Rated 2 out of 5 by dj70 not up to Sheraton's usual standards
We have been satisfied guests at this Sheraton many times over the past 8 years. This time was not up to our expectations. 1. there was not enough staff at check-in to handle a busy weekend: only1 clerk for regular line/he had same customer for 20 minutes and line kept getting longer, 2 clerks for gold/platinum, which we were not, but went to that line out of desperation. 2. AC on automatic kept getting colder and colder. We were told to move floor lamp, but that did not solve problem. We didn't call back because it was middle of the night and next day we were too busy. We just shut it off. 3. Room was near elevator and noisy, not quiet location as requested in reservation. 4. Elevators took long time to come. Positive: good view.
September 3, 2013
Rated 5 out of 5 by Jimmy A wonderful stay!
This is the first time dad and I visited Boston. The stay at Sheraton was great!
We got upgraded to a spacious suite with a wonderful high floor view to the river and MIT campus.
The location is great, you can walk to subway which can get you around or to/from Logan airport.
The club lounge was spacious and food selection was wonderful. Staff there was very helpful and diligent in terms of getting things straightened out.
We checked in very smoothly and quickly. The front desk lady was very pleasant and helpful.
A great stay and highly recommend!
August 1, 2013
Rated 5 out of 5 by CliffyCliffman Great stay
We were in town for one night and the experience was excellent. Staff was attentive and the facility was in very good condition. Room was clean and non musty.
The only items that I can think of to critique was our room was close to elevators so we could here them running up and down and the valet parking was $49. Overall a great stay.
June 3, 2014
Rated 5 out of 5 by Cz24 Excellent stay
I had an excellent, but short stay at the Boston Sheraton. After staying in several European hotels very recently, I noted in particular how comfortable the bed was, and I slept very well. The in-room coffee is a welcome essential for jet-lagged travelers. My only concern is that I would encourage the management to consider gratis internet access for any SPG member, regardless of stay history.
May 31, 2014
Rated 4 out of 5 by Vivs5700 Location, view,comfort
We stayed at the hotel once again for this year's Boston Marathon. We had stayed at the hotel twice previously during the past 5 years. We had a 22nd floor junior suite room overlooking the Charles River which was simply spectacular. The room was quiet and spacious and the bed very comfortable. This would have been a 5+ star review, but the holdback is the bathroom. The tiny bathroom was dimly lit (one old-school lighting bar above the sink)and in need of a spruce-up, however it was clean and functional. With a lighting upgrade, I would have gone to 5 stars given the comfort and space of the remainder of the junior suite.
April 23, 2014
Rated 5 out of 5 by MontanaZach Exceptional Service
We were traveling to Maine for a wedding last week and were rerouted through Boston, not arriving at the Sheraton until after 2am after an exhausting and stressful travel day. From the start there was nothing but kind, compassionate, and hard-working people to help us. It turned out to be a stressful situation involving a number of complexities with the airline, but the hotel and Sheraton staff helped us through and alleviated almost all stress related to the airline debacle. A very special thanks to Concierge Amy Martelly who was able to help us, to access management, to give directions to us, all the while helping other customers as well. She always had a smile on her face, was caring, and had a great balance of professional wit. Thank you Amy. The hard work, professionalism, and caring gestures made by the Manager, Brenda Fitzgerald also went above and beyond anything expected. Brenda spent a lot of her morning helping us sort through the mire that was our travel situation, and personally calling our airline. All the staff deserve complements and credit for their generosity, professional conduct, and great inter-personal communication skills.
The room, physical plant, and coffee shops were all well organized, clean, attractive, and comfortable. I will be staying again next trip through
June 4, 2014
Rated 5 out of 5 by JennyS1384 The staff was wonderful
The staff helped answer so many questions and create the best experience possible. They were very polite and willing to help!
June 2, 2014
Rated 5 out of 5 by JennyZavos JennyZavos
We stayed for the first time at you Boston facilities. We loved our stay and will definitely return.
June 2, 2014
Rated 2 out of 5 by JN47 Inconvenient elevators
We stayed at this facility to attend the Anime Boston convention. We booked a quiet hall room, but did not get it and we were not told this upon check in. After one noisy, sleepless night we were moved to a quiet room. The elevators are always full, broken and it was quicker to walk the 12 flights of stairs - even with all our bags. The wait for the elevator could run as much as 10 - 15 minutes. Thought it would be easy to stay here but will not next year for the convention.
May 27, 2013
Rated 4 out of 5 by Mark4305 Why still no ipod docks in the renovated guest rooms??
I've stayed at Sheraton Boston more than 15 times, and I love the location of the hotel with its connection to Prudential Center and the T; also the great views from the upper floor rooms. One thing I don't understand- why does this hotel STILL not have ipod docks in the rooms, even on Club Floors? It's 2011-- and the hotel was recently renovated too... The Westin and W in Boston both have these, as do most other non-Starwood hotels in town. They are not costly... Oh, and that breakfast room is super sad- should just be closed down. the staff does not want to be there, there is no natural light in the room and the food is not contemporary. Really doesn't add any value to the hotel, its a good thing you have the Starbucks kiosk in the lobby instead. Not sure why you don''t want to have a better restaurant on-site...
