シェラトン・ペンタゴンシティーホテル

  • アメリカ合衆国
  • 22204
  • ヴァージニア州,
  • アーリントン
  • 900 South Orme Street
  • マップ

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Rated 3.9 out of 5 by 276 reviewers.
Rated 2 out of 5 by Sheraton Pentagon City...need some improvement! I'm a loyal SPG Gold Member and I only stay at Sheraton Hotels but I'm starting to rethink that decision. I have stayed at six different Sheraton Hotels over the last three months and half of those stays there were issues. So the Sheraton Pentagon City where do I start. We booked a "city view" room and when we checked in we first got a non city view room. The employee at the front desk also forgot to give us a parking pass...didn't offer any information on internet or the hotel in general. After seeing the non "city view" room I decided I would go back to the desk and get what we had reserved. There was a different person checking people in and she was very helpful and changed the room to a "city view" room, this was the highlight of the stay at this Sheraton Hotel, the view is nice. So my wife early that evening attempted to take a shower, well there was hot water and there was cold water...but no mix. We called the front desk and the sent a maintenance person up, it took an hour to fix but it was fixed. The maintenance workers were very nice and apologized over and over...hotel didn't mention anything or offer anything for the inconvenience. So our first night was paid with SPG Points and the second night SPG Points and cash. Well they attempted to charge us for our first night, then the second night they added an internet fee and a $20 miscellaneous fee, which even they didn't know what it was for??? The fixed the issues but again offered nothing for the inconvenience. The INDOOR pool was closed for renovation...in August the hottest month of the year...who ever made that decision should be asked why. So I would not recommend the Sheraton Pentagon City to anyone at this point. Maybe, just maybe after they get done with their renovations they will be a better hotel but at this point I doubt it. September 5, 2012
Rated 2 out of 5 by Definitely Not one of Sharaton's Best This Sheraton hotel, which bills itself as high-end hotel, is outdated, lacking style, and has a management staff that doesn't seem to put customers first. The Sheraton commitment to quality and excellence is definitely lacking at this hotel. Not sure if it is a franchise, or what the deal is, but I was there for 5 nights and it was consistently low attention to detail everywhere -- they weren't having a bad day -- this was how it was all the time. I waiting almost 25 minutes to check in on a Monday afternoon, while front desk staff would start a persons' check-in, then run to get bags from the baggage room, then run out to talk to the shuttle driver, etc. When other guests in line complained to a woman who appeared to be a manager, they were brushed off. The hotel has no charm, no style. It is an aging concrete behemoth. The rooftop indoor pool area and what could be a delightful rooftop terrace had no décor, no plants, nothing except wet tile and some flimsy chairs. The rooms were 1990's style, comfortable but nothing special. They lacked a mini-microwave and mini-refrigerator that is almost standard in any other hotel of this type. The bathroom amenities were reminiscent of Motel 6. Room service trays remained in hallways for more than 24 hours on some days. Parking in this out-of-the-way location was an exorbitant $22.50 per day, even though there is NOTHING in walking distance of this hotel. The fact that they advertise as close to Metro and shopping is ridiculous, especially with the spotty van service to/from Metro they offer. The front desk telephone often went unanswered and required 2 or 3 attempts. I cannot recommend this hotel to anyone unless you are able to get it for under $90/night. I'd rank it with a low-end Comfort Inn. There are so many other more quality- and service-oriented hotels in the Pentagon City/Crystal City area to choose from. May 20, 2013
Rated 4 out of 5 by Business The location of this hotel was not bad, because there was a complementary shuttle service to the nearest subway station. The food in the bar & restaurant was good and not expansive. Room service food was less than our expectation. There should be something else than just one piece of toasted bread and fruit juice for "continental breakfast." The people in the hotel was nice and kind. May 6, 2014
Rated 4 out of 5 by Where's the Coffee Hotel is very nice, but fairly isolated. You'd have to drive to find anything to eat. As such, the hotel's one restaurant is the only option for dining. It is difficult to get a simple cup of coffee during the middle of the day. Around 3:30 p.m. I was looking to get a cup of coffee and there was no one at the restaurant or bar. Finally someone came out after several minutes to help us. May 6, 2014
