Rated 3 out of 5 by JGiraffe Kind of Old But Still Nice!
The hotel is tucked away between what appears to be a rural neighborhood. So when the concierge told me they had put me in a room with a view, I thought he was joking. Let me be clear, this hotel honestly has one of the best views of Washington D.C. you'll see. You can point out all of the monuments from your hotel room so this is a nice bonus.
The rooms are quiet, and the renovated rooms really add to the atmosphere of the hotel. Wi-fi is good enough to get work done and the staff is incredibly friendly. The gym is about twice the size of most other hotel gyms.
Downsides - the parking pass they give doesn't ever seem to work.
The downstairs bar is poorly designed.
April 1, 2012
Rated 5 out of 5 by Timushka Comfortable Hotel Near DC
I just completed a one-night stay while in DC for a meeting. I found the hotel comfortable and clean. It was easy to access from the freeway. The staff were friendly and accommodating. I was given a Platinum upgrade to a room on the 14th floor next to the Club Lounge with a nice view of the Capital. The room was similar to other Sheratons I have stayed at. The food in the Club Lounge was better than I was expecting, both evening appetizers and breakfast the next morning. The fitness center was clean, but small and had only two treadmills that were both in use the afternoon I visited. The pool was clean as well.
October 21, 2011
Rated 5 out of 5 by AS7164 Excellent
Excellent Service, Right from check in to check out, the warmth and the person care given was exceptional, There not enough to say about the staff, they are very caring to your needs and they will go out of the way to assist, Paul Is an asset there always smiling and ever willinging to help, he really made my family and myself at home. Food and Beverage what can i say , absolute professionals all the way through , right from the leader Steven right down to staff , extremely welcoming.It was a great stay and it all stems from the leadership at the top
Thanks once again for making our stay so memorable
May 16, 2012
Rated 5 out of 5 by SamF New Years Eve Stay
I recently stayed at your Sheraton at Pentagon City. The rooms were immaculately clean and the staff was very polite and professional. There was one receptionist in particular who's name I think is Sura. On top of being easy on the eyes, she was very pleasant and informative in answering all my questions at check in and at check out. Despite what had to be a very hectic 2 days for her, she greeted everyone with a smile. She set the customer service bar extremely high and is a great representative of your beautiful hotel. Thanks for providing me with a comfortable and fun New Years celebration!
January 3, 2013
Rated 4 out of 5 by Lisa1206 Hotel Stay Comfortable and Convienent
I stayed here for 2 nights with my son while visiting 2 colleges in DC, the staff was wonderful and the room met all our needs. I would definitely stay here again! The shuttle service to the Pentagon City METRO was always on time, would suggest adding extra's shuttles during peak hours.
April 16, 2014
Rated 1 out of 5 by Dissatisfied14 Overall Bad Experience
I stayed here for a wedding event. We had reservations that I booked at the end of October under a group rate for the wedding. I booked four rooms with double beds. When we arrived at the hotel, just before three, we were told it would be 40-50 minutes until the rooms were ready. Not what you want to hear after traveling six hours. Finally they "found" a room, with a king bed. Uh, no. waited while they scrambled around and came up with a double room. But only one. We were able to take the luggage to this room, and get on with our plans. They tried to give us another room, but it had a horrible odor, something of a cross between heavy cigarette smoke and cat urine. The rug was filthy. I have a feeling it is a room they don't use often.They did eventually offer us a suite, which was a nice surprise. They also comped the internet and parking fees. But the other two rooms remained king accommodations. When I called the 800 number to check on the reservations and make sure that I had booked what I thought, I was told they were switched to the king rooms at 11:51 that morning. "Did I check in early?" -No, at that time I was halfway to my destination. The desk clerks told me they overbooked their double rooms - somehow, that shouldn't be my problem.
The shuttle service was nice to take you to the shopping mall and metro. The shower was a drip, with low water pressure. My family was spread out all over the hotel. There were hundreds of kids on school trips. The rooms were clean, but dated, with stains on the carpets and the furniture was a little beat up. The location is a little inconvenient, but from the side of the hotel facing Washington, the view is spectacular, if you are up high enough.. Otherwise you are looking down into people's houses and yards.
