Rated 2 out of 5 by ImAConsultant Horrible beds
The beds in my room (2 full size) were terrible. Possibly the worst beds I've ever slept on. The sheets were scratchy, the mattress was visibly BOWED in the middle, and the pillows were all uncomfortable. It's 3 days after my last night there any my back is just now feeling better. When I told my concerns to the concierge she gave a little chuckle and said, "Really, because I always hear good things." I will not stay at this hotel again.
November 18, 2012
Rated 3 out of 5 by JDS14 Smell and Sheets
The room we had smelled of stale smoke covered by cleaners. The bottom sheet of the bed was too small and became undone during sleeping, creating an uncomfortable bed. Didn't expect that from this level of hotel. Get sheets that fit!
July 21, 2014
Rated 3 out of 5 by Mari72 Not so clean!
We stayed in room 630. When I first entered room it didn't smell clean. I tried to turn on the TV and it would not go on so I wiggled the cord and it was loose so I tighten it up and all was working but the dust in back of the dresser where the TV was on looked like it had not been cleaned for months. The night stand also was so dirty dusty in the back. I could see it as I laid on the bed. I was not pleased with the cleanliness!
October 20, 2013
Rated 4 out of 5 by Fredrico yes has great features.
Much better from xmas last year.
August 4, 2014
Rated 5 out of 5 by Mkeres79 Great time at the Sheraton.
Great gym! No matter what your routine is you can continue it there. Spacious, clean.
We were a party of four and the room met all our needs. Comfortable beds, clean linens and plenty of towels.
In addition to being a clean and well maintained hotel, the staff is great. Everyone is always wearing a smile. Be sure to visit Sammy in bar! At the front desk, Dan is the man! He can answer any question or solve an issue with ease.
January 22, 2013
Rated 3 out of 5 by carshow hot weekend
stayed 2 nights on 9th flr. in a "executive suite" the temp outside was 100. when we got into the rm. the ac. was off. not set up. but off. It took till midnight to cool the room. the rooms are of high end decor, but the maintaince is lacking. the door handle to the closet was broken and would not allow the doors to shut. The outside pool was in need of sweeping. as there were leaves and needles sunk or floating all arround..
July 9, 2012
Rated 3 out of 5 by Kathy1956 Many features not all for the best
Unfortunately the bathroom floor was dirty , the mattresses were overused that dipped in the middle. Without the splash guard in the bathroom tub water was all over the floor after a shower. The room keys did not work until we had them reprogramed. Was not able to enter the pool area without the help of an associate. Not bring a platinum member we were unable to utilize the club room. First time I have ever had that happen
December 19, 2013
Rated 2 out of 5 by JBIetall Sleepness Nights
In town for a wedding. Had basically two sleepless nights on Thursday & Friday. Kids baseball tourney in Columbus. Other hotels sold out. Had to put up with boys running through the halls making all kinds of racket till almost dawn. BOTH NIGHTS! Asked hotel staff REPEATEDLY to help. THEY DID NOTHING. One of worst travel experiences we've ever had.
June 16, 2014
Rated 2 out of 5 by MM2237 Outlandishly hot
Despite the fact that the temperature outside was in the low 30's our room was so hot my daughter and I were unable to sleep. When the front desk sent an engineer up to our room, he said the HVAC system wasn't running, even though you could hear it in our room and the hallways, and that there was nothing he could do about the temperature. Imagine if it's this hot in cold weather, what it will be like in the summer.
February 3, 2014
Rated 5 out of 5 by toolman Wonderful
The only problem had was with check in. Company we came for didn't tell 3pm was check in no earlier. Can back at 3pm. One customer service lady having problems and other one helping they found room wasn't clean another lady stepped in which is the on seen earlier that morning took care of the problem and bump the room up to unexcpected level.. Wished had her name but we didn't. Great Wonderful stay. THANKS SHERTON
October 15, 2012
Rated 1 out of 5 by Tammy2014 No service
Down to one elevator and no access to stairs. Had to wait 20 minutes more than once. Staff said there was nothing they could do. Ya they could have opened side doors at second level to let some of us take stairs. Awful experience.
