Rated 1 out of 5 by coop13 poor service
Friday at 1:00am I called the front desk and explained someone was very loud and music was blasting, 1:45am I called again because nothing was done. My last call was around 2:30am same noise and I was told it is Friday night. I explained I was in town for a meeting at 8am Saturday morning and she said there was nothing they could do. The only reason I drove over the night before was so I could be ready for the early morning meeting, I spent $400 for nothing.
August 20, 2013
Rated 5 out of 5 by Bend Awesome hotel
This hotel will meet all your needs and expectations. Service above and beyond any five star rated hotel we've booked.
November 4, 2013
Rated 5 out of 5 by LittleMermaid Satisfied guest
Love this place! After having stayed at many different resorts in the Orlando area for many years I have found this is the resort to beat! The Sheraton has up to date villas, food, activities and the best pools. Give it a try...I can't imagine being disappointed.
October 22, 2013
Rated 4 out of 5 by Sfosmo Facility is good, but staff needs more training
This resort is clean, well facilitated, and comfortable. My only concern is that the customer service staff at night needs more discipline and training. She spoke bluntly, no greeting or farewell with courtesy. She didn't follow my request twice and change her words to charge the first-time detergent from free to fee-based. She might think that I am a cheap guy or hate her job. Another staff just came and gave items with no words. What an unhappy people they were, huh?
June 28, 2013
Rated 5 out of 5 by AngelSINY Unforgettable Familia Vacation
SVV your front desk staff are beyond professionals. Limaris, Rosanna Thanks..The St. Augustine two bed room Villa has the comfort and relaxation we dreamed of. Thanks to Homar & Raoul, FULL FUN DAYS at the resort sunny, beautiful and breath taking amenities. The late night pool access and the kid friendly resort are a plus. SVV we are already looking forward to next year’s vacation. Thanks to all your staff for making our stay a super vacation in Orlando.
July 19, 2013
Rated 2 out of 5 by Roe2 Hotel staff was annoying and frustrating
Very frustrated with the hotel personnel. Tried to extend out stay and the rules made it impossible to sleep in. I was ordered, yes ordered to pick up a new key by 10 AM. Then the maids, the security kept knocking on the door to see if we were gone. After the fourth wake up I gave up. The other issue was I told them 3 times I wold not listen or attend their sales pitch to get money towards next stay. However, they called three times and woke us. Will never go back
June 8, 2013
Rated 1 out of 5 by Sundy Deplorable
We spent a week in November and never again. The furniture and carpeting were faded worn and dirty. The bathtub was filthy. We had an a joining room with only one door between the two units, we had to move the couch to avoid an attempted break in. This unit is owned by someone as a time share and apparently there has been no maintenance since day one !
December 11, 2013
Rated 4 out of 5 by RomeoBravo Nice location
Great location, friendly staff, nice facilities.
Room carpet and living room sofa were smelly.
Check in process was to slow.
January 7, 2014
Rated 2 out of 5 by JRP04 Short of Expectations
My expectation was "resort" but the fact was "time share". All staff seemed too rushed to provide adequate service which resulted in a couple days without fresh linens or garbage removed despite repeated calls. I was also excited about transportation provided to the parks but when I enquired at the front desk I was told I'd be better off taking my own car due to the irregular schedules.
I made a mistake of signing my wife and I up for a one hour sales pitch of the time share community. I sincerely wanted to learn how it works. Big mistake. Two hours in to it I wanted to give back the $100 they gave me because of the rude way we were treated. Seems like an odd approach to make a sale and reflects poorly on the Starwood brand.
Redeeming qualities, though not near enough that we'd ever return, were the new fitness center and swimming pools.
May 6, 2013
Rated 5 out of 5 by Chichon This Hotel is awesome
The hotel is located on a great locationand features, great restaurant, pools, family nights activities, business center, telephones calls informing activities of the day, D/W, close to places to eat, local attrations. I, my husband and son had a great time and convience to local locations. And one of the best thing it's clean and organize; The experience was awesome!!!!! Thanks to all the Staff.
