Rated 3 out of 5 by HMHG1 TO MUCH REPAIR
REMODELING NO POOL TV NOT WORKING PROPERLY NO REFRIDGERATOR MEDICAL USE
August 1, 2012
Rated 5 out of 5 by Jimmy06 Hotel has great features
The hotel met our needs in every way. Staff was superb! Great location.
September 28, 2012
Rated 5 out of 5 by AlSr Clean & Friendly
Everyone one helpful and friendly and the room was spotless.
November 29, 2011
Rated 5 out of 5 by XXXX X
Room was great, service was great, but TV didn't work
January 25, 2013
Rated 5 out of 5 by Chief1 Excellent Staff & Amenities
Staff met all my needs. room was excellent
September 26, 2012
Rated 4 out of 5 by GeoffB100 Great Views
Great views at night from the "city view" room. Good condition for the most part. Limited on the restaurant food options but really pleasant staff
June 23, 2014
Rated 3 out of 5 by Michelle5 Disappointing Stay
I have stayed at Sheratons around the US for over eight years now. I have never been more disappointed. There were a few problems.
One, finding my reservation took ten minutes to find, and I did not get a warm reception. Secondly, I had a key that didn't work, so it was hard to get into the 24 hr gym. Yes, 24 hrs but it was locked. I understand renovations, but no explanation on why there were no clean towels for the workout.
The scariest thing was thing was with my credit card "incidents". My card was charged fifty dollars when I checked in for incidentals. I have never heard of a Sheraton precharging. I was settling in for my meeting the next morning, and I read an email alert from my credit card company. It came in at 2:06 am. I was charged $74.06 by the hotel. When I went to ask the front desk, they stated it was for room service. My room service bill was less than $20 for the previous night. I started to see puzzlement in their faces, and I inquired again what the charge was for. I got a response of annoyance. After standing there a few minutes silently, the clerk gruffly said that nothing will be charged to my account again. If I want something to eat, I must come down from my room and pay for it myself. My card is mysteriously being charged by the hotel, and you’re upset with me.
August 6, 2012
Rated 5 out of 5 by Sammy4882 The staff is great
The hotel is very nice and clean. The hotel staff was very friendly and helpful.
June 24, 2014
Rated 4 out of 5 by sylvia14 The hotel is situated in the perfect location.
We had a wonderful experience and will definitely recommend it to others.
June 24, 2014
Rated 5 out of 5 by Bigdaddy55 Sleep very well
Restaurant and bar, very good service.... Points SPG not recognized. Also, when I call or on line my rates very.
June 22, 2014
Rated 2 out of 5 by Michael0745 Needs improvement in many areas
Room was not clean as it should be. Wallpaper peeling....Restaurant unsatisfactory....Club lounge tables not clean....Restaurant tables not clean.
June 21, 2014
Rated 2 out of 5 by JR71 Poorly Managed Hotel
I was very disappointed by three things: the front desk staff, housekeeping, and the hotel shuttle.
I had requested a connecting room with my sister when I made my reservation on-line several weeks prior to our trip. The week prior to arrival, my sister called the hotel to confirm the request. When we checked-in, no trace of either request could be found. They, of course, could not accommodate the request. As a concession, they offered us free parking. This did not make up for the fact that our request had been ignored.
Upon check-out, I saw a charge for “Miscellaneous - $20.” When I asked about this charge, I was told that I had requested a roll-away bed and that is what the charge was for. Of course I had not requested a roll-away. I requested adjoining rooms. So I didn’t get what I wanted and was charged for something I didn’t request. The charge was removed from my bill.
Housekeeping : We were given one bottle of water in our room. And it was replaced only once during a 4 day stay. This is terrible, especially considering the quality of the tap water. We never had our room service menus replaced either. And they never stocked a pad of paper in our room.
Hotel Shuttle: They are sorely deficient on shuttle seats. They either need more shuttles or bigger ones. We had to take taxis and another family decided to drive because the shuttles were full.
This hotel is in a good location. The view from our room was great. And the food was done well. Room service was a highlight. The food was on time and the order was accurate. And they followed up with a phone call to ensure everything was OK. It’s too bad the negative experiences we had overshadowed the good.
July 30, 2012
Rated 2 out of 5 by KevinM08034 Sheraton Pentagon City...need some improvement!
I'm a loyal SPG Gold Member and I only stay at Sheraton Hotels but I'm starting to rethink that decision. I have stayed at six different Sheraton Hotels over the last three months and half of those stays there were issues.
So the Sheraton Pentagon City where do I start.
We booked a "city view" room and when we checked in we first got a non city view room.
The employee at the front desk also forgot to give us a parking pass...didn't offer any information on internet or the hotel in general.
After seeing the non "city view" room I decided I would go back to the desk and get what we had reserved. There was a different person checking people in and she was very helpful and changed the room to a "city view" room, this was the highlight of the stay at this Sheraton Hotel, the view is nice.