The wedding reception was great. Good food, quickly served, and run without problems. Except for the lights which I saw at least three people, including myself and a waitress, trip over.
Suffice to say, it is not a place I am ready to run back to right away.
April 29, 2014
Rated 5 out of 5 by jason14 Really Nice...
This was my first time at this hotel. I was attending a workshop and found the location very close to lots of things such as food, and attractions.
My room was nice as elegant. There was only one little concern. When I entered the bathroom, there was a small puddle of water on the floor. This could have been from the cleaning crew. Flat screen TV, and nice picture window to view the outside world.
The hotel does seem to have high volume of traffic. Over the two days, I encountered many groups that were also staying for trips to attractions in the area from across the globe.
May 2, 2012
Rated 1 out of 5 by Jim487 Just want your money
Made the mistake of putting green card out to skip a day of room services. They didn't clean room for three days. Card indicates one day. Staff said ,"Oh everbody knows its for three days". Even asked staff to clean room after two days they iognored my request. On top of this you are suppose to get a five dollar credit for each day never got one for the last day. Ordered room service ever mourning, but could not get them to leave a card you need to put on the door. Front desk was less than helpful. Breakfest was quite good staff from kitchen were pleasant and very courtous.
November 5, 2013
Rated 4 out of 5 by DooLittle The hotel location is great
The hotel is close to the metro station and a shuttle bus to the metro. It was great for going in to DC but far enough away to not have to be a part of the city.
The first breakfast that I had for the conference was awful!
April 16, 2014
Rated 4 out of 5 by WoogieSr Must have been an "off" day!
I've stayed at this hotel many many times and have, for the most part, been very pleased. However, my February 10th stay was below standards. I checked in between 5 and 6:00. When given my room # I asked was it on a club floor? (I'm a gold SPG member). I was told no, they had a large check-out earlier and the rooms weren't cleaned. I should have been offered parking, but was not. When I got to my room, the view was nice however, my room did not look thoroughly cleaned. There was trash in my waste basket, only ONE hand towel and the overall smell of the room was not fresh!
February 15, 2012
Rated 3 out of 5 by Amorae Good exempt for a few minor things
This is a nice hotel with a convenient shuttle that drops you off at the airport or the nearby mall & metro station. There were a few minor things that could have been better:
The doors to the hotel rooms slam loudly unless one shuts them carefully. I know this is probably a security thing, but it is also really annoying when one is trying to sleep and is woken up by several doors slamming at 6am.
There was no ironing board in our room (#423), which was fairly annoying when we pressed for time to get out the door. We did not contact the management because we were in a rush to get ready.
Several of the outlets in our room were faulty. The one in the bathroom didn't work at all and two others were too loose preventing things from staying plugged in (annoying again).
On the positive side, the beds were pretty comfortable and the facilities kept up except for these minor issues.
It would be nice if there was a complimentary breakfast and a hot tub.
April 8, 2014
Rated 3 out of 5 by Jaspen The Hotels Location is nice in regards to DC but CONSTRUCTION is horrible nearby.
Title says it all. Rooms are not very private. Neighbors can be heard easily as if they were in your room. Beds are very firm. Breakfast is overrated. Parking fee is high.
April 10, 2014
Rated 1 out of 5 by Bill81 This is the worst Sheraton I've stayed at.
I was not satisfied with this hotel nor the staff. Although there was a concierge desk, it was never occupied. I found the bartender in the evening rude. It took me 15 minutes to order a drink and then I was treated rudely when I questioned the charge. My room had a strange odour - it was similiar to pet urine. You might want to consider mats for your tubs as I almost slipped twice on taking a shower. I am athletic so was able to avoide a fall.
March 13, 2014
Rated 5 out of 5 by Kart Great Experience in DC
The hotel staff were efficient and friendly even when our flight put us in at 4:00 am. We enjoyed our stay very much.
