匹兹堡车站广场喜来登酒店

  • 美国
  • 宾夕法尼亚州,
  • 匹兹堡
  • 西车站广场大道 300 号
  • 邮政编码 15219
  • 地图

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Age Requirement Policy

Guests must be 21 years or older with valid identification to reserve and check into a room.

Rated 3.2 out of 5 by 274 reviewers.
Rated 3 out of 5 by It was OK There was construction in the Lobby, but the hotel did a good job of working around it. I found the overall hotel condition to be somewhat messy. We were on the 5th floor. There was packing material near the elevators during our entire stay. The entrance from the side parking lot was dreary. The room was generally clean and well appointed. I found it odd that the bathroom had no hooks or towel bars. In addition, the bathroom lacked an exhaust fan, so it was always fogged after a shower. June 30, 2014
Rated 4 out of 5 by baseball game I love staying here when we go to Pittsburgh for a baseball game because you can ride the Gateway Clipper boat to the game and back to the hotel for $10 - so much fun! August 11, 2014
Rated 3 out of 5 by Lack of attention to details This hotel is old and showing its age, and no one seems to care. One of the 4 elevators was out of order, and there was no indication it was being fixed. Hand dryer in the men's room - out of order. Even a light in the restaurant - out. A cracked and peeling lampshade in my room, which was quite small. The hallways are dark and dingy. No rooms available until 3:00, and even then the room I had reserved wasn't ready. This hotel certainly isn't a dump, but it needs a major makeover and a staff that pays attention to details. May 27, 2014
Rated 3 out of 5 by Good amenities, needs renovation The rooms and corridors need new carpet, wall resurfacing, new paint, and a thorough cleaning. Cobwebs hung from the ceiling near the elevators. My room's carpet was stained and dusty along the baseboards. The lack of a refrigerator, and the very small ice bucket, conspired against keeping any food cold. The heater/cooler was noisy, kicking on and off all night. The hotel was so warm I had to have the cooler on in February. Guests were noisy after 11 pm. This hotel is used by the military for personnel and families prior to relocation for duty. February 23, 2014
Rated 2 out of 5 by Waiters We ate there 1 time , it was terrible , no silver where , we ask the waiters came back 5 minutes later, no kectchup for my fries, my husbad has to ask the people from the next table for they kectchup , the second time I walk away , me and my husband wait for 15 m and no one came to even take our drink order , I live in Vegas and we have great service here in any resturante , you guys really need to work on that July 21, 2014
Rated 2 out of 5 by Below SPG Standards I recently stayed at this hotel and upon entering the room received a smokey smell. This cleared up somewhat after the AC ran for a while, but it was still mildly present. We had unpacked for the most part when I also discovered the bathtub still contained dirt from the last guests' stay. I brought this up to the front desk and they were fairly responsive. Since we we had unpacked, it seemed a hastle to move all our stuff to another room so we did not. We were instead told a make good adjustment would be made to our starwood points. I hope to receive this in the near future... We also made use of the pool faciilities which were fine, but with small kids had to be careful. I am told the pool will undergo renovations and I hope this also means fixing some sharp concrete edges around the pool that one could easily get cut on. Overall below average for a starwood propert though the lobby area is wonderful including the bar there. The staff there was friendly and responsive even though we had energetic children in tow. August 5, 2014
Rated 2 out of 5 by Hotel was under construction I had a major meeting here with 50 people and they failed to tell us they were REALLY under construction. The rooms, the conference rooms, the lobby. Communicaton was not good. In addition, it took me 30 minutes at 12:30 at night to check in AND, the printers were broken, There was no coffee service at coffee break. July 31, 2014
Rated 3 out of 5 by Hotel under construction This hotel has history, and was under construction, and understaffed. I am sure once it in finished you will be fine. My room lacked a frig, had a shell, I could not check in until after 4:00 because they were so busy and I had to hold my luggage for 3 hours in lobby (arrived at 1). Ran out off toilet paper, only had one roll from day one, we opted for the "green clean" so the maid never came in. In those cases, you should at least start out with 2 rolls. Just a thought. Thanks though. June 22, 2014
Rated 4 out of 5 by front desk I believe the front desk gives the first impression of the hotel. If the front desk people are sharing jackets, they shouldn't. The man's jacket was much to big and the woman's jack too small. Didn't leave a nice impression. They were both friendly and responsive, however. August 3, 2014
