Rated 3 out of 5 by Buyer55 ROOM DIRTY ON ARRIVAL
When we entered our room the living room hadn't been cleaned. There was a bill on the floor, an empty nut can and cumbs on table and trash on the desk.
The beds had been made and the bathroom was clean but that was it.
We called and they did come and take the bill while we were out but it took a second call to get thru to them the living room mess wasn't ours. Rooms starting to look a little shabby, but beds comfortable and nice to have couch, fridge and microwave in room. I do think interenet and parking should be free.
September 12, 2012
Rated 5 out of 5 by mattigbaby Love the Sheraton
The sheraton suites is such a great place to stay! Love the rooms and the staff is always so nice and helpful. It's easy and no hassle especially when coming to town for Dallas Market. Definitely recommend this hotel!
June 3, 2014
Rated 5 out of 5 by 49Happycustomer This the second time we stayed here
This the second time we stayed here, The first time we stayed here we got off on the wrong foot, mostly due to my part and they fixed it for us.
This time we stayed here we got here a lot earlier this time, and I met Edin who was working the front desk, and told him about our last time here.
He was very helpful and made our stay a wonderful trip.
I made a special trip back down to the front desk just to tell him thank you.
We will stay here every time we make our trip up to Dallas.
Thanks for the great personal service
August 18, 2013
Rated 3 out of 5 by Teddie This hotel was not accommodiating
In raining weather, the shuttle was not available for transportation to or from the evening affair with evening gown. My party had to pay for taxis both ways. When inquired for return trip, we were given a 10-12 minute wait. The shuttle never came for transportation. After arriving back to hotel, gentlemen at the desk advised shuttle driver is gone after 9:00pm. This information was not given in the beginning, causing an inconvenience. I have stayed at more enjoyable Sheraton Hotels in the past.
March 17, 2014
Rated 2 out of 5 by marcopolotrader good location, worn out and new manager started during peak occupancy
I've stayed here 8 times because of the rate and location but this place has been run down and mismanaged. I was told that the new manager started on 1/20/2012 which is a tough time to start since I believe peak occupancy is 1/18-1/22. The restaurant was understaffed and put out pretty basic fare. Our room had a 4" hole in the carpet between the beds and elevators worked but mechanically are pretty worn out. The high school kid running the club lounge on weekends was polite but not trained like the old guy midweek.
January 25, 2012
Rated 4 out of 5 by Traveler780 Overall Good
My weeklong stay was overall good. The room was comfortable and the staff accommodated a room change. I was recognized as a SPG member. There was a mistake in my bill, where the room price was charged wrong. I asked at the front desk and after a few minutes of figuring things out, was able to correct the charges. Internet prices are high, and free internet in the rooms would greatly improve the experience. Location is great, right on the bus stop to downtown and 5 minutes walk to the light rail. Friendly staff!
March 26, 2013
Rated 4 out of 5 by Mrtravel28 Good place
Some confusion about proving status upon arrival. Wasn't upgraded to top floor even as platinum but got lounge access. Both booked suites faced interstate which caused me not sleeping very well as you can still hear noise. Would have asked for facing opposite side if I knew it will be this noisy. The lounge offerings were not what I would have expected. Very few options for appetizer. Breakfast in lounge was average. Nice friendly staff and a great outdoor/indoor pool. Overall a nice Sheraton. Great location.
August 6, 2013
Rated 3 out of 5 by Sinclair Excellent Customer Service
Stayed at the Sheraton Market Center Dallas four days while I was attending a conference in the area. I found the staff to be very hospitable, and the rooms and the hotel in general were well kept.
I did not get to say goodbye or thanks to Steve at the front desk. So, I will use this medium to do so. Steven was very kind and went the extra mile to assist me while I was there.
May 10, 2014
Rated 4 out of 5 by Melandpo Starwood Quality
I can't figure out why there were negative reviews of this hotel. The front desk staff were very cordial and accommodating when checking in as well as whenever I had any questions. My one complaint was with housekeeping. The rooms were very clean, however, instead of replacing the plastic cups in the bathroom, they rinsed one of them out and placed it back on the counter - that was bizzare. We also had an issue with Wi-Fi service, but once we reported the problem it was taken care of ASAP. Great customer service!! One last thing, I like the idea of if you choose not to use house-cleaning for a day, you can earn 500 SPG award points. That's great for folks that spend minimal time in their room. We enjoyed our stay and will continue to stay at Starwood properties whenever possible.
