Rated 3.9 out of 5 by 471
reviewers.
Rated 5 out of 5 by MeganM Sheraton Walle Centre - 4/4 to 4/8
My father, brother, and I stayed at the Sheraton Walle Centre for four nights. We used suite night upgrades and were awarded with a two bedroom suite, which had a wonderful space and layout. The lounge was also very nice, with a beautiful view and friendly service. Friendly service was a hallmark of the hotel, as the concierge, valet / doorman, and reception were all very polite and helpful.
The hotel is in a very convenient location; we had a car but the concierge was always prepared with public transit options. Stanley Park and Granville Island were both very short drives from the Sheraton. Other sites such as the West End, Olympic torch, Gastown, Robson Street, Yaletown, and Chinatown were also within a reasonable walking distance. Lots of restaurants in the area. Movie theatre within two blocks for rainy days.
April 9, 2014
Rated 5 out of 5 by freesarah Best Hotel Experience Ever
I stayed here last week for a conference. I have to say I dont think I have ever experienced better service from a hotel. Every single staff person was beyond professional and helpful. I am extremely impressed with the consistency and friendly nature of the service. The room was beautiful A fabulous experience.
April 29, 2013
Rated 5 out of 5 by Ridgeroad Great value near St. Paul's Hospital
We needed a place to say close to Vancouver's St. Paul's Hospital. The Wall Centre is right across the street and we did not expect the priority treatment. But we cheerfully were given a 'compassionate' rate which really helped with the travel costs. The service was great and the Vegetarian Panini is fantastic.
November 30, 2012
Rated 4 out of 5 by CWSPN Enjoyed my stay
Every August since 2009 I attend the Supernatural TV show convention at the Sheraton & always enjoy staying at this beautiful hotel. My only issue is that there aren't many choices for meals on site and that my air conditioning wasn't cool enuf to sleep well. The rest was great. See you next August!
September 17, 2012
Rated 5 out of 5 by Fireflies Vancouver Wall
Great location for exploring. We walked around everywhere! (Tour busses available to extend your range) Hotel room was clean and we loved the big windows. Someone seemed to always be available at the front desk in case we needed them. :-)
August 16, 2013
Rated 4 out of 5 by colbycat Great location
Great location in the heart of downtown Vancouver - staff was friendly and very responsive
May 23, 2014
Rated 1 out of 5 by DBMM Unsatisfactory
At check in no recognition that I am Gold Member. Room was the smallest room I have ever stayed in. Phoned for room change but told no rooms available. This is my first and last stay at this hotel..SPG program not working for me.
May 10, 2013
Rated 5 out of 5 by Rick54 Wonderul rest!
We recently toured Europe and finished our trip with a stay in Vancouver. We were very pleased with the hotel but the bed was by the far the most comfortable bed we experienced on our trip. It helped make our stay very enjoyable!
May 6, 2012
Rated 5 out of 5 by SpgFan Staff did their best
We really appreciate all the staff. They are helpful and professional, and go the extra mile for us. Our only two disappointments is that there was no Club Lounge, they just said it was unavailable, and the indoor pool took a good ten minute walk to get to.
May 20, 2014
Rated 5 out of 5 by Hefcat01 Beautiful!
Excellent room, very comfortable and quiet. I particularly enjoyed the "master switch" for the lighting, a terrific idea to help to reduce waste. This hotel location is perfect, and the grounds are beautiful.
September 15, 2013
Rated 3 out of 5 by Marty2023 Great views!
Overall a terrific hotel. Very close to great restaurants on Davie Street. However as we were packing up to leave, we discovered two beer cans under the bed...A bit of a downer to an otherwise great weekend
April 10, 2013
Rated 3 out of 5 by CaliTraveler Overall fine but fixable inconveniences to note
After reading some other reviews, I totally agree with the comments on the staff needing better service training, both in general and for SPG elite guests.
