Rated 5 out of 5 by PeterE80 Nice Hotel Perfect Location
We all already know what to expect from a Sheraton Hotel. The rooms are clean & comfortable (and quite LARGE vs. most other hotels) and the staff is trained very well....and is very friendly. This Sheraton is right on the SU campus and just a few steps away from the heart of the campus, Marshall Street.
July 31, 2012
Rated 3 out of 5 by Robby Very Nice Hotel But ...
I found the hotel to be nice but no nicer than hotels half the price I paid, which was already discounted by about 50%.
The shower head and water pressure were disappointing. Service in the restaurant and bar area were slow.
The hotel was also noisy so sound proofing could certainly be improved.
April 20, 2013
Rated 5 out of 5 by ATB59 Great rooms, location and staff
Was there for my sons wedding reception, staff did a great job and we had a block of rooms. They gave us a great rate and everyone raved about the rooms.
July 24, 2014
Rated 5 out of 5 by lch1 As good as the first time
Stayed last year while dropping my son off at SU Basketball camp. We loved it then and we loved it again!
August 2, 2014
Rated 4 out of 5 by Taylor72 Coffee,snacks
Even though you had a coffee maker in the room, I feel coffee and fruit should be available in the lobby for the hotel guests.
July 28, 2014
Rated 5 out of 5 by Dad2552 Excellent
Frindly staff, great room, fun pool.
August 10, 2014
Rated 5 out of 5 by Killie123 Hotel has great service
I attended a convention at the Syracuse Hotel and had a great time. Would like to mention that the service at our banquet was wonderful. Best service I've ever seen at a banquet and I've been to a lot of them. Food was good and the desert was to kill for.
May 27, 2014
Rated 4 out of 5 by spikeport Great view of Syracuse University!
The hotel accommodations were very nice and the hotel is definitely convenient to the University.
My only complaint is the $13 overnight parking fee. There is ample parking, and all other hotels that we have stayed in Syr. don't charge parking. It seems like an unnecessary charge.....
April 11, 2012
Rated 5 out of 5 by RoadWanderer Wonderful Staff
I stay at Sheraton's because you know you will have good facilities. This one has all that and a wonderful staff to boot. Everyone, from the Front Desk folks, to the Rachel's restaurant staff, to the housekeeping staff, are friendly, and go out of their way to make you feel at home.
October 17, 2012
Rated 4 out of 5 by Caniac Great staff, rooms much better
Stayed 3 nights, upgraded to lounge floor. Rooms must have been remodeled as they were very nice. Beds, not so comfy. Staff was great at every level.suprised to have to pay $13 per day for parking when Gold. Overall, great stay
June 17, 2014
Rated 3 out of 5 by Todd65 Mediocre experience
We had a room next to a group of rowdy boys, there for an event at Syracuse University. Fortunately, the staff helped us with a move. If you're going for the proximity to the university, then it's probably a reasonable place to stay. Otherwise, I'd recommend staying elsewhere.
October 14, 2013
Rated 4 out of 5 by RickeyD Always a great stay
Syracuse Sheraton rooms and staff have always been above great. This stay though, the internet was sporadic due to renovations which made me have to go out side the Sheraton to complete some of my necessary work. A little inconvenience, but the staff and room made up for it.
December 16, 2012
Rated 5 out of 5 by Rickl Leaky Windows
Beautiful hotel with everything you would want in a business trip. The only problem I saw was that the windows were not air tight. The strong winds during my stay created a whistling noise through the not-so-air tight windows. I heard two other guests with the same comment.
February 1, 2013
Rated 3 out of 5 by Katie25 Good Facilities, Not Impressed with Service
Having attended SU, this was my first time actually staying in the hotel. I know that it's a Sheraton and in Syracuse so they are going to charge an arm and a leg, but charging $15 for parking on top of the room rate is a little ridiculous. Not to mention that when I went to leave on Sunday morning, nobody was collecting money in the garage... So word of advice, if you are staying on the weekend you are better off saying you don't have a car and use the garage anyway.
Upon calling customer service to discuss this, I left one message with a manager who never returned my call the following days. I called a second time and left a message, somebody called me back in a reasonable amount of time but did not seem very quick to go out of their way to resolve this.
The fridge in my room also was not working correctly. The freezer kept popping open and leaking all over the inside of the fridge. I had flowers from the wedding in there and they ended up frozen and brown because of it.
Good hotel, but not sure it's worth the money.