Rated 5 out of 5 by GrandmaK Stella, at reception desk, went above and beyond to assist us with our registration. It was very much appreciated. August 10, 2014
Rated 4 out of 5 by Excellent location We attended a wedding reception in one of the hotel's banquet facilities. The food was wonderful and the sleeping rooms, very comfortable. Our only negative - front desk staff and cleaning crews need more training..... August 5, 2014
Rated 1 out of 5 by Under deliver Arrived at midnight. Told front desk I needed a 7:30AM wake-up call, would prefer a king bed and access to the club lounge. Upon entering room, room had double beds but given the time of night I didn't bother going downstaris again to complain. Was woken up at 8:45AM by my work colleague who had been downstairs waiting since 8:30 to pick me up to attend meeting. Scrambed to wake up, take quick shower, etc and we were late for meeting. AS well, stopped by loung on the 15th floor where I stayed and card did not work. What a disaster! March 11, 2014
Rated 2 out of 5 by This hotel is in unacceptable condition While I recognize that renovations are in progress and ongoing, Starwood should really remove the brand from this place until they are complete. The noise from freight trains passing a few feet from the window throughout the night, combined with noise from connecting rooms and from the hallway is more than anything I've encountered at a full-price, full-service hotel anywhere. The construction noise starts before 7AM on other floors, and travels through the ceilings/floors. The un-renovated floors and rooms are dimly lit and shabby. The club lounge staff members are very nice, but hampered by equipment maintenance issues. I recommend avoiding this property until the renovation is complete, or at minimum until a renovated room can be guaranteed on the reservation. May 1, 2014
Rated 1 out of 5 by Disappointed Room was standard, prices too high for value. Fast Track restaurant terrible. Eating area uncomfortably cold. Fodd in buffet on Friday night and Saturday morning was not up to Sheraton quality. Soup from buffet was only warm, Clam Chowder ordered off the menu was cold and should have been named potato soup. Meat not properly prepared. Chicken fingers were only warm and the pasta was cool and pasty. Saturday buffet, eggs were cold and mush, french toast cold. The only thing going for it was the coffee was hot and the toast was nice! February 17, 2014
Rated 4 out of 5 by Good Hotel But Music Too Loud Very comfortable rooms and nice public areas but the music through the PA system in the public areas was way too loud. I called the manager and it seemed he turned it down for a while but the next morning in was blaring through the speakers at 6:30 AM. Very annoying. August 1, 2014
Rated 4 out of 5 by Overall good. This hotel is being upgraded, and the results are showing in a positive way. The staff is excellent, and the Club Lounge is exceptional. It's location near a walking trail and the T station are helpful. The Station Square complex leaves a little to be desired. There are many vacant store fronts. So, entertainment generally does require a T trip. The negative for this hotel is the parking. The garage is really, really expensive; and there aren't any other options available. June 14, 2014
Rated 5 out of 5 by Travel Baseball Tourney Booked last minute. Did not want to drive the 1.5 hours home. Sheraton 15 minutes from where we were playing. Starwood Elite Member. Used Points. Check-in staff were awesome! Gave us Club access, which was really convenient. Used for a snack and for breakfast. Outstanding! The hotel appeared recently updated. Very nice! Parking was not as bad as expected, so another bonus! $12.00 over night. Nothing but good to say! That is why we use Sheraton! June 30, 2014
Rated 5 out of 5 by Great Experience I stayed for 2 nights for a conference. The room was very clean, bed was comfortable, location great. Although all the surrounding restaurants were chains, you were walking distance to many local options. Walking distance to downtown cultural district and inclines. July 29, 2014
Rated 1 out of 5 by Not a Satisfied Customer I really hope this does not get erassed becuase it is hard for me to believe no one else has had a problem with this hotel. Here's my story - Upon our arrival my husband was very tired so he layed down on one of the beds in the room. I decided to do my nails before we went out sight seeing that night. Once I finished my nails my husband had spotted something under the chair in the room and asked me what it was. I got up to look and tried reaching for it but luckily my nails where wet so he said "just grab it with your feet." So as I did and it came from under the chair I saw that it was a Condom. I was so disgusted and immediately called to the front desk. My husband asked me to not make a lot of fuss to just tell them of our dissatisfaction from the finding and they would do the right thing. Well if giving us some snacks and 1 free breakfast was doing the right thing then sure we got it. But for us, I expected the hotel to do a full re-cleaning