Rated 1 out of 5 by AliceF This hotel is not what I thought it would be
First of all if I would not recommend your hotel to anyone staying in the Columbus area. The elevators are horrible and I understand that you were probably sold out but your hotel and its elevators did not meet the requirements for the capacity that you hold. We waited 20 minutes one time for an elevator from the 7th floor. It was rediculous! And why do the 7th, 8th and 9th floors have a key to go to them in the elevator? This is just a waste of time.
May 27, 2013
Rated 2 out of 5 by GGMom Unacceptable & Disappointing Customer Service
Front desk service was disappointing & unacceptable at check in and when calling in.
Phone calls to hotel have been either not answered, did not know answer, left on hold 17 mins, or transferred to managers voicemail.
Delivery charge for in-suite dining that was not mentioned when using 2 - $5 Good Choice vouchers for $10 cost of food.
Team families were told rooms were not ready since our block of rooms were not ready, but rooms were not in a block.
June 17, 2013
Rated 5 out of 5 by GamebirdRed Convenient and nice
perfect location- i hope to stay here again- very nice.
March 1, 2014
Rated 1 out of 5 by Miner12 Club lounge charge...
Had one of the worst experiences I ever had. When checked-in, I asked for club lounge access, and a lady granted without anything . Next day morning we ate breakfast, and the staff asked for a voucher that we're not aware of. Instead I gave him the room number. When checked out the room charge was in my bill, $35.03. Explained this to the front desk manager, and he kept saying sorry but it's charged. I requested resolution to WW customer service.
December 28, 2012
Rated 2 out of 5 by Hammer13 The Hotel was Poorly Staffed
we arrived at the Hotel on March 1 2013 the hotel staff was just about extinct. waited 30 mins, to get checked, only to be told my card was denied I called my card company and they told me the staff never entered the required security code on the back of the card. very embarrassing for this to happen in front of piers and customers. the manager was non-exsistent and of no help. poor service for the whole stay, we had a group of 30 plis people.
March 4, 2013
Rated 2 out of 5 by Lori Below Average Stay
At check in the lady was not friendly nor did she take the time to explain the club lounge or breakfast. When I asked her the quickest route to our room she pointed to the elevators without saying a word. The maids did not remove the trash from our room nor the four shopping bags of trash that were neatly complied and placed under the bathroom sink. We were traveling with infant twins and had dirty diapers in our room for the two night stay.
May 28, 2013
Rated 1 out of 5 by swpasoftballmom TOWEL SHORTAGE?
We recently stayed here with ten other familieis for a softball tournament in Columbus. In addition to the outrageous cost of food and drinks there seemed to be a shortage of towels...although there were three of us in my suite and five in the suite down the hall and five on another floor none of us ever got more than one towel. The drain in my bathroom also didn't work so that you had to stand in dirty water while you showered...disgusting.
July 15, 2012
Rated 2 out of 5 by ImAConsultant Horrible beds
The beds in my room (2 full size) were terrible. Possibly the worst beds I've ever slept on. The sheets were scratchy, the mattress was visibly BOWED in the middle, and the pillows were all uncomfortable. It's 3 days after my last night there any my back is just now feeling better. When I told my concerns to the concierge she gave a little chuckle and said, "Really, because I always hear good things." I will not stay at this hotel again.
November 18, 2012
Rated 3 out of 5 by Mari72 Not so clean!
We stayed in room 630. When I first entered room it didn't smell clean. I tried to turn on the TV and it would not go on so I wiggled the cord and it was loose so I tighten it up and all was working but the dust in back of the dresser where the TV was on looked like it had not been cleaned for months. The night stand also was so dirty dusty in the back. I could see it as I laid on the bed. I was not pleased with the cleanliness!
October 20, 2013
Rated 5 out of 5 by Mkeres79 Great time at the Sheraton.
Great gym! No matter what your routine is you can continue it there. Spacious, clean.
We were a party of four and the room met all our needs. Comfortable beds, clean linens and plenty of towels.
