Rated 5 out of 5 by bran Nursings pinning ceremony
will come back and stay again, this was an awesome place to stay.
December 18, 2013
Rated 4 out of 5 by jefenader nice and clean
front desk clerck was very usefull
December 17, 2013
Rated 5 out of 5 by Sean930 An unparalleled level of service.
The unparalleled level of service began immediately upon check-in. Seeing that I had several rooms reserved in my name Alann, the young man at the front desk, asked if I was staying on business or pleasure. I told him that my family and friends were gathering to celebrate my birthday. He wished me a happy birthday and then proceeded to address needs and wants that I did not even know I had. First, he asked if I wanted all of the rooms together (something I had not considered but yes it was something I wanted). Next he asked if any of the rooms needed to be adjoining (again something I had not considered but was also greatly appreciated). Next he asked if it was important if it was important that my room be amongst the others. When I told him know he proceeded to upgrade me to a much better room with a fantastic view of the city as a little birthday present. Finally after having anticipated my every need on-site he asked what my plans were off property. This is where Alann's co-worker Edin (I hope I spelled it correctly) took over.
I told Edin that we were just going to dinner at a particular restaurant and then going to a couple of night clubs. Edin knew the restaurant well, gave the name the name of one of bartenders, told me to mention his (Edin's) name to him and that we would take great care of us. I responded that I would definitely do that once I made the reservation. Edin told me not to worry and that he would take care of it for me. With no worries or cares I proceeded to wait and greet my family and friends as the arrived. By the time I got back to my room there was message from Edin. The restaurant we wanted was booked and could not accommodate us so Edin took it upon himself to contact the general manager of another local restaurant to make the reservation. Edin must be psychic. The second restaurant just happened to be my second choice of restaurants.
We did not have any extended encounters with any other personnel but everyone we passed spoke to us and treated us like they knew us, like we were old friends.
With the unparalleled levels of service, the clean, comfortable, and quiet rooms, the convenient location, and yes - the price point, the Sheraton Suites Market Center made this birthday the best yet. My eldest sister's birthday is next month. Guess where we will be staying? ;-)
December 16, 2013
Rated 2 out of 5 by smurph83 This hotel has potential
The hotel seems to be on the right track for future improvements, however one of the elevators was down during my stay and there was direction for guests to use the service elevator which was not appealing. I was greeted in a timely manner for check in, however there was no inquiry of me using self park, which I was billed for incorrectly and there was no mention of being an SPG member. I also was not impressed with the cleanliness of the room, it was tolerable but could use some improvement. If it weren't for my company making the reservations here, I would have chosen to stay elsewhere.
December 6, 2013
Rated 2 out of 5 by dianous Elevator
Elevator was not fixed for 3 days. Need better maps that are free available at front desk and a wider than 3 mile radius for shuttle service
December 9, 2013
Rated 5 out of 5 by TCham Over the top customer service
From the moment we walked into the hotel we were greeted and welcomed. The person greeting us was the concierge but was working checking people in. As he was helping us, he always greeted anyone else walking in the door. He also assisted us with our dinner reservations. Very nice young man. In fact, everyone we came in contact was beyond friendly. They called our room to see if everything was as expected, and we asked for more coffee and it was there in less than a minute. Amazing!
December 4, 2013
Rated 5 out of 5 by godard bittersweet goodbye
i have been a guest at this hotel for 4 years and i just came home from my very last visit. my physician is leaving dallas an i am following him. having said that, my stay was as memorable as it always is. the one thing that i find troubling is that i recognized only one employee since my last visit, on february 2013. this is a trend that i have observed over the years. what's with the turnaround? it impacts a guest like myself negatively, since i choose to return to this hotel with every visit to dallas and it is of paramount importance to see familiar faces.
November 28, 2013
Rated 3 out of 5 by MrVicci Great Stay with Family
Thank you to your staff, especially Edin at Front Desk. He went above and beyond to make our stay as confortable as possible.
I make regural stays at this located for business due price, front desk staff and proximity to clients.
Facility and services (food and beverage) need upgrading . Dining is overpriced and prepackaged. Smaller/fresh menu would do wonders.
December 2, 2013