Rated 5 out of 5 by NJParent Clean, convenient and great
Very friendly helpful staff. Rooms are nice size and very clean. Elevator problem was addressed immediately. Very nice Club Lounge for a hotel this size. Only suggestion is to have a king bed in the Junior Suite...a queen, NO.
August 31, 2013
Rated 5 out of 5 by Dinesh61 This hotel met my expectation
Very good, comfortable, nice loaction
August 26, 2013
Rated 4 out of 5 by lu27 Noise
Wedding below our room 317 kept us up until 11pm and we had an early flight the next day we had to get up for. Appreciate them getting us in on a StarHot Rate on a busy weekend, but wish they would have mentioned the wedding at ck in and we could have moved rooms at c/i instead of waiting out the music to get to sleep.
August 26, 2013
Rated 2 out of 5 by amy08 location is everything for this hotel
There are always broken elevators. Most of this weekend 2 of the 3 were broken.
1 of 2 of your exercise bicycles was broken.
There is NO water pressure in the shower-to wash my hair had to use the faucet.
Saying all that, the location is great if you are visiting someone at Syracuse University-so I will continue to stay there just because of that.
August 26, 2013
Rated 5 out of 5 by SUfan1978 Oustandng
Have been staying at the Sheraton Syracuse for 8 years. One of the most outstanding hotels in the US. Hotel is convenient, and the staff goes out of their way to make your stay perfect.
August 19, 2013
Rated 4 out of 5 by diegofan448 Nice stay
I enjoyed my stay at the Sheraton. The bed was very comfortable, the staff was nice and the location was perfect.
August 16, 2013
Rated 5 out of 5 by kelsey78 Room
The renovations to the room were excellent. The only suggestion we have is that the counter top in the bathroom should be raised higher.
August 12, 2013
Rated 4 out of 5 by Alexjr Pretty good overall
The hotel is obviously due for an overall refurbishment but that didn't detract from satisfaction. What did, a bit, were (a) there was no doorman at any time during our stay; as it happened, we only had two pieces of hand luggage so not a problem, but we did take a chance leaving car in front driveway while we checked in; and (b) we agreed to parking charge but there was no attendant during the entire stay, so we could have just parked at no charge like others. Really odd. On the plus side, the club floor was a great idea, and staff there could not have been more helpful and polite. We were very pleased with what was offered for both the amenities and the price. Does ANYBODY pay the rack rate?
August 11, 2013
Rated 5 out of 5 by shar6 Great Job at rehab
I was concerned since my last stay at this hotel was not good,..but it indeed has been entirely refurbished and is clean and very nice, The staff is very helpful and courteous,,..I would say the only remaining issue is the room service menu which is not very good and missing some of the standards such as hamburgers and chicken wings....
August 5, 2013
Rated 5 out of 5 by RWB530 Family stay at SU Sheraton
This hotel is right on the Syracuse campus and convenient for University events, etc. Very clean. Large and inviting lounge/bar/restaurant, with friendly easygoing staff. Rooms are large and some have a great view of the campus. Plenty of parking in the attached garage comes in handy during busy season.
August 5, 2013
Rated 5 out of 5 by Collegesearchmom Very comfortable
Nice place to stay while visiting SU
August 4, 2013
Rated 2 out of 5 by Dad1 Great location affords complacency
A poor representative for Sheraton quality. I was disappointed there were no luggage services, poor staff greeting and an overall poor staff attitude. Rather than the Normal SPG level of customer service, I was told they are generally sold out and were lucky to have a reservation. We were looking for a "home" away from home while visiting our child at Syracuse University during the next four years. We won't be staying here. Interestingly while discussing my concerns at checkout, the staff member offered her poor service story of another Sheraton her family recently experienced elsewhere. I don't think this is the consistency Sheraton is looking for.
July 27, 2013
Rated 5 out of 5 by jenc wonderful location
We were just traveling through on our way home from vacation, and we just needed somewhere to stay for a night. The hotel was very comfortable and within walking distance of decent restaurants. It's a nice place to stay in summer.
July 24, 2013
Rated 3 out of 5 by RobMitch007 Great staff but, beware of the heat
The staff could have not been more friendly and helpful. A clear commitment to making our stay great.
Issue was that we were in town on a hot day and the room AC is grossly underpowered for our Junior Suite. With the thermostat set at 68 and lower, the room never got below 76. To top it off, they use green tech that shuts the AC off when you leave the room, therefore the room temp goes even higher.. It was a miserable night...
