Rated 4 out of 5 by RickeyD Always a great stay
Syracuse Sheraton rooms and staff have always been above great. This stay though, the internet was sporadic due to renovations which made me have to go out side the Sheraton to complete some of my necessary work. A little inconvenience, but the staff and room made up for it.
December 16, 2012
Rated 5 out of 5 by Rickl Leaky Windows
Beautiful hotel with everything you would want in a business trip. The only problem I saw was that the windows were not air tight. The strong winds during my stay created a whistling noise through the not-so-air tight windows. I heard two other guests with the same comment.
February 1, 2013
Rated 4 out of 5 by syracusemom18 Great location
We loved staying here on the beautiful Syracuse campus. The restaurant and bar were convenient, the rooms very comfortable and clean.
August 19, 2014
Rated 5 out of 5 by Killie123 Hotel has great service
I attended a convention at the Syracuse Hotel and had a great time. Would like to mention that the service at our banquet was wonderful. Best service I've ever seen at a banquet and I've been to a lot of them. Food was good and the desert was to kill for.
May 27, 2014
Rated 5 out of 5 by Biker1 Excellent visit
Very friendly to motorcycles and bikers.
September 4, 2014
Rated 3 out of 5 by Katie25 Good Facilities, Not Impressed with Service
Having attended SU, this was my first time actually staying in the hotel. I know that it's a Sheraton and in Syracuse so they are going to charge an arm and a leg, but charging $15 for parking on top of the room rate is a little ridiculous. Not to mention that when I went to leave on Sunday morning, nobody was collecting money in the garage... So word of advice, if you are staying on the weekend you are better off saying you don't have a car and use the garage anyway.
Upon calling customer service to discuss this, I left one message with a manager who never returned my call the following days. I called a second time and left a message, somebody called me back in a reasonable amount of time but did not seem very quick to go out of their way to resolve this.
The fridge in my room also was not working correctly. The freezer kept popping open and leaking all over the inside of the fridge. I had flowers from the wedding in there and they ended up frozen and brown because of it.
Good hotel, but not sure it's worth the money.
July 12, 2012
Rated 4 out of 5 by Marie49 Loved the location!
The location is excellent, on Syracuse University's campus and within a short walk to all the popular places we wanted to visit. The Dome, the bookstore and M Street. Our room was modern, newly remodeled and beautifully decorated. We enjoyed the lounge area too.
March 4, 2013
Rated 3 out of 5 by wwofwindsor Met my needs for a conference
Room and beds were nice and clean. Towels were not very fluffy, lighting in room and bathroom were not adequate for applying makeup, water pressure in shower could have been better. Front desk staff provided conflicting parking information to me and my roommate.
June 18, 2012
Rated 4 out of 5 by RShap The staff are very friendly and helpful
Great location for visiting Syracuse Univ. The staff are very friendly and helpful!
August 25, 2014
Rated 4 out of 5 by bigddawg Pretty good hotel
I stop here twice a year. Its above average
August 31, 2014
Rated 3 out of 5 by nctraveler2 Expected more
Pros -Great location and comfortable beds
Very dark rooms even with all lights on. I found it very difficult to see in the bathroom with such poor lighting.
No microwave, even in parlor rooms with kitchenettes
Incredibly over-priced breakfast menu.
September 6, 2012
Rated 5 out of 5 by MM14 Service, Location and more Service
What a friendly staff that is always eager to help. The rooms are clean, comfortable and the facilities are nice as well. SPG Platinum recognition is excellent!
I have stayed several times and look forward to returning again soon. Very well managed hotel!
February 12, 2013
Rated 4 out of 5 by Caniac Great staff, rooms much better
Stayed 3 nights, upgraded to lounge floor. Rooms must have been remodeled as they were very nice. Beds, not so comfy. Staff was great at every level.suprised to have to pay $13 per day for parking when Gold. Overall, great stay
June 17, 2014
Rated 5 out of 5 by Franceen Fabulous Hotel
The room was recently renovated and was extremely pretty and very comfortable. We were pleasantly surprised. We are alumni and the hotel has NEVER looked so good. The hotel has a gym and an indoor pool which was a great activity for our younger children.
August 27, 2012
Rated 4 out of 5 by jestrauss03 amazing staff
hotel is good for the area - location and amenities are nice... main bonus for me is the staff, who have repeatedly gone out of their way to help, make my life easier, and provide support for lost bags, rescheduling trips, and missing reservations...