Rated 3 out of 5 by Poor Sheraton Experience There are other Sheratons and Starwoods in the Northern VA area that are much better than this facility. Beds were not up to the typical Sheraton Sleeper level of quality. Unless you walk into the next door Marine base, there is nothing within walking distance of this hotel which is hemmed in by multiple uncrossable highways. Rooms were clean, but featured an older bathroom layout with sinks outside of the main bathroom area. May 2, 2014
Rated 3 out of 5 by Kind of Old But Still Nice! The hotel is tucked away between what appears to be a rural neighborhood. So when the concierge told me they had put me in a room with a view, I thought he was joking. Let me be clear, this hotel honestly has one of the best views of Washington D.C. you'll see. You can point out all of the monuments from your hotel room so this is a nice bonus. The rooms are quiet, and the renovated rooms really add to the atmosphere of the hotel. Wi-fi is good enough to get work done and the staff is incredibly friendly. The gym is about twice the size of most other hotel gyms. Downsides - the parking pass they give doesn't ever seem to work. The downstairs bar is poorly designed. April 1, 2012
Rated 5 out of 5 by Comfortable Hotel Near DC I just completed a one-night stay while in DC for a meeting. I found the hotel comfortable and clean. It was easy to access from the freeway. The staff were friendly and accommodating. I was given a Platinum upgrade to a room on the 14th floor next to the Club Lounge with a nice view of the Capital. The room was similar to other Sheratons I have stayed at. The food in the Club Lounge was better than I was expecting, both evening appetizers and breakfast the next morning. The fitness center was clean, but small and had only two treadmills that were both in use the afternoon I visited. The pool was clean as well. October 21, 2011
Rated 2 out of 5 by Out dated and poor housekeeping room was not well cleaned May 12, 2014
Rated 5 out of 5 by Excellent Excellent Service, Right from check in to check out, the warmth and the person care given was exceptional, There not enough to say about the staff, they are very caring to your needs and they will go out of the way to assist, Paul Is an asset there always smiling and ever willinging to help, he really made my family and myself at home. Food and Beverage what can i say , absolute professionals all the way through , right from the leader Steven right down to staff , extremely welcoming.It was a great stay and it all stems from the leadership at the top Thanks once again for making our stay so memorable May 16, 2012
Rated 5 out of 5 by New Years Eve Stay I recently stayed at your Sheraton at Pentagon City. The rooms were immaculately clean and the staff was very polite and professional. There was one receptionist in particular who's name I think is Sura. On top of being easy on the eyes, she was very pleasant and informative in answering all my questions at check in and at check out. Despite what had to be a very hectic 2 days for her, she greeted everyone with a smile. She set the customer service bar extremely high and is a great representative of your beautiful hotel. Thanks for providing me with a comfortable and fun New Years celebration! January 3, 2013
Rated 5 out of 5 by Really Nice... This was my first time at this hotel. I was attending a workshop and found the location very close to lots of things such as food, and attractions. My room was nice as elegant. There was only one little concern. When I entered the bathroom, there was a small puddle of water on the floor. This could have been from the cleaning crew. Flat screen TV, and nice picture window to view the outside world. The hotel does seem to have high volume of traffic. Over the two days, I encountered many groups that were also staying for trips to attractions in the area from across the globe. The May 2, 2012
Rated 1 out of 5 by Just want your money Made the mistake of putting green card out to skip a day of room services. They didn't clean room for three days. Card indicates one day. Staff said ,"Oh everbody knows its for three days". Even asked staff to clean room after two days they iognored my request. On top of this you are suppose to get a five dollar credit for each day never got one for the last day. Ordered room service ever mourning, but could not get them to leave a card you need to put on the door. Front desk was less than helpful. Breakfest was quite good staff from kitchen were pleasant and very courtous. November 5, 2013
Rated 4 out of 5 by Must have been an "off" day! I've stayed at this hotel many many times and have, for the most part, been very pleased. However, my February 10th stay was below standards. I checked in between 5 and 6:00. When given my room # I asked was it on a club floor? (I'm a gold SPG member). I was told no, they had a large check-out earlier and the rooms weren't cleaned. I should have been offered parking, but was not. When I got to my room, the view was nice however, my room did not look thoroughly cleaned. There was trash in my waste basket, only ONE hand towel and the overall smell of the room was not fresh! February 15, 2012
Rated 4 out of 5 by Hotel Stay Comfortable and Convienent I stayed here for 2 nights with my son while visiting 2 colleges in DC, the staff was wonderful and the room met all our needs. I would definitely stay here again! The shuttle service to the Pentagon City METRO was always on time, would suggest adding extra's shuttles during peak hours. April 16, 2014
