was so worried that I decided not to mention the smell or the incident for fear she may be fired. Although she did a poor job with my room, I did not want to be responsible for someone losing their job.
Overall, my experience was uncomfortable at best. The stench never dissipated and it made it difficult to sleep. I will avoid Sheraton's in the future.
July 25, 2014
Rated 5 out of 5 by Larry14 Excellent Staff
Every staff person that we encountered provided conscientious and thoughtful service. My wife and I were celebrating our anniversary and upon hearing this, Joe Herrin at the front desk provided some extras that really made our stay a memorable one at the Sheraton Boston. The room was great and the club room staff did a great job
May 8, 2014
Rated 3 out of 5 by Karen956 Somewhat Disappointed
I had a room booked for 4 nights 7/12-7/16. The 1st night (7/12) I experienced a very noisy room. Every time water was used from adjoining rooms it sounded like the water was coming through the walls. At the end of the evening when I wanted to relax and enjoy some television I found that 4 or 5 of the listed channels could be received. Then, in the middle of the night the emergency alarm sounded for what seemed to be no apparent reason. I requested a room change the next morning and was promptly accommodated by TARA MILLS who showed great concern regarding my request. SHE WAS THE HIGHLIGHT OF MY STAY. After relocating to the South Tower I found everything to be acceptable, until early Tuesday (7/15)morning (approx. 5 AM), when the alarm sounded again. So, I had 2 good nights out of the 4 that I occupied your hotel. Not the best!
July 19, 2014
Rated 3 out of 5 by gklobuchar Average rooms: complete with fruit flies and double beds
Rooms are small and average at best. Certainly not worth the price (good location though) Upon sign-in was told they overbooked and could not honor the king bed reservation and ended up in North Tower with two double beds, fruit flies and a view of the roof air conditioning units.
May 13, 2014
Rated 3 out of 5 GREAT LOBBY, AVERAGE ROOMS
The Shearaton Boston has a grand lobby with plenty of energy and convenient for meeting people. However, the rooms could be enhanced. The bathroom was spacious bbut needed more towel bars. Also, the noise between rooms was quite noticeable.
July 25, 2014
Rated 3 out of 5 by Ananthvenkat Basic amenities
This hotel has basic amenities.
July 28, 2014
Rated 4 out of 5 by JIMMYC94 Central to Sightseeing
Hotel was in a central location with an amazing indoor pool and easy access to a shopping mall. Staff were expectional. Traditional room was average and needs to be modernised. Parking wasn't cheap at $40. per day. Wifi is available in the lobby at no cost
July 25, 2014
Rated 4 out of 5 by Stephanie2594 Great location
I could not ask for a better location in Boston.
The only issue I had was the AC did not cool the room very well.
July 26, 2014
Rated 2 out of 5 by JN47 Inconvenient elevators
We stayed at this facility to attend the Anime Boston convention. We booked a quiet hall room, but did not get it and we were not told this upon check in. After one noisy, sleepless night we were moved to a quiet room. The elevators are always full, broken and it was quicker to walk the 12 flights of stairs - even with all our bags. The wait for the elevator could run as much as 10 - 15 minutes. Thought it would be easy to stay here but will not next year for the convention.
May 27, 2013
Rated 4 out of 5 by Mark4305 Why still no ipod docks in the renovated guest rooms??
I've stayed at Sheraton Boston more than 15 times, and I love the location of the hotel with its connection to Prudential Center and the T; also the great views from the upper floor rooms. One thing I don't understand- why does this hotel STILL not have ipod docks in the rooms, even on Club Floors? It's 2011-- and the hotel was recently renovated too... The Westin and W in Boston both have these, as do most other non-Starwood hotels in town. They are not costly... Oh, and that breakfast room is super sad- should just be closed down. the staff does not want to be there, there is no natural light in the room and the food is not contemporary. Really doesn't add any value to the hotel, its a good thing you have the Starbucks kiosk in the lobby instead. Not sure why you don''t want to have a better restaurant on-site...
October 27, 2011
Rated 5 out of 5 by Satelliteman Home away from home with many features
Located very close to many nearby (walking distance) places of interest, dining, entertainment and history. Quiet and comfortable rooms and common areas. Attention given for making your stay very pleasant, staff very informative and helpful.
I have stayed here for several years and will continue to return. Many thanks for all you do.
April 23, 2014
Rated 5 out of 5 by Trixie Another Great Stay
This was our 8th visit and as usual they exceeded our expectations. We were upgraded to a Charles RIver view suite that gave us plenty of room to entertain for Graduation Weekend. The views can not be beat! The bathroom while compact is fine. The staff was extremely helpful with our every request. The location at the Prudential center makes it so easy to get around and everything is right at your door. Thanks again for a memorable trip. Hope to see you again soon.
May 24, 2012
Rated 1 out of 5 by CAD219 SPG Recognition
no recognition of being a SPG gold member.
The room view overlooked rooftop equipment.
The room had to be the worst view in the hotel.
July 25, 2014
Rated 4 out of 5 by DVG611 Good Hotel in good location
This hotel has comfortable rooms and located in an area with great shopping and walking distance to many historical sites
July 25, 2014
Rated 5 out of 5 by Rvkplat Another outstanding stay!
I stay at this property at least once a month. I have never had any problems at this property. I would say this is one of my favorite Starwood properties and the only one I stay at when traveling to Boston. The front office staff is always warm and welcoming upon check in. Pete always goes above and beyond to make sure every stay is outstanding. Every morning the attendants in the club lounge make you feel welcome as if you were having breakfast at your house.
