Rated 4 out of 5 by KSC8 Food
I was disappointed with the quality of the food. The lettuce tasted of preservative and was inedible. Serving marinara sauce with a crab cake was not a sophisticated choice and the tomato and tofu caprese was watery and bland.
Given the excellent facility and gracious hospitality, the food was quite a surprise. I know you can do better.
June 18, 2012
Rated 5 out of 5 by nycplayboy78 Blew Me Away
I was just totally blown away by this hotel..I was on the Club Floor which is GREAT..The Club Level is very quiet aka NO KIDS or BABIES!!! :)
The Club Lounge was fully stocked with great food and beverages I was not expecting that. I haven't stayed at a Sheraton hotel in a very long time and I will be looking at them in the future...
May 7, 2012
Rated 5 out of 5 by Adrienne great hotel
We stayed at this hotel to attend a wedding in Syracuse. It was centrally located, quiet, very quiet, which was just what we needed. The hotel bar was comfortable and the bartenders were attentive, The food in the restaurant was excellent for breakfast. We felt very well taken care of safe in the hotel and parking lot. All Good.
August 19, 2012
Rated 4 out of 5 by Angee78 The Hotel best feature
Love the comfort of the room and location to my business needs.
Excellent service especially form Jeanette Ryan at the front desk. Also great service from John at the bar in Sitrus and good service in Rachel 's restaurant.
Service needed to the bathroom sink drain. Drains much too slow, water build up.
March 24, 2014
Rated 1 out of 5 by SRCMASSENA Absolutely Horrible Stay
Room 613 was FILTHY Dirty .. bathroom & toilet filthy, tile stains, something disgusting smeared on the walls in 2 different places, room thermostat was inoperable & had to be controlled by front desk.
I dont mind paying a substantial price for premium stay, but we were EXTREMELY disappointed in the hotel.
March 10, 2014
Rated 5 out of 5 by IAmMe Great Experience
We arrived to the hotel to check in at 5am extremely tired from our 5 hour drive and still needed to check out on the same day. Jim was unbelievably pleasant and accommodating. He truly made us feel at home right away and gave us a 1pm check out so we could get a few hours of sleep. I've never been so tired and still been able to feel excited and so welcome upon arriving at a property. Ron from In Room Dining was great and got all of the details of my unnecessarily complicated order perfect. He even delivered the food and mentioned the special requests I had so I knew he hadn't forgotten. Jason was also very helpful. He extended our check out time without hesitation, so we could hurry up and eat before our drive. When we departed he told us a few stories about his experience in hospitality and how he had lived in the same area as us during a portion of his career. This was truly a great experience and I was thoroughly appreciative of how personable each person we interacted with was!
March 16, 2014
Rated 5 out of 5 by Madechio One of my best hotel stays ever.
everything about our stay was enjoyable. the staff was friendly, and went out of their way to answer questions and assist with finding and transporting me to a service station to get our car serviced. Everyone was knowledgeable and willing to assist with any matter. Best stay away from home in years
March 16, 2014
Rated 4 out of 5 by lu27 Noise
Wedding below our room 317 kept us up until 11pm and we had an early flight the next day we had to get up for. Appreciate them getting us in on a StarHot Rate on a busy weekend, but wish they would have mentioned the wedding at ck in and we could have moved rooms at c/i instead of waiting out the music to get to sleep.
August 26, 2013
Rated 5 out of 5 by JHTraveler As Nice As The Hotel Is, The Staff Is Even Better
An "Above Excellent" rating is needed for the staff at this hotel...they are incredibly on top of everything. From the time you check in to the on site restaurants to check out they are helpful & friendly. The hotel is beautiful, well maintained, and in a great location. Always a highlight of my extensive travel.
August 11, 2012
Rated 3 out of 5 by KM007 Not up to usual standards
Room was great and staff was friendly as always. However, the Wi-fi was so weak, I could not maintain connection therefore, I had to go to club room to get my e-mails at 1AM in the morning (got in very late). Lastly, the club room food and beverage was well below usual standards - limited choice and not so fresh.
July 2, 2012
Rated 3 out of 5 by ChasGatsby Business / Training
It was OK. The scent in the lobby was overpoweringly strong
June 9, 2014
Rated 5 out of 5 by Greenbaypackerfan Excellent stay
This was our firs stay but will not be our only stay. I Booked for our 29th anniversary get away . Our stay was above what my wife and i expected.
May 26, 2014
Rated 5 out of 5 by RWB530 Family stay at SU Sheraton
This hotel is right on the Syracuse campus and convenient for University events, etc. Very clean. Large and inviting lounge/bar/restaurant, with friendly easygoing staff. Rooms are large and some have a great view of the campus. Plenty of parking in the attached garage comes in handy during busy season.
August 5, 2013
Rated 5 out of 5 by PeterE80 Nice Hotel Perfect Location
We all already know what to expect from a Sheraton Hotel. The rooms are clean & comfortable (and quite LARGE vs. most other hotels) and the staff is trained very well....and is very friendly. This Sheraton is right on the SU campus and just a few steps away from the heart of the campus, Marshall Street.
