Rated 4 out of 5 by JKMTR Liked the updated hotel
Much better front desk service since last year's visit. Very pleasant and accommodating. Hotel updates very nice and room very comfortable.
June 9, 2014
Rated 5 out of 5 by jean05 Exceeded expectations
Club Room services, and Linda and Pauline who staff that area, are exceptional. The Club room is a wonderful amenity and provides a comfortable living space and great option for quick and convenient breakfasts. The hotel is very nicely appointed and clean given the recent renovations. Staff is exceptionally customer focused.
June 3, 2014
Rated 4 out of 5 by chgn Monday Morning Breakfast Buffet
We have stayed at this hotel many times in the last three years. This is the first time I was dissatisfied with your Monday morning breakfast. Ususally we are able to order off the menus. This past visit there was only what you called a buffet. To me this was a gloried continential breakfast for $15. There was only scrambled eggs, bacon, two cold fruit choices, oatmeal, cold cereal and bagels/bread. A four slice toaster to toast your own bread of which I had to wait to toast our toast. By that time the eggs were cold. I felt as if I was having leftovers from your Sunday buffet. Next time if we can't order off the menu then we will probably go some where else for breakfast.
June 3, 2014
Rated 3 out of 5 by thirsty22 Good location outside Milwaukee
Away from city & traffic but close enough Brewers, zoo, museum, etc.....
No spg gold regonition or upgrades. Had to repeadly ask staff for points & perks tjat should come with gold status.
May 29, 2014
Rated 5 out of 5 by KKSRuns Great service wins out over glitches
Came up for the marathon. We stayed on the club floor - room was comfortable and food/amenities in lounge were standard SPG-club services so very good. There were some minor glitches with our stay but when alerted, problems were quickly resolved. Staff throughout hotel was attentive, but Linda, the hostess in the club lounge, was truly outstanding. She went out of her way to make sure we had everything we needed and more. She is a real asset to Sheraton and this property in general!
May 28, 2014
Rated 4 out of 5 by petunia68 thi shotel is in a great location
hotel advertised fitness center, the only thing available was a small pool. Restaurant service very slow; continental breakfast for runners over priced!!! $3.45 for a banana!! hotel is overpriced for what it has to offer
May 27, 2014
Rated 3 out of 5 by Disappointedmanytimes No housekeeping, plastic eggs for breakfast
Disappointed. Returned to room at 9:30pm and there was no evidence of housekeeping, even though I declined the "green" option when checking in. I can see the green option for linens, but a hotel of this stature should at least empty the wastebasket, replace the glasses and coffee, make the bed, etc.
Eggs on the Monday morning breakfast buffet looked and tasted like they were poured from a carton. NO fresh baked goods on the buffet. Again, disappointing.
It would be nice to have two towels per guest. Also, there was only one robe in the closet. But perhaps the hotel only caters to business travel.
Thought about sharing my experience with the travel web sites I.e. Tripadvisor, etc. but will wait to see if I receive a response from these comments.
May 27, 2014
Rated 3 out of 5 by Runner262 Hotel stay
Fair, nothing special. Would not return
May 26, 2014
Rated 5 out of 5 by Wilbur99 Complete conference facility
Spacious, updated rooms. Expansive conference facilities. Excellent location.
May 19, 2014
Rated 5 out of 5 by Katahdin Conference Center
Great conference facility and location
May 17, 2014