Rated 5 out of 5 by Tipper51 Hotel Show Trip
This is a great hotel. Tucked away from the madness of Key West. Great Staff. Good rooms, but would love to sleep on the New Sweet Sleeper.
December 14, 2012
Rated 5 out of 5 by bulldog8 Excellent Location- comfortable suite
This hotel provided the perfect location for our Key West Vacation. Convenient to everything but away from the hustle and bustle of Duval.
September 17, 2012
Rated 4 out of 5 by sully76 friendly and inviting
loved the spacious room , neat and clean. However the "ocean view" we had was minimal. otherwise great place. would stay there again
March 5, 2012
Rated 5 out of 5 by Gonediving Ultimate luxury
From check in until check out I found this resort met or exceeded my every wish or request. What more could I ask for?
September 18, 2012
Rated 5 out of 5 by Beach80 Great vacation place
The hotel staff were great, location is great, right across from the beach, clean, very nice rooms
March 11, 2013
Rated 5 out of 5 by VIVIGEACCO AMAZING SERVICE
THE SERVICE WAS AMAZING! LOVED THE SHUTTLE TAKING YOU EVERYWHERE
POOL WAS AWESOME AS WELL
June 24, 2013
Rated 5 out of 5 Best customer service we've experienced in a long time!
This hotel offered the very best in customer service that we have experienced in a long time. We were at first given a room that we felt was unsatisfactory to us because of the view. The room itself was terrific. We approached the front desk, and the very next morning were given an available room with a wonderful view that made our week long stay perfect. We enjoyed the pool, bar, restaurant and took advantage of the wonderful shuttle service they offer into town. Rented bikes from the hotel to tour around and also enjoyed Smathers Beach directly across the street from the hotel. Great hotel with great service. Look forward to coming back again.
January 12, 2013
Rated 5 out of 5 by Grovite This hotel has great features!
All suite hotel with roomy refrigerator.
April 17, 2013
Rated 5 out of 5 by Ulli Perfect stay
We had a great stay in Key West
September 11, 2012
Rated 4 out of 5 by kjohnston Great location for families
Stayed in a nice suite. The hotel is dated and could use some updating but the room was very clean and comfortable. The pool and area was very nice. Stayed on the third floor and it was difficult to manage with luggage for a family of 5. Great beach location and the facility would be ideal for families. It was all we needed and we enjoyed our brief stay there. Staff were very kind and courteous. The bus driver was very nice. His humour was delightful and he was willing to assist and was pleased to give directions to us. On time and a good driver. It was another wonderful experience with Sheraton. I always choose Sheraton hotels first.
November 27, 2013
Rated 5 out of 5 by Sharon Surpassed my expectations!
I was worried this hotel might be a little bit "spring breakerish", but couldn't have been more wrong. It was actually very luxurious! Really comfy beds & bedding & big bathroom & shower - all granite & marble. Not only were the accommodations beautiful, but the staff was extremely courteous & kind, & quick to meet every need! We couldn't figure out how to turn on our TV's ( 2 flat screens) & they were knocking on our door 2 minutes after calling. Having concierge & shuttle service was great. Front desk was very friendly & professional. Pool, although not huge, is really beautiful (& big enough to swim some laps). I would stay there again & again!!!
April 21, 2013
Rated 2 out of 5 by Barb44 A very disappointing experience
The service from the hotel cleaning staff and the concierge were well below average. I didn't feel like a guest I felt like they would rather have no guests to bother them. The drivers were great and the front counter people were good. I wish you would look for the concierge that was there the day of our check in. She was there 2 days of our stay. She made smart cracks/ was on her cell phone for a personal phone call and there were 5 people in line. I simply arched over a took what I wanted because we would have missed the bus if we would have continued to stand there. I have stayed at many Sheratons and this doesn't belong in our family of good places to stay.
January 27, 2014
Rated 2 out of 5 by jt2012 Great location but the rest
Hotel is located across the street from Smathers Beach and a short drive downtown. There is a hotel shuttle service to downtown but space is limited...you need to reserve early in the day specially for a return trip. The hotel has a small decent fitness facility and laundry facility.
Pool is very small considering the amount of people it has to serve. Landscaping is minimal and offers no shade for parked vehicles baking in the sun.
The room located on the first floor was adequate in size but very little natural light as the window is covered by landscaping. The window shutters in the sitting area was broken...each shutter had to be manipulated to open and close. The sectional sofa/bed was stained and dirty. The refrigerator was clean but had a strange odor which I informed front desk and took two days to be taken care of. On the first morning, I wanted coffee but soon found out coffee maker is broken, I went to call front desk but could not do that either as both phones in the room were not working. I ended up using my cell phone to call front desk. Front desk promptly got me another coffee maker and was told a technnician would be sent to look at the phones. Not sure if the phones were ever fixed as I did not use them again.
