Rated 5 out of 5 by popcornpirate Very Helpful Staff
A Great Hotel but an even Greater Staff. When they say they aim to please....they go way beyond.
August 18, 2014
Rated 2 out of 5 by CarJohn 1st bad experience
This has been my 6-7 time staying at the hotel as we attend the Newport Jazz Festival annually & have a daughter attending one of the local colleges. All experiences have been great except for our last visit. As a Starwoods Preferred Gold member we have always stayed on the 5th floor. For some reason we were put on the 3rd floor and not given access to the 5th floor lounge. When we questioned this with the front desk we were told that we had to upgrade to get to the 5th floor???? We were then told we could have access to the lounge (like they were doing us a favor), but we had to come down twice to get our pass keys activated to enter the room. To make things worse, we did have one of our children in the room, and the TV would not work. We called to have it fixed which someone came right up and did, but once we turned the TV off, we could not get a channel again. Just a frustrating week-end at a hotel we count on. Please tighten up on the service.
September 6, 2012
Rated 3 out of 5 by JerseyJim Short stay, short review
I spent one night here while helping a family member move into the area. I checked in late (10:30 pm) and left after breakfast the next morning. The room was spotless but I was placed next to the elevator so the room was noisy. I used a discount rate so I feel I got a very nice room for the money. I would stay here again in the future.
June 4, 2013
Rated 4 out of 5 by Trvlgal Great Hotel near PVD airport
The Sheraton Providence Airport is conveniently located to PVD airport. Staff is friendly and goes the extra mile to accommodate. Room was standard Sheraton-very clean and comfortable. Free parking and club room is comfortable and had a nice breakfast spread - pastries, bagels, cereal, scrambled eggs, juices, milks, fruit, coffee/tea.
April 28, 2013
Rated 3 out of 5 by Gosling this hotel needs improvement
I was disappointed because I was given a room that has no view and the air conditioner was in the middle of the window and therefore, you cannot pull the curtains all the way. the air conditioner was loud and there was no fridge in the room.
July 16, 2014
Rated 4 out of 5 by DougD The staff was terrific
Jamel is a special person who treats guests with special attention and courtesy. He is terrific. Diana was particularly friendly and informative. Finally, Elise, who is going to work for Disney after graduating from Johnson and Wales, is going to be a great manager and leader. All 3 were stand-outs and deserve special recognition.
June 1, 2013
Rated 5 out of 5 by Daveatbat AWESOME!!!
I have never experienced such a hospitable hotel. The staff was truly amazing and the welcome I recieved was like no other.
August 11, 2014
Rated 3 out of 5 by TC83 Needs Improvement
I expected more. The walls, I was on the club level, are paper thin and noise level was high. HVAC system was dated and annoying. The bed was not typical Sheraton comfortable. The hallway was littered with dirty dishes at 9pm and were still there at 9am the next morning. On a positive note, the staff was great.
April 14, 2014
Rated 3 out of 5 by brs93055 Hotel needs renovation
Despite friendly and responsive staff, I wouldn't recommend this hotel, because it's facilities leave it's guests with the impression of outworn devices. (elevators, dirty windows)
July 28, 2014
Rated 4 out of 5 by Achillesheel A good stay
The hotel is clean and well-kept. The staff is pretty nice and helpful. Everything looks good other than the concierge lounge. The food selection of breakfast is extremely limited in the concierge lounge.
July 21, 2014
Rated 4 out of 5 by Scogo2 Very nice hotel
We were very pleased with all aspects of the hotel. We weren't expecting much, but were very happy with what we found. The Club Lounge was excellent. Probably one of the better ones we've been in. The work out room was fairly big for the size of the hotel. Rooms were clean and spacious. Will be back if in the area.
June 28, 2012
Rated 3 out of 5 by sre20 Housekeeping issues
Adult rollaway was delivered without extra pillows. Although there were (obviously) three of us in the room, towels were delivered every day only for two. Toilet did not flush well; problem reported to front desk on multiple occasions but not corrected. Drawer pull could not be attached (screw probably stripped).
September 9, 2013
Rated 1 out of 5 by jack110413 My nightmare at the Sheraton
A swingers club played loud music after 11PM in the room next to mine. When I complained twice to security, the security told the club members who complained. They began banging on my walls & door, yelling outside of the room. I finally escaped the hotel at 1AM. I slept in a chair at the airport for 5 hours.
