Rated 2 out of 5 by smurph83 This hotel has potential
The hotel seems to be on the right track for future improvements, however one of the elevators was down during my stay and there was direction for guests to use the service elevator which was not appealing. I was greeted in a timely manner for check in, however there was no inquiry of me using self park, which I was billed for incorrectly and there was no mention of being an SPG member. I also was not impressed with the cleanliness of the room, it was tolerable but could use some improvement. If it weren't for my company making the reservations here, I would have chosen to stay elsewhere.
December 6, 2013
Rated 2 out of 5 by dianous Elevator
Elevator was not fixed for 3 days. Need better maps that are free available at front desk and a wider than 3 mile radius for shuttle service
December 9, 2013
Rated 5 out of 5 by TCham Over the top customer service
From the moment we walked into the hotel we were greeted and welcomed. The person greeting us was the concierge but was working checking people in. As he was helping us, he always greeted anyone else walking in the door. He also assisted us with our dinner reservations. Very nice young man. In fact, everyone we came in contact was beyond friendly. They called our room to see if everything was as expected, and we asked for more coffee and it was there in less than a minute. Amazing!
December 4, 2013
Rated 5 out of 5 by godard bittersweet goodbye
i have been a guest at this hotel for 4 years and i just came home from my very last visit. my physician is leaving dallas an i am following him. having said that, my stay was as memorable as it always is. the one thing that i find troubling is that i recognized only one employee since my last visit, on february 2013. this is a trend that i have observed over the years. what's with the turnaround? it impacts a guest like myself negatively, since i choose to return to this hotel with every visit to dallas and it is of paramount importance to see familiar faces.
November 28, 2013
Rated 3 out of 5 by MrVicci Great Stay with Family
Thank you to your staff, especially Edin at Front Desk. He went above and beyond to make our stay as confortable as possible.
I make regural stays at this located for business due price, front desk staff and proximity to clients.
Facility and services (food and beverage) need upgrading . Dining is overpriced and prepackaged. Smaller/fresh menu would do wonders.
December 2, 2013
Rated 4 out of 5 by DrKJAustin Mixed Experience
I tried to inquire about the availability of the indoor-outdoor pool before we made the 200 mile drive. I was told that the outdoor pool was "open right now" but the woman said she was "not sure" if it would be closed 48 hours later when we arrived. I asked if it was heated and she said yes. In fact it is NOT heated. I also said that on the video I had watched online it looked like you could swim from the outside to the inside pool (it is one continuous pool) and she said "yes". When we arrived there was a clear sheet of plexiglass separating the two pools so that you could not access one from the other. This was a HUGE disappointment to my two kids! It would have been OK if they had told me ahead of time so that I could have not gotten their hopes up about being able to swim from indoors to outdoors, which to a kid is a really cool thing.
The room was fine, I really liked the layout for people who are sharing with their kids because you can shut the door between the living room area and the bedroom and each has it's own TV. I definitely recommend that feature. Also I appreciated that it had a microwave and mini fridge, again with kids it is helpful for keeping snacks around.
We also brought a dog and the hotel allows that which was great. So they get points for being pet friendly.
The check in staff was very nice and courteous and we felt welcomed. However, the waitress that served us both times we went to the breakfast buffet was rude and abrupt. I worked as a waitress all through college so I feel like I can be a fair judge and I think she needs to change professions. She didn't smile or do anything to make us feel welcome and seemed generally annoyed to have to serve us.
The buffet was over-priced in my opinion but had a good selection and the fresh fruit was especially impressive. Watermelon in November was quite a treat! We only ate breakfast there so I cannot comment on other meals.
The maid staff were very nice and helpful and I was able to get extra tea bags, blankets, etc. with no problems. Every maid I encountered was helpful and attentive and spoke English which made it easier to get help.
The location was great in that it is convenient to lots of things we wanted to do downtown and also it was easy to get to the major arteries to navigate Dallas. But of course it's not very scenic to be on the balcony when you are surrounded by highways. But that was fine with us as we were going for convenience of location.
So over all we felt that the experience was mixed. We would stay there again but maybe just avoid the restaurant and go during the summer to ensure that both pools are open.
December 1, 2013
Rated 4 out of 5 by TheMagus Best Bang for your Buck in Dallas
Great Staff, Inexpensive, Great SPG Recognition, Clean
A little run down in Places
I travel to Dallas to visit my in-laws frequently and I usually spend around 10 nights a year here. While there are nicer SPG hotels I like in the area, this hotel is consistently good and I always have the few star points I need to get a free night here. The staff is always very helpful. My only recommendation is to get a room facing away from I-35.
November 25, 2013
Rated 5 out of 5 by MargaritaBall13 Excellent Value!
Perfect room for an affordable rate. Thank you!
November 25, 2013