SPG-wise, I was told that all the Platinum perks that they usually give you would have to be requested one by one, such as an available upgrade, or late check-out, or free internet. And even after late check-out was requested the day before, my key card was de-activated at the regular check-out time of noon so I had to go back downstairs for a new key in order to retrieve my luggage and check-out. For people in a rush to catch a bus or train or plane, this would be a huge stress.
A general suggestion for service would involve housekeeping and having it be a standard part of the cleaning (especially in between guests) to check that the clock alarm is reset to off. While staying over a weekend and trying to sleep in, the alarm went off at 7am both Saturday and Sunday!! As someone who can usually fall back asleep, it wasn't a huge problem but highly annoying none the less, especially when the expectation is for a leisurely hotel weekend.
June 27, 2012
Rated 1 out of 5 by Shin267 Staff didn't honor my reservations
I had three reservations. Hotel staff mixed them up and ignored mu requests. I felt I didn't treat as platinum member and had worst experience ever among Starwood hotel stays.
August 20, 2012
Rated 1 out of 5 by Allison1020 Can't think of a positive
Upon arrival the front desk staff was cold and rude. We were put in a room near the elevator and it was so loud you can actually hear peoples conversations word for word in the hallway and the elevator bell dinging. I did not sleep either night. The windows were closed but we could also hear people at the front of the Hotel as our room was 6 floors up over the front entrance. The wireless did not work in our room so we called the front desk to ask for assistance and the person hung up on us then when we tried to call back we got a recording for the next half hour then gave up completely. No one picking up the phone at the front desk? Seriously? The parking lot was full and there were no spots left. The restaurant had 1 person working and it was friday night. We waited for 20 minutes for water then left. The coffee shop the next morning, same thing... 1 person working. If the hotel knows they are full why not have all staff on site?? It seemed everywhere we went the service was awful. Really too bad. We are Starwood Gold and were treated so poorly. If you use Starwood properties stay at a different one... NOT HERE!
August 16, 2012
Rated 5 out of 5 by Katja89 Very good -- some space for improvement
Missing a comfortable lounge to relax and/or work quietly for guests who are not within the category that has access to special lounge. Average rooms a little small given strange shape of room. Other than that excellent service, very quiet, comfortable beds.
May 19, 2014
Rated 3 out of 5 by fran2014 disappointed
First off when we checked in nobone offered to take our bags. Then we were assigned a roombin the south tower. No one again offered to take our bags. Then when we got to the next building still nobone took our bags. The concierge desk gave us to sidgestions for eating one for dinner and for for breakfast they wete both horrible food. The room was quite small. The tv you could not watch from the bed. The housekeeper forgot the conditioner for our room one night and when I realized I was already in the shower. I haf my husband call down to the frobt desk and they took one hour to bring up the products. Because they took so long I asked my husband to look for a maid cart he found it just outside our room. We ordered room service on the day of check out. I got the 17 french toast with fruit compote and vanilla wipped cream. I got NO wipped cream and it was cold. When I told the front desk on check out all of these things she said say sorry. But not even a discount for my breakfast. I was not looking for one but she asked how my stay was and I told her. She said sorry but no discount even on my cold breakfast was offered. I was thought maybe something. Also did I mention from the south tower it is a very long walk to the pool. Also when we went to the pool hey had no guest locks for the lockers. So we had to take our clothes pool side where they did get wet. Tey said the locks were on order. Could they just not go to the store and get one...
January 27, 2014
Rated 5 out of 5 by Chell123 Home away from Home!
From the moment I arrived to the morning I left, I enjoyed everything about my room, location, & staff! And the awesome view, wow! I'll be back! :)
June 19, 2013
Rated 4 out of 5 by bigbaldguy liked the hotel
the location was perfect for our needs. The staff was prompt, curteous and helpful and the bed was very comfortable. I travel often to Vancouver and I will stay here again.
May 20, 2014
Rated 5 out of 5 by dofe Cafe 1 served wonderful food
We ate some of our best meals in Vancouver in Cafe 1. Our compliments to the chef. Highly recommend the lunch or supper.
