Rated 5 out of 5 by mh77 special treatment
we received such good treatment from the staff, we felt that, from the bottom to the top.
I have already recommended to my children,
to stay at this hotel.
April 28, 2014
Rated 3 out of 5 by theallygeeshow Needs a face-lift
We've been coming back to this property for over 10 years now, and it's showing it's age. Our TV didn't work, the AC unit was pretty loud, and the room just looked worn down. We were in and out of the room as we were at the parks, but it was sad to see the property looking old. Hopefully during our next visit there might be some changes to the rooms.
April 27, 2014
Rated 5 out of 5 by RRIWAY It is wonderful stay there. We feel like family
Been going to hotel many years. I think it is time to change the mattresses out for new one's. just a thought. Everybody at the hotel makes us feel like family. Bar & Food was fantastic. Cynthia & Bogar were fantastic. Thanks again, Robert & Sherri Brown
April 27, 2014
Rated 5 out of 5 by foxjen This hotel is great
the service is great, have free shuttle between hotel and Disneyland, has shopping shuttle pass by
April 26, 2014
Rated 2 out of 5 by Vicki99 Unresponsive to staff-induced problem
After choosing "free internet" as a Gold Member option, my account was charged $9.95 plus tax for our five-night stay. A call to the "accounting" office and an e-mail to the General Manager have netted absolutely no response. We have stayed at the Sheraton Anaheim dozens of times over the course of three decades. Very unlikely to do so again.
April 25, 2014
Rated 3 out of 5 by MikeH24 Old and tired hotel
This hotel need to be renovated. Poor lighting throughout. Small bathroom. Carpet and other furnishings in room was old.
April 20, 2014
Rated 5 out of 5 by Ceci14 Great stay
Very close to Disneyland with FREE shuttle. Very friendly and helpful front desk staff (David). Rooms were HUGE and very comfortable. Public areas were large and beautiful. Great pool and outside areas. Much more than I expected from the category. However, I am pretty sure I did not see on the website that parking was $14. (Could have just missed it.)
April 16, 2014
Rated 5 out of 5 by SheratonFan6565 Another Great Stay
In my opinion there is no where else to stay when in Anaheim. This crew knocks it out of the park every single time I have stayed. If booking a hotel by DisneyLand, look no further than here. From shuttle rides to the park, excellent caring staff, and perfect location, this is your place. I wish I had time for the buffet, but ran out of time. Thank You Sheraton Anaheim Staff, my Family and I had had a Blast
April 14, 2014
Rated 5 out of 5 by MartinTH4 we love staying here
Always comfortable, always courteous, A wonderful place to stay when we visit Disney. It looks like a castle from the outside and we're treated royally on the inside.
April 14, 2014
Rated 5 out of 5 by LoyM Excellent location
One small inconvenience....bath tub needed to be plunged. Water did not go down so tub filled with water while showering. Other than that, everything was superb!
April 14, 2014
Rated 4 out of 5 by KDZ3 Hotel is showing its age
1. AC had to be repaired 1st day
2. electric power went off 2nd day and had to be repaired
3. room location was over the laundry and caused the room to vibrate during the cycle
4. room was not ready at the promised time of 3:00pm
5. good location to Disneyland
6. great personnel
7. great shuttle service to Disneyland
April 13, 2014
Rated 4 out of 5 by Benny3 Great location if your going to Disneyland.
This resort has a friendly and prompt service staff all around. The complimentary shuttle to the Disneyland resort is a great feature. We will be sure to come again. :)
April 12, 2014
Rated 3 out of 5 by Loeber A Bit Disappointed
The hotel itself was nice. Our room was spacious (except for the bathroom). The bed was comfortable (consistent across all Sheraton locations). The carpets in the hallway did show signs of wear and/or dirt. Housekeeping did a fine job. The front desk was average. I was never recognized for being part of SPG. I even pulled out my SPG member card to make sure it was on file, but the employee didn't look at it and mistook it for a possible other credit card. Our biggest disappointment, though, was with the Disneyland shuttle service. They never operated enough shuttles during park openings & closings. We were turned away repeatedly because the shuttle was filled to capacity. The hotel is within a somewhat walkable distance to the parks but not necessarily after a long day of walking inside the parks, etc.
April 12, 2014
Rated 2 out of 5 by DisneylandVacation It is, what it is
We needed to be near Disneyland. We needed adjoining rooms. We all needed to be able to get a good night's sleep. We needed reliable transportation to and from Disneyland. For what we needed they provided. However, I've stayed at other Sheraton's and this one isn't up to par.
April 10, 2014
Rated 1 out of 5 by Jude26 Does not live up to the Sheraton name
Old hotel, need of renovation badly, getting away with bad service due to the proximity to Disney ( front desk lady Alex** with the worst attitude ever), I would never recommend this hotel to anyone.
April 10, 2014
Rated 5 out of 5 by MRMRSJ Extremely Relaxing
We always come to this hotel. As you will read, some people find it outdated, but to us that equals charm and amenities that few hotels around have, such as rose gardens, a koi pond, a pool and video game room, a bar open until midnight (at least on weekends), huge rooms and windows that open. If you bring kids, they notice it looks like a castle and it is fun watching parents and grandparents with kids exploring the koi pond, sitting by a splashing fountain or visiting the game room. This hotel does what it is suppose to do, provide relaxation after a day at disneyland and actually it has a nice salt water pool which is quiet for the area. The bus service is dependable and the bus drivers have great personalities, especially good with kids. So as far as the folks saying its outdated, to them I say 'thank goodness!" We come here to go to Disneyland, enjoy the friendship of the staff and management, and yes we can go to a courtyard and smell the roses!
