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Rated 4 out of 5 by 583 reviewers.
Rated 5 out of 5 by Always a great stay! We keep coming back because it is wonderful. I think your staff is great, most welcoming and helpful. Everything from the room, to the grounds, to the pool, is top notch, and we are always sad to leave. Keep up the great work. October 31, 2014
Rated 5 out of 5 by Wonderful! We loved out stay at this hotel. We just came back yesterday after 5 nights and days. It was super clean everywhere!! The hotel was beautiful and despite it being so popular (many parking spots were occupied) it never felt like there were too many people. Our room was quiet, we had an end one bedroom suite near St. Augustine pool. We never heard or saw a sole on our floor. The pool was so much fun for our 4 year old and us. The lifeguards were reponsible, nice and looked out for my daughter and all the other kids as they went on the big green slide. We would gladly come back here. They also have tons of activities that we couldn't partake in as we were at the parks during the day. You will love this family friendly beautiful clean hotel! October 30, 2014
Rated 5 out of 5 by Best hotel ever! In excess of 50 international holidays, and this would be the best hotel I've ever stayed in! October 28, 2014
Rated 5 out of 5 by Fantastic resort! The Sheraton offers great beds, great services and great people. What more could you ask? We will come back! October 27, 2014
Rated 5 out of 5 by Beautiful Unit in St Augustine We loved our two bedroom unit in St Augustine. Everything had been recently updated and was just gorgeous. Our daughter was a huge fan of the pirate ship in the pool! We are SVN owners but were there as regular hotel guests and not using our options for the stay. We were very impressed with the facilities. Our baggage had to be delivered to the resort and the staff was great about getting word to us that they had arrived. October 22, 2014
Rated 1 out of 5 by Sheraton Vistana - Orlando This was my worst stay at a Sheraton ever! Was so awful. When my colleague and I first arrived to check in, it took over 25 minutes to check us both in, and that is without a line. The person checking us in was so incompetent and told us she had never used a computer before until she moved to Florida. It shouldn't take 25 mins to check in and I was tired from flying across country. Didn't give me free drink ticket when asked as my check in amenity. Rooms were average at best and water smelled like sewer. On day of checkout, after being granted late checkout, room service tried to come in my room 4 separate times and i finally had to leave a note on door saying I had late checkout. Worst Sheraton experience ever!! October 22, 2014
Rated 2 out of 5 by This hotel needs to be upgraded (rooms) The rooms need to be upgraded. The pool area is really great, and the grounds are well maintained. A hotel for families, not the business traveler. October 20, 2014
Rated 5 out of 5 by Great Family Getaway in Orlando Our family of 5 has severe food allergies and were looking for a place big enough for us to stay, with a kitchen and some fun for the kids, close to Disney World. This property exceeded our expectations, it was extremely clean, with a well equipped kitchen, including laundry! There were plenty of places for people to sleep with two amazing bathrooms, so we were cramped! The staff was amazing, I can't recommend this location enough to people with similar needs to ours. October 20, 2014
Rated 4 out of 5 by Could've been a great visit, but... Could've been a great visit, but an encounter we had with a security guard somewhat soured our short visit. After checking in Friday night and driving to our room, we were eerily surprised to notice we were the only guests staying in the building. After dropping off our luggage, we went out to dinner. Upon arriving, we were met by a security guard who started to interrogate us as to what we were doing there. I understand that to some extent it may be her job, but the way she went about it was all wrong. She went so far as to question where our luggage was. On the following day, the building had other guests and we felt a little more at ease. Overall the hotel is nice and had a great amount of conveniences. And although we had a run in with the security guard, we would stay there again. October 14, 2014