So my wife early that evening attempted to take a shower, well there was hot water and there was cold water...but no mix. We called the front desk and the sent a maintenance person up, it took an hour to fix but it was fixed. The maintenance workers were very nice and apologized over and over...hotel didn't mention anything or offer anything for the inconvenience.
So our first night was paid with SPG Points and the second night SPG Points and cash. Well they attempted to charge us for our first night, then the second night they added an internet fee and a $20 miscellaneous fee, which even they didn't know what it was for??? The fixed the issues but again offered nothing for the inconvenience.
The INDOOR pool was closed for renovation...in August the hottest month of the year...who ever made that decision should be asked why.
So I would not recommend the Sheraton Pentagon City to anyone at this point. Maybe, just maybe after they get done with their renovations they will be a better hotel but at this point I doubt it.
September 5, 2012
Rated 2 out of 5 by RickEMT Definitely Not one of Sharaton's Best
This Sheraton hotel, which bills itself as high-end hotel, is outdated, lacking style, and has a management staff that doesn't seem to put customers first.
The Sheraton commitment to quality and excellence is definitely lacking at this hotel. Not sure if it is a franchise, or what the deal is, but I was there for 5 nights and it was consistently low attention to detail everywhere -- they weren't having a bad day -- this was how it was all the time.
I waiting almost 25 minutes to check in on a Monday afternoon, while front desk staff would start a persons' check-in, then run to get bags from the baggage room, then run out to talk to the shuttle driver, etc. When other guests in line complained to a woman who appeared to be a manager, they were brushed off. The hotel has no charm, no style. It is an aging concrete behemoth. The rooftop indoor pool area and what could be a delightful rooftop terrace had no décor, no plants, nothing except wet tile and some flimsy chairs. The rooms were 1990's style, comfortable but nothing special. They lacked a mini-microwave and mini-refrigerator that is almost standard in any other hotel of this type. The bathroom amenities were reminiscent of Motel 6. Room service trays remained in hallways for more than 24 hours on some days. Parking in this out-of-the-way location was an exorbitant $22.50 per day, even though there is NOTHING in walking distance of this hotel. The fact that they advertise as close to Metro and shopping is ridiculous, especially with the spotty van service to/from Metro they offer. The front desk telephone often went unanswered and required 2 or 3 attempts. I cannot recommend this hotel to anyone unless you are able to get it for under $90/night. I'd rank it with a low-end Comfort Inn. There are so many other more quality- and service-oriented hotels in the Pentagon City/Crystal City area to choose from.
May 20, 2013
Rated 5 out of 5 by Mello24 Army Special Event
First of All, I want to give thanks to the following outstanding employees that met my every need and while doing so always called me by my last name as I approached the front desk. Ms. Sevena was superb to say the least. From the time I walked in she was accommodating and welcoming. Her front desk knowledge and professionalism was quick, honest and genuine. Ms. Sura also met the same expectations and work ethics. The Shuttle drivers were awesome and on time and were always willing to help. I really enjoyed this hotel along with 23 other family members. Your staff made our stay and Washington experience amazing.
March 31, 2014
Rated 3 out of 5 by JGiraffe Kind of Old But Still Nice!
The hotel is tucked away between what appears to be a rural neighborhood. So when the concierge told me they had put me in a room with a view, I thought he was joking. Let me be clear, this hotel honestly has one of the best views of Washington D.C. you'll see. You can point out all of the monuments from your hotel room so this is a nice bonus.
The rooms are quiet, and the renovated rooms really add to the atmosphere of the hotel. Wi-fi is good enough to get work done and the staff is incredibly friendly. The gym is about twice the size of most other hotel gyms.
Downsides - the parking pass they give doesn't ever seem to work.
The downstairs bar is poorly designed.
April 1, 2012
Rated 5 out of 5 by Timushka Comfortable Hotel Near DC
I just completed a one-night stay while in DC for a meeting. I found the hotel comfortable and clean. It was easy to access from the freeway. The staff were friendly and accommodating. I was given a Platinum upgrade to a room on the 14th floor next to the Club Lounge with a nice view of the Capital. The room was similar to other Sheratons I have stayed at. The food in the Club Lounge was better than I was expecting, both evening appetizers and breakfast the next morning. The fitness center was clean, but small and had only two treadmills that were both in use the afternoon I visited. The pool was clean as well.
October 21, 2011
Rated 3 out of 5 by SPGTravelerinDC This hotel is great for Pentagon access
I live in Washington, but needed a place to stay while contractors were working in my apartment. This hotel was close to the Pentagon and Downtown, and the staff is friendly and responsive. Breakfast is delightful, and the views are spectacular. It is not the newest hotel, but it is definitely well-maintained.
June 5, 2014
Rated 4 out of 5 by Marilyn79 Restaurant was great!