July 12, 2012
Rated 4 out of 5 by Marie49 Loved the location!
The location is excellent, on Syracuse University's campus and within a short walk to all the popular places we wanted to visit. The Dome, the bookstore and M Street. Our room was modern, newly remodeled and beautifully decorated. We enjoyed the lounge area too.
March 4, 2013
Rated 3 out of 5 by wwofwindsor Met my needs for a conference
Room and beds were nice and clean. Towels were not very fluffy, lighting in room and bathroom were not adequate for applying makeup, water pressure in shower could have been better. Front desk staff provided conflicting parking information to me and my roommate.
June 18, 2012
Rated 3 out of 5 by nctraveler2 Expected more
Pros -Great location and comfortable beds
Very dark rooms even with all lights on. I found it very difficult to see in the bathroom with such poor lighting.
No microwave, even in parlor rooms with kitchenettes
Incredibly over-priced breakfast menu.
September 6, 2012
Rated 5 out of 5 by MM14 Service, Location and more Service
What a friendly staff that is always eager to help. The rooms are clean, comfortable and the facilities are nice as well. SPG Platinum recognition is excellent!
I have stayed several times and look forward to returning again soon. Very well managed hotel!
February 12, 2013
Rated 4 out of 5 by MikeSU Hotel was very convenient
The hotel and staff were excellent and the location was perfect for what we needed.. The only negative was on Friday night there was a dance in the hotel and the noise was very uncomfortable in the hotel room as even the floor was shaking...
April 21, 2014
Rated 4 out of 5 by jestrauss03 amazing staff
hotel is good for the area - location and amenities are nice... main bonus for me is the staff, who have repeatedly gone out of their way to help, make my life easier, and provide support for lost bags, rescheduling trips, and missing reservations...
February 28, 2014
Rated 5 out of 5 by Franceen Fabulous Hotel
The room was recently renovated and was extremely pretty and very comfortable. We were pleasantly surprised. We are alumni and the hotel has NEVER looked so good. The hotel has a gym and an indoor pool which was a great activity for our younger children.
August 27, 2012
Rated 5 out of 5 by CJ17 Great Staff
The location is great, really quite surroundings, WIFI is fast, staffs are really nice and so as the shuttle driver
July 17, 2014
Rated 5 out of 5 by amwy Excellent Stay
Really enjoyed my stay. Excellent staff, good atmosphere and people. Would come back again and would recommend to friends.
July 14, 2014
Rated 2 out of 5 by bdc1212 Unsatisfactory
Here are a few reasons why I was not satisfied:
1. Two weeks in a row, WiFi on the Club Level was down.
2. Fruits in the Club Level lounge were not eatable. Almost all of them looked old and spoiled.
3. Most of the channels on TV were messed up.
December 21, 2012
Rated 5 out of 5 by Deb54 Great hotel
This Sheraton exceeded our expectations! Was way newer then expected. I love the Sheraton bedding ! Room was beautiful, cleAn and comfortable. We were there for a wedding . Don't know if we would ever get back to Syracuse . But we love sheratons.
August 8, 2012
Rated 5 out of 5 Great staff
Dave the shuttle driver was superb! He made a huge difference in our level of enjoyment.
The front counter staff were very friendly and accommodating!
July 1, 2014
Rated 2 out of 5 by unimpessed67 Needs improvement
Room rug was vacuumed but soiled and had a worn appearance. We booked a room with queen size beds, but they were only full size. ALso, 2$$ for a cup of lobby coffee in the morning is a bit much after paying 200.00 for a room that was sub-par.
March 11, 2013
Rated 5 out of 5 by Traveler Sheraton Syracuse
Really delightful Sheraton with all the amenities I have come to expect from the brand. The real gem was the exceptional service provided by all of the staff at the front desk, management and food service.
Thank you Syracuse Sheraton Staff!!!
February 3, 2013
Rated 5 out of 5 by KDE66 Club Suite Service - Excellent!
We visited the 9th Floor Club Suite after attending the SU Game - and was greeted by Brandon. He was extremely friendly and helpful to all of us. He's an asset to the hotel and definitely made our stay a littlle better by being so welcoming.
March 7, 2012
Rated 5 out of 5 by CeeCee Easy computer access and Wifi!
Arrived for a short stay right before the big game. Everyone was very friendly and warm. The room was very clean and bright. Could not get over the wonderful down pillows and comfortable bed!
There was a bevy of orange teeshirts everywhere!
March 9, 2012