July 14, 2014
Rated 5 out of 5 by Happy3 one of are best stays ever at a hotel
only thing is we are sorry we couldn't stay longer. All the staff were great.
July 29, 2014
Rated 2 out of 5 by jacjenna22 My Stay
My stay was just ok but you can do better.
July 30, 2014
Rated 4 out of 5 by kat1107 CLUB ROOM NEEDS WORK
We love the hotel and this is our third visit.
Our major disappointment was the club room. We stay in hotels quite a bit due to business and vacations, and when we pay more for club room we expect to get what is advertised. We were told the breakfast was until 10:30am both downstairs and in the club room. They closed up an hour before that. Nothing in the club room for evening but chopped veggies with i
August 17, 2013
Rated 5 out of 5 by DB12 Promises broken
Room was superior, service was friendly and efficient but I reserved this room as part of a special offer. I had to ask for the special offer for which the staff didn't seem to know about and then they spotted the coke a cola bags but the $25 Amazon Gift card was not included and they told me it would probably be emailed to me? I felt like they were lying instead of saying they would look into it.
November 26, 2012
Rated 1 out of 5 by BMBS Unhappy SPG memeber
Hotel wasn't very clean.. When we got to our room it didn't feel comfortable because it wasn't very clean there was urine on toilet which really was disgusting!! Dogs barking, ice on carpet in hallways. The pool area was dirty towels left on floor.. then remote was not working in room. Then when it was time to go to sleep the pullout bed was stuck so someone had to come in our room at 10:00 pm.
September 16, 2013
Rated 3 out of 5 by Missie86 Somewhat Disappointing
We stayed at this hotel because of its proximity to a baseball tournament our son was playing in. It was a nice hotel; however, we had some issues during our stay. Our suite that slept 6 had three towels and washcloths. When we called the front desk, no additional ones were available at the time. The outlet in the bathroom did not work, which left me running between the bedroom and sitting area to blow dry and curl my hair. Then later that morning, our team name had been put on a board for breakfast. When we arrived, we were told that had ended, but we could upgrade for $6. When I had no voucher (didn't know anything about a voucher), the server came back to tell me the less-than-exciting breakfast bar would be $13.95 PER person. My son had a baseball game to play or I would have left. He ate, the rest of us sat and watched. There needed to be better communication about the breakfast. We will not stay here again as we prefer a hotel where breakfast is included.
June 9, 2014
Rated 5 out of 5 by Johnd123 Very Enjoyable
Stayed one night as we were just passing through. Room was huge and very well maintained..Indoor and outdoor pools, access to Club Lounge..Overall a great place to stay.
July 15, 2014
Rated 3 out of 5 by BSMC Room was not clean and had to move
Dog hair all over couch and sweeper not ran adequately in room on 8th floor. Moved to another room on 9th floor and much better.
This is a pet friendly facility but some rooms should be reserved for guest without pets and may have allergies. Additionally kids run wild in the pool area and in hot tub without parent. Staff should monitor pool area and insist all follow posted regulations.