April 8, 2014
Rated 5 out of 5 by VATraveler17 Outstanding Service
Elena at the front desk provided exceptional service upon check in and quickly recognized SPG status. Great job!
Ermerlita at the club lounge during breakfast was very accommodating, friendly, and maintained the place spotless! Outstanding Service!
Lady at the pastry/coffee shop, front of the restaurant helped me set up a muffin try for breakfast. She went way and beyond her way to make sure the breakfast purchased were presentable. Thank you!
March 4, 2014
Rated 4 out of 5 by abcdk391 This Hotel is Enjoyable
I was pleased with how easy it was to get checked in and out even when I was using a Living Social coupon. The room and hotel were well-equipped. The workout room was nice. The shuttle running to the nearest metro stop operates regularly and is convenient. The only issue is that making the initial reservation with the coupon was difficult and passed between people until someone solved the problem for me. Also the current roadwork outside makes it impossible to walk to the metro station yourself but the hotel shuttle works very well.
January 14, 2013
Rated 5 out of 5 by John1921 Outstanding Staff Member
Ms. Denise Hodge is an outstanding member of your staff !!!
April 5, 2014
Rated 5 out of 5 by 15underpar Great service, location
We really enjoyed our stay. We only planned on staying one night but after we checked into the "other" hotel we started missing the accomodations. One phone call to SPG allowed us to check out of the "other" hotel and return to the Pentagon City Sheraton. Once the rennovations are complete, this hotel will be the place to be when you visit DC!! We are already looking forward to our next visit to the DC area! Also, the front desk staff was excellent. One young lady in particular (Venus, I think) was just wonderful!
October 15, 2012
Rated 4 out of 5 by Sase2 Great For Families
Staying at this hotel was so very nice. My family and I just wanted to get away. When we first signed in we met Cy, the person at the registration desk. He went out of his way to make sure that our family was comfortable and happy. We aren't familiar with the area and he made sure that we knew exactly where we were going. Thanks so much, Cy.
If I would report a problem, it would be that we weren't able to use the pool because they were doing construction. I just wish that we had known about that.
October 11, 2012
Rated 3 out of 5 by Kimikoftokyo Wrong Time To Visit
I visited during the hurricane we had last August. I had no where to go so I decided to stay here. The first problem that I overlooked was that They couldn't find my name at the front desk. I had to find internet to try to get on my phone to show them . Until I just showed my Starwood card. The place was wonderful the room was nice though the lights went off and such. What makes me give it a bad rating because of the staff. They maybe was too busy with the hurricane situation to even help me with my problem, I didn't even get to talk to the head of it all. If i didn't press through customer service for a few month, I would of never received a sorry from him. They were just rude the only nice people were the cleaning people. Because of the late response I will not stay there unless I have to.
February 8, 2012
Rated 2 out of 5 by Jim1000 Worst Starwood Experience - Never again
The hotel is decent to say the least, but the staff at the desk are subpar. However cleaning staff -- very kind.
From check in, staff was rude and curt, lacked courtesy and was quick to get you out of their face. Management was disorganized, and while waiting to get checked in, female staff complained about their personal lives etc., which made other patrons visible uncomfortable and annoyed.
At check out, billing was off, overcharged on parking and other misc things. At check out, staff again was bickering and showed a great deal of complacency. Had to print out bill four times to verify correct amount, but AMEX statement shows incorrect charges - in dispute now.
Regretfully chose this hotel due to value, but regret choosing it. Will not stay here and will not recommend to anyone to stay here.
August 29, 2013
Rated 4 out of 5 by 2travellers Nice hotel but .....
Nice hotel. The location is a bit off the beaten track though which wouldn't be a problem if the van service was reliable. I found the van service to be undependable. When calling to schedule a pick up, you are given a standard robotic response which is unreliable. You have to call 2-3 times to actually get someone to pick you up. When you're standing outside in the cold, freezing waiting on a shuttle that does not come when its supposed to, the beauty of the hotel diminishes greatly.
February 26, 2013
Rated 5 out of 5 by Joyfulkira Great!
