Rated 4 out of 5 by Ali01 Greatest Team within SPG
I have stayed in multiple hotels in and out of the SPG family and I a platinum member in multiple programs. I just need to tell you the Sheraton team at the Gateway is hands down the best in the business. My experience with friendliness and being engaged with the guest is always first rate. I am always treated so great from the time I check in to the time I check out. The front desk staff, bar and restaurant staff, maintenance, housekeeping and VIP services are first rate. The level of service your team extends has raised the bar pretty high when I stay at other properties.
June 20, 2014
Rated 5 out of 5 by ShaneGA Good location in Atlanta
Good location near the atlanta airport with shuttle service.
June 18, 2014
Rated 5 out of 5 by Kelli82 The staff is amazing!
From the moment I arrived late on a rainy Monday night, until the time I departed early Friday morning, I could not have asked for a better experience. To make a long story short, I had the privilege of coming into direct contact with several of your staff (due to an unforeseen medical emergency of one of your guests). Thank you Rod, Dedo, Silvia, Mike & Judy (you all know who you are!). Each one of you, individually, went above and beyond making me feel at home. You are all very special and Sheraton is lucky to have you. I look forward to seeing you again soon!
June 17, 2014
Rated 3 out of 5 by 3puppies Not well kept
Bar area dirty details in room dirty take a look at the phones.
June 12, 2014
Rated 5 out of 5 by nanag10 Staying in the Area
Our stay in this hotel was extremely nice and enjoyable! We will certainly consider this hotel the next time we are visiting in the Atlanta airport area.
June 11, 2014
Rated 3 out of 5 by SuzieQRS Average
Hotel was average and staff was pleasant but could be better.
June 11, 2014
Rated 5 out of 5 by Tess777 Nice rooms, dirty hall ways
Hello this is a great hotel.
The night i checked in there was a fridge open in the hall with an awful smell. Beside my room there was a pile of dirty laundry on the floor and over flowing garbage bag.
Not what i expect from a Sheraton.
June 11, 2014
Rated 3 out of 5 by Emma1964 Focus Group meeting
I was a guest at this hotel for a Focus Group meeting. The lobby was beautiful and the staff very professional, but the hotel restaurant needs a major overhaul. Our drinks took 20 minutes to get 2 guests; the salad was good, but the dessert was TERRIBLE (apple pie from a box w/ caramel over it). The mashed potatoes were from a box and they were lousy. The staff was very apologetic. I expected much more from a Sheraton.
June 10, 2014
Rated 5 out of 5 by michii99 The staff was amazing
From the time I stepped into the hotel everyone was so nice from the front desk to the club level to housekeeping. everyone was nice and willingly to help. The young lady who helped us Ashley Moore was sweet and always smiling.
June 9, 2014
Rated 3 out of 5 by Diego619 One night stay
Hotel lobby was nice, but the room smelled really old and the clock, lamp and table tops were really dusty.
June 9, 2014
Rated 5 out of 5 by Bleu Atlanta Getaway
Hotel is very clean and impressive with size. It was a little crowded with being a Holiday Weekend, but rooms cleaned on time, food excellent, and a delightful stay. I woulkd definietly return to this hotel for more stays.
June 6, 2014
Rated 4 out of 5 by JenandWalt12 Older but Nice hotel
My husband and I really enjoyed our stay in Atlanta, and appreciated the discount on parking at the hotel we received at check-in. However; I like to have a cooler air temperature to sleep in and both nights I had a lot of trouble sleeping because I could not get the room cool enough, even though we had it set down to 61 degrees at one point! I could tell the cold air was coming out, but it didn't seem to reach the entire room. It was a bit disappointing seeing as my husband is in the Army and we just had a few days together before he had to go back to training and I had to come back home. I was hoping for a better nights rest. Other wise the hotel was just fine.
May 30, 2014
Rated 5 out of 5 by bbjam Atlanta Host for Reunion
The event was great from the start to finish. Stacy George helped and made it easy. The stafff from the front desk to the house personnel to the food and catering were the best. They made everyone feel very special.
May 29, 2014
Rated 5 out of 5 by Brie24 Lay Over
After a missed flight and stressful day the staff made the checking in process so easy! Recommend this hotel for any stays where you need to be close to the airport.