Rated 5 out of 5 by Can't Wait To Go Back! Our family or four, children 9 & 12, enjoyed a 9 night stay at the Sheraton Vistana Villages in the St Augustine Complex. The two bedroom villa was spacious, tastefully decorated, well equipped, very clean and extremely quiet. The "pirate ship" pool was steps from our unit, well maintained and guarded with a minimum of 3 life guards. The two other pools on site are excellent as well but not guarded. Walking the property at night was beautiful as there are several lit ponds and waterfalls. Daily activities are offered on site and arrangements can be made to celebrate special occasions all for a very reasonable fee. The staff were very friendly and extremely helpful. At no time did we feel pressured to join the time share. Disney Parks and Universal were a quick jaunt away by car. The Sheraton does provide a shuttle as well. We will most definitely book the Sheraton Vistana Villages for our next Florida holiday. October 10, 2014
Rated 4 out of 5 by Great Location Sheraton Vistana Village is in a great location, staff are knowledgeable and pleasant. Units are well equipped and pools and grounds beautifully kept. Have been back time and time again. October 10, 2014
Rated 5 out of 5 by Hotel ws great Very large room with great amenities October 6, 2014
Rated 5 out of 5 by Cool resort Excellent management, Clean and spacious room with Whirlpool. You will never be disappointed at this property. September 30, 2014
Rated 5 out of 5 by All I had hoped for I booked this online through Costco. Not knowing what I would find when I got there, we were all pleasantly surprised at how wonderful everything was. The place is beautiful, the room was perfect, the pools were wonderful and the staff was above and beyond. Not a moment of disappointment. September 29, 2014
Rated 5 out of 5 by Great accomodations Location was excellent, easy directions were provided just 6 miles from Disney and 10 miles from Universal. Would stay again in a heartbeat. Loved the Premium one Bedroom Villa, beautiful view of lake from our Terrace. September 24, 2014
Rated 5 out of 5 by Very pleasantly surprised at all the features We arrived in the middle of an horrendous thunderstorm and were very pleasantly surprised to find such great quality accommodation awaiting us. All the staff went out of their way to make us feel at home. The beds are supremely comfortable - wish I could get them at home in Perth, Western Australia! September 23, 2014
Rated 1 out of 5 by Poor quality I'll start with the fact that we abandoned the room one day early and didn't look back, didn't attempt a refund - and they expected us to be interested enough to buy into it ? The solicitation began before we had even seen our room - looked good on the surface - a closer look reviled several shortcomings - used comforter stuffed into a bag on the kitchen counter, palmetto bud in bath area, shower head was worthless (20 min shower), edge of kitchen table had dried food almost all the way around it, the silverware was dirty - knives had food in the teeth, what looked like fecal matter on the wall of the patio, the bed was unfinished - pillows on chair, last straw. All we got was a pretty room. Gave list to checkout gal who was concerned but if this is how the property is maintained - count us out. September 21, 2014
Rated 5 out of 5 by this hotel has all great potentials for a great vacation I enjoyed the stay with my family in this setup, which represent all what we need in a vacation, i recommend this hotel to every friend in need of a grat time. September 20, 2014
Rated 5 out of 5 by this hotel has a lot to offer this was our fourth time staying here and again we were not disappointed the staff are a credit to your company rooms are alwayes clean and tidy we were in a one bed room we were a bit disappointed with the kitchen area as we like to cook sometimes but it did not spoil our stay and we will be back in january September 19, 2014
Rated 5 out of 5 by Hotel's location is outstanding. The staff, facility, and grounds are perfect. The rooms were exceptionally clean and very nice except the kitchen was not furnished with the appropriate items needed for cooking and drinking. There were no wine glasses, no drink coasters, no dry measuring cups, no hand mixer and other items for cooking. We stayed 8 nights. I purchased a Getaway and then added an extra night. The location of this property is the best. Easy to get to everywhere. September 14, 2014
Rated 4 out of 5 by Room service We were on honeymoon at one point a staff member with a key walked right in without knocking ,she said she was told the room was empty and was doing a check asked if we just got there we told her we been her 2 days.then the maid knocks and walk in they don't let you even answer first.These 2 events bothered me and I told the person at check out about it she said I should have reported it. September 13, 2014
