Rated 2 out of 5 Excellent staff vying with renovation disruptions
Heather at the front desk charmed away any sense of renovation inconveniences and Mr.Stockton demonstrated an uncommon range of skills from plumbing repairs to computer connections.
Room 1100 has a defective water control valve. The hot water required twenty minutes of running to become tepid. Although I specifically stated the requirement for it upon registration, the lack of computer hard wire connection seriously curtailed business for three day stay; hence I cannot reccomend the hotel until it is up to par. Linen did not require daily change. Friendly staff , GORGEOUS VIEW and SEA AIR ameliorated serious deficiencies.
March 11, 2012
Rated 5 out of 5 by MrRelaxation Weekend Getaway
This hotel was extremely accommodating and friendly. I was somewhat skeptical because these facts were mentioned in every review I read but I must say it is true! Check-in was delightful. I was not pleased with being on the first floor which was totally my fault for not indicating my preference. I was embarrassed to ask to be moved but they truly bent over backwards to move me to another room to meet my comfort level. Awesome service, staff, and speed regarding valet parking as well. I felt truly pampered. Great job!
October 20, 2014
Rated 2 out of 5 by Billyboy Terrible stay
There were renovations going on during our stay but we could overlooked that as being a necessary evil. The staff was friendly enough but we got no results for any requests. Valet parking was really slow. We waited for 45 mins at one point for our car. One of the valets attendants was really helpful but I can''t remember his name. And on top of the renovations going on there was a cheerleading competition going on. And I think that is why we were treated as second rate guest with no SPG recognition at all. I was very disappointed. This was our first visit to Virginia Beach and it makes us not want to visit again.
July 18, 2013
Rated 2 out of 5 by Gethans A little disappointing!
Positives: Assess to beach excellent. Pools were good. Linens clean.
Negatives: Suite small and poorly laid out. Room tired and worn. Carpet dirty or old. Dirty coffee cup, left by prior occupant, sat in hall for 2 days. Guest services slow or did not show at all. No linens for hide-a-bed. Not enough towels for number of occupants. Staff was not rude, however, they were not friendly. In house restaurants breakfast buffet offered runny reconstituted scrambled eggs, nasty looking gravy, and cold bacon, however, the boxed cereal and hash browns were fine. Overall, as long as you spend all you time on the beach or in the pool and avoid the room and restaurant your stay will be fine.
August 2, 2013
Rated 3 out of 5 by VanessaPro Great service, but need attention
This was the second stay for us. We used points. It was decent enough. The rooms were fine, just a little small, but clean. The public spaced could use some attention. There were filthy windows and glass doors, some trash in the pool area. I highly recommend doing something more with the splash pool area in the front. That's a lot of wasted space. I also recommend better lighting in the bathroom, perhaps a magnifying mirrow, and more hooks for bathing suits and towels.
The staff at the desk, in the bars and restaurants were all great, efficient, and friendly! Best mac and cheese! Good happy hour specials!
August 21, 2013
Rated 5 out of 5 by Yachty perfect for our needs
this hotel had all we wanted - easy beach access, comfortable, clean rooms. allowed us to keep our Maltese with us.
Beds and pillows --great --and my husband is very pillow picky.
Front desk ladies -- young ladies -- had enthusiasm, gave quick responses, and gave excellent info. (We did not know breakfast was included in our rate)
Location -- away from the really "noisy" part of the beach; however, close enough to walk to the Neptune Park area for live music.
Loved the outside snack/drink bar by the pool. Perfect place to take a break from the beach and have lunch and a "refreshing" drink.
July 28, 2014
Rated 3 out of 5 by Gladiator Series of poor events
Little disappointed with the material condition of this room, especially with the way you promote the multi-million dollar renovation. When I arrived in noticed the window sheers were tattered from someone's pet clawing at them, so I notified the desk. My toilet made a trickling noise because the shutoff valve didn't work properly for the whole first night, also notified the desk. Got a towel to dry off on the first morning that had an baseball sized hole in it. Lastly, I was supposed to get some kind of continental breakfast and the only thing out was coffee a half hour after it was supposed to be open.
