Rated 5 out of 5 by rachel NOTHING IS EVER TOO HARD
Awesome hotel. Super friendly Fijian staff that cant do enough to help you. Excellent kids club with so many activities to choose from. Great facilities, including championship golf course, restaurants, cocktails in the bar pools at sunset, and views from the room that would make any hotel envious. We were greeted on a first name basis by staff and the women were greeted with flowers for their hair every morning at breakfast, which by the way was spectacular. There was so much to choose from, including a Gluten Free section complete with soy milk for those with dietary requirements.. From the welcome ceremonies to the farwell ceremonies, The Sheraton Fiji was by far the best hotel we have stayed in and exceeded our expectations on so many levels. Highly recommended!!
March 29, 2013
Rated 5 out of 5 by Sydelle2014 The resort pools
My daughters and us thoroughly enjoyed the resort pools. We also enjoyed the availability of visiting the Westin and the Villa pool areas. The staff is welcoming and very attentive. We will be returning visitors because the vacation was very enjoyable and we appreciated the great service and attention. The Kids club was also a great added benefit and the nanny service was Awesome. Thanks for making our vacation GREAT. The Clemens Family
April 14, 2014
Rated 3 out of 5 by TigerLiam Third time unlucky!
This was our third stay at the hotel. The previous two had been fabulous but not this time. We waited close to 8 hours to get our rooms as they had not even organised our accommodation. The fact that we were travelling with my 82 year old mother-in-law made the wait even more disgusting on the hotel's behalf. We were encouraged by the staff to get breakfast while we waited only to discover later on that we'd been charged for it....after waiting 8 hours, seriously??? At the very least, that should've been complementary as it would've shown some sort of empathy. When we finally got our rooms, the rest of our stay was reasonable except for the amount of flies at breakfast every day all over the food which is very unhygienic not to mentioned unacceptable for a 5 star resort.
March 24, 2013
Rated 5 out of 5 by MikeT47 Wonderful Family Experience
The Fiji Sheraton and its neighboring sister resorts provided a great venue for family fun and entertainment. The rooms are spacious and well provided for. A great place for a relaxing holiday.
May 18, 2014
Rated 2 out of 5 by culburra This hotel has the best staff ever
Sadly the hotel isn't up to scratch. My fist room had broken air conditioning and noisy fan. 3 times I had to endure an air condition mechanic trying to fix it and staying in my room as it "cooled" down. (It didn't). On the 4th day I was upgraded to an ocean view room with wonderful cool air conditioning, but every time I used the shower or sink, water bubbled up from the floor drain. Your staff at the hotel though are amazing, nothing is too much trouble for them. You are lucky to have such good staff.
October 29, 2013
Rated 5 out of 5 by Sap11 Beautiful resort...
We loved our stay and only wish it was longer. Ports o Call as always was outstanding, and the buffet breakfasts at Feast perfect. Beautiful pools and facilities.
Only issues were the people upstairs from or unit were very noisy (moving furniture/partying etc) during the night and so we didn't sleep well. And the taxi organised for us through the hotel porter overcharged substantially for our return trip to the airport.
April 10, 2014
Rated 3 out of 5 by Katyd The bset is the staff so friendly the best in the world
But this was a 3.5 4 star hotel with 6 star prices more suited to families than older peiple
June 17, 2012
Rated 5 out of 5 by NSRChic42 Great Resort, Great with Kids
This is our second visit at the Sheraton Resort, Denarau Island. Both my husband and I and our families love this place.
A wonderful place to stay, wonderful staff, great activities for kids,everything is clean, people are so friendly, you are able to eat, swim relax between Sheraton Resort, Villas and Westin. There are plenty of restaurants within the resort and around the Denarau Island. So if you find eating at the resorts, expensive there's nearby golf club or Port Denaru where you can eat at an affordable price.
The room facilities were of good four star standard, with some attention required to be given to small maintenance items (for example: the air conditioning on room 1219 even the fan was set to low speed, it's still quite noisy). In spite of the noisy air con, my hubby and I still loved our beautiful ocean front room and listened to the waves on the beach..just magical!
It's also the Best family holiday ever - different pool options for toddlers, teens and young adults. Their kids club is great too! Kids club facilities were clean and staff are so accommodating.
Overall, Sheraton Resort and Villa's are highly recommended!
May 14, 2014
Rated 3 out of 5 by Isino1 This hotel has everything you need
The resort was excellent, we had heaps to do & really didnt want to go any where else. It is beautiful & very big. The only thing is they were a bit dirty, Rooms not cleaned very good & quite often forgot to leave towels, coffee, milk etc in our room.Appart from this we loved it.
May 1, 2014
Rated 3 out of 5 by peace Not 5 star
3.5-4 star hotel. Lovely grounds and very good staff. Non-smoking does not mean non-smoking, plenty of smoking around the rooms and smelled up our room all the time. If it is a smoke free resort, there should be no smoking anywhere, not outside rooms not on the grounds.
