Rated 5 out of 5 by Pastor34 Above and beyond
Printer not working in lobby, no problem Levi Kurtz uses his personal email to put document on alternate computer prints document, wedding is a success, went above and beyond expectations
June 15, 2014
Rated 5 out of 5 by gcar Great hotel
Everything was great, thanks
June 23, 2014
Rated 2 out of 5 by JCB124 Loudest hotel I've stayed in
Traveling on business I knew many business travelers had stayed here. Our business in Columbus continued all weekend and soccer kids ended up flooding the hotel. The lobby was like a gym, you could not use the pool or hot tub because of the amount of kids, the kids were in the fitness center and the lobby smelled like a bar with parents getting drunk in the bar and in the lobby with their coolers of beer. The kids were playing soccer in the halls and pushing in front of you on the elevator. The staff said there was not much they could do. Also the door knob in our bathroom was broken and we asked that it would be fixed and never was. The weekend maids would not clean the room very good either. After two nights of this I would never recommend this hotel or ever stay at a Sheraton again since this must be their training.
April 18, 2012
Rated 5 out of 5 by Hawkfan Very Comfortable Hotel
This hotel was one of the best we have stayed at in quite sometime. Room was spacious and the bed was most comfortable.
June 15, 2014
Rated 4 out of 5 by Michelle7911 Comfort Great, Customer Service Not So Much
Have stayed at this hotel several times. Always been good. However this time, I reserved the room with one credit card, but presented another a check-in. Was assured nothing would get charged to the first card and that all holds/charges would be on new card. Got home and checked my bank statements to find that BOTH cards were charged. The first card, which was my debit card to my checking account, was charged and left me with $28 in my account. When I called to discuss it I was told it was a hold from check-in and that it would be reversed in no more than 2 weeks. Completely unacceptable that they can put holds for the same amount on two separate cards and I'm the one with 3 kids who cannot buy groceries now because there is only $28 available in my account until this charge gets reversed. Never again will I stay at this hotel.
July 29, 2013
Rated 4 out of 5 by FamilyMan1 The Good and the Bad
Stayed here with my family for a little in-town staycation. Used starwood points, and the transaction was seamless, which was great. The staff at the front desk was excellent, very friendly and attentive! The combination of an indoor/outdoor pool was very nice, as we had a mix of good and bad weather. It also helped to assure that it was never too crowded at any one pool. I would think of the room as more of a spacious one room hotel; it was a bit small for a suite. Still, it was nice to be able to put the baby in the bedroom to sleep at night and to then close the french doors to continue enjoying the evening. It had a microwave and a fairly large mini-fridge, which was was really nice to be able to store a lot of our own items and not have to rely on room service or outside dining for all of our food.
The biggest negative was the shower, which had pink mold on the shower head and a rather large stretch of mildew along the edge of the tub. There is really no excuse for this, as it would not be difficult to simply re-caulk around the tub. This was on a Starwood Preferred Guest floor as well, which added to our surprise. When I informed the front desk, they were very apologetic and offered a breakfast voucher, as well as to send someone up right away to clean. Unfortunately, it was nap time for our baby, so we did not want to have housekeeping up there immediately. However, when they did come later in the day, nothing had changed with the shower. I appreciated that the front desk did care, and made some attempt to make it up to us. At the same time, I question the level of cleanliness and attention to detail at the hotel. Overall, while disappointing, it is not like this incident completely ruined our stay or anything. On the contrary, it was still a relatively positive experience overall.
June 30, 2014
Rated 4 out of 5 by PJ515 Good Value
This is the third time I have stayed at this hotel with my family. Each time we have been greeted by friendly, enthusiastic personnel...a nice thing after a long drive!
All of our rooms have been nice and clean. This past stay (6/15-6/17) the king room had a missing closet door - not a big deal. You can see some normal wear and tear, but it is an extremely busy hotel! We will return as it is a terrific value and the employees are wonderful to work with.
June 20, 2012
Rated 2 out of 5 by misty1012 Terrible experience
I was not happy with my experience this visit and will not return in the future. Checking into the hotel and speaking with cleaning staff was great, although not when I returned to go to sleep. There was no parking left in the parking lot and the man at the counter told me I needed to find a spot. He did not believe that I went to the front and back of the lot so he went out to check himself. He finally moved his car after thirty minutes so I would have a place to park and I had to go out into the slippery and unsalted walkways to move my car. I was not happy about this experience and he was not willing to accommodate this situation. I was not happy with our romantic Valentines weekend to come back to the hotel to deal with this for at least thirty minutes. I will no longer stay at this hotel in the future and hope this happens to no one else.
