Rated 5 out of 5 by Newyorker7 Very welcoming
Excellent staff, rooms and restaurants
February 23, 2014
Rated 2 out of 5 by bueale Shuttle
Shuttle driver was very rude. He felt very strongly that my tip wasn't good enough and became very upset and yelled at me as i walked away. He refused to give me his name, and had a black leather jack on to cover his name tag if indeed had one on. He was on duty Friday Fed 21 at Sheraton Reston VA at approx 830am. Tall man, about 6' tall, light skinned man. Very rude, at this point for the next company summit I would recommend choosing a different hotel. There is no need for his treatment towards me.
February 22, 2014
Rated 5 out of 5 by susan20132013 outstanding service
the front desk staff provided outstanding service [from Jesse, Julianne, and Justin at check-in]. their kindness and efficiency is most appreciated.
the dining service was also outstanding from Shannaz and Vicco. their kindness and efficiency is also most appreciated.
February 11, 2014
Rated 3 out of 5 by ReLo Maria was great
If it hadn't been for Maria, I would have not liked this place at all. She was able to give me a different room as soon as I told her that the people next door to me had their door open and were talking loudly. So, thanks to her! I also had a wonderfully tasting cocktail at the bar. The hotel itself needs updating and guess what? That's exactly what is happening. As soon as you walk in you can see that it is being renovated. I ate at the Chili's just down the street so I can't say anything about the room service.
February 2, 2014
Rated 2 out of 5 by JoR1 Disappointing
How disappointing to find that after I made the reservation and was offered the higher option of the concierge level, which I took, to arrive at the hotel to find it was under construction. When I looked back at some reviews, I found that it has been this way for many months.
January 7, 2014
Rated 3 out of 5 by OtterFan A Mixed Experience
There were some issues that arose which required assistance from the front desk. Since the responses varied, the overall impact was a mixed one.
However, in each instance, I was provided with personal and professional courtesy and the staff attempted to resolve the issues satisfactorily.
So I would recommend this hotel as long as there is an awareness that there may be less staff on hand than is needed, the bedding is down (which may be an allergy issue for some) and there are multiple fees for things that seem excessive.
January 6, 2014
Rated 3 out of 5 by Bill50 The hotel is losing its focus
I've been staying at this hotel on and off for over 30 years, being close to organizations I work with. This latest visit is causing me to look for other hotels in the vicinity. It was recently renovated, but in that renovation, the designers placed the desk next to the A/C unit. The made the desk unusable until I blocked the A/C vent with some room furniture. Housekeeping needs attention. I returned to the room late in the afternoon and found the bed unmade and a cleaning rag left on the nightstand. The hotel is not located near many restaurants, so in the past, I had relied on the hotel restaurant. Their menu choices appears to have been reduced. Lastly, the Internet connection is slow and expensive.
I try to stay at SPG hotels to gain status in your rewards program. Frankly, the requirements are too high compared to other hotels to gain any meaningful benefit.
December 19, 2013
Rated 5 out of 5 by MarG6 Always grateful to have a home and a nice family to visit again
It is just like coming back to home and find the nice people who works in Sheraton Reston, always welcoming us with a sincere smile, it is like visiting my family!
Thanks every body at Sheraton Reston.
December 16, 2013
Rated 1 out of 5 by JAY28 Rude and unwelcoming
My interaction with the rooms manager was horrible. I had to call 4 times and wait on hold the last time for over five minutes to get a rude and inhospitable response. I WILL NEVER STAY AT THIS OR ANY OTHER SHERATON AGAIN!
December 13, 2013
Rated 5 out of 5 by PamyCST Smiles everywhere
I was most impressed that the staff in every part of the hotel always had a smile, always greeted me warmly. The staff's actions made me feel as if MY needs (not theirs) were their focus. A hotel room is a hotel room - what makes the difference is the atmosphere that is created by the staff!
Congratulations and Thank You!
December 9, 2013
Rated 5 out of 5 by Deb1949 Pet Friendly
I always travel with my dog who is working on his therapy dog certification. Staff was great in making sure he had his comforts too! Great dog bed and food bowls! My bed was so comfy!
December 9, 2013
Rated 3 out of 5 by StanBob Filthy Shower in Room 678
How many months will it take to finish the sixth floor club room? It has been closed for renovation all this year.