Rated 4 out of 5 by Excellent Staffs We stay only one night at this place before heading home. The front desk staffers were very friendly, thank you both Tiffany and Lee for your effort to get us a late checkout the next morning so we don't have to wander around the airport too long. The room was nice and clean and very comfortable. My husband forgot his briefcase and didn't realize until we got to the airport. On the way back I called for help at the front desk and was so happy when they found the briefcase in no time. Thank you Derick for waiting for us at the front entrance to return the briefcase so we can make it back to the airport on time. We would love to check out the facility next time we are in town again,since we know for sure the staffs there were all very friendly and helpful. September 7, 2014
Rated 5 out of 5 by Fab Place to stay with family The hotel was clean and the pools were the highlight for my family. The resort is close to shopping and Disney. This is my second time staying at the Vistana. I had a great time at the resort. September 5, 2014
Rated 5 out of 5 by Great Stay What can I say, the property was First Class and we hated to leave. Great staff and everyone was friendly and helpful. The only thing you need to bring is a good attitude, the room has everything you need. We are coming back for Christmas so we can enjoy the property, we spent most of our time at Lego Land with the little one. Cant wait to get back and spend an entire week. September 2, 2014
Rated 5 out of 5 by The main pool is the best ! everything perfect ! the kids loves the main pool and the pirate too September 2, 2014
Rated 4 out of 5 by Welcome Breakfast/ Housekeeping We were asked to come to a Welcome Breakfast upon our arrival but we already knew that it's not really a welcome but just to ask us to consider upgrading our ownership. We knew about this because we went to one in Sheraton Plantation in Myrtle Beach and that's what we encountered. All I am saying is that let the people relax and enjoy their vacation and don't push them to attend sessions like this. The housekeeping wasn't done properly as well--- we're not sure what is involved in housekeeping but our unit wasn't vacuumed at all and the toilet sinks and bathrooms weren't cleaned and not enough towels were given to us. The bedsheets weren't changed during our 9 days of stay. It was a big disappointment. September 2, 2014
Rated 5 out of 5 by Fabulous Resort My family and I had a fabulous stay at the Sheraton Vistana Villages Resort! Our villa was very spacious, beautifully updated, and the beds were incredibly comfortable (my husband says "best hotel bed and pillows yet"). My children enjoyed the multiple pools very much. Staff was extremely friendly. Location was perfect! August 26, 2014
Rated 4 out of 5 by ive experienced better elsewhere i would recommend that this resort - provide cold drinking water by the pool. - bathrobe in villas - better offers/discounts - welcome gifts such as cocktails from the in house restaurant ( great up-sell potential) - free daily coffee (eg. 4 ppl X 4 per day) - free toiletries (within reason) i felt that this resort took every possible opportunity to make a dollar buy not offering the above mentioned. Really $1 per toiletry item or coffee. as on owner i find this unacceptable!! August 20, 2014
Rated 5 out of 5 by Overall experience was excellent. The moment we step on the grounds the staff, and team were very helpful and actually felt like they were glad to have us at this resort. I never felt pressure or any just a very warm and wonderful time. . August 20, 2014
Rated 3 out of 5 by Beautiful property, completely unorganized staff We arrived late at night (around 10PM) and I waited for almost 15 minutes for anyone to help me at check-in. Then they helped the people that had arrived after me first. TV didn't work the whole time, and they made no effort to fix it. We had asked in advance for a crib to be in the room, no crib. Then when we called for one at this late hour, they took over an hour (and 3 calls to front desk) to get it done. These were only a few of the issues we experienced with the staff. With that said, the property itself was beautiful and pools were amazing. Our room was also fantastic (with exception of no working TV's) Very roomy and recently renovated. I have had some of my best service experiences at Sheraton hotels, but I was disappointed with the staff responsiveness. August 19, 2014
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