February 18, 2014
Rated 1 out of 5 by AliceF This hotel is not what I thought it would be
First of all if I would not recommend your hotel to anyone staying in the Columbus area. The elevators are horrible and I understand that you were probably sold out but your hotel and its elevators did not meet the requirements for the capacity that you hold. We waited 20 minutes one time for an elevator from the 7th floor. It was rediculous! And why do the 7th, 8th and 9th floors have a key to go to them in the elevator? This is just a waste of time.
May 27, 2013
Rated 2 out of 5 by GGMom Unacceptable & Disappointing Customer Service
Front desk service was disappointing & unacceptable at check in and when calling in.
Phone calls to hotel have been either not answered, did not know answer, left on hold 17 mins, or transferred to managers voicemail.
Delivery charge for in-suite dining that was not mentioned when using 2 - $5 Good Choice vouchers for $10 cost of food.
Team families were told rooms were not ready since our block of rooms were not ready, but rooms were not in a block.
June 17, 2013
Rated 5 out of 5 by Norrie Great Weekend
We thoroughly enjoyed our stay, including the room we had, the gracious desk staff (especially Evelyn), and the late night food we had in the lobby area. In fact, the gentleman who waited on us in that lobby bar/eatery handled all 20 of us with courtesy and caring service, all by himself!! We would definitely stay here again.
May 19, 2014
Rated 1 out of 5 by Miner12 Club lounge charge...
Had one of the worst experiences I ever had. When checked-in, I asked for club lounge access, and a lady granted without anything . Next day morning we ate breakfast, and the staff asked for a voucher that we're not aware of. Instead I gave him the room number. When checked out the room charge was in my bill, $35.03. Explained this to the front desk manager, and he kept saying sorry but it's charged. I requested resolution to WW customer service.
December 28, 2012
Rated 2 out of 5 by Hammer13 The Hotel was Poorly Staffed
we arrived at the Hotel on March 1 2013 the hotel staff was just about extinct. waited 30 mins, to get checked, only to be told my card was denied I called my card company and they told me the staff never entered the required security code on the back of the card. very embarrassing for this to happen in front of piers and customers. the manager was non-exsistent and of no help. poor service for the whole stay, we had a group of 30 plis people.
March 4, 2013
Rated 2 out of 5 by Seminoles Will not do what it takes to satisfy
Unfriendly staff. Do not go the extra mile to satisfy hotel gust that book 15 rooms. All we wanted to use is the grill. That no one was using.
June 9, 2014
Rated 2 out of 5 by Lori Below Average Stay
At check in the lady was not friendly nor did she take the time to explain the club lounge or breakfast. When I asked her the quickest route to our room she pointed to the elevators without saying a word. The maids did not remove the trash from our room nor the four shopping bags of trash that were neatly complied and placed under the bathroom sink. We were traveling with infant twins and had dirty diapers in our room for the two night stay.
May 28, 2013
Rated 1 out of 5 by swpasoftballmom TOWEL SHORTAGE?
We recently stayed here with ten other familieis for a softball tournament in Columbus. In addition to the outrageous cost of food and drinks there seemed to be a shortage of towels...although there were three of us in my suite and five in the suite down the hall and five on another floor none of us ever got more than one towel. The drain in my bathroom also didn't work so that you had to stand in dirty water while you showered...disgusting.
July 15, 2012
Rated 2 out of 5 by ImAConsultant Horrible beds
The beds in my room (2 full size) were terrible. Possibly the worst beds I've ever slept on. The sheets were scratchy, the mattress was visibly BOWED in the middle, and the pillows were all uncomfortable. It's 3 days after my last night there any my back is just now feeling better. When I told my concerns to the concierge she gave a little chuckle and said, "Really, because I always hear good things." I will not stay at this hotel again.
November 18, 2012
Rated 3 out of 5 by Mari72 Not so clean!