October 27, 2011
Rated 5 out of 5 by packer location
enjoyable, great location
June 2, 2014
Rated 5 out of 5 by Trixie Another Great Stay
This was our 8th visit and as usual they exceeded our expectations. We were upgraded to a Charles RIver view suite that gave us plenty of room to entertain for Graduation Weekend. The views can not be beat! The bathroom while compact is fine. The staff was extremely helpful with our every request. The location at the Prudential center makes it so easy to get around and everything is right at your door. Thanks again for a memorable trip. Hope to see you again soon.
May 24, 2012
Rated 5 out of 5 by Rvkplat Another outstanding stay!
I stay at this property at least once a month. I have never had any problems at this property. I would say this is one of my favorite Starwood properties and the only one I stay at when traveling to Boston. The front office staff is always warm and welcoming upon check in. Pete always goes above and beyond to make sure every stay is outstanding. Every morning the attendants in the club lounge make you feel welcome as if you were having breakfast at your house.
April 1, 2012
Rated 4 out of 5 by Lovedit Very Pleased!
My boyfriend and I had a wonderful stay at the Sheraton! We absolutely loved the location and the view of Boston from our room. There was a military discount which was also very nice. The only hiccup we ran into during our stay was that the vouchers we received for denying cleaning service did not apply to alcohol. Also, a quick heads up, there are no refrigerators in the rooms (at least not in ours) so just keep that in mind when you're eating at all the delicious restaurants surrounding this perfectly located hotel! I would absolutely recommend this hotel and plan to stay again in the future!
April 29, 2014
Rated 2 out of 5 by jonmat3 Lack of enough Service over Labor Day
i spent this past Labor Day weekend at the Sheraton on Dalton Street in Boston. The hotel was extremely crowded as expected, however, there was never ever more than 0 or 1 person at either the front desk or the concierge. I do not understand how the upper management could staff the most important areas of the with so little service at the busiest times -the ones that were there were stressed, youcould see that. long waits, ridiculous.
September 2, 2013
Rated 2 out of 5 by jackson1212 Water damage in our room
Overall, the hotel was good. The front desk staff was friendly and helpful...until check-out. The staff member we checked out with wouldn't work with us to split the bill that we were told upon check-in would be easy. Then she implied that my credit card was over the limit and that is why it wouldn't accept the charge. I called the card company, and she didn't process the charge correctly so my credit card company never received an authorization. To the more important issue, the water damage. I called several times and asked for someone to come look at our ceiling. Finally, water from the ceiling dropped on me and later a part of the ceiling fell on our floor. On the last night of our stay themaintenance man offered us another room. A little too late if you ask me. We were never offered any apologies or anything for staying an insufficient room. DIssapointing.
November 2, 2012
Rated 5 out of 5 by DrTraveler Great rooms, location and staff
This hotel is in good location of Boston. Close to good restaurants, museums and shopping. Close to major businesses.
May 30, 2014
Rated 5 out of 5 by Jniss One of my Top Hotel Experiences
Thank You SPG and Sheraton. I am very impressed when I receive incredible treatment from the SPG level and find consistency with the same treatment down through each level of staff at one of the hotels. My SPG started with great help to switch a last minute reward reservation in a timely manner. Although a great hotel and location, your staff made this trip a great trip and we received incredible treatment from each and every person that we interacted with. Michelle at the front desk was our initial person that we met with and should be given extra special congratulations for establishing our initial impression of your hotel. She was excellent at her job and remembered us when we left. Your happy hour staff was so great during a crazy new year's timeframe. I complement their attitude and treatment amidst juggling a lot of requests. We will be back to visit again!!!
January 6, 2012
Rated 4 out of 5 by 12121212121 A dearth of smiles
The staff were efficient and did their jobs well. I love the program that allows you to skip housekeeping services in exchange for a $5 coupon to the restaurants since I was there only a couple of nights. While I would return to this hotel it would be nice to see more smiling staff members.
I only had one unpleasant experience in the Starbuck's on Saturday morning (4/26/14). The 2 staff members there had really sour demeanors and were rude especially to a French family. I was surprised since I have never experienced that before and I visit Starbuck's stores all over the country. Sad.
May 1, 2014
Rated 1 out of 5 by jillski440 Disappointed
I recently stayed for a business/ conference. I am a SPG member and upgraded after receiving an email offer. I checked into the upgraded room and as the bellman was unloading my bags, he commented on the squealing noise coming out of the heating/air conditioning vent. He actually attempted to fix it without success. It was ear piercing. I called room services twice before the maintenance man arrived. He folded a piece of paper and stuck it behind the vent...the noise went away. Later that night I came back to the room to sleep...forget that. I was next to the elevator and actually had to turn on white noise from my phone and take a sleeping aid to drown out the continual up and down noises of the elevator. Now I'm starting to become annoyed.
Every morning I used the fitness center which was nice. However, the elevator door opened to construction workers who had to walk me to the gym...scary. They told me the elevators have been an issue for months!!! My first day, I came back to my room, showered and left again for my conference. The elevators WERE NOT OPERATIONAL!!!I Myself and two other hotel guests used the stairs from the 27th floor. (I have their names if you are interested).