July 31, 2012
Rated 4 out of 5 by MikeSU Hotel was very convenient
The hotel and staff were excellent and the location was perfect for what we needed.. The only negative was on Friday night there was a dance in the hotel and the noise was very uncomfortable in the hotel room as even the floor was shaking...
April 21, 2014
Rated 5 out of 5 by JStreet2 Great Stay in a Great Location
This hotel is conveniently located right near downtown and has excellent service. I would definitely recommend this hotel and I would definitely stay here again myself.
May 17, 2014
Rated 3 out of 5 by Robby Very Nice Hotel But ...
I found the hotel to be nice but no nicer than hotels half the price I paid, which was already discounted by about 50%.
The shower head and water pressure were disappointing. Service in the restaurant and bar area were slow.
The hotel was also noisy so sound proofing could certainly be improved.
April 20, 2013
Rated 5 out of 5 by Pokey71 Excellent experience
We were at the hotel for the AKA Convention and had a fantastic time at he hotel. The accommodations a first class.
May 27, 2014
Rated 4 out of 5 by spikeport Great view of Syracuse University!
The hotel accommodations were very nice and the hotel is definitely convenient to the University.
My only complaint is the $13 overnight parking fee. There is ample parking, and all other hotels that we have stayed in Syr. don't charge parking. It seems like an unnecessary charge.....
April 11, 2012
Rated 5 out of 5 by RoadWanderer Wonderful Staff
I stay at Sheraton's because you know you will have good facilities. This one has all that and a wonderful staff to boot. Everyone, from the Front Desk folks, to the Rachel's restaurant staff, to the housekeeping staff, are friendly, and go out of their way to make you feel at home.
October 17, 2012
Rated 4 out of 5 by SPG1 Good location
A standard Sheraton - location was good (right off the interstate), club lounge average.
May 27, 2014
Rated 3 out of 5 by Todd65 Mediocre experience
We had a room next to a group of rowdy boys, there for an event at Syracuse University. Fortunately, the staff helped us with a move. If you're going for the proximity to the university, then it's probably a reasonable place to stay. Otherwise, I'd recommend staying elsewhere.
October 14, 2013
Rated 5 out of 5 by Cora19 A Most Cordial Staff
Each member of your staff was very friendly and attentive to us. The front desk was exceptionally considerate and personable, as well as efficient and expedient. In all, a very pleasant experience to be there.
April 14, 2014
Rated 4 out of 5 by GeorgePSU Great Stay
Very clean facility with a great desk staff.
June 1, 2014
Rated 4 out of 5 by RickeyD Always a great stay
Syracuse Sheraton rooms and staff have always been above great. This stay though, the internet was sporadic due to renovations which made me have to go out side the Sheraton to complete some of my necessary work. A little inconvenience, but the staff and room made up for it.
December 16, 2012
Rated 4 out of 5 by wilson3 Outstanding University hotel
Excellent hotel. Nice bed, good TV, nice desk. The only weak spot was the shower -- pressure was not adequate. Otherwise, a very nice property. Club room is very nice.
May 7, 2014
Rated 5 out of 5 by Rickl Leaky Windows
Beautiful hotel with everything you would want in a business trip. The only problem I saw was that the windows were not air tight. The strong winds during my stay created a whistling noise through the not-so-air tight windows. I heard two other guests with the same comment.
February 1, 2013
Rated 4 out of 5 by jestrauss03 amazing staff
hotel is good for the area - location and amenities are nice... main bonus for me is the staff, who have repeatedly gone out of their way to help, make my life easier, and provide support for lost bags, rescheduling trips, and missing reservations...
February 28, 2014
Rated 3 out of 5 by Katie25 Good Facilities, Not Impressed with Service
Having attended SU, this was my first time actually staying in the hotel. I know that it's a Sheraton and in Syracuse so they are going to charge an arm and a leg, but charging $15 for parking on top of the room rate is a little ridiculous. Not to mention that when I went to leave on Sunday morning, nobody was collecting money in the garage... So word of advice, if you are staying on the weekend you are better off saying you don't have a car and use the garage anyway.
Upon calling customer service to discuss this, I left one message with a manager who never returned my call the following days. I called a second time and left a message, somebody called me back in a reasonable amount of time but did not seem very quick to go out of their way to resolve this.
The fridge in my room also was not working correctly. The freezer kept popping open and leaking all over the inside of the fridge. I had flowers from the wedding in there and they ended up frozen and brown because of it.
Good hotel, but not sure it's worth the money.
July 12, 2012
Rated 3 out of 5 by wwofwindsor Met my needs for a conference
Room and beds were nice and clean. Towels were not very fluffy, lighting in room and bathroom were not adequate for applying makeup, water pressure in shower could have been better. Front desk staff provided conflicting parking information to me and my roommate.
June 18, 2012