April 1, 2012
Rated 1 out of 5 by PatAR50 Management Not Care About Guest
On the first night, the alarm went off at 1:30 am and not one person from the hotel bothered to go into the exits to inform guest that it was a false alarm. No air in the exits, no one checked on guest. when arrived at the front of hotel people were walking around outside and inside lobby. I could hear a loud motor running, and finally went in lobby and there was someone working with either a larger sander or something. They were anounncing something about the alarm, but counld not hear. Went to the desk to ask if there was a fire and couldn't hear. was told false alarm. No one turned off machine and no one checked on guest. One woman was being helped by here daughters because she almost had a heart attack. On one cared about guest. When people started taking pictures of the person working with the machine, hotel workers came over to protect the worker. Then that got managements attention. That was not the only night it alarm went off in one week.
July 21, 2014
Rated 4 out of 5 by James349 James Taylor
Excellent location and professional staff.
Room size and amenities can be improved.
July 25, 2014
Rated 4 out of 5 by Luke2014 Renovated South Tower
The room was recently renovated and very comfortable. The elevators were terrible and need upgrading. They were slow and often bypassed the floor where I was waiting.
July 24, 2014
Rated 2 out of 5 by DiaSha Disappointing Experience
I'm an SPG Platinum customer and have been staying at the Sheraton Boston Hotel every week for the last 3 months. I've had some very unpleasant experience during my stay from 7/6 to 7/10.
My room AC wasn't working. When I called the front desk they sent an individual for repairs (I wasn't in my room during that time). When I returned the AC wasn't fixed. Instead the solution was to turn it off.
If staying in a warm room wasn't enough, on one of the nights a false fire alarm at 3 am was another thing to deal with.
Finally, when I raised this at the time of check out in the front desk all the representative had to say (with a laugh) - "No worries Sir, the AC will be fixed before your next visit".
I'm very disappointed with the staff's attitude towards customers.
Hope you guys improve. In the meanwhile I'm looking up other hotel alternatives in the same price range.
July 18, 2014
Rated 5 out of 5 by Jim72014 My Sheraton Experience
My stay at the Boston Sheration was well above my expectations, and Excellent in all ways, Sheraton will be my hotel of choice in the future. J R
July 24, 2014
Rated 5 out of 5 by woodley great location
clean, efficient friendly staff
July 25, 2014
Rated 5 out of 5 by Ernest2014 Great location, Staff and amenities
My first time in Boston was very pleasant staying at the Sheraton. Great staff, always willing to help. Room very good and the facilities like gym, pool and elevators always great!.
July 23, 2014
Rated 3 out of 5 by PseudoMensan Awesome Location, Dated Facilities
This hotel is pricey, as would be expected at any downtown Boston location. The Sheraton is convenient to Fenway, the Prudential center, Boylston St., and Neuberry St. It serves as a stop for all the tour trolley lines, making it a great ground zero for historical sightseeing. The hotel is well maintained and clean, and the neighborhood seems safe.I found the front desk staff to be exemplary. My only criticism is that the property is slightly dated. The common areas and room decor seems to not have been updated since the 1970's. The rooms are averaged-sized, but the bathrooms are slightly cramped. There was an effort to provide extra electrical outlets for phones, iPads, etc, but there never seems to be enough. Our room was quiet - not bad for an urban setting. However, we were on the 14th floor.
July 12, 2014
Rated 3 out of 5 by Peoplesfamily Good option when traveling on points.
Nice place provided you are in the spg program. A bit pricey for facilities. Building could use an update.
July 24, 2014
Rated 2 out of 5 by jonmat3 Lack of enough Service over Labor Day
i spent this past Labor Day weekend at the Sheraton on Dalton Street in Boston. The hotel was extremely crowded as expected, however, there was never ever more than 0 or 1 person at either the front desk or the concierge. I do not understand how the upper management could staff the most important areas of the with so little service at the busiest times -the ones that were there were stressed, youcould see that. long waits, ridiculous.
September 2, 2013
Rated 3 out of 5 by Kasey Club Level Concerns
Our 3 night stay in Room 2804 was less than spectacular. There were 3 persons in our room and it was exceedingly small. I thought being on the club level we would not have had such a small room and bathroom. The continental breakfast on floor 29 was adequate.
It was certainly discomforting on 7/15 at 5:20 in the a.m. to have the evacuation notice sound. I understood it happened at 1:30 a.m. on 7/13 also.
July 17, 2014
Rated 5 out of 5 by GirlMom Wonderful Stay In Boston
We just returned from a wonderful week at the Sheraton in Back Bay, Boston. My daughter was taking classes at Berklee, and the location was ideal. We had some initial issues with our room, but we were able to get another room by the next day. The staff is very helpful, professional and accomodating. the concierge club level was really a treat, and the staff there work very hard to make sure the guests' needs are met. The rooms are a little small, but I didn't mind because the location is really great. I would highly recommend this hotel, and plan to stay again next year.
June 29, 2014
Rated 2 out of 5 by jackson1212 Water damage in our room
Overall, the hotel was good. The front desk staff was friendly and helpful...until check-out. The staff member we checked out with wouldn't work with us to split the bill that we were told upon check-in would be easy. Then she implied that my credit card was over the limit and that is why it wouldn't accept the charge. I called the card company, and she didn't process the charge correctly so my credit card company never received an authorization. To the more important issue, the water damage. I called several times and asked for someone to come look at our ceiling. Finally, water from the ceiling dropped on me and later a part of the ceiling fell on our floor. On the last night of our stay themaintenance man offered us another room. A little too late if you ask me. We were never offered any apologies or anything for staying an insufficient room. DIssapointing.
November 2, 2012