August 16, 2012
Rated 1 out of 5 by SCPOK Extra charges on card-Beware
Room was small, pool was closed, buffet served spoiled juice and day old biscuits at $15, two rooms on opposite ends of floor when I called early and asked for close rooms. and no one was next door to me. And then after I got home I looked and was charged almost 200 more dolllars in 4 separate transactions(12,107,75 and 25), when I called they could not tell me why I was charged for two of them and the other was I was charged 50 (THEY DO NOT TELL YOU THEY ARE MAKING CHARGES ON IT) for incidentals and I charged 75 for breakfast so they had to charge 25 more to make the incidental 75, and then charged me the 75 also, I prepaid room but was charged anyway. But of course these should go away in 7-10 days...I am going to have to wait 7-10 days for my own money they should not have charged me in the first place. BEWARE.
March 25, 2014
Rated 5 out of 5 by Julie7323 Great location for market center
Great hotel and location. The staff was extremely helpful and pleasant. It is a little noisy from the highway traffic, but otherwise a good experience.
June 1, 2014
Rated 5 out of 5 by Emonallica Excellent Stay
During our recent trip to Texas, we had stayed at different Starwood hotels. We stayed the longest at the Sheraton Suites Market Center Dallas. It was a great stay. We were upgraded to Club Level by Odin at check-in for our entire stay. That was very nice of him. Abu at the Club Lounge was a pleasure to deal with. He was very helpful. The lady at the bar (I forgot her name) was very nice and accommodating. The room was clean and comfortable. Overall, we had a great 5 nights stay at the hotel.
January 6, 2014
Rated 3 out of 5 by DallasVisit Nice hotel, convenient location, staff...???
There was a family reunion taking place the night we checked in and it took about 15 minutes to get a room. Upon getting to our room, we had a problem with our TV and we reported it around midnight. No-one came till 6 am the next morning to look at it. We needed extra towels and called the request in to hotel services. Two hours later, we walked down to the lobby to get our own towels. My husband needed some bottled water during the night and several of the vending machines (on different floors) were out of bottled water. The next morning, we went to the concierge to pick up some items and waited over 10 minutes before someone could get to us and then they did not help us. In frustration, we left our items on the counter and walked away. Customer service was NOT a priority on this weekend.
July 25, 2012
Rated 5 out of 5 by Popoy Sheraton SPG is very good!
Hotel is great is as usual and SPG program is the best!
June 3, 2014
Rated 2 out of 5 by Simmosa Thoroughly disappointed!
I prepaid the club rate to receive the extras when we arrived. The first room we were assigned had wet carpet. We were given another room promptly. The rooms were not what was portrayed through the website. Even though I had paid the higher rate, we did not receive the free wifi or breakfast. The employees at the front desk did not explain the club benefits or treat us any different. The bed was very comfortable (best part of the hotel). Overall we were very disappointed in the hotel and staff.
January 3, 2013
Rated 4 out of 5 by TheMagus Best Bang for your Buck in Dallas
Great Staff, Inexpensive, Great SPG Recognition, Clean
A little run down in Places
I travel to Dallas to visit my in-laws frequently and I usually spend around 10 nights a year here. While there are nicer SPG hotels I like in the area, this hotel is consistently good and I always have the few star points I need to get a free night here. The staff is always very helpful. My only recommendation is to get a room facing away from I-35.
November 25, 2013
Rated 5 out of 5 by nelskw Nice Stay!
Thanks for your great attention to detail and a great stay at the Sheraton last weekend. We stay at Starwood properties frequently and we were very pleasantly surprised by what a great production you guys put on! The club lounge was a really nice treat for breakfast and espressos & staff there in the lounge did great. Front desk staff were efficient and pleasant. Room was very clean. Overall, awesome job.
Only suggestion would be the addition of a safe in the rooms.
Thanks so much.
May 16, 2012
Rated 3 out of 5 by cv13 This hotel could be really great
There are few minor flaws with this hotel. Room overall was nice, quiet and comfortable. Amenities in bathroom were minimal. Food in dining room was terrible but the waitress, who was the only one serving, was friendly and calm while dealing with numerous customers. The door to the pool was broken and hard to open and one morning, the pool was full of tree droppings. The next morning it was clean. Hot tub had a lot of scum on the tiles. Computers were always available and internet was free!!
September 12, 2012
Rated 1 out of 5 by PlatinumSPGmember Not good enough
I had an invoice issue from my previous stay I asked to be followed-up when I checked in - it did not happen. I called and left a message - no one called back.
The room was dirty - long black hair in my bed - I am blond... Bits of stuff on the carpet sticking to my feet.
I called reception as the wifi was not working with my name/room number - asking for a code - I was told that did not exist - I said I got one 2 weeks ago and he said that was not the case - basically calling me a liar... He finally agreed to call AT&T, and he got a code for me which worked.
Last time I stayed I reported one eliptical in the gym was not working, and the other had no resistance (so only 1 out of 3 works properly) - 3 weeks later nothing had been done...