December 4, 2013
Rated 4 out of 5 by rodrider Comfortable Stay
My room was very comfortable and the hotel was clean. Breakfast was delicious and offered a great variety.
November 27, 2013
Rated 3 out of 5 by Puck Slipping
I've stayed at this hotel numerous times in the past few years and this past visit was a disappointment. First, the in-room coffee maker did not work (only made partial cups) and had to be replaced. The staff did replace it when when I brought it to their attention. I spend a fair amount of time working in my room and a working coffee maker is important for me. I also selected the "green" option to decline daily housekeeping. However, the cleaning staff did not replenish coffee supplies or water. The staff should still replenish rooms with such supplies even when guests decline cleaning and new linens. Finally, on the third morning of my staff, the hotel had a total water outage, causing me to leave the hotel to shower and shave at my office. It was not a good morning. This was not a good stay.
November 23, 2013
Rated 1 out of 5 by wittnov Sheraton - Water Outage
I was extremely disappointed with my recent stay at the Sheraton as the water went out , not once, but twice on Tuesday November 19th and Thursday the 21st, at critical junctures when I need to be ready/prepared to leave for meetings. I was also very disappointed with how the staff handled the situation when I called and ask the status/situation. I have contacted the Sheraton to discuss my bill and hope they will take action to make this right.
November 22, 2013
Rated 4 out of 5 by RASCE Reston business traveler
The hotel staff were very professional and helpful. The local shuttle service was useful and Maria at check-in was very welcoming.
November 17, 2013
Rated 4 out of 5 by Monica31 New Key Entry System was faulty
I recently stayed at the Sheraton in Reston VA for two nights. During these two nights I had 4 sets of keys to my room. It took several reprogramming attempts to get my keys to work. The only key that seemed to open my door was a master key from the technician. This of course was a concern from a safety perspective.
November 15, 2013
Rated 4 out of 5 by Davyeng48 Always Nice
This is probably the fifth or sixth time I have stayed at the Reston Sheraton. The staff is always ready to help, the restaurant is good, the beds comfortable, and the room clean.
October 30, 2013
Rated 4 out of 5 by Melanie13 10/25/2013
Mostly everything was great with my room. I did have a probelm with the bathroom. The bathtub did not drain. I was constantly standing in water throughout my entire shower.
October 28, 2013
Rated 4 out of 5 by LSA12 Breakfast
We were told that breakfast was included with the room. When we asked the front desk we were told that it was not included. We were with a Bat Mitzvah group. The host told us that it was part of the deal. When I asked the front desk again I was told it was not included. Not knowing the area we went to 7 eleven for a very unhealthy and limited choice for breakfast. Then we later found in the evening that the breakfast was included. that was not right and very disappointing
October 14, 2013
Rated 5 out of 5 by John4321 Excellent service and staff
Would like to particularly commend Jesse at the front desk. Saturday night I asked Jesse whether the hotel would have the Sunday Wash. Post in the morning. Next morning there was the paper outside my door. Great surprise and service!
October 1, 2013
Rated 3 out of 5 by NovaS Could be better...
I've stayed here maybe 5 or 6 times, only staying at the another property across the courtyard when this property is booked. Based on my most recent travel to this property I'm most likely not going to book with this hotel again. On the plus side they've made major strides in improving the rooms, replacing the AC, updating it to the normal Sheraton standards at other properties., on the negative side, the Hotel restaurant Syrah is middling at best and wifi is unreliable. First the pluses. The AC actually blows cold air at a good clip. This is a problem I've had at other Sheratons. I chalk this up to the new AC units they've spend the last year installing in all the guest rooms. The hotel is located in a very accessible area of Reston, close to the Town Center and only a few miles from Dulles. Water pressure is good in the showers and can actually get quite hot, which is a plus! Now the negatives. I ate in the hotel restaurant for lunch on Wednesday, and I was very disappointed in the meal. The chicken noodle soup uses leftover spaghetti noodles, is full of salt, and has no flavor. The turkey club I had one quarter contained a postage stamp-sized piece of bacon and turkey and 2 chunks of tomato. Not the meal I was looking for. After the initial "is everything alright?" inquiry, the staff and manager is no-where to be found. Negative number 2, the wifi. It's nice to have wifi in a hotel, even better when as a gold guest I can get it for free. What's not nice about it is the constant disconnects every 5-10 minutes or so that require me to refresh my connection. Doing web conferences from my room, it's very difficult to present when your screen freezes up because the wifi has dropped out. Third is a lack of both AMC and HBO on the television. I'm a huge fan of shows on both networks not being able to see either show in my own hotel room is irritating to say the least. Those stations I did have I had to jiggle the coax in the back of the tv to be able to actually see the picture, not sure if the cable is bad or a bad connection. The final thing is no guest laundry facility on site. I'm traveling for 2 weeks, and would have liked to have this amenity available. Looks like I'll have to hit up friends or a laundromat to get this done now. In short, I'd probably be staying at another property.