February 13, 2013
Rated 1 out of 5 by mazie1960 disabled room
I had very high expectations which were constantly let down. We had 2 adults in the room only 1 large towel each and 1 small towel . Second day they put more coffee out decaf only and no cups. We used the microwave and coffee maker the power went out fuse blew in a hotel.? No pen and paper to write down an address or phone number.In the North Tower it's like your second class no concierge you can not get a luggage carrier they are chained together but no bell man was insite to help,so when you have a question wait in line with check in/out with only one person on the desk it can take quit awhile.The south tower is full of personal but in the pouring rain who wants to run over there to call a cab or get an umbrella?
The lounge has no T.V in it so Stanley cup we watched at the lounge across the street to unwind and watch the game. Room was clean with a comfortable bed the food is wonderful in restaurant. Pool and exercise area one of the best we have seen but no signs to tell disabled persons how to get to it as there are stairs at the end of the directive signage oops.We ran into another family who also could not get to the pool We eventually found the way by mistake still no signage?l
June 26, 2013
Rated 4 out of 5 by John213xxx Front Desk
The hotel front desk staff were terrific and very hospitable. Their can - do attitude was terrific. They were friendly and knowledgeable.
May 20, 2014
Rated 1 out of 5 by yannis Sheraton Vancouver
Rooms extremely small for the price.
Self parking was imposible
September 10, 2012
Rated 5 out of 5 by John31 Great hotel
Great hotel in great location. Friendly, courteous staff.
June 10, 2013
Rated 4 out of 5 by JetsetterMom Vancouver Marathon Trip
The Sheraton is a very nice hotel. It is modern and sophisticated. it offered good ambiance and great staff! everyone was awesome!, specially concierge, they were very informative, offered printed schedules for bus, ferry and train. Hotel offered many amenities, I loved the complimentary WiFi and Starbucks coffee in my room, and had a great view of the courtyard, which was illuminated beautifully at night. It was great for our group team for the BMO Vancouver Marathon. the hotel is within walking distance from the finish line, Canada Place and downtown. I enjoyed the spa treatments after the race, and they offer a 24/7 cafe on the North Tower, which is always nice for early meals. Friday night I enjoyed their live music performing Latin Music and Jazz. over a complimentary glass of red wine. The sound was a little loud for the space, it would had been perfect it was 2 notches lower. I would had like to see a larger gym, specially having a large convention center on premises. The spa changing room shared the entrance with the Gym, the set up didn't flow. Having just run the half marathon, I was OK with not working out afterwards. The Spa was perfect! I loved my experience and trip to Vancouver. I will definitely recommend the Sheraton.
May 10, 2012
Rated 5 out of 5 by SB42 Great hotel in a great city
Great hotel in a great city
May 9, 2012
Rated 5 out of 5 by Patrick16 Comfortable
Quite simply put; my experience was that of clean, comfortable, and hospitable accommodations...thank you
May 19, 2014
Rated 2 out of 5 by george disappointment
arrived almost 630pm last 22may13 with my wife, mother in law and my 6month old daughter. park in front of the hotel to unload, we got ignored, did not get any help to unload our bags, i was just noticed when i ask to valet my car. as we enter the hotel, the bell boys were just hanging around the concierge desk.
as a premier gold member, we got ignored with our benefits. i reserve a junior suite and asked if i can still get upgraded. i was told that i already have a junior suite, i SHOULD be SATISFIED. we also asked if a club room is possible to have a club lounge access but it was also unavailable, coz we love all the perks for having it.i was asked to pay an extra $50 for the club lounge access instead. i paid the extra $50 for me and my wife yet it was a big disappointment. the lounge was open from 5-8pm. we went to the lounge @ exactly 7pm, to have some snacks, drinks and hord'oeuvres. yet all foods serve mostly empty and beside the rice that was bare being touch. selection was very poor as well, unlike the other sheraton club lounge i have stayed in.
when we got to our room, the furnitures were dusty, there were hair strands on the sink....
was thinking about extending for another night but decided to just head back home the next day.
as a gold member.... I / we expect good things or better. nonetheless, the best experience, but disappointment was the delivery.
