Rated 5 out of 5 by Jon666 Excellent staff
The highlight for me is the quality of staff service in the hotel and One Spa. Managed to injure myself in the Spa (entirely my own fault) the staff were very attentive, Gemma even ringing me afterwards to check I was ok. Look forward to staying here again
April 14, 2014
Rated 3 out of 5 by Topo Less than positive stay
Due to a 700+ person convention taking place during our stay we did not get to utilize the following : dinning facilities, bar area, and lobby during late afternoon wine events. The crowds from the convention were overwhelming. We felt like an outsider. We did not find the hotel comfortable. Our room amenities were fine. We spent as much time as possible away from the hotel. When we needed assistance from front desk it was available. One of your recommended tour companies, Timber Bush, was less than satisfactory. In fact we received a reimbursement of 50% due to the underwhelming tour we were on. Overall out experience was not a positive one. As tourists we did not find the hotel a place to retreat to to relax.
April 13, 2014
Rated 4 out of 5 by ANT1 Good but could be better
As usual, the stay was enjoyable but somewhat marred by, the quality of food at breakfast, no provision for a meal on the day of our arrival, restricted spa facilities (not for the first time!) and disappointingly, yet again, no 'Starwood room upgrade' - in over thirty years of coming, we have been upgraded only once!!!
Still, the hotel has much to commend it and in the hope of the indicated improvements, the chances are that we'll be back!
April 13, 2014
Rated 4 out of 5 by FreezinginEdinburgh A Conferernce in an Ice Box
Almost everything exceeded our expectations: the food, the friendliness of the staff, the spaciousness of the rooms. However, there were 3 things that were very disturbing:
1. Everywhere in the entire Hotel was so COLD!! The conference rooms were like sitting in a freezer. We all had to wear scarfs and coats. And we could not get a comfortable temperature in our room -- it was either way too cold or too hot. I was happy to leave your hotel in order to get home to get warm!
2. There was not a good make-up mirror in the room. I think one can expect to get a lighted, make-up mirror on the Business floor of a Hotel of your Quality.
3. At the last Party of our conference, the waiters took away all of our drinks (both wather and wine) without asking us, and while we were on the Dance floor. I guess it is because you wanted us to have to buy more drinks from the cash-bar. This angered all of us.
April 13, 2014
Rated 5 out of 5 by sijomil Room Cost
I am very dissapointed to find out that i could of booked the Castle View Room cheaper on the day when we checked online! the rate was £185 and i was charged £215! i thought are SPG was supposed to recieve the best rates!
very dissapointing and we will not be returning unless thhis is corrected.
April 7, 2014
Rated 5 out of 5 by Raffster Ticks all the boxes
I have travelled the world enough to know when a hotel gets it right and the Sheraton Grand ticks all the boxes.
I would return here and recommend this hotel to any traveller in a heart beat!
Staff are first class, the welcome great, the rooms extremely comfortable , and take my tip and ensure you have a castle view room which is out of this world.
The club lounge is also first class and the staff obliging to a point they belong in Michellin star restaurants.
Starwood should bottle the recipe and have all their properties work to the benchmark of this great hotel and even better team running it.
March 31, 2014
Rated 5 out of 5 by Kaneo Relaxing Overnight Stay
We thorougly enjoyed our stay at the Sheraton. From check in to check out we were treated extremely well. The staff were extremely attentive and accommodating. The only disappointment was we were not offered at check-in the option to have access to the Club area and spa offer. This may have been because we had breakfast included in our deal. We still would have added it to our stay though if offered it. We did also hear music being played in the early hours of the morning which did disturb my husband sleep. These are only tiny issues, otherwise, everything was wonderful and we made use of the pool. We ate at the hotel which had excellent service and breakfast was wonderful.
March 31, 2014
Rated 5 out of 5 by Connie72 What a view...
Wonderful night spent at the Sheraton. Fantastic staff, amazing view and thoroughly enjoyed our time there. Haste ye back...indeed.
March 31, 2014
Rated 5 out of 5 by Wendyroy16 1st Class
Everything about our stay was 1st class from the reception staff at check in to the staff in the Club Lounge they could not have been more polite and attentive to our needs. I would not hesitate to stay again and in fact look forward to returning.
March 24, 2014
Rated 5 out of 5 by petertom3 Had to stay an extra night
A great stay at the Sheraton Edinburgh this week. After a great time at the spa, in the pool and gym we decided we had to stay another night, it was that good. The room had a great view of the castle and was very comfortable. Add on top of this the great pubs and restaurants of Edinburgh it made for a great stay.