September 25, 2013
Rated 4 out of 5 by PaleoGuy Mixed feelings...
Sheraton Reston - room was very nice, clean, bed very comfortable, I like the different kinds of pillows to choose from. Strong, free internet connection is always a must, and delivered here.
I had to wait almost an hour for the shuttle, however, even though the staff promised several times it would be there in "just a few minutes". There were 7-8 people waiting, middle of the day. Otherwise, the shuttle service was very good.
I was at a conference there for a group of 150. I needed to show some computer software, intending to use a monitor brought by the host of the conference. The monitor failed, and I tried to find one to rent. The desk clerk was certain that the hotel had nothing of the sort, but the conference host knew that they did. However upon finding the AV guy, they wanted to charge $250 for a monitor for just a few hours. Of course, one can go to any retailer down the street and buy a big screen monitor for that. I felt like instead of trying to help out the customer, the hotel was gouging me. Really, why the ridiculous cost of rental???
September 20, 2013
Rated 3 out of 5 by mrshjd Not good for an extended stay
This hotel regularly hosts week long training sessions, so you'd think that they would cater to those staying for extended periods of time. There are no refrigerators in the rooms. That would have been a huge convenience to me, especially since I was sick during my stay. I didn't want to have to take the shuttle into town every day to get food. The restaurant on site's menu is not the best and did not appeal to me.
September 15, 2013
Rated 4 out of 5 by CA28 Excellent business hotel
I really enjoyed the complementary shuttle service from and to the Dulles airport.
When I enter to the hotel for check-in, only one person was serving at the check-in desk even though 8-9 people were in line. Later one more person served for check-in. I got the similar experience at the time of check-out.
The room was clean and quiet. The bed was very comfortable, and the WIFI worked great.
I asked the wake-up call at 6:30 pm. The staff told me that it was all set-up. However, in the next morning, I did not received a wake-up call. Luckily, I woke up before the wake-up time I requested. But, the hotel never provided me a wake-up call, which was not good.
September 14, 2013
Rated 3 out of 5 by EMThree Needs improvement
I had numerous problems with the wireless internet access on multiple days. The front desk was not adequately several times causing me and other guests to wait in long lines. One day I waited 30 minutes just to get a another key coded.
September 14, 2013
Rated 5 out of 5 by Goody66 A Wonderful Place to Stay
We had the most wonderful stay in the Sheraton Reston! I would highly recommend this hotel. We were treated with such great service and all employees were most friendly and helpful. I especially want to give a high recommendation for your employee, Monica. After talking with her I felt she was like family. She treated us so wonderful and made us feel very special. Anything we needed she accomodated us. She does an excellent job at making guests feel very welcomed. Thank you Monica for all that you did to make our stay most pleasing. A recent guest
September 9, 2013
Rated 4 out of 5 by spookynj like this hotel
This hotel has good places to eat, the room was nice the staff was above and beyond.
September 9, 2013
Rated 2 out of 5 by Khozama6 Its really needs good management and cleaning staff
My observation are as follows:
1- house keeping did not clean my room very well and never changed linen and comfort during my stay although i talked to them several times.
2 i found unclean towels.
3 i found on first day socks probably from a previous guest.
4 my children bed never cleaned nor properly made. Everyday we do it ourselves.
5 every morning we woke up early because of loud chatting and laughing between house made. We told them to be quite but they do not listen
6 the hotel changed door locks while we are sleeping
7. Fire drill during last day
8 carpet is old and dirty
September 7, 2013
Rated 4 out of 5 by SuperPT Nice and clean
Nice hotel, great staff. Clean and friendly. Very comfortable
September 1, 2013