September 30, 2012
Rated 4 out of 5 by CropDuster Stay
Daughter called 3 weeks in advance to make sure a handicap accessible shower was available. Was not reserved upon check-in. Had to wait in lobby two hours. Bathrooms in conference area not wheel chair accessible, ledge entering bathroom can not be transverse d, without assistance. Can not lock stall or close, if in a wheelchair. Tried to eat in restaurant. beef short ribs on menu not available two nights in a row. No bread available at 6 PM on Sunday night. In my opinion staff appears to be poorly trained at front desk and in the restaurant. Beer can chicken also not available on Sunday also.
July 28, 2014
Rated 5 out of 5 by Glenn1112 unexpected jem of a hotel
I traveled to Virginia Beach from Dallas with family and was blown away with the awesome experience we had! First, the room was confortable and clean (we were in a pet room also) the housekeeping staff was kind and professional! The front desk staff were very nice and helpfull! The restaurants were excellent and not too pricey. The fitness room was very modern, and had just enough equipment, very clean! I travel quite a bit, and was very pleased with my stay! Thank you for helping us have a great family vacation! p.s Every staff member we contacted was friendly,kind, and had a smile! Loved it!
July 11, 2014
Rated 4 out of 5 by Jess825 Great room and pool bar!
The main reason we stayed at this hotel was for the pool/pool bar and it met our expectations....especially with the happy hour and great prices! The price for the room was also reasonable for an Oceanfront room and were upgraded to the Cabana section for our anniversary which was nice :)
My only discrepency is that I wish there was some sort of table out on the balcony so we had a place to set our drinks or maybe even eat out there. We also ate one night in the hotel restaurant which was extremely slow and the appetizer came out with our meal; but the staff was still pleasant.
Overall, great experience and I could totally see ourselves coming back; maybe even for a winter rendezvou!
August 30, 2012
Rated 5 out of 5 by Calimoore Great feature + Superb Staff + Food = Will come back from California!
What a wonderful experience ......we only stayed for one night from California.
Will have to go back. We were greeting by Robert in the front and he was so very nice. He ran across the street and got us some informational things to do around Virginia Beach.
Maria at the desk was the best she remembered that I was celebrating my 22 year anniversary!
The staff really seemed like they enjoyed their jobs and gave us such great service and hospitality. Room was nice and clean...Nice gym equipment
Crab cake with spinach and crab soup......in room was so delicious
yum....Know where I will go next time!!!!
October 23, 2012
Rated 4 out of 5 by Visitor888 Good Location
I thought that the location, the staff, and the pool area were very nice at the hotel.
The only complaint I have is ending up in the handicap room, which had a poorly designed shower. First there was no curtain, which I am not sure is common because I am not handicapped. But the shower was also angled the wrong way so instead of water flowing towards the drain it flowed out the bathroom door into the entrance way and the closet. Thankfully non of our clothes were touching the floor or else they would have been soaked. Having water completely covering a tiled floor is also not safe, and the Sheraton is waiting for a law suit. So if you get room 1012....immediately ask for a different room.
September 19, 2012
Rated 2 out of 5 by DISAPP March hotel madness
As an SPG member I was totally horrified with my stay at the Sheraton Virginia Beach.
Here is a small list of the problem:
No hot water
Shower head was shakeing and rattling
Maintenance man was clueluss on how to fix the problem.
When we reported the problem to the front desk we were first given the run around, and then we were told to leave the water on for an hour. The water just got colder. Eventually we were moved to another room and the same problem persist. We did not have any hot water until early the next morning.
This will not be my hotel of choice th next time.....
March 27, 2014
Rated 4 out of 5 by REALTOR5459 Nice hotel
The staff at Starwood hotels have always been nice and helpful---no difference here. We had a king suite, ocean front, that was very nice. The ONLY thing that I would have a complaint about is the bathroom. The ceiling above the tub/shower is peeling off. The toilet paper holder was loose so the TP kept falling off. Also, no towel bar, so there was really no where to hang our towel to be in easy reach. All minor things...but definitely need to be fixed.
October 10, 2014
Rated 5 out of 5 by Hammer99 Great Oceanfront Hotel!
This was our 1st time @ The Sheraton Virginia Beach Oceanfront Hotel and it hopefully won't be the last! We were very pleased with our room,the hotel and the staff! We are SPG Gold Members and received an Oceanfront upgrade because a room was available and our family loved it! Pool and Oceanfront View was Great! Pool Fountain was a bit noisy but it didn't bother us because we could still enjoy the views of the ocean,beach and the dolphins swimming by! Great Location! Free Parking! Lot's to do on the boardwalk! Very Family Friendly! Our Room was 225 and was a Cabana Room! Great Hotel! Can't say enough great things! And you even get Extra SPG Points for Going Green and not using Housekeeping everyday!
