Rated 3 out of 5 by Denk Good Location
The hotel was walking distance to restaurants and to the freeway. The front desk staff were very friendly and helpful. We had breakfast on one of the mornings, and it was very good. Appreciated the complimentary bottle water (SPG Gold member) and the internet access.
The room was basically clean, but the drinking glasses had lipsticks on ALL of the glasses. Our room was the "captain's galley" location where the window overlooked the patio. The bad thing is when you open the window curtains, everyone can see you (second floor)!
October 21, 2012
Rated 4 out of 5 by KDBeach This hotel has everything you could want.
My husband and I enjoyed our stay at this hotel - we were given a gift certificate to stay here and a gift certificate for a local restaurant. We used the pool, fitness center and went to the bar in the evening after our dinner at the local restaurant to have after dinner drinks. We've stayed here before and enjoy the area. I'd recommend anyone to stay here. Staff is great!
March 26, 2014
Rated 3 out of 5 by Saxman If it wasn't in Portsmouth...
Maybe being HQ for nearby college homecoming and 5 wedding groups on a fall foliage weekend was too much. Reserved and paid for queen bed, (for 2), got standard bed and "sorry". Network TV stations were "out". Room key not properly activated. Bartender ruined a Manhattan- used dry vermouth only, even after I specified "sweet." Restaurant quality inconsistent. Chicken great, scallops absolutely tasteless. Housekeeping staff was very nice.
Appears they don't need to try very hard to fill beds. Put a damper on my birthday celebration.
October 15, 2013
Rated 3 out of 5 by nanmim not happy
Because I have stayed in this hotel in the past and had a different experience i would recommend staying. This visit I was placed in a small room which I excepted because I wanted a king bed. As I walked to my room I noticed the carpet in the hall was lifted and looked to be dirty. Entering my room I found the bed cover had spots on it, so I removed it. However the next morning my husband commented that the bed sheets looked dirty. It was the holiday maybe there had been problems with cleaning. I had asked for a room with a view but was told nothing was available because of my dog, at departure I was told sometimes the rooms on the fourth floor are permitted dogs but only when the second is full. I guess because I arrived after six I was given the left overs.
November 30, 2013
Rated 3 out of 5 by Ellen87 Poor Room Condition
We have stayed at this hotel twice before and have raved about it to friends and family. Not so sure if we will continue to do so.The room had dents/scratches on the wall and exposed wall anchors and showed signs of being worn. Not the kind of room we have stayed in before at this hotel. The hotel staff from the valet/bellhop to the restaurant staff went above and beyond to meet our needs. The front desk did not seem to care when we told them of the condition of the room upon check out though. We did contact the hotel to let them know about the condition of the room and to praise the staff. Someone did contact us back and made promises that were never followed through with. We did contact Sheraton customer service via email. Their response was very insulting so say the least. They did create a file but I doubt anyone will look into it.
March 6, 2014
Rated 4 out of 5 by Shamie Great location
I was an attendee at a convention and was pleased up until the last night. It was banquet night ansd we were left out in the hall like cattle for over a half hour. Then the dinner was absolutely horrible!!!!! The steak was dry and tough, the chicken drier than the stuffing. The gravy was super thick and tasteless. For the amount of money spent on this banquet I will not recommend another year there after our contract runs out. The waitress never smiled once or even acknowledged us, Just put down the plates. It was a shame.
September 15, 2012
Rated 5 out of 5 by TimK9873 Sheraton Portsmouth, NH
Room was very nice. We stayed in a newly The . The closet space could be slightly larger.
The registration staff and the bell captains were excellent. especially Ryan, Alex and Grace at the front desk and Tim one of of the bell captains. Even the room cleaning staff were extra ordinary.
March 31, 2014
Rated 3 out of 5 by Kristin7 Great staff but...
The staff were friendly, helpful, and courteous.The room was neat and clean.
However; the heating system in the room was very loud. Throughout the night, there were several times that it sounded as if a bus was revving its engine. Could not make use of the darkening curtains because they would have blocked the air flow from the heating/air conditioner unit (very poor planning and design).
The bathroom sink faucet appeared cheap looking. Use of the shower was cumbersome because the hot/cold water control needs adjusting.
February 26, 2013
Rated 3 out of 5 This hotel is perplexing
The arrangements were made with friendly people, but our room did not overlook the harbor as I was led to believe. Our room was plush, but not large, although we were on the Club Floor. I would probably just stay on a lower floor next time and not expect a view, just enjoy the fine lobby and dining room. Also, there was a $9.44 add-on for the refreshment center; I have no idea what that could be for as we paid separately for our dinner and our drinks in the lounge.
