Rated 5 out of 5 by Sadon123 Excellent hotel
A couple of caveats:
No bellhops, esp since parking made luggage unloading difficult.
Staff of 1 for banquet was inadequate, should have been 2.
Food excellent, both restaurant and banquet.
June 22, 2012
Rated 5 out of 5 by Kia3 Great hotel
The staff was so informative and helpful. Renovated rooms great. The bed was excellent . Breakfast was very busy,however, the staff was very attentive.. We will stay here we we return,
November 30, 2012
Rated 2 out of 5 by SKIDAD Bad Hotel
Food was horrible in the lounge.
TV,sink and toilet was not workling and it took 2+ for some one to come to room
I would not stay at this hotel again,
you need a management change
September 2, 2012
Rated 5 out of 5 by CC13 Amazing Service
Bobbi and her staff provides excellent service. Great Job!
September 17, 2013
Rated 5 out of 5 by beegee great people
I called late in the day for a reservation & got one immediately. The room was great, people were great. Dinner was average but the waitress was great. Would definitely return.
August 17, 2012
Rated 5 out of 5 by fredc improving
The bathroom needs to have grab bars and safety strips in the tub. Housekeeping needs to wait for an answer before entering the room. Decor was excellent, nicely appointed.
May 28, 2012
Rated 5 out of 5 by Dbro Great for Business
Stayed here a couple weeks ago and was very impressed with the staff's service level. Very knowledgable and willing to go the extra mile. Thank you for your hospitality
October 8, 2012
Rated 4 out of 5 by Kb123 Bath a little run down
I stayed in room 818. Tiles in the shower were very loose from the wall I'm sure creating a water issue behind the wall and for lower room. It should be addressed.
March 26, 2013
Rated 5 out of 5 by SuaR Great place to stay in DE
Of the many choices in the DE area to stay, by far the Sheraton Wilmington DE is one of the best. Great staff, friendly, efficient, good size rooms and affordable.
April 2, 2012
Rated 5 out of 5 by Mudshark THIS IS A GREAT HOTEL
Location was great, I attended the Wilmington River Blues Festival and it was just a two min. ride to the hotel. Clean rooms, good food and great customer service.
August 8, 2012
Rated 3 out of 5 Guest services made a bad first impression
I arrived an hour prior to checkin time to pre-checkin before going to a meeting, so that my travel companion would be able to collect a room key when they arrived. I gave my credentials and credit card and was assured that everything would be ok and that a room would be assigned when one was ready.
While in my meeting I received a text from my travel companion that she could not get a room and that I needed to call guest services to resolve the matter.
When I had a break I stepped out to find out the problem was the manager who had taken my information had not properly entered the information or notified the next manager or some other not quite logical explanation. I was told that there was nothing I needed to do, that it would be resolved. But I was left with the impression that had the manager paid attention to properly entering all of the information when she took my card and credentials, my travel companion and I wouldn't have been inconvenienced.
I also didn't get the usual SPG service/reception. So, I thought to give this feedback so folks know they can do better.
I would recommend the hotel with these reservations.
May 17, 2013
Rated 2 out of 5 by deannaw needs some renovation
This hotel needs some renovation. Carpet is worn and ripped up in some places. Two of the vanity lights were out. Black mold like present on the bathroom ceiling.
September 23, 2012
Rated 4 out of 5 by WhitneyN215 Friendly Staff
Everyone working at this hotel was very friendly and eager to help. The beds were the most comfortable beds ever.
August 12, 2013
Rated 2 out of 5 by Caboman Hotel needs updating
Great staff, great location, but hotel is worn and dated. Elevators very slow and often takes over 10 mins to get to lobby. Bedding low quality. Gym is horrible.
August 4, 2012
Rated 5 out of 5 by JimmyB44 Sheraton Wilmington
All staff were pleasant and helpful.
They have a floor that allows dogs otherwise we could not have attended my nephew's wedding. Facilities were excellent.
October 3, 2012
Rated 5 out of 5 by nettyb fender bender
The rooms were very spacious (very new), staff was superb....and hotel was very quiet, didnot hear noise in hallroom. I would recommend this hotel to all..