February 28, 2014
Rated 4 out of 5 by MikeSU Hotel was very convenient
The hotel and staff were excellent and the location was perfect for what we needed.. The only negative was on Friday night there was a dance in the hotel and the noise was very uncomfortable in the hotel room as even the floor was shaking...
April 21, 2014
Rated 2 out of 5 by bdc1212 Unsatisfactory
Here are a few reasons why I was not satisfied:
1. Two weeks in a row, WiFi on the Club Level was down.
2. Fruits in the Club Level lounge were not eatable. Almost all of them looked old and spoiled.
3. Most of the channels on TV were messed up.
December 21, 2012
Rated 5 out of 5 by Deb54 Great hotel
This Sheraton exceeded our expectations! Was way newer then expected. I love the Sheraton bedding ! Room was beautiful, cleAn and comfortable. We were there for a wedding . Don't know if we would ever get back to Syracuse . But we love sheratons.
August 8, 2012
Rated 4 out of 5 by iTatiana great location
it is close to the university, hospital and only 5 min drive from the Destiny USA shopping and DINO BBQ. I wish the parking would be free.
August 6, 2014
Rated 2 out of 5 by unimpessed67 Needs improvement
Room rug was vacuumed but soiled and had a worn appearance. We booked a room with queen size beds, but they were only full size. ALso, 2$$ for a cup of lobby coffee in the morning is a bit much after paying 200.00 for a room that was sub-par.
March 11, 2013
Rated 5 out of 5 by Traveler Sheraton Syracuse
Really delightful Sheraton with all the amenities I have come to expect from the brand. The real gem was the exceptional service provided by all of the staff at the front desk, management and food service.
Thank you Syracuse Sheraton Staff!!!
February 3, 2013
Rated 5 out of 5 by KDE66 Club Suite Service - Excellent!
We visited the 9th Floor Club Suite after attending the SU Game - and was greeted by Brandon. He was extremely friendly and helpful to all of us. He's an asset to the hotel and definitely made our stay a littlle better by being so welcoming.
March 7, 2012
Rated 5 out of 5 by CeeCee Easy computer access and Wifi!
Arrived for a short stay right before the big game. Everyone was very friendly and warm. The room was very clean and bright. Could not get over the wonderful down pillows and comfortable bed!
There was a bevy of orange teeshirts everywhere!
March 9, 2012
Rated 5 out of 5 by Vai2013 Always an AWESOME expereience!
The staff is great and so helpful and understanding, the facility is great! Overall a wonderful experience.
I have stayed at all the big hotel chains in Syracuse since Jan 2013 and finally decided to make Sheraton my home away from home!
June 2, 2013
Rated 5 out of 5 by campusvisit Thank you for being so amazing
My son and I were visiting for a campus visit. You guys made us feel at home . It was a great two days . Will be back soon . The driver was so helpful and the front desk staff went out of their for everything..Thanks for the hospitallity
April 14, 2013
Rated 4 out of 5 by spggoldpreferredmember shocked by parking charge
At check-in, I was shocked to learn that all hotel guests (including SPG gold preferred members) are charged $13 ($14 w/tax) each night for parking at this property. This policy was not called to my attention when making the reservation.
August 13, 2012
Rated 4 out of 5 by RichardFernBchFL Staff is friendly. Internet and TV reception needs attention
Overall the hotel is great. Recently the WiFi was 'upgraded' but outages occur in various parts of the hotel regularly, including the rooms. The movie channel signals hang up and are choppy every other minute - unacceptable and annoying.
January 20, 2013
Rated 5 out of 5 by Houston Perfect!
Every thing was nice the staff was especially helpful....I like the feature of having to swipe your room card in the elevator before it goes up to the guest rooms. I had not experienced this before ..guess I need to get out more often.
October 31, 2012
Rated 5 out of 5 by ATB59 Great rooms, location and staff
Was there for my sons wedding reception, staff did a great job and we had a block of rooms. They gave us a great rate and everyone raved about the rooms.
July 24, 2014
Rated 5 out of 5 by jenc wonderful location
We were just traveling through on our way home from vacation, and we just needed somewhere to stay for a night. The hotel was very comfortable and within walking distance of decent restaurants. It's a nice place to stay in summer.
July 24, 2013