May 24, 2013
Rated 2 out of 5 by Alarmed Completely Disappointed
I was in Vancouver for medical purposes and had a room in the south tower on the 6th floor. The room was small. Could not turn off the loud heat register/ air conditioner. Fridge was broken and you could hear the elevator "ding" every time it reached our floor since the bed is located right next to the door - I was willing to put up with this until the SMOKE ALARM WENT OFF WHILE TAKING A SHOWER (Note: bathroom door was closed and fan was on during the shower.)
After rushing to evacuate the building (I did not realize this was isolated to my room until I exited my room soaking wet from my shower - This would be quite stressful for anyone but especially someone with a medical condition) I spoke to the front desk their repsonse was "the detectors are sensetive to steam" and "you have to be careful" I did not receive a single apology from any staff, the second staff member said that shouldn't have happened and that he would look into it, right after another staff said it was normal. Still no apology! Apparently the Sheraton does not need everyday guests and did not make any attempts to rectify the situation and to keep my business. I did not stay for my second night. This was unacceptable for any hotel but especially one such as the Sheraton where people expect the best and are charged rates that should reflect the best! Also located right next ot the hospital so I am sure they get a lot of guest with health conditions who are expecting a nice RELAXING stay.
May 22, 2012
Rated 3 out of 5 by Patrick2012 After many stays at the Wall Centre ...
I have stayed at the Wall Centre some 30+ nights over the past 2-3 years. You would think that after showing this degree of loyalty I would be treated differently (better!). That's not the case. I've lost count of the number of times I have asked to stay in the north tower instead of the south but almost always they get it wrong. I used to enjoy having turkey/chicken sausage with breakfast (I don't eat pork) but this was removed from the menu. On my current stay (I'm there now) I ordered room service (dinner and breakfast). Last night the gin was missing from my gin and tonic and this morning I got milk with my coffee when I asked for cream. Similar mix-up when I stayed at the Wall Centre roughly 4- weeks back. Also, the food selection through room service is very limited (poor) and the Starbuck's in the LL is gone. Finally, I had asked to stay on a higher floor and they put me on the 7th floor. I made the same request the last time I stayed at the Wall Centre and I was put on the 6th floor. All this to say that I will likely not stay at the Wall Centre in the future. Notably, I was Platinum with SPG in 2011 and Gold in 2012. I switched hotels from the Wall Centre to that of a competitor in 2011 (that's why I am only Gold in 2012). I thought I'd give the Wall Centre another chance but the result is the same - limited reward for loyalty and a significant drop in service quality. I will be Platinum again with SPG in 2012 but not because of the Wall Centre.
July 19, 2012
Rated 4 out of 5 by LawyerCat Hit or miss depending on room
I've stayed here a few times. This hotel is very hit-or-miss and it depends almost entirely on your room. The North Tower has rooms that are slightly larger but they are strangely laid-out because of the oval shape of the building (example: TV in a corner over by the closet, which is tucked away 30 feet from the door to the room, so you can't really watch it from anywhere). The South Tower rooms are smaller but also don't have as much wasted space and are more traditionally laid-out.
There are regularly small maintenance issues in this hotel. For example: in my last stay the blackout curtain was missing one of the closing/opening rods, and the shower curtain rod was loose. I advised the staff and they fixed the thing that was easy to fix with a guest in the room (the curtain) and not the one that would be more in-depth, which is what I would expect.
That's the negatives. The positives outweigh them. The hotel is very conveniently-located on a major street. If you are driving in from the airport it will be easy to find and it's a right-turn approach. (Although unless you need a car I don't recommend it - $42/day to self-park is the most expensive parking I have ever had at a hotel.) The noise is very low and so you won't know you're on a major street. It is centrally-located so you will be a walk or at most a short taxi ride from anywhere in downtown Vancouver you want to go. The staff is unfailingly courteous and professional. The fixtures are good and the rooms are well-lit.
February 26, 2012