I wish I had more positive things to say but unfortunately it is not happening.
I expected more out of a Sheraton hotel considering its reputation and the amount of money I shelled out to stay.
I hope that my stay and experience is an isolated incident and not the norm. Based on my experience I definitely would not return to this location.
April 9, 2012
Rated 5 out of 5 by volley10 Perfect!
The Sheraton was a postcard picture type of hotel. The grounds and the hotel itself are beautiful, the room was large and extremely nice, decent workout room and a restaurant on site. The pool area is excellent and we even received free popsicles poolside! They provided a shuttle to take you downtown where there is plenty to do. The ocean and beaches are right across the street with water sport rentals too. We would stay here again in an instant!
April 20, 2014
Rated 5 out of 5 by Marcap This hotel is a class A establlishment
Excellent, superb...bottom line, a 5 star resort.
May 1, 2014
Rated 3 out of 5 by Gallo29 Public hotel area s not clean(ed)
I am not a regular reviewer, but for a +200 dollar a night hotel bill a hotel needs to meet expectations. But first the good things:
-room, very spacious and clean
-parking available directly on the property
However, the shared area s of the hotel s do not seem to be cleaned regularly. Two examples. We arrived tuesday morning, i took the elevator where someone had spilled some liquid and a stirring stick from a cup of tea was lying wet on the elevator floor. In the outside corridors connecting the rooms, which have carpet ( so they can be easily vacuum cleaned daily one would think), there was a bunch of blond long hairs. Today we are two days later, all this stuff is still lying there....can only mean plenty of staff walked by, but no ne bothered to clean it or pick it up. In general. Corridors look dirty, in full contrast to the clean rooms.
The hotel has all similar rooms, all are fully equal, but some have an aditional balcony. As an SPG gold member i asked for an upgrade to a room with a balcony. This are the various answers i got to my request.
initial answer: sorry sir, we have no such rooms available anymore.
Second version ( after i complained ) : oh yes, you are right, there are some, but you have to pay 20 usd extra per night for those.
Third answer ( after i indicated again i was a gold member, and that in principle, if a room was available, spg would offer the upgrade for free) : ah yes sir, i can offer it complimentary in that case...
Honestly, i find it unaceptable that a guest needs to explain the SPG benefits to the hotel staff, and that they first lie to you, then try to get more money from an upgrade you would normally be entitled to, and only after an argument then offer it to you...i would therefor not recommend this to SPG members....
June 7, 2012
Rated 2 out of 5 by CocoGoes Not what I expected.....
I was very disappointed at this Category 5 hotel. Although the staff was very accommodating and willing to assist the amount of points is NOT commensurate with the level and quality of amenities. I ended up asking for a refund of my 16K points and paid the room rate. Knowing how unhappy I was, the hotel did not offer any discount at all. The property was dirty and tired looking really, as was my room and patio. I would say that this hotel did not qualify for the Category 5, more like a 2 or 3 in my experience. SPG customer service told me the Category is largely due to its location. On the positive, the beach is quite nice across the street and the shuttle service was very convenient into town. Eddie my driver was polite and very knowledgeable about the local area.
April 8, 2014
Rated 5 out of 5 by nosocks53 Outstanding inside and outside
The staff, especially the front desk with Jonathan, presented a warm and welcoming atmosphere. They are personal and professional. The ambiance, service, food, location to the beach and morning sunrise are wonder-filled.
March 25, 2014
Rated 4 out of 5 by Dragon51 Location and accessibility
Great access to beach and close to town using hotel shuttle bus. Wheelchair access excellent. Staff attention and friendliness wonderful.
April 27, 2014
Rated 3 out of 5 by bruce101 Not Quite What It Looks Like
So you know...The photo shows a beautiful beach. While there is a nice beach across the street from the hotel, it is not private. It has no amenities from the hotel. You have to pay to rent a chair or umbrella from some rental place. There is no food or beverage service. And because it's a public beach there is no alcohol allowed on it. And since we were there during March, there must have been at least 2000 "spring breakers" partying on the beach. And a squadron of police camped out to keep the peace.
So if you are looking for a tropical "beach resort " in Key West, this is NOT it.
However, the rooms are huge suites, new and nicely done. Staff seemed accommodating. Hotel also has a pool that is nowhere near the beach and enclosed on all four sides by the hotel so you could be in Kansas City for all you know.
Hotel is also removed from the center of town so not really walking distance but they do have bikes if you want to go that route. For some all this may be fine, but just thought you should know.
March 15, 2014
Rated 5 out of 5 by SpringBreak2012 Spring Break Get Away
Our family of 5 comfortably fit in the double queen w/ pull out room. The balcony overlooking the pool was a nice touch. We enjoyed the pool and tiki bar and the proximity of Smathers Beach across the street. Mr Ed, the shuttle bus driver, was extremely helpful and courteous--now I know why all the other reviews specifically mention him. The workout facilities were a nice addition, although there were ample places to run along the shoreline. Concierge Petie was very helpful; bicycle rentals were very easy. Hope to return!