I enjoyed the steak special Saturday night and the waiter was wonderful, polite, and such a hard worker, and Happy!
June 10, 2014
Rated 4 out of 5 by SirC Tucked Away
I would recommend this facility for the overall efforts of staff members and partnering services to ensure a pleasant experience for their client - the guest. Although challenging to reach due to construction in Arlington adjacent the expressways, it proved worth the challenges to stay at this location.
June 2, 2014
Rated 5 out of 5 by AS7164 Excellent
Excellent Service, Right from check in to check out, the warmth and the person care given was exceptional, There not enough to say about the staff, they are very caring to your needs and they will go out of the way to assist, Paul Is an asset there always smiling and ever willinging to help, he really made my family and myself at home. Food and Beverage what can i say , absolute professionals all the way through , right from the leader Steven right down to staff , extremely welcoming.It was a great stay and it all stems from the leadership at the top
Thanks once again for making our stay so memorable
May 16, 2012
Rated 5 out of 5 by SamF New Years Eve Stay
I recently stayed at your Sheraton at Pentagon City. The rooms were immaculately clean and the staff was very polite and professional. There was one receptionist in particular who's name I think is Sura. On top of being easy on the eyes, she was very pleasant and informative in answering all my questions at check in and at check out. Despite what had to be a very hectic 2 days for her, she greeted everyone with a smile. She set the customer service bar extremely high and is a great representative of your beautiful hotel. Thanks for providing me with a comfortable and fun New Years celebration!
January 3, 2013
Rated 3 out of 5 by Anonymous2014 Average
One side of the hotel is rather noisy (street + outside fans noises). I asked to change room, the staff agreed but its tone of voice was rather impatient making me quite uncomfortable.
Rooms are correct.
Surprised they offer samples of body lotion, shampoo and conditioner, but no shower gel.
Convenient shuttle bus running every half hour to the shopping mall.
Breakfast and Wifi were not included - found the overall price high.
May 19, 2014
Rated 5 out of 5 by jason14 Really Nice...
This was my first time at this hotel. I was attending a workshop and found the location very close to lots of things such as food, and attractions.
My room was nice as elegant. There was only one little concern. When I entered the bathroom, there was a small puddle of water on the floor. This could have been from the cleaning crew. Flat screen TV, and nice picture window to view the outside world.
The hotel does seem to have high volume of traffic. Over the two days, I encountered many groups that were also staying for trips to attractions in the area from across the globe.
May 2, 2012
Rated 4 out of 5 by JohnP11 The staff was great!
The staff was very friendly and kind!
May 30, 2014
Rated 1 out of 5 by Jim487 Just want your money
Made the mistake of putting green card out to skip a day of room services. They didn't clean room for three days. Card indicates one day. Staff said ,"Oh everbody knows its for three days". Even asked staff to clean room after two days they iognored my request. On top of this you are suppose to get a five dollar credit for each day never got one for the last day. Ordered room service ever mourning, but could not get them to leave a card you need to put on the door. Front desk was less than helpful. Breakfest was quite good staff from kitchen were pleasant and very courtous.
November 5, 2013
Rated 4 out of 5 by Sisters4 Our DC sisters weekend
Your employees were very polite & professional. The food in your restaurant was great. I think the rug in the room ( 1205 ) should be replaced soon, The only thing negative in that room beside the rug was the view . Your Hotel over all was lovely but I would not want that room again, Thank You
May 21, 2014
Rated 4 out of 5 by WoogieSr Must have been an "off" day!
I've stayed at this hotel many many times and have, for the most part, been very pleased. However, my February 10th stay was below standards. I checked in between 5 and 6:00. When given my room # I asked was it on a club floor? (I'm a gold SPG member). I was told no, they had a large check-out earlier and the rooms weren't cleaned. I should have been offered parking, but was not. When I got to my room, the view was nice however, my room did not look thoroughly cleaned. There was trash in my waste basket, only ONE hand towel and the overall smell of the room was not fresh!
February 15, 2012
Rated 3 out of 5 by saywhat4 Poor Sheraton Experience
There are other Sheratons and Starwoods in the Northern VA area that are much better than this facility. Beds were not up to the typical Sheraton Sleeper level of quality.
Unless you walk into the next door Marine base, there is nothing within walking distance of this hotel which is hemmed in by multiple uncrossable highways.
Rooms were clean, but featured an older bathroom layout with sinks outside of the main bathroom area.
May 2, 2014
Rated 4 out of 5 by mar27 Where's the Coffee
Hotel is very nice, but fairly isolated. You'd have to drive to find anything to eat. As such, the hotel's one restaurant is the only option for dining. It is difficult to get a simple cup of coffee during the middle of the day. Around 3:30 p.m. I was looking to get a cup of coffee and there was no one at the restaurant or bar. Finally someone came out after several minutes to help us.
May 6, 2014