Rated 4 out of 5 by The hotel location is great The hotel is close to the metro station and a shuttle bus to the metro. It was great for going in to DC but far enough away to not have to be a part of the city. The first breakfast that I had for the conference was awful! April 16, 2014
Rated 1 out of 5 by Overall Bad Experience I stayed here for a wedding event. We had reservations that I booked at the end of October under a group rate for the wedding. I booked four rooms with double beds. When we arrived at the hotel, just before three, we were told it would be 40-50 minutes until the rooms were ready. Not what you want to hear after traveling six hours. Finally they "found" a room, with a king bed. Uh, no. waited while they scrambled around and came up with a double room. But only one. We were able to take the luggage to this room, and get on with our plans. They tried to give us another room, but it had a horrible odor, something of a cross between heavy cigarette smoke and cat urine. The rug was filthy. I have a feeling it is a room they don't use often.They did eventually offer us a suite, which was a nice surprise. They also comped the internet and parking fees. But the other two rooms remained king accommodations. When I called the 800 number to check on the reservations and make sure that I had booked what I thought, I was told they were switched to the king rooms at 11:51 that morning. "Did I check in early?" -No, at that time I was halfway to my destination. The desk clerks told me they overbooked their double rooms - somehow, that shouldn't be my problem. The shuttle service was nice to take you to the shopping mall and metro. The shower was a drip, with low water pressure. My family was spread out all over the hotel. There were hundreds of kids on school trips. The rooms were clean, but dated, with stains on the carpets and the furniture was a little beat up. The location is a little inconvenient, but from the side of the hotel facing Washington, the view is spectacular, if you are up high enough.. Otherwise you are looking down into people's houses and yards. The wedding reception was great. Good food, quickly served, and run without problems. Except for the lights which I saw at least three people, including myself and a waitress, trip over. Suffice to say, it is not a place I am ready to run back to right away. April 29, 2014
Rated 3 out of 5 by Good exempt for a few minor things This is a nice hotel with a convenient shuttle that drops you off at the airport or the nearby mall & metro station. There were a few minor things that could have been better: The doors to the hotel rooms slam loudly unless one shuts them carefully. I know this is probably a security thing, but it is also really annoying when one is trying to sleep and is woken up by several doors slamming at 6am. There was no ironing board in our room (#423), which was fairly annoying when we pressed for time to get out the door. We did not contact the management because we were in a rush to get ready. Several of the outlets in our room were faulty. The one in the bathroom didn't work at all and two others were too loose preventing things from staying plugged in (annoying again). On the positive side, the beds were pretty comfortable and the facilities kept up except for these minor issues. It would be nice if there was a complimentary breakfast and a hot tub. April 8, 2014
Rated 1 out of 5 by This is the worst Sheraton I've stayed at. I was not satisfied with this hotel nor the staff. Although there was a concierge desk, it was never occupied. I found the bartender in the evening rude. It took me 15 minutes to order a drink and then I was treated rudely when I questioned the charge. My room had a strange odour - it was similiar to pet urine. You might want to consider mats for your tubs as I almost slipped twice on taking a shower. I am athletic so was able to avoide a fall. March 13, 2014
Rated 4 out of 5 by This Hotel is Enjoyable I was pleased with how easy it was to get checked in and out even when I was using a Living Social coupon. The room and hotel were well-equipped. The workout room was nice. The shuttle running to the nearest metro stop operates regularly and is convenient. The only issue is that making the initial reservation with the coupon was difficult and passed between people until someone solved the problem for me. Also the current roadwork outside makes it impossible to walk to the metro station yourself but the hotel shuttle works very well. January 14, 2013
Rated 3 out of 5 by The Hotels Location is nice in regards to DC but CONSTRUCTION is horrible nearby. Title says it all. Rooms are not very private. Neighbors can be heard easily as if they were in your room. Beds are very firm. Breakfast is overrated. Parking fee is high. April 10, 2014