October 10, 2012
Rated 3 out of 5 by Lancer123 Air conditioning and phione
We were either freezing or too humid as the air conditioning couldn't be regulated and we'd have to turn it off and then back on...Many in our group complained of this problem. In fact, I cuaght a head cold from this!
The phone system is unsat..The writing on the phone is so small it's very hard to read and it;s very hatd to figure out how to use the phone as you'd push "room service" it'd ring but that's it as you got no dial tone...Recommend you have an instruction card under the phone on how to use it...We gave up and would have to go down stairs to tell the parking attendant we wanted our car.
Other than that we enjoyed our stay as the staff was super, the food good and the hotel clean! MP Sullivan
May 5, 2014
Rated 4 out of 5 by Sue203 Make Alternative Breakfast Arrangements
Very good on all counts except room service.
Everything was good except room service which was terrible. Day one, breakfast arrived 90 minutes late and without silverware. Day two, it came on time, but they brought double what I ordered and forgot the orange juice. I had to ask at checkout to get any discount for the trouble, in spite of having talked with the restaurant/room service people several times both mornings to try to solve the problems (neither was ever completely solved.) The food at the restaurant is very good but the service and attention to detail needs to be improved.
February 17, 2014
Rated 2 out of 5 by MikeNess Hotel is OK; staff could be improved
Too many issues to explain in detail! The list:
* The Concierge level was not at this location as it sessional
* Bra left the hall of the main hotel hallway after asking staff to have it removed more than once
* I was called to state that my credit card was declined even though I paid in points and left a cash security deposit
* The fridge in my room had food so old in it that had freezer burn
* The pool door to the street was left ajar for days over the July 4th weekend
* The staff would talk about family planning in-front of my children who are young
* 1/2 of the washing machines were not functioning
When I spoke to management about this they only wanted to know "what could they do make my stay more special."
July 8, 2014
Rated 3 out of 5 by painterld Room
Over all everything was great, but the dog hair on my comforter. I did not realize it until the second day that I was there and had laid across my bed. I had a note from the housekeeping staff telling me not to hang the Green sign on my door if I needed my room cleaned. I didn't know this until around noon. I didn't appreciate the note at all. The initials on the note were CW. I know people bring pets. But I was in room 812 and it had dog hair in the sofa. Then moved to room 417, and it had hair on the comforter. I was told that 3rd floor was for animals and 4th for overflow. If there is an animal in the room, then the comforter needs to be changed once they leave. I like the hotel very much other than the animal hair. I have allergies and this didn't help.
September 11, 2014
Rated 2 out of 5 by ka2013 Housekeeping needs help.
I checked into the hotel on Monday. I did not put anything on the door asking not to have housekeeping. Nobody came to clean the room on Tuesday. I had left the towels on the floor so did not want to use again. When I called the desk, they did send me additional towels (no real apology), but they arrived about 30 to 45 minutes later. Housekeeping came on Wednesday, but no housekeeping again on Thursday; checked out on Friday. Very dissatisfied with the service. No real explanation when checking out as to why I didn't receive housekeeping services; just given additional points to my SPG card, but I will probably never use those. Also, the room did not have any complimentary shampoo, etc. when checking in.
October 14, 2013
Rated 5 out of 5 by bornshopper614 Loved Every Minute!
This was our first trip to Virginia Beach and we had such a fun time!!! The hotel staff was so friendly and helpful as soon as we arrived to check in. Rooms were very clean and the beds were very comfortable and our view and balcony were just perfect. We were able to leave our vehicle in the hotel's parking garage until it was time to go home because we were able to walk to everything from the hotel. After being at the beach all morning, we could take advantage of the pool. We loved that the hotel was pet friendly so we could take our Pekingese with us but you would never know there were dogs there because it was always clean. The breakfast buffet was excellent!! We really enjoyed our stay and will definitely be back!!!