July 20, 2013
Rated 5 out of 5 Happy with this hotel
Location is very good for visiting Syracuse University and town.
Room and towel are clean.
July 7, 2013
Rated 4 out of 5 by Nynic218 pet friendly
Hello, when making my reservation i had called the hotel 3 times to confirm and advise i was bringing a dog and not once did they say i could not leave them in the room alone, that would of been good information to have before traveling. This does not make you a pet friendly hotel, it just means you accept pets which is two very different things. Also there should be something on the website about this policy.
June 16, 2013
Rated 3 out of 5 by SKW1 energy saving airconditioning works too well
This is an older property that is still tired. It has an energy saving feature that turns off the air conditioning when it perceives no activity in the room. The problem is it turns off at night and you cannot turn it back on. Thus you swelter. I was not offered any amenities despite being platinum and had to ask to get club access. Avoid it if you can.
June 2, 2013
Rated 5 out of 5 by Vai2013 Always an AWESOME expereience!
The staff is great and so helpful and understanding, the facility is great! Overall a wonderful experience.
I have stayed at all the big hotel chains in Syracuse since Jan 2013 and finally decided to make Sheraton my home away from home!
June 2, 2013
Rated 2 out of 5 by Welldressed Missing
Service is very slow, no bell hop offered to assist when checking in, or was not available, parking was not convenient either. Lighting in room very dim, bathroom door squeaked. One expects more from a Sheraton hotel.
May 28, 2013
Rated 5 out of 5 by Charlie good place to stay
It was the perfect to stay for the week long event I attended at the adjacent Syracuse University.
May 20, 2013
Rated 4 out of 5 by ramos55 hotel has excellent staff and decor
All personnel treated my family with great respect but my wife wasn't able to get a mother's day breakfast or brunch.
May 14, 2013
Rated 3 out of 5 by suparent1 SU Parent
The Hotel just raised its points to 10,000 per night, however, nothing was upgraded or renovated in the hotel. Not worth it.
May 6, 2013
Rated 5 out of 5 by Melissa0988 Great Customer Service
I am extremely pleased with the customer service in the club lounge! It is always well staffed, appointed and welcoming.
May 2, 2013
Rated 5 out of 5 by SAH51 The hotel has great friendly staff!
I was greeted very nicely by the receptionist. She was friendly and gave
me directions to my place of worhip. One of the staff was leaving for the night and she offered to stay to help me
print my boarding pass. I was provided with transportantion to a gathering and to the airport. This was a great savings!
The hotel was beyond my expection. I like the fact that the hotel was extremely clean. I also liked that if I needed to wash something there was a washer and dryer on the the 3rd floor!
April 29, 2013
Rated 5 out of 5 by sportsdad410 Great Staff!
Excellent Staff - from parking in the garage to check-out. Bartender held the door in the garage and offered to help with luggage, front desk agent - great smile & eye contact - was extremely informative, waitstaff in restaurant - friendly & knowledgable, engineer who worked on Lodgenet system had great follow up and customer service skills. One of my best Starwood encounters!
April 29, 2013
Rated 5 out of 5 by Marce64 Very comfortable hotel in all aspects
A very comfortable hotel, spacious rooms, very clean, friendly staff, in front of Syracuse University.
April 28, 2013
Rated 3 out of 5 by Robby Very Nice Hotel But ...
I found the hotel to be nice but no nicer than hotels half the price I paid, which was already discounted by about 50%.
The shower head and water pressure were disappointing. Service in the restaurant and bar area were slow.
The hotel was also noisy so sound proofing could certainly be improved.
April 20, 2013
Rated 5 out of 5 by campusvisit Thank you for being so amazing
My son and I were visiting for a campus visit. You guys made us feel at home . It was a great two days . Will be back soon . The driver was so helpful and the front desk staff went out of their for everything..Thanks for the hospitallity
April 14, 2013
Rated 2 out of 5 by Jill27 staff issues
In Rachel's, we were not approached by a waitress. We had to get up and ask for coffee.we witnessed the host and a staff member arguing, calling each other snitches. Need to retrain staff.
April 14, 2013
Rated 4 out of 5 by scurvydog Well run but restaurant sub-par
Reception staff was superb and well-trained. Free wireless internet was appreciated. As vegetarians, we appreciated the Eggplant Napoleon choice on the restaurant menu. Unfortunately, while creative, it was poorly designed and executed and just didn't taste very good. At our meeting, the lack of vegetarian option was annoying, especially since the Alfredo pasta dish would have been fine without gratuitously throwing ham into it.
March 24, 2013