In addition to being a clean and well maintained hotel, the staff is great. Everyone is always wearing a smile. Be sure to visit Sammy in bar! At the front desk, Dan is the man! He can answer any question or solve an issue with ease.
January 22, 2013
Rated 3 out of 5 by carshow hot weekend
stayed 2 nights on 9th flr. in a "executive suite" the temp outside was 100. when we got into the rm. the ac. was off. not set up. but off. It took till midnight to cool the room. the rooms are of high end decor, but the maintaince is lacking. the door handle to the closet was broken and would not allow the doors to shut. The outside pool was in need of sweeping. as there were leaves and needles sunk or floating all arround..
July 9, 2012
Rated 1 out of 5 by Volleyball25 Unhappy Customer
Not a pleasant experience. We were part of a block of rooms for our volleyball team and had no choice in where we stayed. The room was so hot and it was never corrected. The solution was giving me a fan. I complained both days without a solution.
February 5, 2014
Rated 5 out of 5 by toolman Wonderful
The only problem had was with check in. Company we came for didn't tell 3pm was check in no earlier. Can back at 3pm. One customer service lady having problems and other one helping they found room wasn't clean another lady stepped in which is the on seen earlier that morning took care of the problem and bump the room up to unexcpected level.. Wished had her name but we didn't. Great Wonderful stay. THANKS SHERTON
October 15, 2012
Rated 4 out of 5 by kat1107 CLUB ROOM NEEDS WORK
We love the hotel and this is our third visit.
Our major disappointment was the club room. We stay in hotels quite a bit due to business and vacations, and when we pay more for club room we expect to get what is advertised. We were told the breakfast was until 10:30am both downstairs and in the club room. They closed up an hour before that. Nothing in the club room for evening but chopped veggies with i
August 17, 2013
Rated 5 out of 5 by GeorgeGrandkids Made to feel very welcome
My 5 year old grandson and I were made to feel very welcome. I don't recall the front desk assistant's name, but she was exceptionally helpful with suggestions for us ~~ knowing the focus of the trip was on my grandson & that we were going to COSI. I will stay again at this property. Even though the carpeting & furnishings are a bit dated, all was clean. A big plus in my book.
November 25, 2013
Rated 1 out of 5 by BMBS Unhappy SPG memeber
Hotel wasn't very clean.. When we got to our room it didn't feel comfortable because it wasn't very clean there was urine on toilet which really was disgusting!! Dogs barking, ice on carpet in hallways. The pool area was dirty towels left on floor.. then remote was not working in room. Then when it was time to go to sleep the pullout bed was stuck so someone had to come in our room at 10:00 pm.
September 16, 2013
Rated 5 out of 5 by DB12 Promises broken
Room was superior, service was friendly and efficient but I reserved this room as part of a special offer. I had to ask for the special offer for which the staff didn't seem to know about and then they spotted the coke a cola bags but the $25 Amazon Gift card was not included and they told me it would probably be emailed to me? I felt like they were lying instead of saying they would look into it.
November 26, 2012
Rated 4 out of 5 by Claratin dog days
Nice hotel BUT they either need to revisit their pet policy or revamp their sanitizing procedures. Thought my wife was catching a cold, sneezing, watery eyes, runny nose. Upon checkout we saw the bottom of suitcase on the floor was full of dog hair and she is allergic to dogs! Apparently prior guest brought their dog but staff did not clean up very well from it.
December 2, 2013
Rated 1 out of 5 by bowler nasty hotel
The first room we checked in, carpet was dirty, and tables had not been wiped down, the second room we were moved to, bedding skirt was dirty all around, and the fridge had stains on it, however, we decided to stay. Alex did a great job in attemtping to solve our issue, and Sam in the bar was an outstanding host, as I explained my issues to him as well, the drinks help take the edge off :
August 12, 2013
Rated 4 out of 5 by Markku Great Home Away from Home
If you are looking for an above average hotel/suite that is close to it all this is it. I stay here nearly every month due to the proximity to restaurants, bars-pubs, Worthington, shopping, business contacts, recreation and because it never disappoints me. Clean rooms, friendly staff, nice lounge and free wi-fi make it a perfect place for my home away from home!