July 18, 2014
Rated 1 out of 5 by Richmoa Not happy
I stayed with the hotel on the beach with my command sponsored party. After I checked out my bank suspended my card due to multiple unauthorized charges to my card. Ranging from gift shop to bar and various other things. The people at this venue will never receive my business or my commands.
December 27, 2012
Rated 4 out of 5 by AGRife Clean and Updated
Had to wait over 25 minutes to get checked in. Both front desk reps were on the phone FOREVER and not one time did they apologize for the wait or say they'd be with us soon. Nothing. Finally had a supervisor come to help out the front desk and the people behind us jumped ahead and was waited on first. VERY FRUSTRATING! Comforter on bed was extremely heavy and uncomfortable. Although room was clean and smelled fresh, the room was un-level which made the bed un-level.
September 29, 2014
Rated 2 out of 5 by July14Guest Less than thrilled
When I checked into my room it had a really bad odor. Since I had to walk back across the street to the parking facility to put my permit in my car, I grabbed some room air freshener at a nearby convenience store and applied a more than ample dose to the room when I got back. That seemed to help, but I left the room again and when I got back the odor had more than overwhelmed the air freshener. At that point, I stopped by the front desk and mentioned the problem. Some time later something was done and the odor gradually went away without the need for more air freshener. Unfortunately, by then I had the perception that maybe things weren't as clean as they could be and I was somewhat uncomfortable for the duration of my stay.
July 21, 2014
Rated 5 out of 5 by Manju Beautiful location, five star service!
I stayed at the Sheraton Oceanfront on Christmas day. The hotel is newly remodeled every staff member I came across was plesant and gave five star service. My room was clean and odor free!! Checked out the pool and the tempature was perfect. Cant wait until my next stay!!!
December 27, 2012
Rated 5 out of 5 by Mike353 Great location and great staff
Patty and I stayed with you last week as we traveled from NY area to Raleigh; we had an incredible room and appreciated the Platinum upgrade to the cabana suite!! THANK YOU!
We were especially impressed with Bekah at the front desk...she was a gtreat first impression for your facility.
Also noteworthy were Samantha and Kelly at the pool bar and resturant. They were both very professional and knowledgeable about the local area.
We will definately come back again for a longer stay.
Mike and Patty Milner
Rear Admiral, US Public Health Service (Retired)
June 18, 2014
Rated 2 out of 5 by diaappointed23 Disappointing
It is the Sheraton so you expect quality, but they description of the room was misleading the hotel clerk even said a lot of guest think. Former guess personal items where in the room after I was told the room was cleaned.
August 10, 2012
Rated 3 out of 5 by Mary28 We enjoyed our stay at the Sheraton.
We are a family of four and traveled with our family dog and the stay at the Sheraton was enjoyable. We were in a Deluxe Queen Oceanfront and the room was clean, a little tight and very expensive. We received the AAA discount and the room rate was still high.
We also received breakfast for two each day under the AAA rate, which the buffet was excellent. However, this past Saturday the hostess was not very good with the customers. She actually embarrassed me to the point that a good portion of my day was ruined. I hope she doesn't make anyone else ever feel that way.
August 17, 2012
Rated 5 out of 5 by vegasgirl oceanfront Gem
We have stayed here many times but this stay exceeded our expectations. I would especially like to thank Tia who helped with our phone reservation. She worked out a detail that others could not at the Starwood reservation main number. SPG recognition was exceptional. We were given a beautiful OF room. The bedding was very comfortable and the room was quiet. Everything was very clean for an OF hotel. We loved having the refrigerator in the room. The ice maker was convenient as well as the elevators. The bathroom was very very small and the bathroom lighting was too dim. Parking is easy across the street in the garage. The hotel is on the northern end of the boardwalk. Beautiful beach area, boardwalk and biking right outside. Beach shops across the street as well as diners and pancake house.
September 12, 2014
Rated 4 out of 5 by Rose13 great view and nice upgrades
While this was a positive overall experience, there were little things that could be improved. The A/C unit in the room was quiet - so quiet it didn't work overnight. not sure what that was all about. The fawcet in the bathroom leaked. it was surprising that housekeeping wouldn't notice this and turn in a repair order. Additionally, when we asked for our towels to be "refreshed" they sent clean ones, but didn't take away the large pile of wet ones. Additionally, we received four bath mats and no bath towels! Kind of hard to dry off from a shower with a bath mat.
June 24, 2013