January 14, 2013
Rated 5 out of 5 by Mike1776 Grear Staff and Service
I am a frequent guest at the Sheraton Suites, Wilmington, Delaware. I have always found the staff to be unfailingly cheerful, efficient and helpful.
November 11, 2012
Rated 4 out of 5 by DJ24 Hotel Conference
Computer system was down which caused some delay. I understand that it was not the fault of the workers or the hotel but wanted to document anyway.
February 21, 2013
Rated 4 out of 5 by sarah2013 Good customer services, had to switch room due to broken heater
We booked a suite with two double beds and a sofa bed as we have 3 people. The check-in was efficient and courteous and we got a room on the 16th floor. The room was cold when we got there, the heater was blowing cold air and the thermostat was set to 74 degree. I called the front desk but was told to up the temperature and wait for 15 minutes. So I set it to 80 degree and waited. 20 minutes later and the room got even colder, the front desk said they would send an engineer up right away.
As soon as the engineer came in to the room, he commented how cold the room was and immediately started working on the problem. At first he suspect a loose wire problem that would take 5 minutes, but it wasn't the issue. After more than 20 minutes, he was still debugging the problem and he asked if we prefer to wait or he can get us another room since he had no idea how long it will take him. It was after 9pm already, so we agreed to switch room.
The engineer was very polite and kept on apologizing for the problem. The first room he found on the same floor was nice and warm, but it was right next to the elevator and I told him that won't work. In order to give us the same 2 double beds and sofabed, we had to go to 15th floor. So after all the commotions, we finally switched to a nice and warm room and slept well over the night.
The engineer had promised to make up the inconveniences (the whole incident wasted almost 1.5 hours of our resting time) by giving me award points as I am a Sheraton Preferred Member. I forgot to double check with the frontdesk when I checked out and I haven't seen any points awarded at this point.
Overall, besides the broken heater, all the staff in the hotel were very friendly and helpful. They work to accomodate your needs. The hotel is a little old compared with other Sheraton I stayed, but it was very clean and quiet. I forgot the engineer's name but he was especially courteous.
November 5, 2013
Rated 4 out of 5 by Paul48 Comfortable stay
Stayed 2 nights for business nice room and comfortable. Only issue was on a low floor and bar had a band until 11:30pm. Got breakfast for it.
December 3, 2012
Rated 4 out of 5 by gunner Love this place great hotel in the middle of ever;ything
Loved our stay this is the 4th time at this hotel and it keeps getting better. The staff is the best they make this hotel great.
April 15, 2013
Rated 5 out of 5 by Dross0975 wonderful stay
Wonder stay. The staff was great..Shawna from front desk was great..it was a great experience to see awesome customer service
May 13, 2013
Rated 3 out of 5 by Rico Breakfast buffet a disappointment
For Sunday morning the service was slow, the facility didn't seem that clean so we wound up leaving and going somewhere else
May 6, 2013
Rated 5 out of 5 by Cbrown189 The Hotel was fantastic!
I stayed at the hotel for a romantic getaway and we both enjoyed our stay at the Sheraton. The staff and the facility was great.
January 28, 2013
Rated 3 out of 5 by jdogsolo hotel was ok
pool was only 3 feet and had a bad smell and sauna did not work ,bathroom was in poor shape. Food over priced and too many fees
January 15, 2013
Rated 5 out of 5 by AMbest All around excellent experience
very accomodating, i made internet reservation, wrong month, staff immediately corrected and accomodated me
July 1, 2013
Rated 4 out of 5 by Birdman101 television not what it should be...
I was mildly irritated that the Fox News channel was not available. It was "overdubbed" with a redundant broadcast of CNBC.
August 13, 2012
Rated 5 out of 5 by Elvis13 Very nice experience...
Staff was courteous and room was very clean. I liked the $5 offer to skip housecleaning for a day. It was a nice touch.
April 21, 2013
Rated 4 out of 5 by bluejays Check in a problem
Hotel management needs to allow SPG guests to check in promptly instead of telling them to get in the back of a long line.
August 7, 2012
Rated 4 out of 5 by Josre Cleanliness
The only issue I have with this hotel is that the room cleanliness is not up to standard. Otherwise the hotel is fine.
March 6, 2013