January 16, 2014
Rated 1 out of 5 by bowler nasty hotel
The first room we checked in, carpet was dirty, and tables had not been wiped down, the second room we were moved to, bedding skirt was dirty all around, and the fridge had stains on it, however, we decided to stay. Alex did a great job in attemtping to solve our issue, and Sam in the bar was an outstanding host, as I explained my issues to him as well, the drinks help take the edge off :
August 12, 2013
Rated 3 out of 5 by FLSL ok - some issues
I stayed at this hotel twice this month. The first stay, they only had 1 elevator working - for multiple days - and the A/C in my room was either running at 60 or 80. A week later, they still haven't credited my SPG points. The second stay, I made a green choice one night, and they made the assumption that I would continue all week - and even when I called to revoke it for the remainder of my stay, housekeeping did not come. Also, there is a train track nearby, and if you don't leave the fan running on the A/C, the horns will wake you up during the night. There is no smoking, so smokers all stand right outside the front door and you have to walk through them to enter. They book lots of sports teams here, and they don't segregate them onto one floor, so there is teenage yelling and slamming of doors late into the night. The rooms are nice, the price was good, the location is nice, most of the front desk staff is very friendly, but the little things that go wrong make this hotel just "ok". Not SPG quality that I come to expect. I hope that management steps it up, as I plan on coming to town more often and would love to make this my regular hotel in Columbus.
July 18, 2014
Rated 4 out of 5 by Jackie27 Where's the free breakfast ?
Disappointing to see the continental "free" breakfast . A bowl of fruit and some coffee, really ? Other places I have stayed have offered a complete free breakfast buffet, with paying less for a room !
In order to use the pull out couch bed, you had to rearrange the furniture - not thought out when designing lay out.
Great perk of this place is the beds are awesome - that's about it.
March 4, 2013
Rated 3 out of 5 by NYC10065 A good choice
The Sheraton Suites Columbus is a good option particularly for those who need the extra room provided by an all suite hotel. The rooms are most definitely spacious and offer an in-room fridge, two TVs and a pull out sofabed.
Great for young families.
Choose rooms that face the front of the hotel as the rear rooms can be noisy due to trains that operate late into the night.
March 21, 2014
Rated 4 out of 5 by Tom147 Good northside location
Current road construction on Rt 23 adds to congestion of a commercial setting. Hotel continues to update and maintains a quality appearance. Good selection of mid to high end restaurants within walking distance.
July 7, 2014
Rated 5 out of 5 by nancy0411 love the pillows
good night sleep , very quite room
July 24, 2014
Rated 5 out of 5 by HJK62 Great, comfortable room
We stayed here with our 2 young boys and found the staff to be friendly and accommodating, the room was spotless and well laid out, the bed was very comfortable, nice sized fridge, and the boys had fun swimming in both the indoor and outdoor pools. The location was great, being close to the Columbus Zoo which we visited, as well as a lot of restaurants and a Graeters Ice Cream.
August 7, 2012
Rated 5 out of 5 by GeorgeGrandkids Made to feel very welcome
My 5 year old grandson and I were made to feel very welcome. I don't recall the front desk assistant's name, but she was exceptionally helpful with suggestions for us ~~ knowing the focus of the trip was on my grandson & that we were going to COSI. I will stay again at this property. Even though the carpeting & furnishings are a bit dated, all was clean. A big plus in my book.
November 25, 2013
Rated 5 out of 5 by Bobbymac really enjoyed my stay
I don't travel much (about 4-5 times a year) this is by far the best place I have stayed . I can't think of one thing that was negative about it . I have never written a review before but I just wanted to tell people that you cant go wrong unless you are just a whiner. The room was incredibly comfortable . The staff was unbelievably professional . Just a great stay
March 29, 2014
Rated 3 out of 5 by Runnergirl35 Wireless costs money
There is no reason why any hotels should be charging for Internet access these days. I was appalled at a $10/day fee for service and will factor this into where I stay on my next visit to Columbus.
Also, check in was painfully slow without any explanation. We were provided with coupons for breakfast as compensation but the breakfast food (eggs, bacon, sausage) were cold.
October 25, 2012
Rated 5 out of 5 by Norrie Great Weekend
We thoroughly enjoyed our stay, including the room we had, the gracious desk staff (especially Evelyn), and the late night food we had in the lobby area. In fact, the gentleman who waited on us in that lobby bar/eatery handled all 20 of us with courtesy and caring service, all by himself!! We would definitely stay here again.
May 19, 2014