May 28, 2014
Rated 3 out of 5 by Josh1234 Not up to par
Upon arrival, was double-booked with someone else. Through our corporate account, we get Club level rooms and access. I was placed in a room that was already occupied by someone. opened the door and there was all his stuff. Went back to front desk and informed them of the mistake. Was then told there are no club level rooms left and placed on a lower level. The room was not near the comfort of the club level. No fridge in the room, the A/C would not go below 74* and the tv was tiny. Tried multiple times to connect to the internet(which is also included on corporate account), but could not get connected in the room. All said and done, checked out of the hotel and received my receipt. Instead of being charged for the lower-class room, they still charged me for club level and all I had was access to the lounge. So at a rate of $40/night higher than it should have been, the stay was a little less than expected.
May 27, 2014
Rated 5 out of 5 by marthaj great hotel for my dogs and for me
Very happy with the room, the groumds, and the meeting rooms. Had my 2 Afghan Hounds with me, and we were treated very well. Look forward to staying here again.
May 27, 2014
Rated 4 out of 5 by Barb1960 Great Stay
Roomy, comfortable bed, we got there early and left our luggage while we did touristy things. People very pleasent. A little surprised at headboard, missing big chunk of leather just really stood out as room was very nice. Rode shuttle to airport, caught MARTA and went all over town. No car needed.
May 27, 2014
Rated 5 out of 5 by LindaFL Great Hotel
This is the second time I have stayed at this hotel. Very consistant - good food, service and very friendly staff. The bed is one of the most confortable ones I have ever slept in. For me the location is ideal. You can access Marta at the airport and go any where in Atlanta without driving your car!!
May 27, 2014
Rated 5 out of 5 by josephus Near airport
Especially was impressed with Mike Karraba at the coffee counter---disappointed in no free internet since I am Starwood Rewards. you need to notice the competition
May 26, 2014
Rated 1 out of 5 by harold1958 Hotel in decline
I have stayed at this hotel for years.
the quality of the staff and their attention to detail declines with every stay.
If you are Starwood Preferred Member and you are looking for the quality of service at other Sheraton properties you will not find it here.
Sheraton Corporate may want to review this hotel and decide if they want their flag on the hotel.
May 24, 2014
Rated 4 out of 5 by TinaY Front Desk Agents
I would like to express that your Front Desk Agent Sylvia (I believe that was her name) was WONDERFUL!! She exceeded my expectations!! Your bellman that was working Saturday Evening was EXCELLENT as well!! The only problem I encounter was the toilet in my room was very slow. The Engineer came to fix it but it still ran slow. I informed your Front Desk Agent when I checked out. Overall, wonderful Hotel!!
May 23, 2014
Rated 2 out of 5 by elcc2014 Not a place for meetings
The facility is long overdue for a refurbishment. Lobby area pleasant enough but meeting spaces were uncomfortable, dark, and beaten. The conference area bathrooms (M and F) were both locked during an important meeting (for "cleaning" though no cleaner observed in the area. Were they cleaning both simultaneously? Opened again when desk staff were flagged of the problem) . Also in meeting area, the water fountain in was not working and even missing the faucet, the escalator up did not work, and elevator doors in exceptionally bad shape.
My guest room had myriad small problems (noisy systems, poorly flushing toilets, forever-to-get hot water, coffee maker that cut out at 1/3 cup).
The restaurant did make a very nice cobb salad with grilled salmon, though! Kudos to the cooks! In general the staff were friendly and responsive.
May 22, 2014
Rated 3 out of 5 by ccjr dont publish fix it
room was good housekeeping was wonderful desk staff and bellman staff not so good
May 22, 2014
Rated 5 out of 5 by Araujo Location and shuttle
Shuttle from hotel is excellent(Steve) . Thank you Mr. Dixon for the platinum recognition and for the amazing assistance to my family. Heated pool is awesome for kids, 24 hour gym and breakfast was very good. Person that help me with luggage was very kind as well.
Looking forward to stay again on my layovers from work in Atlanta.
May 21, 2014
Rated 1 out of 5 by Zman12345 Did I really just stay at a Sheraton?
