Rated 3 out of 5 Internet and SPG Recognition
I was unable to connect to in-room internet. when I contacted 'guest services', I was given the 800 number for ATT, rather than being provided 'in-house' support.
Front desk was unable to find my SPG account, using my name or address. Eventually, I was able to find an e-mail with my SPG#.
August 30, 2013
Rated 3 out of 5 by clma1342 Great staff/sketchy neighborhood
I stayed at the Sheraton Suites Wilmington Downtown on Saturday May 18th. The staff was very helpful and pleasant. My room was nice, clean and quiet.
Some problems: I put the address listed for the hotel which was on my confirmation sheet, into my GPS. When my Navi told me that I had arrived at my destination, I was in the middle of a residential neighborhood in the suburbs. When I called to ask about it the woman at the front desk knew that I was in a residential neighborhood and told me to enter a different address. If the hotel is aware that they have an incorrect address listed, why have the not corrected it?
Also, I had my small dog with me (the staff was very welcoming and kind to the dog). Therefore I went out into the immediate neighborhood several times. The street is very attractive and well maintained, however there were many people hanging about smoking, drinking and smoking pot. I did not feel safe after dark. I informed the front desk about this and they contacted the local police.
May 20, 2013
Rated 5 out of 5 by dmd55 Excellent weekend
Each year our organization has an event in Wilmington. Sheraton Suites is our hotel of choice, along with a majority of friends. I love the suites. The beds and bedding are to die for! God bless the staff for accommodating our very large group for the weekend. It's always perfect for me.
August 8, 2012
Rated 5 out of 5 by Melski The staff at this hotel are simply awesome!
Great Hotel, Great Staff. Great Location.
July 2, 2014
Rated 3 out of 5 by kng90 Needs Improvement
At checkin front desk host did not tell me the cost of the garage and when giving the room key he did not advise me the floor it was on. His sleeves were roll up and I did not feel as welcome as the other sheratons I have stayed in the past. The bath tub and sink drains were very slow.
August 22, 2012
Rated 5 out of 5 by travelernyc Great experience!
The hotel staff was extremely helpful, friendly and professional. The room was even better than we had expected. It was extremely spacious for 3 of us and everything was clean, comfortable and well above average. Everything about our stay was fantastic from beginning to end.
October 3, 2012
Rated 3 out of 5 by stirlsky hotel room itself was very good
Didn't like the reception when we pulled up
in our car. The fellow did not help with the
luggage until I took it out of the trunk. The lobby did not smell good. That needs a
lot of improvement. The room was fine.
May 12, 2014
Rated 3 out of 5 by Fredro Needs a Makeover
This hotel has potential, but it clearly is in need of a makeover. Room had an odd smell to it, air conditioning kept cooling away despite turning the thermostat up. Plastic cups in a $200/night hotel simply don't cut it. Overall, an average, mediocre kind of place.
July 29, 2012
Rated 4 out of 5 by NewCanaanHector Excellent hotel, though it could use some help
Although the fridge was not working when we got to the room and the corridors really need a better setup (lighting and carpet scheme). Hotel was great, Staff was top notch, and stay was a success.
Restaurant has a really nice ambience and staff there is also great.
November 21, 2012
Rated 1 out of 5 by Irnaggie86 Avoid this hotel at all costs
Half the elevators were out, the gate in the parking garage didn't work, couldn't find a working ice machine, got attitude from room service when asked for ice, had incoming phone calls misrouted or just not answered. Other than that, the stay was meh.
December 16, 2012
Rated 4 out of 5 by jozeph222 Excellent Stay for Family Wedding
We were with a group of 20 attending a family wedding. Bob the food and beverage director did an awesome job accommodating us for 2 meals with 20+ people. The servers were also top notch.
Very well done, kudos to Bob and staff.
April 21, 2014
Rated 3 out of 5 by bobc1029 a couple of problems
Hi stayed at your hotel over a weekend. On Sunday morning I decided to have breakfast in the restaurant. The service was very slow, even though there weren't many people. the waitress seemed a little resentful that I wanted to order from the menu rather than spend the extra money for the buffet and more than I would eat. By the time my breakfast came, it was cold. I thought about sending it back, but thought that that might make her more resentful.
I will probably stay here again -- my son lives nearby and just had a child -- but I won't come to the restaurant.
Also when I left on Monday morning the clerk at the front desk must have checked me out before I could exit the garage. I tried the key card several times with no luck, so I backed up, reparked and went to the desk. Since I was backing up, I did not realize that he had finally opened the gate. When I got to the desk he was laughing. Maybe he was embarassed or nervous, since I'm sure my face should some anger, but it was hard not to feel like he was laughing at me.
September 30, 2012
Rated 2 out of 5 by jvldmn This hotel's staff is unimpressive and not service oriented
Overall, the facility of the hotel is comfortable. I stay here every week, so I've gotten to know the place and the staff.
The elevators do not run consistently. The internet went out for an entire evening while I was on an important VOIP call during this past week.
In addition, I have been extremely unimpressed (overall) with the staff, particularly those that work at the front desk, accounting (when my billing is messed up), and I don't understand why I don't consistently get sent my bill by email. Why do I always have to call them? I've had my room rates messed up a couple times, and it always takes days if not weeks to sort it out. Each time I am assured that it will be taken care of and end up having to follow up because it is not. Some improvement needed here.