March 21, 2014
Rated 4 out of 5 by Marshall0314 Lovely hotel in a central location
Just around the corner from Edinburgh Castle, this hotel is in a great location. The room was lovely - very updated and comfortable. Gym staff were great and very accommodating.
March 20, 2014
Rated 5 out of 5 by ChickenLeg Breakfast
Our first ever "Onion, bacon and potato scone omelette" as opposed to "An onion omelette with bacon and potato scone"
Otherwise very good.
March 17, 2014
Rated 5 out of 5 by EmmaP Smart, fit for purpose hotel
Hotel was excellent. Friendly and efficient staff plus excellent accomodation
March 16, 2014
Rated 2 out of 5 by MtsC Not Good
We were here for one night. After unpacking I had a shower, the drain in the shower was blocked and after a few minutes I was standing in dirty drain water. We complained and were moved to another room, the staff were apologetic and didn't hesitate but it was annoying having to re-pack then unpack again especially as we were short of time as we had an evening appointment. As we packed in such a hurry I left my passport behind and didn't realise until we had left the hotel the next day. The second room was fine but the hotel has been refurbished and the bathrooms are impractical, the water pressure is very poor (15 mins to fill a bath) and nearly a 5 minute wait for hot water. The lighting system is complicated and if you're there for one night and rushing to go out you don't haver time to work it out. The mini bar had one bar of chocolate and nothing else apart from drinks. We don't eat chocolate and were looking for some nuts and the Duty Manager did send some up to our room with complimentary drinks. The staff did what they could and were pleasant but the design of the whole hotel has changed and not for the better.
March 16, 2014
Rated 4 out of 5 by Speckybecky modern and well equipped
Good room, nicely laid out bath and shower facility, cleverly divided by glass, everything satisfactory apart from the lack of availability of free WiFi which I consider unacceptable in this class of hotel when the local cafe offers it. The Spa is well equipped but access and the labyrinthine layout on several floors must be
experienced to be believed!
March 13, 2014
Rated 5 out of 5 by Rammy Very relaxing and enjoyable stay
I booked a Castle View Club Room as a surprise for my husbands 60th birthday Worth every penny. Hotel and staff are excellent Club lounge has a relaxing feel and the canopies were more than what I expected. So much so we ended up not going for dinner as planned. Will be visiting Edinburgh again in May and will definitely be checking out prices to stay again
March 12, 2014
Rated 5 out of 5 by Ardennan Superb !
Had a 24hr stay with my wife. I have stayed in many other hotel in the area and this one beats them all hands down. Pay the little extra and get the 7th floor treatment with Residents lounge and free access to the SPA. The location is perfect for all needs and having on site carparking is a boost !
March 5, 2014
Rated 5 out of 5 by Gordon25 Luxury hotel
Enjoyed our stay, we got what we expected, a luxurious room, with all the conveniences you expect. When we arrived, a bottle of wine had been placed in the room, which had been delivered by mistake. After asking the staff to remove it, they promptly said there had been a mix up, and for our inconvenience, told us it was complementary, a great gesture which we enjoyed. However, the milks which were supplied with the tea/coffees, were a month out of date, which we didn't notice until we had drank the tea!! We were disppointed with this and it gave us an 'ill' feeling for the rest of our stay. This put a slight dampener on our otherwise great experience.
February 26, 2014
Rated 3 out of 5 by edinburghtourist41 Pleasant stay
Pleasant hotel, helpful staff and excellent spa service. Room was very comfortable but could have been cleaner in places. Club lounge food was rather disappointing and coffee machine was not refilled regularly, which meant waiting until staff were available to fix this, staff themselves were very friendly and helpful however, once we could find someone to help us. Spa was fantastic particularly rooftop hydro pool. All staff very helpful and informative.
February 24, 2014
Rated 5 out of 5 by Charles223 Amazing staff
The staff at the Sheraton exceeded all of my expectations. As an SPG member, I felt like a VIP treasured guest. In all instances, the staff went above and beyond to assist with all of our needs. Particularly, the SPG desk was tremendous in helping us with internet access issues.
The rooms and public spaces are super comfortable and inviting. Walking in the hallway in the evening I honestly felt like I was in my living room - it was so warm and quiet. Best hotel during our multi-week Scotland trip.