February 17, 2014
Rated 4 out of 5 by Johndrob Townhouse
We stayed in a townhouse, and it lacked the amenities one would expect in a hotel room; for example, it had no luggage racks, and there were no hooks on the backs of the bathroom doors. Little things like that make things easier on a trip. Was disappointed that they switched to valet parking only for both the underground lot and the area in front of the hotel and townhouses. After 3 times staying there, we might try another place in Portsmouth next time. Very convenient location, though - walking distance to downtown.
June 11, 2013
Rated 5 out of 5 by Jungatheart Super Sheraton
My wife and I spent three days at the Sheraton while visiting Portsmouth. We had a one-bedroom suite complete with kitchen, dining and living area that had two floors! It's the most amazing accommodation we've had, in terms of space, in all our extensive travels the past two years. The food was also excellent in the restaurant, although the view of debris piles in the harbor outside was a downer. Also, the "wines rated 90+" was a disaster. There were only two wines--one of which was rated only 88 and was clearly bad.
June 6, 2013
Rated 4 out of 5 by HiggyHockey2012 Slight disappointment
I'm SPG platinum and have been for several years. Have stayed at this hotel many times. Upon getting into bed, I found a wet spot about the size of a dinner plate. Trying to find the source, I discovered a soaking wet face cloth in the flat sheet. I called the front desk to move rooms and they did without issue, to a suite down the hall. They were gracious by giving me extra points but moving rooms at 1130pm was annoying to say the least. After having almost 250 SPG stays this was the only situation like this to happen to me so I write it off as a fluke. My only other gripe was asking if a suite were available at check in and told "none were available" only to get moved to an empty suite after all..... Other than that, hotel was fine and location is great. Staff friendly and accommodating.
December 30, 2013
Rated 4 out of 5 by Carrie0806 Loud guests
My husband and I came for the evening to 'get away'. With two young children it's not often that we get the chance. When we checked in, we decided to take an afternoon nap. Unfortunately there was a large group that was staying next to us that was roaming and yelling in the hallway right outside our door. The next morning at 8am, they were roaming the hallways again. Needless to say, we did't get that 'get away' feeling. Great hotel, nice dinner, great staff in the bar upstairs but missed a good night sleep!
January 28, 2013
Rated 5 out of 5 by RMaj Hotel Stay
We had a fantastic time on our business trip because of the hotel. We were upgraded to Club Level and received the star treatment with free appetizers and breakfast each day. I would definitely come back to this hotel. The only complaint I could imagine was that I was on a corner room with a very strange layout, but it is inevitable that someone would get that room.
March 14, 2014
Rated 4 out of 5 by Rose1225 Very nice, but a few suggestions
Everything at this hotel was very nice and the staff was excellent. A couple of suggestions, though. Please leave out the morning coffee in the lobby for a longer period of time. It was taken away at 9am. Being a facility that caters to business functions, coffee is needed at least til noon. Also I was very surprised that the parking fee was not included in the stay. I understand that it is an outside company that owns the space but I believe the cost should be absorbed by the hotel. This isn't NYC.
November 20, 2013
Rated 2 out of 5 by dauntie A few issues
We had to pay $15 to park in their lot. This should be included. Our TV didn't work in the room. We had a room with 2 double beds and then a smaller type bed which seemed "left over" from the last guests. We also had to listen to the elevator "DING" during the night and in the morning.
March 24, 2014
Rated 5 out of 5 by Joey2 Christmas Visit
We have been coming to the Sheraton for years around Christmas and when we arrived and were given a room this time, we found that we were dissatisfied with the accommodations. We notified the front desk staff who quickly showed us to another room which happened to be at the club level with a river view! This was the view we were expecting from the beginning but we were not expecting to be bumped to the CL. They really bent over backwards for us and we will definitely return next year.
December 22, 2013
Rated 2 out of 5 by GOMZ Hotel Staff is excellent - hotel needs improvements
The entire staff, including cleaning staff, is exceptional.
First – the elevator floors and walls need replacing. Bad first impression.
The rooms are extremely small. We moved 3 times before finding one that was acceptable.
The fan in the room smelled like mildew.
There was noise starting at 4:00AM from outside. I guess because the hotel is old there is a lack of soundproofing.
I had been really looking forward to this mini vacation and was so disappointed. We couldn’t wait to check out and go home.
October 13, 2012
Rated 2 out of 5 by Travis12 Left some to be desired
This hotels a very special place in our hearts as we got married on the seacost and spent a lot of time at the hotel. This was our first stay there in a few years, but just wasn't as we remembered. The biggest issue was the bathroom, it was dirty, and the drain in the tub didn't work. We were just a little disappointed after holding this hotel in such high regard. When we talk about staying in Portsmouth, prior to, we would only look to stay here, but in the future you will look at other options.