I returned each night to my room and started the white noise to sleep.
The first day I went to the concierge's desk to get information re local sites and the woman, and I don't recall her name...blonde hair, was extremely rude and disinterested. I actually went up to the front desk to get additional help, Tara was amazing and patient.
I had breakfast two days in a row in the hotel and was charge $30 for one day and $26 for the second day. The first day the male server was not professional, the second day the female server was not only helpful but gave me the discount for being a member.
So I am wrapping up my trip and dressing for a dinner meeting, drying my hair and the ELECTRIC "GOES OUT" in the bathroom. Now what...are you kidding???!!!. I called guest services and tem minutes later the electric was back on. I am sooooo disappointed with the Sheraton. I actually am thinking about contacting my organization to look into another venue.
March 29, 2014
Rated 5 out of 5 by Leti72 Great Location...Great Hotel
We recently went to a wedding in Boston and stayed at the Sheraton Boston, we were so pleasantly surprised how much there was to do in and around the hotel. We walked to Fenway, took the T downtown, and could walk to many resturarts and bars! We had a short stay but because of the location and great accomidations we were able to squeeze a lot in!!! BTW hotel resturant had the BEST clam chowder!!!
August 8, 2012
Rated 4 out of 5 by Rick123 Lots of $$$$$ for average stay
For the amount of money charged for the room, I would have expected a better experience. The bed was very comfortable, however this was offset by the paper-thin walls and noisy neighbors. My view was OK, but wedged between two buildings and a rooftop.
May 27, 2014
Rated 4 out of 5 by PH2014 my stay
The room's a/c unit was not working properly, the pool was not heated, and $25 for breakfast is ridiculous.
May 29, 2014
Rated 2 out of 5 by Scott1000 Not up to par with area if you travel for business
room requested was given away because a "group of lawyers bought out all the suites" - not the way to be greeted. Room had no soap, 2 towels. Air conditioner was on 100% of time, couldnt turn off. Shower thumped anytime you turned on hot water. Took 45 min to get car. Front desk overwhelmed all the time, long waits to get service. Too focused on bus loads of guests, not the business traveler.
August 6, 2012
Rated 2 out of 5 by Mike168 Disappointed!!!
Surprise! Parking was $39.00 per night to self park!!! Parking is limited due to base ball fans using the garage. We parked so far from the entrance to the hotel, we couldn't find it. Staff was unfriendly, our room had been changed three times due to water damage, blown fuse & proper accommodation for my package. The hotel did not offer to send a bell man to assist with our luggage.
August 28, 2012
Rated 2 out of 5 by BT12 Tired Looking Hotel, Deceptive Parking Prices
I stayed here for one night for a conference. When we went to park, the rates stated $23 per day. We stayed slightly over 24 hours and were required to pay $75. As if this weren't enough, the paint in our bathroom ceiling was peeling, the shower had moldy grout, and the walls hadn't been cleaned of scuff marks. It was quite a disappointment.
December 18, 2013
Rated 4 out of 5 by kim99 Great Hotel and location
Enjoy our stay at the Sheraton. Only wish the bed was not so hard. The room was very spacious and clean. My daughter left a $25.00 poster that she purchased in the room and when I called the hotel to inquire if housekeeping had the poster they said they did not find anything in the room. My daughter was very upset that they threw out the poster she just purchased. I have had numerous issues with trying to view my bill online. They system keeps stating that it is unable to process my request to register my new account. Very frustrating. We ate at the restaurant located off the lobby and the food was very good. It was also nice have a Starbucks in the lobby.
March 25, 2014
Rated 3 out of 5 by Paulfromct Great location but rooms dated and service lame
This hotel is in a great location but they are charging premium pricing for dated rooms and the service was lousy. I sat in the lobby for 30 minutes trying to check in, the people behind the counter were incapable of checking someone in and worse they left the front desk empty for 15 minutes (noboby there to talk to customers checking in at 9PM on Friday night????)
November 13, 2012
Rated 1 out of 5 by CoachpatrickV Poor customer service
The property and staff at this hotel were fine.
Your customer service center receives very poor marks.
I will not stay at your properties again.
I tried to change to a more expensive room at one of your properties less than 2 miles away and was told I would have to pay a penalty.
The represenataive went on to tell me if they allowed people to switch "she would be doing this all day long." As well she told me that she just denied a "pltinum" member from doing what I was asking for "just the day before." This simply demonstrated even further your lack of customer service.
I understand having guidelines but my request was for the same day and for a room that would have provided greater revenue for the chain. Not only is it not great customer service, it also seems to lack basic business sense.
As I mentioned to the service rep, I have other choices in my travels and I will continue to use them going forward.
You have lost a customer!
October 4, 2013
Rated 4 out of 5 by ispy Totally Renovated and Great Location
We just returned from Boston Sheraton. There are many great things about this property. It has been recently renovated so the rooms are fresh and up to date. It is very conveniently located for using the subway system,(go through the mall -- no need to be outside), and very close to the Newbury area. We had a great time and the staff was friendly and helpful.
November 24, 2011