This ruined our time outside on our patio as we were surrounded it seemed by smokers! We booked a taxi to pick us up at the airport on arrival that never showed. And remember everything you buy at the resort has a 20% tax ON TOP of the price!. Internet is not worth paying for as it only works occassionally at dial up speed. go to the business centre.
We also had to ask to have our room serviced on the weekend--both days!
also, we were not informed of the 20% tax on the rooms when we booked so were shocked at the final price even in NZD!
May 27, 2013
Rated 1 out of 5 by rvk0701 poor standard and service - Sheraton Denauru
Room was not prepared with cots as requested. Cots when provided were in poor condition (one was unusable). Towel rail was broken. Minor leak from the ceiling. Shower head was broken. room service menu was missing (and room service choice is poor and expensive). Only one bath robe in room. We were allocated room furthest from facilities (with 2 small children this is ridiculous). Service response to issues was poor. Management support was begrudging. Stay somewhere else!
September 15, 2013
Rated 3 out of 5 by Bernadette1 Pool tired and not enough pool furniture
We stayed at the hotel 4.4.14 - 11.4.14. The weather was very warm so therefore alot of activity around pool area. Couldn't get a deck chair, people reserve them with a towel for 4 to 5 hours. When we raised this at front desk we were assured this doesn't happen. The reality is very different. Also nothing was done when children were in the adults only pool.
April 11, 2014
Rated 4 out of 5 by Vee72 8 Child Free Nights!
Had a lovely time at the Sheraton Denarau. Staff were very friendly, and were always happy to help with any queries. Air conditioning was good in our room. Large modern bathroom. Very expensive to eat at the resort, so we ate at Port Denarau most of the time. The buffet breakfast was good with plenty of variety, although my husband wasn't pleased when bacon was only served every 2nd day! Once it was on the 3rd day! lol The choice of pools over the 3 resorts was great. We liked the Stay in 1 and play in all 3 availability. Our favourite pool was the ocean side pool at the Villas. We had great weather even though it was into the rainy season, it only rained 1 evening. And we didn't even get one mosquito bite the whole trip!! Lots of toads hopping around at night which didn't bother us. Would definitely stay again. : )
November 19, 2012
Rated 5 out of 5 by Vicki40 An amazing resort
Our family holiday at the Sheraton Fiji was truly amazing. From the accommodation, meals & staff we could not have asked for more. Can't wait to holiday there again and would not hesitate to recommend this hotel. Faultless.
April 29, 2014
Rated 4 out of 5 by jhofsf good hotel/value for Denarau
overall enjoyed our stay here - but found Westin nicer - Were a lot of families there - not as quiet as we wanted - and stayed at Likuliku on Mololo afterwards - and was a world of difference - so glad we did not have Denarau/Nadi as our whole Fiji experience.
Sheraton did have a good value, nice food options, and access/room/bed//facilities - wished I could have gotten points for staying, but did not realize I could not get them if booked by a travel agent.
September 8, 2013
Rated 4 out of 5 by Menuhin Review of stay
We returned from a weeks stay at the Sheraton on Saturday. This was our 3rd stay there Another was at the Westin.. We were very disappointed with some features. We failed to have hot water inthe morning, only luke warm. Very bad.When you are paying almost the highest price for your room you expect hot water. Loud music everywhere so it was not possible to sit and read in comfort. Lack of comfortable seating as majority of seating designed for the young to lounge or lie on. The bedroom fan was noisy. Wire door to verandah in poor condition. Quality of food from the pantry was not good. We went to Bakery at Westin daily as that is excellent.Flying Fish, excellent. Ports of Call excellent, Breakfast excellent.
All staff the same happy helpful people and a joy to be near.
It is disappointing that so many of the facilities,bowls, putting green etc now all are charged for use. When we came with 13 members of our family these were all available free of charge. It must be very expensive for families now.
April 14, 2014
Rated 5 out of 5 by AxAn Port o'Call Restaurant - Superb!
Stayed at the Sheraton for a romantic weekend - the highlight was 'Port o'Call' Restaurant with true 'Gueridon Service' - simply superb, in every respect - the team @ PoC are fantastic and very consistent !
Thank you ALL for the memories created.
April 20, 2014
Rated 5 out of 5 by Marg17 Highly recommended
My husband and two children stayed at the Sheratonin Fiji. Our experience was overall a fantastic stay. Our location of the room was breathtaking with a view overlooking the pool and beach. The room was always clean and maintained. The kids enjoyed the activities of the kids club and made lots of friends. The staff were exceptinal and fullfilled all our needs. I cant thank the staff enough they made us feel welcome and cant wait to return
March 21, 2013
Rated 5 out of 5 by Austonian Beautiful Resort
OVERALL IMPRESSION: Loved the way the rooms were distributed across the property—provided a very secluded feel. Top notch personnel. I recommend this hotel.
SPG RECOGNITION: I was given an upgraded room with a great view of the ocean. My room opened up to a small porch and I could walk about 30 feet across the lawn to the beach.