The three staff members that have impressed me are below. They are great, and focused on service:
* Gene at the bar
* Reggie the fix it guy
* The lady that delivers the room service most week nights
These staff members should commended and awarded for their service.
March 8, 2013
Rated 4 out of 5 by TStrip Stay at Sheraton
It was a nice Hotel. Staff was friendly, rooms were large and clean. Would return to stay again. Parking garage is very small and the the fee is $16 per night. They never seem to tell you that when you register online. That should be information provided.
October 16, 2012
Rated 3 out of 5 by Eric25 Service hasn't been great
It took way too long to check in. When asked if I wanted my invoice/folio via email I said yes, but still have not received the folio after 2 more requests. The fitness center was also too small to accommodate the number of guests who wished to use it.
April 3, 2013
Rated 3 out of 5 by Dancy Missing the mark
Tiles in bathroom moldy and falling out.
Club room breakfast was closed when it was supposed to be available.
June 9, 2014
Rated 3 out of 5 by allnamestaken The hotel's green feature/ housekeeping needs organization
I had trouble this visit with your green feature for housekeeping. When I would hang my sign I either did not get the points card and still did not get my room cleaned or one time got my room cleaned dispite having it hung. When I wanted housekeeping to clean my room they did not seem interested in doing it. Example on a Saturday when I was off from work and in my room all day, they knocked on the door and when I answered they said do you want anything, not would you like your room cleaned or I am here to clean your room. I was embarassed to say yes I want the room cleaned or yes please do your job so I asked for clean towels and garbage emptied. The next day they did not come at all- with no green tag hung but I recieved a bag of clean towels on my door. This is not at the level of service that I have had in the past, and it makes me wonder if there has been a change in management or supervisors. While this may not prevent me from staying there again if I recieve similar service next time I will probably start going to another hotel.
August 4, 2013
Rated 5 out of 5 by pensabfg Staff
Your staff are outstanding. They are responsive to everything that is presented to them and on every occassion I have visited, I have left happy given that I usually take up residence for more than 10 days at a time.
You are to be congratulated.
December 5, 2013
Rated 4 out of 5 by Shaggy Work stay
Due to late travel I did not check in until Mindnight Moday morning. The front staff was very helpful making it an easy process to get to my room. Enjoyed the large room that inculdes everything requied to get ready for work (iron / board).
February 27, 2013
Rated 5 out of 5 by Carol126 A great place to stay
This hotel has great features such as a indoor pool and an exercise room for their guest. And the the hotel is in walking distance to the downtown area. Also the staff at Sheraton Suites Wilmington, Delaware (Downtown) were very pleasant.
November 4, 2013
Rated 5 out of 5 by marie358 Excellent Stay!
This experience was wonderful! Great room, great service, wonderful time. The bartender in the restaurant was very pleasant and helpful. The only thing that would have made the facility outstanding was to have a hot tub in the pool area.
November 18, 2013
Rated 2 out of 5 by GuestTraveler Needs Improvement
Our stay was just ok. The room was not clean and the bathroom needed to be cleaned better. We were moved to another room and found ourselves in the same situation. The bathroom was not clean. I think its time to review cleaning policies.
July 6, 2012
Rated 3 out of 5 by GB07 Sheraton Suites Wilmington
Spacious rooms with nice Club Lounge. Unfortunately, the remote for the living room TV did not work, the room key reader worked most of the time, and when we left the room around 12:45 the first day, our room never got cleaned that day.
November 11, 2013
Rated 2 out of 5 by RWR1 Needs Improvement
I can almost understand the fee for parking but the extra absurd charge for wifi in this day. Throw in the room seems a bit dated and some of my sheets weren't clean......won't use this hotel again and wouldn't recommend it.
March 3, 2014
Rated 5 out of 5 by Hast48 My Review
The staff at this hotel are outstanding! They are extremely friendly and outgoing. They make you feel like your part of a family. The hotel its self is great. Spacious rooms and a great location. I will definitely be staying here again.
August 30, 2013
Rated 4 out of 5 by Argo Service was great
After the 'repair's were completed in the room, e.g. AC unit, towel rack in bathroom, and door latch repaired, the experience was very pleasant. The engineering team was prompt in responding to our request to correct a series of issues.
May 13, 2013
Rated 5 out of 5 by ed32257 great staff and friendly
Had a great experience at the Sheraton this week. Staff went out of their way to ensure my complete satisfaction. Everyone from front desk, room service, bartender, housekeeping was top notch. Definitely say here again when in the area.
October 17, 2012
Rated 3 out of 5 by george22654 Sheraton Suites Wilmington
Housekeeping didn't come until 3 pm to make up our room. There was an annoying tapping noise in our room and the shower dripped as well. Facility needs attention.
May 13, 2014
Rated 5 out of 5 by tkaysm Great Customer Service
The staff is always so friendly that I refuse to stay anywhere else when my travel takes me to Wilmington.
The newly renovated common areas are welcoming and fresh. Hanging out with Gene makes everyone feel at home. Take care of him!!
December 21, 2012
Rated 5 out of 5 by Fenderman Excelent Hotel
We had a very pleasant stay at The Sheraton Suites in Wilmington D.E.It is the best ever and the staff really went out out their way to help with any questions we had,I would give this hotel an A1++++++++
And we will be going back..
December 24, 2012