I was able to stay at this hotel for a special SPE rate which made the stay even more exceptional! The staff person at the front desk was very pleasant and that starts your stay with a positive outlook! The room was fresh and clean. the towels were fluffy and bright! The bedding was clean and the pillows were plentiful and fluffy. Our overnight stay was quiet and restful. In addition, we were able to attend our conference and leave the car parked until 7pm after we checked out!
July 27, 2012
Rated 4 out of 5 by Lavender This hotel is pretty good.
The mattress is a too soft for my taste. There's no place to hang the hand towels where the sink is in the vanity area, and that old, yucky rubber in the bottom of the tub needs to be removed! After check-in I had to go to the front desk & ask for additional towels because no one answered my 4 calls. The garage could use more directional traffic flow signs. The wait staff in the ballroom was exceptional! But the man & woman at the desk at check-in where not friendly at all.
November 7, 2012
Rated 5 out of 5 by mysterytraveler Great Value - Great Hospitality
A family vacation - made all the better due to the caring and attentive team at Sheraton Pentagon City Hotel. Thanks
March 18, 2014
Rated 5 out of 5 by VATraveler17 Outstanding Service at the lounge
Emerlita provided OUTSTANDING service during my stay. The breakfast by far was the best around! It's the cleanest and offers a wide array of food! This is now my favorite Sheraton!
The lounge is always clean and the service is exceptional! Great job Emerlita!
March 7, 2014
Rated 2 out of 5 by mikeandelaine Location great for what we needed - then it went downhill!
We recently participated in Wreaths Across America at Arlington National Cemetery. Sheraton Pentagon City was the perfect location for a place to stay.
We arrived on a Friday evening - "Sorry sir, the club is closed for the weekend". We are SPG Gold with 26 stays so far this year. We have to come expect and enjoy the club.
Our room had a great view of the city, but you didn't want to look down as the carpet looked like it had come out on the losing end of a frat party beer blast. I took pictures to document the mess.
Now when other SPG hotels have had closed clubs we have been invited to breakfast at no cost, as if we were in the club. This offer was not made to us.
For our 26 SPG stays this year this was hands down the worst. However, the honor of participating in Wreaths Across America made the whole trip extremely worthwhile.
December 20, 2013
Rated 4 out of 5 by Skyehiker Good Business-Trip Hotel
Just depends on what you need a hotel for. For me, on a business trip, it was great. Dependable, consistent, on-time shuttle services for the 5-minute ride to/from DCA or the Metro station & mall at Pentagon City. It's a conveniently short distance by taxi or a couple of stops by Metro to private & gov't offices in nearby Arlington, Rosslyn, etc. It's an "airport" hotel that doesn't feel like one. Its Club Lounge has a great selection of hot foods to enjoy after a long day of meetings. Now, it's not for the tourist--there's nothing touristy nearby, not much really to walk to right around the hotel, and you're a solid several stops to central DC attractions. So, if a holiday with the wife & kids is in order, think elsewhere. BUT, on business in DC, and in need of dependeable staff and service, the Sheraton National was a great fit.
October 22, 2011
Rated 4 out of 5 by Cosmo57 City View vs DC View
Overall experience to Sheraton National was great. However, during the reservation process, I specifically asked for a DC view room since it was the room type we had 25 years ago. When the confirmation was emailed to me, it showed City view so I called the property to inquire about the mixup. The property assured me we had a DC view room. Long story short, we ended up with a City view room. Very disappointed when we were told no DC view rooms available.
November 11, 2011
Rated 4 out of 5 by travelguy location-close to DC but not good at night
I've stayed at this hotel a couple dozen times. It offers free shuttle to Metro (subway) and airport at scheduled times. The area immediately around the hotel has always seems a bit sketchy to me and there are no other dining options in walking distance. However, you can zip into Pentagon, DC, Crystal City, or DCA airport within a couple minutes. Views from East facing rooms are amazing--all of DC in your view. And it's spectacular from the Club Lounge.
October 31, 2011