I am a Platinum SPG member. THIS IS SIMPLY NOT GOOD ENOUGH.
December 21, 2012
Rated 5 out of 5 by TCham Over the top customer service
From the moment we walked into the hotel we were greeted and welcomed. The person greeting us was the concierge but was working checking people in. As he was helping us, he always greeted anyone else walking in the door. He also assisted us with our dinner reservations. Very nice young man. In fact, everyone we came in contact was beyond friendly. They called our room to see if everything was as expected, and we asked for more coffee and it was there in less than a minute. Amazing!
December 4, 2013
Rated 2 out of 5 by jersey0904 Disappointed this time
I have stayed here a number of times on business and was pleased with staff and accomodations. This last time it appears things have gone down. Room had an odor that they tried to cover up with air freshner; I noticed the next day there was a dehumidifier in the hallway. I asked to be moved or upgraded to Club Level ( I was there for 4 nights) was told this was not available. Worst part - ATT WiFi was down in the rooms and I could not get my work done. No internet at all in the room.
November 21, 2011
Rated 2 out of 5 by marcopolotrader room had been smoked in!!!!
I checked my luggage at 9am and the room was not ready which was fine. At 7pm I returned to check in and the front desk spent 15 minutes trying to decide what room to give me and even went to check the room before sending me to room 308. As soon as I opened the door it was obvious that someone had be smoking cigarettes in the room. My suspicion is that they other room they had considered for me had a similar problem. I have stayed here at least 10 previous times and my not return.
June 26, 2012
Rated 5 out of 5 by EWCO Superb Experience Again
I've stayed here multiple times when in Dallas and each time has been one of the better SPG experiences I have had.
I very rarely write reviews but felt that as many times as the Sheraton Suites Market Center has exceeded my expectations that I should share my experience with others.
May 14, 2014
Rated 5 out of 5 by Ryon01 Super place to stay
Not only is the location exceptional to anywhere you need to be in the Metroplex, but the hotel is extremely clean and modern, the rooms are set up perfectly. One of the most impressive things to my wife and I was how absolutely friendly the entire staff was. Literally, every single employee of the Sheraton Market Center Dallas treated us like we were the only guests there, just unbelievable. We had a pleasant and superb anniversary weekend, and most definitely, we will be back!
March 5, 2013
Rated 4 out of 5 by MKJG Comfortable beds - great staff
This is the second time we have stayed here since the first time was such a great experience. This time again the staff was exceptional. Only glitch was we reserved 2 double beds and when we got to the room it was 1 king. We switch rooms and got the LAST 2 double bed room. In the morning we could smell cigarette smoke in the bathroom (coming in from the ventilation system) - very strange. But slept great - the beds are awesome and the indoor/outdoor pool is great for the kids.
August 15, 2012
Rated 2 out of 5 by UP06 Not up to Sheraton standards
Registration was unpleasant. After a long drive, I was told to go back out into the night to put a parking permit on my dash -- a poor way to say welcome. Was also warned a charge would be put on my card and then removed when staff were satisfied I didn't break or steal anything in room.
Hotel carpets and elevators are showing their wear. Ice machine on my floor wasn't working. No regular coffee was stocked in room -- only decaf.
This is not what I expect from a Sheraton.
July 20, 2012
Rated 3 out of 5 by TomCat Heating and AC system.
We went in month of May...Heating to AC transition. The room is not getting cold in day time and not heating in night time. Either one will work and after complain the service person comes and he does not know how to shift the machine, wasted our time in the night and day hours. We have called 5 times in 3 days, nothing worked. The hotel looks very royal, luxury, please improve this feature to automate heating and AC automatically based on the temperature we set....
May 28, 2013
Rated 4 out of 5 by JRinTX Good Stay
We stayed here when we were in town for the dog show and it was a great dog hotel - very welcoming of the four-leggers and lots of grass around the hotel for walking the dogs. Our room (suite) was spacious and clean. Only issue we had was a tub that drained a bit slowly but that has been reported to management and they're addressing that. We ordered room service a couple times and the food was hot, delivered quickly, and tasted very good. We'd stay here again.
July 11, 2012
Rated 3 out of 5 by Marlee shuttle
I appreciate the shuttle service this hotel provides...However I would appreciate honesty when I call for pickup from the airport
May 19, 2014
Rated 4 out of 5 by MJE9 Bedding and temperature control
The contoured sheets (bottom sheets) did not stay put on the mattress. Everytime I got up from the bed, the sheets were off. i would recommend sheets that are deeper so they will stay in place. I had to "remake" the bed each time. Upon arrival, we found the room very cold. I tried to adjust the temp. several times before the engineer told us it was not possibe to do do this, as the boilers were not on; therefore there would be no heat. This was reported.
July 20, 2013