November 18, 2013
Rated 4 out of 5 by Jackie27 Where's the free breakfast ?
Disappointing to see the continental "free" breakfast . A bowl of fruit and some coffee, really ? Other places I have stayed have offered a complete free breakfast buffet, with paying less for a room !
In order to use the pull out couch bed, you had to rearrange the furniture - not thought out when designing lay out.
Great perk of this place is the beds are awesome - that's about it.
March 4, 2013
Rated 5 out of 5 by HJK62 Great, comfortable room
We stayed here with our 2 young boys and found the staff to be friendly and accommodating, the room was spotless and well laid out, the bed was very comfortable, nice sized fridge, and the boys had fun swimming in both the indoor and outdoor pools. The location was great, being close to the Columbus Zoo which we visited, as well as a lot of restaurants and a Graeters Ice Cream.
August 7, 2012
Rated 3 out of 5 by Gabs12 Good price but needs cleaning
Bedroom can be closed off from sitting area, great for small kids who nap! Beds are comfortable. Very disappointed in room cleanliness. Comforter had blood stains and bed skirt had streaked stains. Room had dust build up and stains on carpet. For the price and having the separate bedroom, we may try again, but might be worth paying more somewhere else for a clean space.
August 19, 2013
Rated 3 out of 5 by Runnergirl35 Wireless costs money
There is no reason why any hotels should be charging for Internet access these days. I was appalled at a $10/day fee for service and will factor this into where I stay on my next visit to Columbus.
Also, check in was painfully slow without any explanation. We were provided with coupons for breakfast as compensation but the breakfast food (eggs, bacon, sausage) were cold.
October 25, 2012
Rated 5 out of 5 by DEBBIE36 This Hotel was great!
I was amazed at how nice the staff was. We were greeted everytime we walked in and out of the hotel. The room was perfect as pictured and very clean. Food service was fast and very tasty. I really enjoyed the lounge area and sammy was a great bartender. I also must give thanks to Dan for making special arrangements for us without any issues! I will be staying here again,
January 21, 2013
Rated 5 out of 5 by BelleFleur Great Experience
The staff is very friendly, efficient and accommodating. The room was unexpectedly attractive and user-friendly, with a comfortable bathtub, work desk, microwave and mini-fridge. We heard -0- noise from other rooms or the hallways, even though we had late check-out. The location is very convenient to many nearby restaurants and right on the major beltway around the city.
February 4, 2013
Rated 2 out of 5 by Gracey Broken chair and lamp, and very poor service
When I went to the room and sat down a chair, i felt down since the chair was broken. In addition, the lamp next to sofa was damaged.
I called the front-desk several times, but nobody answered. I had to go downstairs to knock the door next to front-desk in order for somebody to show up.
And, they never apologized what happened.
And, the food downstairs was pretty bad.
November 12, 2012
Rated 5 out of 5 by KB1948 This hotel has the best bed I ever slept in for a hotel/motel.
We will definitely be coming back to this hotel when visiting family. I have never slept so well in a hotel/motel. The beds, linens, blackout curtains were wonderful. Having the separate room for TV and lounging was great, as well. Everything in the rooms was clean and updated. My only complaint is that the hallways, elevators, and lobby areas needed to be updated!
August 6, 2013
Rated 3 out of 5 by Jdog I'm not a stickler for super clean... but
Pretty sure my water bottle that I drank a little from was replaced and tagged again. Either that or I was given a bottle with a broken seal. Plus hair on the bar soap and some debris emerged when I moved the coffee table. I was likely ultra sensitive as a coworker had found a bandage in the uncleaned tub... which the staff took care of but still made me ultra aware.
February 4, 2013
Rated 4 out of 5 by Rosy110 A great night's sleep
We stay at Sheraton because the rooms are spotless, the beds are the best in the industry and they allow dogs.
Service at the front desk was impeccable and friendly.
The only marginal things were the lack of real glasses and cups and the coffee maker which makes only one cup of coffee at a time.
Room 352 also lacked a closet door but overall our stay was great.
September 15, 2013