March 11, 2013
Rated 5 out of 5 by BillandLill70 Fun in the snow
We celebrated our Honda dealers owners birthday at your facility. I almost wasn't able to get a special reserved rate because I called later than the cut off date. No problem, I spoke to Alexandra (Allie) at the front desk and she was able to get a great rate for me and my daughter for the whole weekend !!! She also hooked us up with a dog sled ride at the end of our stay on Sunday!!! It snowed really hard on the night of the party. No problem the valet service was fantastic. The facilities and party for our owner went off without a hitch. I strongly suggest travelers sample one of the seacoasts best hotels. Me and my daughter Lillian are in your fan club.
Bill Bradley Honda Barn Stratham
PS I also contacted the GM of the hotel to thank him. Mr Cartwright got back to me the same day.
Very impressive Rob I hope there is a Crosstour in your future. ***** 5 stars
February 18, 2014
Rated 2 out of 5 by Guv13 Disappointing stay
We didn't bother to read reviews for this trip since it was a Sheraton...big mistake. This room was 222.00 per night. There was mold on the ceiling in the bathroom, wallpaper peeling from the walls, water damage to the ceiling. The pool was very sub par, looked dated and unkept. Our hallway carpet was bunched, looked like a flood occurred and no one repaired it. Painters tape covered a repair that needed to be taken care of in the closet. Would not recommend the Sheraton Portsmouth to anyone.
October 13, 2013
Rated 4 out of 5 by dnadeird Wish I was still at this hotel
Wish there was a hot tub or sauna in the pool area. The bed was not as flat as possible, but who cares it was GIANT. Great having Starbucks in the rooms for the morning coffee. Loved the location right downtown. All staff interactions were super nice :)
March 24, 2014
Rated 5 out of 5 by RIArchivist So comfy
The desk staff were incredibly friendly, welcoming, and informative. Even the housekeepers were friendly! The room was very comfortable - nice mattress and linens and plenty of fluffy pillows. There's really nothing they need to fix or work on. I would stay here again for sure.
March 21, 2014
Rated 5 out of 5 by ladysuper One of our favorites
This hotel is one of our favorites! It is located right in the downtown area. You can walk to all the nice local shops so easily. Rooms are large and very comfortable. The place is quiet for a great night's sleep. The Club level is great with a terrific staff. The staff at the registration desk are also helpful and kind. The food is excellent throughout the hotel. There is valet parking in addition to regular parking. The fitness area meets all your needs.
January 14, 2014
Rated 5 out of 5 by Joey2 Christmas Vacation
Our December weekend stay was fantastic! We took advantage of the restaurant and lounge facilities numerous times with great success. The room was perfect and when we noticed a problem with the in-room coffee maker, the housekeeper replaced the unit immediately. Everyone was friendly and accommodating and we would definitely recommend the hotel to everyone. The Army was having their annual Christmas Ball during our stay and somehow we didn't get in each other's way at all! Well done!
December 20, 2012
Rated 5 out of 5 by sylpay Excellent experience
It was our 40th anniversary and had asked upon reserving if it were possible that we would like a room with a harbour view. When we chacked in, she said that she was sorry that a harbour view room wasn't available, but that they would provide free garage parking for us. This was wonderful since there was a snowstorm that night. They also sent a platter of fresh strawberries to our room and wished us a Happy anniversary.
The room was extremely clean and the bed was very comfortable.
December 31, 2012
Rated 4 out of 5 by Spike1 Great Hotel and Location
From the check-in to the check-out the staff was very friendly and accomodating. The location is perfect to park the car for the weekend and walk the town. So many shops and restuarants to explore. The only issue we had was the champagne I ordered to be in the room, was not there and was never delivered. So after an hour I called and cancelled the order. That was a little disappointing and this had happened to my parents 4 years ago so that has not improved. (Need to work on this.)
June 14, 2012
Rated 3 out of 5 by WildBillNH Great Location
The carpet was very soiled and the chair was also unacceptable with some sort of brown liquid on the side of the seat.
We stayed here last year and it was much better. The parking onsite is all valet. I was not told this up front. Not a deal breaker but was expecting otherwise. You will pay for the convenience of drinking at the bar onsite.
March 6, 2014
Rated 3 out of 5 by Vic2004 Nice location but rooms are below average
This hotel is nicely situated but rooms are diappointing. Our room on the club level left much to be desired: dark marks on the carpet; smallest bathroom that I have ever seen; outside noise from hallway was heard clearly in room; hallway access and room are in need of a renovation.
There is only one elevator servicing the club level so be prepared for 3-5 minute wait.
Ther lobby and view of port is impressive.
Staff was helpful when asking for restaurant and other information
August 20, 2012
Rated 4 out of 5 by dblib Good, but some improvements would help
I enjoy staying at the Sheraton and the staff is always very friendly and helpful. The biggest area for improvement in my opinion is on the WIFI. As a business traveler (like many who stay there) this is important and the connection speed is usually not very good at the Sheraton. It is almost non existent in the fitness center.
Overall, appreciate the employees willingness to help any way they can
February 14, 2014