Rated 5 out of 5 by FirstTwin Outstanding Hotel
As always, the Sheraton Reston is a fantastic place to stay. The remodeling is beautiful, the beds are dreamy. Your entire staff is so pleasant and will assist you whenever they can. Two stellar employees are Yodying and Butch!!!! They ALWAYS go out of their way to assist me. They are 4 star plus!!!
August 7, 2014
Rated 3 out of 5 by Kathy Hotel needs work
The heating/airconditioning system was being replaced and we spent a lot of time in 64 degrees! One of the beds in our room had little support. Room service plates that were in the hallway when we checked in we still there when we checked out. We have stayed there 3 years in a row and we see a change this year, not for the better.
February 18, 2013
Rated 5 out of 5 by Carinsa26 Very comfortable
Upon check in I was tired and looked a mess. However, Danielle, treated me as if I was wearing diamonds. She multi tasked very well and all the while took care of my check in professionally and polite. Everyone on the staff is very nice. Housekeeping does an excellent job and the bed was so comfortable I didn't want to get up.
January 18, 2013
Rated 5 out of 5 by SPGGOLD74 Nicest Staff!
I have Gold status and was upgraded to the Club floor, but my keycard would not open the 24 hr lounge...
Everything else was fantastic, most of all the friendly staff - from top to bottom, the nicest staff I have dealt with (and this is my 3rd Starwood hotel in a week)
August 26, 2014
Rated 2 out of 5 by brobert Sheraton Review
Staff did not offer to help with baggage and we were told we had to wait for a cart. After waiting (both at check-in and check-out) I had to request them to look in the lobby closet for a cart for out baggage, only to find several carts in there all alone. Also, the room temp was okay but we were unable to get it cool enough.
July 25, 2012
Rated 3 out of 5 by slowbird13 Rooms Need Updating
The overall hotel was nice enough, but the room/wing I stayed in was in dire need of an upgrade/ The carpets in the hallway were old and stained, the tiles in the bathroom were cracked and needed regrouting, and the overall decor was dated. In addition, the room smelled funky, like the air conditioner had been on too long
September 18, 2012
Rated 1 out of 5 by fta123 bad news
this hotel is not up to SPG standards nor is the staff. We arrived at 2 AM and were sent to the wrong part of the hotel to find pour room. Once we eventually returned to reception and got new directions we found the room to be small, dank, old, and very worn. There was also noises from in and outside the hotel all night.
November 10, 2012
Rated 3 out of 5 by SteveG0180 Disappointed
I chose this hotel due to it's vicinity to my business meeting location. I arrived at 2:30, prior to the check in time of 3:00, however I was kept waiting past 3 in order to check in with my family. Several other irregularities affected my stay:
-I was told that because I was kept waiting, I would be given club access. This is odd, since AmEx advertised this as an included amentity when booking.
-Apparently there were no King rooms available as booked when I checked in (which was as soon as possible that day) and I was given a double room, which became an inconvenience to my family and me, as we required a crib for our baby. No remedy was suggested.
-I had to request the crib 4 times before it was finally provided. The crib which arrived was in poor shape and had visible rust. I've traveled on business for a few years now. An earlier stay turned me off from Starwood, but due to it's convenience to this trip, I decided to give it another try. I even signed up for SPG. However, I was quite disappointed.
August 4, 2014
Rated 3 out of 5 by Marilyn73 Need Complimentary Coffee/Tea
The hotel was fine but was missing some of the "small" amenities that wouldn't cost that much and are offerred by many other hotels - complimentary coffee and tea in the hotel lobby. One chain even gives fresh baked cookies at the lobby desk Mon-Fri afternoons which is always nice after coming in from the workday.
April 14, 2014
Rated 4 out of 5 by Monica31 New Key Entry System was faulty
I recently stayed at the Sheraton in Reston VA for two nights. During these two nights I had 4 sets of keys to my room. It took several reprogramming attempts to get my keys to work. The only key that seemed to open my door was a master key from the technician. This of course was a concern from a safety perspective.
November 15, 2013
Rated 3 out of 5 by JP3000 Descent but I expected a better experience
The staff was very nice and helpful. The rooms were clean. The hotel lounge closed way too early in the evening. The hallways to the room had an awful smell. The landscape outside was very dated and concrete from the rear parking lot was in need of repair. Overall, the hotel was average and could be way better.
February 25, 2013
Rated 4 out of 5 by Debbue Family business trip
Overall it was a good stay. We did have a
couple of issues with the shower. The knob would get jammed and make hot/cold water difficult and the tub and bathroom sink didn't drain well.
The beds were very comfortable which provided much needed rest.
We selected the this hotel because it was close to family.
April 26, 2014
Rated 4 out of 5 by PTgirl great fitness center
I stayed at this location due to a conference being held on the main floor. Its proximity to the airport is less than 15 minutes and their shuttles are prompt. Meeting rooms were a little on the cool side but that is to be expected. The fitness center if you like to work out is great for a hotel gym.
October 27, 2012
Rated 3 out of 5 by anonymousUser Bad keys, coffee pot not clean, dirty tub
Want to start off saying I love the SPG brands. In the past, my stays have been top notch.
However, and this experience won't stop me from staying with SPG, just thought you should know.