Rated 5 out of 5 by Outstanding Service Elena at the front desk provided exceptional service upon check in and quickly recognized SPG status. Great job! Ermerlita at the club lounge during breakfast was very accommodating, friendly, and maintained the place spotless! Outstanding Service! Lady at the pastry/coffee shop, front of the restaurant helped me set up a muffin try for breakfast. She went way and beyond her way to make sure the breakfast purchased were presentable. Thank you! March 4, 2014
Rated 5 out of 5 by Great Experience in DC The hotel staff were efficient and friendly even when our flight put us in at 4:00 am. We enjoyed our stay very much. April 8, 2014
Rated 5 out of 5 by Great service, location We really enjoyed our stay. We only planned on staying one night but after we checked into the "other" hotel we started missing the accomodations. One phone call to SPG allowed us to check out of the "other" hotel and return to the Pentagon City Sheraton. Once the rennovations are complete, this hotel will be the place to be when you visit DC!! We are already looking forward to our next visit to the DC area! Also, the front desk staff was excellent. One young lady in particular (Venus, I think) was just wonderful! October 15, 2012
Rated 5 out of 5 by Outstanding Staff Member Ms. Denise Hodge is an outstanding member of your staff !!! April 5, 2014
Rated 4 out of 5 by Great For Families Staying at this hotel was so very nice. My family and I just wanted to get away. When we first signed in we met Cy, the person at the registration desk. He went out of his way to make sure that our family was comfortable and happy. We aren't familiar with the area and he made sure that we knew exactly where we were going. Thanks so much, Cy. If I would report a problem, it would be that we weren't able to use the pool because they were doing construction. I just wish that we had known about that. October 11, 2012
Rated 3 out of 5 by Wrong Time To Visit I visited during the hurricane we had last August. I had no where to go so I decided to stay here. The first problem that I overlooked was that They couldn't find my name at the front desk. I had to find internet to try to get on my phone to show them . Until I just showed my Starwood card. The place was wonderful the room was nice though the lights went off and such. What makes me give it a bad rating because of the staff. They maybe was too busy with the hurricane situation to even help me with my problem, I didn't even get to talk to the head of it all. If i didn't press through customer service for a few month, I would of never received a sorry from him. They were just rude the only nice people were the cleaning people. Because of the late response I will not stay there unless I have to. February 8, 2012
Rated 2 out of 5 by Worst Starwood Experience - Never again The hotel is decent to say the least, but the staff at the desk are subpar. However cleaning staff -- very kind. From check in, staff was rude and curt, lacked courtesy and was quick to get you out of their face. Management was disorganized, and while waiting to get checked in, female staff complained about their personal lives etc., which made other patrons visible uncomfortable and annoyed. At check out, billing was off, overcharged on parking and other misc things. At check out, staff again was bickering and showed a great deal of complacency. Had to print out bill four times to verify correct amount, but AMEX statement shows incorrect charges - in dispute now. Regretfully chose this hotel due to value, but regret choosing it. Will not stay here and will not recommend to anyone to stay here. August 29, 2013
Rated 4 out of 5 by Nice hotel but ..... Nice hotel. The location is a bit off the beaten track though which wouldn't be a problem if the van service was reliable. I found the van service to be undependable. When calling to schedule a pick up, you are given a standard robotic response which is unreliable. You have to call 2-3 times to actually get someone to pick you up. When you're standing outside in the cold, freezing waiting on a shuttle that does not come when its supposed to, the beauty of the hotel diminishes greatly. February 26, 2013
Rated 5 out of 5 by Great! I was able to stay at this hotel for a special SPE rate which made the stay even more exceptional! The staff person at the front desk was very pleasant and that starts your stay with a positive outlook! The room was fresh and clean. the towels were fluffy and bright! The bedding was clean and the pillows were plentiful and fluffy. Our overnight stay was quiet and restful. In addition, we were able to attend our conference and leave the car parked until 7pm after we checked out! July 27, 2012
Rated 4 out of 5 by This hotel is pretty good. The mattress is a too soft for my taste. There's no place to hang the hand towels where the sink is in the vanity area, and that old, yucky rubber in the bottom of the tub needs to be removed! After check-in I had to go to the front desk & ask for additional towels because no one answered my 4 calls. The garage could use more directional traffic flow signs. The wait staff in the ballroom was exceptional! But the man & woman at the desk at check-in where not friendly at all. November 7, 2012
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