February 17, 2014
Rated 4 out of 5 by Ritchie2 Reasonable
Slightly confusing on arrival as the entrance from Festival Square is actually the entrance to the restaurant and bar. The main hotel entrance is actually on the other side of the building and down a level. I saw quite a few people in the same situation.
Room was fantastic (Club Room) and had everything you would expect in a 5* hotel. The only slight issues were the Bathroom lighting could only be accessed from next to the bed and one of our lights flickered on the lower setting.
The club lounge access was a nice touch, however having paid a premium I was disappointed overall for a couple of reasons. Firstly the selection of food was good but almost everything I tasted was inedible or very salty. The main issue though was having visited the lounge in the evening for 2 hours, I was only offered one drink. Initially we waited around 20 mins for the drink we did get, we were eventually offered a second at about the hour point, this never arrived, we tried again and the order was taken but again the drink never arrived. At this point we decided to go somewhere else (and pay) as the service was quite poor and we felt we had wasted the first part of our evening.
The main bar was a pleasant experience though, decent service although expensive even for Edinburgh. We didn't have time to experience the Spa.
Breakfast was again served in the Club Lounge. It was a similar affair in the morning. At no point were we offered a drink, and I then spent around 20 mins queuing to use the incredibly inefficient tea/coffee machine whilst my breakfast went cold. I thought there was a good selection of food overall but there were a few issues:- No toast, I saw someone actually get some but it looked like it had been brought in from downstairs, was tiny bread and looked cold. There was also no margarine, and when asked, I was advised to use the posh looking butter. No offer to provide margarine at all. On the plus side, the natural yoghurts and fresh fruit pots on offer were excellent.
Overall I enjoyed the stay- mainly because of the room and hotel quality, but felt let down by the standard of the club lounge, breakfast was decent but the coffee/margarine fiasco again made the experience somewhat annoying. I can get margarine in any hotel in the world, but seemingly not the 5* Sheraton?
February 16, 2014
Rated 5 out of 5 by Annette17 Excellent rooms
As a business traveller I stay in many hotels and have many sleepless nights. However, best nights sleep I have had in a hotel for a long time. Bed, duvet and pillows were so comfortable slept so well. Another excellent feature for me is the room lighting - spot on
February 14, 2014
Rated 5 out of 5 by 7sic2013 Perfect location and fantastic hotel
Thanks for your welcome. It was nice welcome by adding Saudi channel it was ( surprise) for me. Also adding a welcome message by guest family name in the TV was another nice welcome from the hotel. It would be very nice if u add halal food to your menu. Thanks a lot and hope to visit u again.
February 4, 2014
Rated 4 out of 5 by dusan Recent Stay
Accomodation and food was very good.
Very friendly and helpful staff.
February 3, 2014
Rated 5 out of 5 by NFSIII 5 Star Scottish Sheraton
A fabulous return to this classy Sheraton hotel. Definitely at the top end of this brand, stylish decor with Scottish tones and rooms that are very well appointed. Staff excellent at our (very) late check-in, valet parking, and great SPG recognition including suite upgrade to Castle suite. Great location for a very short walk to the main tourist and shopping areas.
February 1, 2014
Rated 5 out of 5 by lynne2 will not disappoint!
environment; food; atmosphere; location and proximity - all excellent
January 24, 2014
Rated 4 out of 5 by chestnut01 Nice hotel ... but
have already contacted re issues with parking charges and Spa 'additional' charges versus my apparent expaectations!!! Avoiding specifics?, I thought you'd have more access when buying treatments to 'leisure aspects', only to learn of 'additional' charges when attempting to make use of??? ... surprised also at lack of customer survey / absence of customer awareness at check out. Not a good experience, let alone a great one
January 23, 2014
Rated 5 out of 5 by Trafford58 CORPORATE COMFORT WITH FAMILY VALUES
Not only does the Sheraton Grand Spa in Edinburgh meet all the criteria for luxury, the people who look after you whilst you are there treat you so well. There is no air of stuffiness just a genuine aim to ensure you have a good time, genuine smiles and great conversation. We had a wonderful time this last weekend and are already planning our next Club Spa visit
January 20, 2014
Rated 5 out of 5 by lindz12 what a lovely experience
This hotel is one of the finer Sheratons . The staff are excellent , helpful and very friendly. The Spa is beautifull. great position . I will definately return there soon. Great stay even thought the weather was awful
January 15, 2014
Rated 5 out of 5 by Beebee12 40th wedding anniversary
Thank you so much everyone at the Sheraton grand. From checking in the next 24hrs were exceptional . Staff at all levels marvellous.
January 13, 2014