Sheraton Reston Hotel was an interesting experience. After check-in, my room was clearly on the other side of the hotel. Maybe a 5 minute walk Not a bad thing. However, after the long walk neither of my electronic keys worked. Walked back. Desk staff apologized, but didn't go above and beyond as I would've expected. Maybe a free dinner or perk on them.
On to my room. It was Ok. Dated, but Ok. Looked forward to enjoying a cup of Starbucks in the morning. Didn't realize until it was too late, as I was in a rush, the coffee machine had a old pod and water in it. Was a disappointing sight to say the least.
Hopped into the shower, realizing also too late, it wasn't as clean as I came to expect from SPG, but had to motor on, was late.
Again, would say I'm loyal customer, but just thought you should know.
June 5, 2013
Rated 5 out of 5 by JoyceK418 Awesome
I stayed here for 3 nights while I was attending a conference. From the front desk to the shuttle drivers to housekeeping to the bartender, everyone was so incredibly nice and accommodating! The facilities were clean and well-kept, and the beds, of course, were amazingly comfy!
July 10, 2014
Rated 4 out of 5 by Vscbrown Satisfied with our stay
It was nice having 2 bottles of water that was complimentary available in our room. Other hotels have the bottles of water with a price tag attached to each. The only thing missing was a refrigerator and microwave. We could have really used that during our stay.
August 2, 2014
Rated 5 out of 5 by alaPAMa Great Value
Nice, clean hotel for the price. Everyone seems to genuinely appreciate our business. The hosts/hostesses in Syrah and Cosmopolitan are always so awesome! This was our fourth stay in this location over a 12 month period. The Syrah staff recognize us. Very welcoming atmosphere.
July 7, 2014
Rated 1 out of 5 by Writer Unacceptable!
To pull the sheets down & find a blood stained pillow is not acceptable. We have stayed with you before & we will most likely stay with you again. We will check our room thoroughly when we do come back. I brought the pillow to the front desk only to have the clerk tell us that it was terrible.
April 29, 2013
Rated 4 out of 5 by DV200 Good but
Overall very good to excellent. Two minor complaints tho. Charging for internet access in the rooms when there is a cable but no sign that it is fee-based. Why make us go down to the lobby for free access? Also the toast used for french toast is wimpy like Wonder Bread instead of Texas toast.
December 11, 2012
Rated 5 out of 5 by ahmedjamale This hotel has excellend features.
I was very impressed by the service and accomodations at this hote. .The staff at
the front dest especially Jesse and Carolina
were exceptionally helpful and professional
I give them the highest recommendation for
service and professionalism
August 11, 2014
Rated 3 out of 5 by Boomer Last Night at Hotel
Despite telling the front desk I was staying another night due to my flight being cancelled because of the weather in Toronto, I was not offered the rate that people we talked to the next day received. They got a room with Wi-Fi and breakfast for $75. I paid $125 and breakfast was$18.
February 10, 2013
Rated 2 out of 5 by JoR1 Disappointing
How disappointing to find that after I made the reservation and was offered the higher option of the concierge level, which I took, to arrive at the hotel to find it was under construction. When I looked back at some reviews, I found that it has been this way for many months.
January 7, 2014
Rated 4 out of 5 Good, but very loud a/c unit
I always stay here when I am in Reston for business.
I lost my status last year, which is unfortunate and hope to get it back this year.
My only complain is the a/c unit was so loud I could not hear the t/v when it was on. Its not central air, but a unit next to the window.
July 22, 2013
Rated 5 out of 5 by Deborah87 Staff
Your staff members were very pleasant, informative and readily assisted with any questions or concerns. That extends to all staff members I encountered From front desk check in, employees cleaning rooms and staff I came across just walking down on the hotel.
June 30, 2014
Rated 5 out of 5 by tired46 Super late night front desk staff
Being sent there by United due to UA's too late arrival was not a choice, but I must say everyone there from the check in staff to the great shuttle driver the next morning, was excellent. Didn't want to be there, but you made a bad experience much more bearable.
May 15, 2014
Rated 5 out of 5 by Lilylight Restin' at the Reston Sheraton
My husband and I had a wonderful weekend at the Sheraton. The conference facilities were perfect, our room spacious and comfortable and the staff friendly and very helpful. Without reservations - pun intended - I would highly recommend the Reston Sheraton.
June 16, 2014
Rated 5 out of 5 by BaiLama Awesomeness
I stayed at this resort with my two boys for a soccer tournament. The check in was smooth and the staff were splendid. The rooms are great and the Internet was free and fast. I am a SPG Member and of course I stayed at the member section at an affordable price.
May 26, 2014
Rated 4 out of 5 by 10yrspgmember Needs SPG Recognition
Not even a complimentary cup of coffee at this Sheraton. No newspaper. Club was being remodeled, so it was closed. Nothing special as a SPG member. But housekeeping is doing their job! Great clean room with nice beds. How about a cup of coffee for goodness sake!
March 17, 2014
Rated 5 out of 5 by witchywoman Excellent staff
We found the hotel staff to be quite attentive. The hotel to be very comfortable throughout. And may I add, excellent coffee.
September 15, 2014
Rated 5 out of 5 by Mark54 This hotel went the extra mile.
I could not be more complimentary in the service, comfort and responsiveness for this hotel. I am a starwood member and the access to the reception room with snacks and complimentary food was excellent. Overall i would definitely recommend this hotel to anyon.
September 27, 2012