August 27, 2013
Rated 4 out of 5 by FiaWoods Great Location/Beautiful Property
My family and I visited Disney World for our family vacation and didn't want the hassle of renting a car so we decided on this property because it is conveniently located to the theme parks and the hotel provides free round trip transportation to Sea World, Animal Kingdom and Epcot where you can take the free monorail to other Disney parks. The hotel grounds were spectacular, the mini market has everything you could need, the pool for the kids with the Pirate Ship was super fun and our room was clean, spacious and comfortable. We ate in the restaurant 3 times and on every occasion the food and the service was great! The only room for improvement is that not all the staff were friendly and welcoming but most of the staff were very helpful and gave great information on the surrounding areas such as Downtown Disney. I would absolutely return for a future visit.
June 18, 2013
Rated 2 out of 5 by Flyingtailor Very lazy front desk
A few things that upset me is unruly kids that was my mistake this is a family hotel I should not have stayed here. But when the kids push every button on the elevator and your on the top floor it is upsetting.
OK but what upset me the most is my wake up call being late by 45 min and the front desk does not care that I cant forgive that is so important for someone who travels a lot.
If your not in rush and love kids nice hotel.
April 16, 2013
Rated 4 out of 5 by MarianneRN247 vacation
Only stayed for 2 days (that's all you had available) left on a Sunday (normal check in and check out) and was charged $35.00. I didn't opt to leave in 2 days that's all you had available. Not happy with that, I'm an owner who has a very expensive mortgage for a 1 week vacation. Timesharing is Not a very financial, savvy investment, especially when you are charged fees that are unreasonable.
December 30, 2013
Rated 4 out of 5 by Rocketmom Only one problem
This is our second visit to this resort and it was even better than the first time. The rooms, property, pools and kids activities are all above par. The only thing that makes me give this resort four stars instead of five was the fact that when I checked in, the staff member never told me that because I was a preferred guest, I had a $15/day resort credit. This totaled $90 for our stay. Meanwhile, we had lunch at the pool ($53), drinks at the Pirate's cove pool bar ($37) and my daughter did 3 activities ($12) - all of which I paid CASH because I didn't know I had a resort credit. I have contacted the hotel and they claim that another "department" needs to handle researching whether they can credit me back for what I spent. In the meantime, I am awaiting a response. Hopefully, going forward, staff members will be aware of what they need to tell their guests. I really hope they can make this right!
October 17, 2012
Rated 5 out of 5 Excellent experience...again!
We visit Sheraton Vistana Villages at least once every year. The grounds are beautiful and the pools are exceptionally relaxing. While we're out and about seeing the sights in the Orlando area, we look forward to getting back to Vistana to enjoy all that it has to offer. Sheraton Vistana Villages is one of the main reasons we will continue return to Orlando for our vacations.
June 15, 2013
Rated 5 out of 5 by DNJ20 Fabulous 20th Anniversary vacation
My husband and I chose Orlando and Sheraton to celebrate our 20th anniversary. We were delighted we did. This hotel was immaculate, beautiful, very staff friendly, and so relaxing. We couldn't have asked for a better place to stay. The condo was spacious, plenty of amenities, bed was so very comfortable, plenty of places to choose from to relax at the resort, pools were sparkling at all times. We would definetly stay at this resort again. In fact we're looking into the resort in Kauai. Thank you Sheraton for making our 20th something to remember. We didn't have a care in the world. Exactly what we needed.
November 7, 2012
Rated 5 out of 5 by Jimbo1 Can't go wrong booking your next reservation at Sheraton Vistana Villages Orlando
We were attending Disney parks and Sea World for five straight days and found the Sheraton Vistana Villages to be a sanctuary for relaxation, unwinding and pool fun. The hotel is exceptionally safe and secure, has outstanding customer service, and a rocking pool with amenities. The rooms were spacious and complete with everything you need to comfortably reside and have fun.
May 29, 2013
Rated 5 out of 5 by Longislandtraveler Outstanding experience
I have never reviewed anything on the internet before. I feel compelled to express my satisfaction for our stay at the Hilton Visitana Villages. The entire resort was immaculate. The staff was overly accomodating. I would like to particularly thank the resort photographer for her professionalism and expertise.
August 19, 2013
Rated 5 out of 5 by Carlos02 Great stay for me and family!