The atrium was nice and welcoming. After going to my room, I was shocked at the condition of the room. I wondered if I was actually at a Sheraton hotel. The first thing I saw was the smoke detector hanging off the wall. The second thing I noticed is that there were no plugs to plug my phone and tablet into. I had to move the bed table and unplug the clock just to charge my phone. The next thing was when I went to get the iron...some of the door slats were broken and obviously damaged before I was there. The next thing I noticed was that there was a huge gap under the door so I could hear every thing and everyone who was outside my door...right by the elevator. So I had to put a towel down to block some of the noise. I called the front desk and asked if they would send someone up to take a look at the smoke detector. He came up and said that's normal he sees it all the time and shoved it back in it's place. Over the next couple days I noticed that the A/C was very poor. I even turned it down a little more than normal to see if that would help and a half a day later it didn't. This was the same in many of the conference rooms and general area of the hotel...very hot.
When I went to check out, I noticed that the bar charged me twice. I asked about it and the rep asked me if I could prove it with my receipt. I said yes and then she believed me. I then waited a long time for her to fix it and after a while she said "well I couldn't figure it out so I credited your whole bill and you'll have to come back to speak with the manager this afternoon to get it sorted out". So I did. I explained again to the rep went what happened and hoped that it was sorted out so I could get back to my conference. She went through my account and said that the hotel was going to take care of it for my troubles and gave me a $0 balance bill. Only to find out 5 days later they charged my credit card for the bar amount. So I obviously called them and had to explain what happened to 2 people because of being transferred and finally the 3rd person said they could help me. After explaining what happened again, the person didn't even apologize or anything and said oh well we have your bill with the proper amount charged to the card. Would you like me to email you the updated receipt? He did and that was the end of the conversation.
This was the worst case I can remember experiencing in a hotel chain. The fact that the hotel was outdated...I could get past because maybe they want to stay in the 90's and compete with LaQuintas. The part that I can't get over is that the hotel had a major service failure. The front desk representative apologized and said they would make the bill right and then comped my dinner. Then the hotel charges my credit card and when I call to explain what happened and that the bill was zeroed out already, the person just sent me a new bill that had the correct amount on it. The part that really shreds my cheese is that the last person that I had to talk to about this, didn't even apologize for the incident. I could've gotten over paying for it since already intended to do so...but when someone says they're covering it because they made an error and then another person charges you for it and doesn't even apologize for the error they made. What kind of business is this? What kind of brand is this? I've never been treated this way at any other major hotel chains.
May 20, 2014
Rated 4 out of 5 by dvandmyt staff
the girl from the front desk (la sonja H.) was extremely helpfull , always with a smile . and for any question or concern we had she was willing and cordial . that defenly was a plus in our stay .
May 19, 2014
Rated 1 out of 5 by TonyLu69 This hotel is wrongly managed
1. The room was dirt (not cleaned after previous guest)
2.the 2nd, room was a smoky room
3.At 9:55 p.m. when I was trying to sleep, an operator called to my room to apologize for what ahppened tom the rooms
May 19, 2014
Rated 5 out of 5 by Sharon37 Excellent Choice
We stayed one night before catching a flight to Cancun. Hotel was easy to locate and comfortable. Food in the hotel was enjoyable. We slept well although the adjoining door to the next room was very thin and we were able to hear the people next door talking. We left our car In the lot and caught the shuttle to and back--very convenient. The staff members were all courteous.
May 15, 2014
Rated 5 out of 5 by DCauley Comfortable, Green Friendly & Health Conscious
Our airport shuttle drivers to and from the property were extremely courteous & helpful. The personable check-in staff were prompt and professional. Our room was comfortable and well appointed. The bedding was excellent! We appreciated all of the green features of the hotel. We took advantage of a late night snack from the cafe; the staff were friendly and the choices were healthy (which can be difficult to find when traveling).
May 15, 2014
Rated 3 out of 5 by Joe81 Below Exectations
The front desk staff was great, the Club Room staff was among the worst ever. Everyone in the Club Room was an inconvenience to them. At 7:05, there was no coffee, and no real desire to supply any. Finally, at 7:25 they brought out more.
You would be better taken care of at standard hotel where breakfast is "free".
May 15, 2014