of the room or to offer us another room because this was disgusting. they did not do this, and so my husband again said this is a nice hotel and I am sure they are working on finding some way to really make it up to us. But no, we checked out, there was no other apology or comping us for any inconvenience or anything. We on the other hand had to go buy some lysol because I didn't feel the room was clean enough after that. I have continuously cleaned my clothes and bags upon arrival home, and I am still tired because of the lack of sleep because I was terrified I was going to find a bed bug or something crawling on me in the morning. I am one of those people who usually fight for what I deserve in cases like this but because my husband relied on his knowledge of the hotel chain, stating they would definitely find away to make it up to us, I felt like the hotel took advantage of us. I am always told that it does no good to fuss at people when something like this happens, but I see that being quiet and respectful has gotten us no justice either. If I had yelled and screamed I would of gotten better service, but because I was polite and nice I was treated with less respect. I feel as if I need to notify all my family and friends that if they choose to stay at this location or any Sheraton Hotel, and something like this were to happen you have to act a fool in order to get what you deserve. They could have really at least re-cleaned the room right away, but instead we were the least of their concerns. Sincerely, Dissatisfied Customer August 19, 2014
Rated 4 out of 5 by Excellent location and convenient Perfect for visiting the city. easy access to a difficult city to manuever around. August 7, 2014
Rated 5 out of 5 by Awesome Hotel The hotel was great, close to many Pittsburgh attractions and the hotel shuttle made it easy to get to a lot of them. The river view rooms are well worth the extra money. The only thing negative I have to say is that the hotel parking was a little pricey. July 29, 2014
Rated 4 out of 5 by Great location We enjoyed our stay as it was very well located. Room smelled like someone had smoked in it but we dealt with it. We dId not think the bed was comfortable. The air condititioner ran often (shutting on and off frequently) but did not effectively cool room. As a result we did not sleep well. July 26, 2014
Rated 5 out of 5 by Clean and Quiet We found this hotel to be very clean and everything very organized. We had a wedding on the clipper and the two places worked hand and hand with reservations and making our wedding extremely easy, Staff was always willing to help and Toni the van driver was more than helpful with picking us up at the salon, thanks Toni! July 21, 2014
Rated 4 out of 5 by experience OK time great room and middle of the road restaurant and facilities August 4, 2014
Rated 3 out of 5 by service worsening compared to previous visits Front desk changed room assignment at check-in to accommodate roll-away bed, but never had bed sent to our room the first night, so we had to request it again the second night. Ran out of the only roll of toilet paper on second day, no extra rolls were in the bathroom, called guest services for more, hours later had to call again to receive toilet paper. July 14, 2014
Rated 5 out of 5 by This hotel has great views of the city All the staff was extremely professional. The rooms very clean August 4, 2014
Rated 2 out of 5 by Conference stay The staff was unresponsive and inefficient. I had to repeatedly a ask for things, and the concierge gave awful food suggestions. The hotel also seemed unable to effectively find a taxi for four when we left. The catered food for the conference was terrible as well. The hotel also charges for internet access. If you want to connect more than one device to wireless, like your computer and your iPad, you have to pay $10 a day. I think that's just ridiculous. The only highlight was the breakfast buffet. April 13, 2014
Rated 5 out of 5 by Nice hotel The hotel overall was beautiful. My room was nice on the river view side, but light shined in around the door. Air temperature did not stay regulated, got really muggy. July 29, 2014
Rated 5 out of 5 by Beautiful Hotel This is a great hotel within walking distance of the Clipper fleet, to take the shuttle boat to the stadium for a Steeler or Pirate game, a lot to do in Station Square , great restaurants in Station Square and near the Casino and Mt Washington where there are other very nice restaurants over looking the city. The hotel shuttle will take you to Amtrak or to the Incline which is a must if you want to see a fantasic view of the city . June 20, 2014
Rated 4 out of 5 by do not publish Nice stay. We had prepaid the room but found when I got home that we had been charged twice for the room on checkout. I called the same day and spoke with Amanda (Income Auditor) from the billing Dept who resolved the issue the next day as she promised and also followed up with me via e-mail. Many kudos to her! July 17, 2014
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