Beautiful view, relaxing, and minutes away from the Disney Parks! We ate breakfast and dinner at the Flager restaurant, very delicious and great drinks! Definately recommend this resort! I would suggest to heat up the main pool at night, it was freezing cold!
September 9, 2013
Rated 5 out of 5 by jpro Fit our needs perfectly
Our villa had a full kitchen and plenty of space for four adults and four children. We have children with allergies so the kitchen and outdoor grilles made it very easy for us to live at home while we were away from home. Also, the pools were great and the playground had the synthetic grass so my children didn't get dirty while playing.
We really enjoyed our stay!
May 17, 2013
Rated 5 out of 5 by Donna812 This hotel exceeded all our expectations!
From check in to check out this was the best place we have ever stayed! Every staff member we encountered was so nice and helpful. The grounds are exquisitly kept. The villa was absolutely beautiful, spacious and all the conveniences of home. The main pool is an oasis in paradise, with the waterfalls and cove. We will definitely be back!
June 16, 2013
Rated 5 out of 5 by Mons64 Excellent Apartment
We thoroughly enjoyed our stay. Everything met my expectation.
September 28, 2013
Rated 5 out of 5 by BMS5 Far Exceeded Expectations!
You know how you take that room key, as you open the door...what's on the other side? We were very pleased.
September 23, 2013
Rated 5 out of 5 by Benita I cannot say enough
My family's recent stay was absolutely wonderful! The staff was exceptional. Every request was met quickly with a smile. The hotel and grounds were gorgeous. The rooms were spacious, and the beds were sooooo comfortable. I would not have wanted to stay anywhere else. Thank you for helping to make our family vacation perfect.
June 1, 2013
Rated 3 out of 5 by EddieT Warning, does not adhere to SPG standards
We carefully planned our vacation counting on our SPG Gold 4pm checkout. We stayed two nights and were counting on being able to enjoy almost two full days at the hotel and its pools.
The night before our checkout, as I always do, I called to confirm my 4pm checkout and was coldly informed that "this hotel, because its a timeshare, does not adhere to the SPG rules and standards and that we must checkout by 11 am."
This was the cherry on top of what was possibly the worst housekeeping service I have found short of Cancun on spring-break in 1991.
They take the calls, and answer them politely enough, though nothing ever comes from them. Whether you call to ask for extra towels, a set of sheets and blanket for the sofa bed, or later to replace the stinky blanket on the sofa bed, they never show up with the requests.
Don't plan on eating a single meal on the hotel either as even the pool-side burger is mediocre.
The recently renovated "villa" we got was very nice. The furnishings were in great condition, well decorated, and clean. The location in Orlando is also very good.
I just feel misled by SPG as they did not disclose that this property would not adhere to the SPG standards. The only other thing is the terrible guest services.
July 7, 2012
Rated 1 out of 5 by Chicago21 Very poor service
Front staff was not very accommodating, no pool side service, market place was to open at 8am, I finally walked away at 8:20.
September 11, 2013
Rated 4 out of 5 by sjdj3k1d Key West
Beautiful Room. Nice stay. Our one MAJOR concern was the sheets. We had two rooms, and the sheets were terrible, like they were starched in each room. It's not like we are spoiled at home and have super high thread count sheets at home, but these were stiff and uncomfortable. I don't think I've complained about sheets before!
December 28, 2013
Rated 5 out of 5 by Dawn This is the best kept secret in orlando
We have stayed twice so far and love it! It is a resort more than a hotel. The pools are great, with three they are never overcrowded. They hsve plenty to do from tennis to shuffleboard. They have crafts and activities for the kids. We will be back
April 5, 2013
Rated 5 out of 5 by David239 NAACP
The location was close to the Orange County Convention Center where I was attending a Convention. I am also an owner at Sheraton Vistana and the accommodations were first class as usual.
July 20, 2013
Rated 5 out of 5 by imissmemphis I'll never stay anywhere else!! Amazing!!
The Vistana Villages were amazing....Quiet, comfortable, secure, a home away from home. The pools, grounds, rooms and staff were top notch. We will never stay anywhere else when visit the Orlando area.
June 19, 2013