We stayed in room 630. When I first entered room it didn't smell clean. I tried to turn on the TV and it would not go on so I wiggled the cord and it was loose so I tighten it up and all was working but the dust in back of the dresser where the TV was on looked like it had not been cleaned for months. The night stand also was so dirty dusty in the back. I could see it as I laid on the bed. I was not pleased with the cleanliness!
October 20, 2013
Rated 3 out of 5 by Shep23 Poor Service
Stayed for 4 days. Accepted ECO option. Ran out of shampoo after 2 days, and despite 2 requests, shampoo was not provided. Restaurant service was great, and pool area was clean and welcoming.
June 1, 2014
Rated 5 out of 5 by Mkeres79 Great time at the Sheraton.
Great gym! No matter what your routine is you can continue it there. Spacious, clean.
We were a party of four and the room met all our needs. Comfortable beds, clean linens and plenty of towels.
In addition to being a clean and well maintained hotel, the staff is great. Everyone is always wearing a smile. Be sure to visit Sammy in bar! At the front desk, Dan is the man! He can answer any question or solve an issue with ease.
January 22, 2013
Rated 3 out of 5 by Kathy1956 Many features not all for the best
Unfortunately the bathroom floor was dirty , the mattresses were overused that dipped in the middle. Without the splash guard in the bathroom tub water was all over the floor after a shower. The room keys did not work until we had them reprogramed. Was not able to enter the pool area without the help of an associate. Not bring a platinum member we were unable to utilize the club room. First time I have ever had that happen
December 19, 2013
Rated 3 out of 5 by carshow hot weekend
stayed 2 nights on 9th flr. in a "executive suite" the temp outside was 100. when we got into the rm. the ac. was off. not set up. but off. It took till midnight to cool the room. the rooms are of high end decor, but the maintaince is lacking. the door handle to the closet was broken and would not allow the doors to shut. The outside pool was in need of sweeping. as there were leaves and needles sunk or floating all arround..
July 9, 2012
Rated 2 out of 5 by MM2237 Outlandishly hot
Despite the fact that the temperature outside was in the low 30's our room was so hot my daughter and I were unable to sleep. When the front desk sent an engineer up to our room, he said the HVAC system wasn't running, even though you could hear it in our room and the hallways, and that there was nothing he could do about the temperature. Imagine if it's this hot in cold weather, what it will be like in the summer.
February 3, 2014
Rated 5 out of 5 by Jackdaw Rooms are very clean and we'll maintained
We were impressed with the cleanliness, different floor plan, 2 tv's for different tastes, both pools and the staff was very helpful with quick responses.
June 2, 2014
Rated 4 out of 5 by softballmom7 Lady Bombers Weekend
very accomodating for the weekend of softball games
June 9, 2014
Rated 2 out of 5 by Seminoles Need work!
Need customer service people badly.
June 9, 2014
Rated 5 out of 5 by toolman Wonderful
The only problem had was with check in. Company we came for didn't tell 3pm was check in no earlier. Can back at 3pm. One customer service lady having problems and other one helping they found room wasn't clean another lady stepped in which is the on seen earlier that morning took care of the problem and bump the room up to unexcpected level.. Wished had her name but we didn't. Great Wonderful stay. THANKS SHERTON
October 15, 2012
Rated 3 out of 5 by NYC10065 A good choice
The Sheraton Suites Columbus is a good option particularly for those who need the extra room provided by an all suite hotel. The rooms are most definitely spacious and offer an in-room fridge, two TVs and a pull out sofabed.
Great for young families.
Choose rooms that face the front of the hotel as the rear rooms can be noisy due to trains that operate late into the night.
March 21, 2014
Rated 5 out of 5 by Bobbymac really enjoyed my stay
I don't travel much (about 4-5 times a year) this is by far the best place I have stayed . I can't think of one thing that was negative about it . I have never written a review before but I just wanted to tell people that you cant go wrong unless you are just a whiner. The room was incredibly comfortable . The staff was unbelievably professional . Just a great stay
March 29, 2014
Rated 4 out of 5 by kat1107 CLUB ROOM NEEDS WORK
We love the hotel and this is our third visit.
Our major disappointment was the club room. We stay in hotels quite a bit due to business and vacations, and when we pay more for club room we expect to get what is advertised. We were told the breakfast was until 10:30am both downstairs and in the club room. They closed up an hour before that. Nothing in the club room for evening but chopped veggies with i
August 17, 2013