November 7, 2013
Rated 5 out of 5 by hdawg Great Airport Hotel & Even Better Staff
My wife and I recently stayed here and enjoyed our experience. Jamal at the front desk and Charlie driving the shuttle bus were fantastic and standouts at the property.
A clean room, hot shower, working Internet, a stocked lounge, and quick & prompt shuttle bus made this a stay I wouldn't mind repeating.
September 2, 2013
Rated 5 out of 5 by Sunny05 Warm Hospitality
The Hotel has a great location by the Airport and is very easily approachable to all the major highways. The staff was very friendly and the Managers were very helpful. We were always treated with beaming smiles. My family had a great time during our 6 days of stay.
Please keep up the great work. Thanks.
July 25, 2012
Rated 5 out of 5 by tonyHapfrompgh Love the staff
Mike at the front desk goes above and beyond. He is helpful and remembers the details. Megan is doing an excellent job. Alex is the best in the club lounge. Drivers are friendly and prompt.
July 19, 2014
Rated 4 out of 5 by Coachrick32 Great Value!
I enjoy my free night awards. This Starwood location is great for those quick recharges. I did take the club upgrade this time. I was pleased with the appearance and decor it made it very comfortable. Traveling with my family the 4 of us had some snacks at night and a decent breakfast in the morning.
November 21, 2012
Rated 5 out of 5 by yankee99 excellent hotel
hotel was clean, nice pool and workout area. Got a good night's sleep.
August 9, 2014
Rated 5 out of 5 by sullyandjoe nice clean room
We arrived late at night and left at 4 am. so did not use any thing but the bed and room. both those were excellent.
August 2, 2014
Rated 4 out of 5 by ttn5038 Always a consistently pleasant stay
The staff are always very welcoming and willing to answer any questions. I've stayed here multiple times and have always had consistent service.
July 25, 2014
Rated 3 out of 5 by DW190 Nice staff, but dogs are annoying
Both nights I stayed there, I had to listen to little yapping dogs in nearby rooms and in hallway. 10:15 PM on a Thursday night on club level, and repeated barking across the hall. That is not what a business traveler should deal with. Will make me think twice of going back to this hotel
July 1, 2012
Rated 5 out of 5 by tonyHapfrompgh Love the staff
the staff is friendly and always knows my name..From Lisa's Wednesday nights in the club lounge to Olga at the front desk, to Alex and Doreen and Melissa they all do a great job making us comfortable . I can speak for the other regulars that we feel like home when we stay there.
April 18, 2012
Rated 5 out of 5 by GJP1 Excellent Service
I highly recommend this property based on its location and well trained staff. The rooms are larger than average and the front desk, restaurant and club lounge staff are very good. The staff are as good here as any of the Starwood properties I have stayed at around the world.
April 27, 2012
Rated 4 out of 5 by pdip very convenient
The front desk staff were very professional and nice... the only thing I would recommend is to ask the clients if they need any help with the luggage I grabbed the bell cart (which was fine) and did my own bellman work. Again other than that it's a nice hotel
April 29, 2014
Rated 5 out of 5 by LPizz The staff were amazing!
We stayed here 5 nights and were treated wonderfully from the beginning. A special shout out to Charlie the shuttle driver whose friendliness is unparalleled, Doreen in the club lounge for her extraordinary assistance, and Agnes at the front desk for her exceptional service.
March 4, 2012
Rated 3 out of 5 by Frankie421 Cleaning service needs work
The room was clean when I first checked in, but after I had stayed one night and came back to my room the following day the kleenex box was empty, and the room wasn't cleaned or picked up. The bed was made and the towels were replaced, but other than that it wasn't cleaned.
July 30, 2012
Rated 5 out of 5 by LetsGoMets Mike at the Front desk
The entire staff at Providence goes out of their way to exceed expectations, especially Mike! I choose this hotel even though business takes me to Massachusetts because of their service and attention to detail...Never disappoints!
June 6, 2014
Rated 3 out of 5 by Uffie Upside potential
Food at floor 5 have large upside potential. One morning there was nothing in the refrigerator, no water, no yoghurt, no coke nothing. Bread, no.
July 17, 2014
Rated 5 out of 5 by tonyHapfrompgh Great people
Mike is one of the best front desk workers I have ever met. He always knows me, remembers my wake up and choices. He always goes above and beyond. Between Mike and Alex in the lounge, they are the best
June 24, 2014
Rated 3 out of 5 by Mary007 Hotel was fine; clean.
Hotel is older, but has been remodeled. I had no issues.
August 1, 2014