THE ROOM: Large, spacious with private patio that opened up onto the beach. Great way to start the day!
EXCEEDED EXPECTATIONS: Room location. Exercise room was also very nice—providing wide range of free weights, cardio and strength training machines.
DID NOT MEET EXPECTATIONS: I was at the property in May and the water was murky (muddy). I’m not sure if it was just from recent heavy rains, or what. As we flew out, we crossed over the resort and I could see that the water was crystal blue about 100 yards off the beach.
December 3, 2012
Rated 5 out of 5 by mariaki wonderful location
we had 4 nights either side of our captain cook cruise, staff friendly, love thee pool side service - and sunsets, port of call restaurant was fantastic - the staff were really interested in you and even surprised us with a belated 60th birthday piece of cake with candle and piped congratulatory message on the plate for my husband
April 1, 2014
Rated 5 out of 5 by john15 Throughly Enjoyed our Stay - thank you
Great atmosphere, everything covered, entertainment, facilities for Families & also catering for Adult only Guests. Lovely to see so many happy, smiling faces & ready to assist Staff. Would like to acknowledge all the Wait Staff in the Restaurants, Housekeepers very obliging. We even noticed how friendly the Ground Staff were, the gardens & walk ways all kept beautifully clean. The Porters & Reception Staff very welcoming & efficient.
February 25, 2013
Rated 4 out of 5 by Bridgee27 Sheraton Fiji Resort
We had a wonderful stay, which made the holiday very enjoyable.
May 2, 2014
Rated 5 out of 5 by KarenSyd Amazing Kids Club
We had a wonderful week (our second visit) to the Sheraton Fiji (Denarau). My nine year old son had the best time in Kids Club and was desperate to go every day. Kelea, Laila and the rest of the team are fantastic - warm, caring, happy, and excellent with the kids from age 4-12. The program changed daily and I could not get my son out of there! It was lovely to see him so happy and to have a really good rest myself. Thanks guys!
October 13, 2013
Rated 4 out of 5 by Ana19 Short but sweet
Had a wonderful time staying in this hotel especially the food in the different in-house restaurants. That wagyu steak at Flying fish was superb! Staff was friendly however some services were slow (took some time before bags were delivered in our room, baby cot set-up etc). The linens and pillows need to be updated as they were musty. Over-all experience was good though and we'd be considering this hotel again on our return trip.
February 19, 2013
Rated 5 out of 5 by BusinessUser Great Stay
Loved the hotel and the staff. I only wish I could have stayed longer!
April 30, 2014
Rated 3 out of 5 by Cotey72 Shade Required
Each day entailed a battle to obtain a shady area. These were in high demand. They need much more shelter from the sun.
A lap pool for sheraton guests is needed, not just a shallow lagoon pool with rough bottom. Two of our group grazed themselves on the pool floor.
The pool water was hot and cloudy.
Lots of problems with the room, things missing and faulty. Each time it took on average two calls to get things repaired, replaced etc.
Food in restaurants was way overpriced and there are no affordable dinner options on site.
Seemed to be sea lice in the ocean? No information provided about this.
Public bathroom areas need air conditioning. The one near the flying fish was constantly dirty and horribly hot and wet. Quite easy to pass out. The toilet sanitisers were all empty.
The lobster at flying fish was tough and I could not eat it.
Thank you. Colette
January 20, 2013
Rated 3 out of 5 by GJR3 Good but fell a little short
Good except ..
1. When I went to the pool one afternoon with my son, the staff told me they ran out of towels.. My son was already in the pool (5yo) and the staff member told me i can just just go back to my room and get a towel from there? Considering I was paying probably someones annual salary to stay and enjoy the resort and the fact that my 5yo was in the pool I wasn't about to wander back to my room leave him there and get a towel !
2. When leaving no one showed up to collect our bags. then I carried all the bags with my wife and 2 kids to the front desk ( I had booked this earlier and also called the porters when no one showed)
Then when we arrived the car we had booked had been taken by another customer because we were 15 mins late at this point.. (Fiji time?)
3. Ladies in Feast were excellent with our kids
4. Ladies at the front desk were excellent
August 22, 2013
Rated 5 out of 5 by FantasticFiji Satisfied Customer
I visited this resort in February which is considered low season, I would highly recommend visiting at this time. It was both peaceful and enjoyable and the kids and I had an amazing relaxing time. The Sheraton is a safe and beautiful place to stay. The Kids club and nanny service is amazing and your kids will enjoy it dearly. Overall this experience was bliss the staff are wonderful, friendly and you feel safe and satisfied.
February 20, 2013
Rated 5 out of 5 by Pam8 Island Paradise
On entering this hotel there are amazing water features with a view overlooking the harbour. A number of beautiful restaurants offering a great selection of food. Our room had the breath taking views of the garden, palms and water.
April 14, 2014
Rated 4 out of 5 by Cathmart Hotel has everything for a perfect holiday
As I am coeliac F&B need to offer more GF options as we constantly struggle with what we are going to eat and if it is really completely gluten free
April 22, 2014