April 9, 2012
Rated 3 out of 5 by Sameer2013 Good Hotel Poor Staff and Customer Service
Sheraton is located in a great location just near the beach in Key West and has a pretty neat rooms, comfortable and the ocean facing ones are beautiful. The staff here overall is not customer friendly, they didn't let me check-in precisely 9mins before their regular check-in time, first time ever this happened to us at an SPG property. The front desk said they would call when out room was ready but didn't call, we were a family of 4 with 2 small kids. Finally the front desk staff late evening heard my experience and offered to help, finally we got a King instead of 2 Queens. This is a slightly old property but well kept.
December 19, 2012
Rated 5 out of 5 by hpob48 They impressed me again
I had to go back to Key West for work again. I know tought :) And I always stay here. The front staff is amazing.Jonthan and Bruce were great as always. I forgot to bring my thank you gold cards that SPG gives me to give for out standing hospitality and you guys are getting one. These individuals are amazing. They need to be promoted or in charge of this area which I believe is the most important because its that first impression. On that note there is a lady named Audrey which it seemed that she was in charge but to found out later she isnt. She needs a refresher course or learn from Jonathan or Bruce on how to treat your guest. Anyway cant wait to stay come back.
November 5, 2012
Rated 4 out of 5 by Mojo2008 Perfect for our needs
There are fancier and much higher priced accomodations, but who goes to Key West to spend a lot of time in your room or hotel? Not us. This is an older hotel that has been well refurbished and other than the lack of WIFI (which we were told they had and never got in our room, even after contacting them several times) and the price of alcoholic beverages (higher than even on Duval Street), we were VERY happy with the accomodations. The proximity to the beach was a wonderful asset and the pool area was well kept and although some areas around the pool had limited sun exposure, we realized that's not what everyone is wanting. We were overall very pleased with our stay.
May 11, 2013
Rated 5 out of 5 by KeyWestfan4life This hotel has lots to offer!
We have stayed here three different times over the last 16 years. The location across from Smathers Beach makes it very special. The hotel offers a great pool, and excellent food is available at the pool, dining room or open deck area. The rooms are spacious and have decks to sit out and enjoy the view. The hotel staff is always helpful and friendly. There are bikes to rent and the concierge will schedule a variety of activities such as snorkeling, deep sea fishing or watching dolphins. The hotel provides a free van to downtown and return to hotel as well as airport transportation to and from. The van drivers are always chatty, friendly , prompt and they drive safely.
August 12, 2012
Rated 4 out of 5 by Oliver117 Great family hotel
We enjoyed our stay. The only issue we had was with housekeeping. One day our room was not made. twice out of the five days we did not get fresh towels. Besides that service was excellent and staff was pleasant.
April 21, 2014
Rated 1 out of 5 by Crys62 Ants and worms
This was my first stay at the Sheraton Suites in Key West. While the room and bathroom were spacious, the first night we discovered ants all over the kitchen area. The staff came and sprayed, but the next day they were still there, and we requested a room change. Because we had to leave early in the day, management promised that they would gather our luggage and have us moved in a few hours. When we returned after 7 hours, we were told that no other rooms were available. After demanding a room, they finally moved us, but the next morning, there was a worm in our bathroom. Also service in the restaurant was slow and unattentive to guests. I would never recommend this hotel.
November 14, 2013
Rated 5 out of 5 by MR126 Key West Weekend
The hotel exceeded our expectations. The suite was the perfect size and had every amenity. The bed was very comfortable. Lots of closet space. The bathroom had a huge shower, separate toilet room and vanity area. The Starbucks in room coffee each morning was an added bonus. The hotel is very quiet except for the kids playing in the pool.(To be expected!) The hotel offers a shuttle to and from all the action every half hour and is about a ten minute ride. The location is on the opposite side of the busier section of town but right across the street from Smathers Beach. This hotel was much more affordable than most.
February 12, 2013
Rated 5 out of 5 by hossboss Awesome ambience!
We were very impressed by the courteous and accommodating staff.
April 1, 2014
Rated 4 out of 5 by leeCee You need a compass / Pets
Overall a very nice place to stay. We arrived very late and there was no one to show us to our room. It is a maze for sure. We finally asked the guard to help us out. It only took us 20 minutes after check in to get to our room. Not every room has a balcony so be sure to request it if you want it and make sure they save it for you. They also allow pets, which we did not know. The room next to us left a small dog and the poor creature barked the entire day and night. We contacted the front desk, but I guess there is only so much they can do. Not to mention that my husband is severely allergic to cats. Had we know animals were allowed we would not have stayed at this hotel.
September 23, 2012