April 8, 2014
Rated 5 out of 5 by Nick77 Excellent Value
While this may not be considered one of SPG's "premiere" properties, it was absolutely a terrific hotel for the money. Rooms were spacious and clean. Shuttle to Disney was great. Staff was attentive, helpful and very friendly. Food was good - room service was very quick. No complaints at all - my family of 5 really enjoyed it. We'd go back.
April 1, 2014
Rated 5 out of 5 by Cvt1 Great staff
Everyone was very friendly and helpful.
March 31, 2014
Rated 3 out of 5 by mskik Average stay
There were no problems with our stay, but nothing exciting about it either. Food in hotel restaurant was very good but although we bought a package that included the breakfast buffet, was unhappy that they would not honor it unless we were completely seated in the restaurant when I just wanted to get a couple pieces of toast for my young grandchildren.
March 26, 2014
Rated 5 out of 5 by Cris724 Great stay
Did not expect it to be as nice as it was. The shuttle to Disney is the best as well as the comfy bed, and pillows. The bath was stocked with plenty of towels. Great shower.
It was over the top better than other places we have stayed before at Disneyland
March 17, 2014
Rated 5 out of 5 by Jenny72 The hotel is a very nice place to stay.
When we checked in, the staff is friendly and informative. The room is spaceous and clean. The bathroom doesn't have a vent in which when taking a shower it gets really steamy. The room has been updated even though the hotel is older. The beds were really comfortable for hotel beds. The room was very clean and the cleaning staff was excellent. My kids enjoyed the pool and spa very much and lots of clean towels.The breakfast is excellent in value and taste.
March 17, 2014
Rated 5 out of 5 by KWelch78 Great Disney Hotel
This hotel NEVER disappoints! The staff are very friendly and ALWAYS welcome with a smile. The shutlle to Disneyland is fantastic. If you are debating DO NOT as this is a GREAT HOTEL at a very affordable price.
March 16, 2014
Rated 4 out of 5 by Sandy1970 very comfortable rooms and friendly staff
when I called to book 3 rooms for my family, I requested that no room overlook the freeway and that they be close together. We arrived around 8:30 p.m. and immediately ordered room service so that we could get the younger children to bed. After everyone left our room, I looked out the window to find a direct view of the freeway! My daughter's room also viewed the freeway but she changed rooms because of an uncomfortable mattress. Her second room was a great room on the first floor with the koi pond outside their room. My son's room was a very long walk from ours and not what we had in mind to help with the babysitting.
but at 9:30 p.m. it was too late to request closer rooms with no freeway view (2 out of 3 originally viewed the freeway - ours was very noisy even with the windows closed).
I would definitely try this hotel again but insist on a room with a view of anything but the freeway - too noisy for a light sleeper.
And our stay would have been much easier if we were all closer together.
March 16, 2014
Rated 4 out of 5 by fan2pluto Best Staff !!
Great place to stay for Disneyland vacations, their own shuttle is a PLUS.
Huge rooms, need a bit of TLC but very nice.
March 14, 2014
Rated 3 out of 5 by RG2013 My PLATINUM Benefits down the drain!
Checked in on 3/24/14. Happy to get an adjoining room as requested but after I checked in (After a long tiring day in Disneyland) I was given keys that did NOT work. The room was on the 2nd floor and inconveniently far from the front desk. I used the courtesy phone and was transferred around for minutes with no answer until finally I was RUDELY instructed to go back to the front desk because they cannot help me otherwise. They do not send new keys to your room inspite of their mistake. UNBELIEVABLE! UNACCEPTABLE! Thank God Sarah in the front desk was nice enough to pacify my anger. This property needs breeding and upgrade in customer service. To my fellow Platinum members, PLATINUM means nothing in this property.
March 8, 2014
Rated 5 out of 5 by geonan Family at Disneyland
Staff was more than accommodating and gave the twelve of us early check in. Shuttle service a great perk and drivers very friendly. Room was clean and market and restaurant convenient. This is our 4th stay here and it keeps getting better.
March 5, 2014
Rated 5 out of 5 by April2 Wonderful staff
The staff at the Sheration were more than perfect in every way.. My daughters wedding party and family booked rooms and everything they promised they delivered! Kudos to Debbie Hodge and Silvia Geng for their help with all our requests. The food and rooms were as expected, perfect!
I will always choose to stay at the Sheraton Hotels whenever possible.
March 3, 2014
Rated 1 out of 5 by Steven61 Very Poor service....
Upon arrival, Bell hop made our 82 year old parents stand in the rain and unload their car as well as us! We were there with a wedding party. As you know the Storm wheather was the worst we've seen in years with terrible down pours. The bell hop was very unproffesional and rude, as we got to our room at 12:30pm with a wedding time of 3:30 the 3 girls and mom and dad need to get ready and have something to eat, so I called room service to have them bring food up to the room... guess what you don't have room service!!! what kind of hotel does not have room service at 12 in the afternoon? So I went down stair to oder from the restuarant and what do I see... 4 waiters doing absolutly nothing, well I ordered 6 togo sandwhiches and back to the rooms I go. Mom and Dad eat and so did the girls in a panic because of the stress I was now under having to run around unexpectedly, We made it to the wedding in time and all was well until after the wedding and we came back to the hotel for a cocktail and appetizers. We entered the hotel and sat down next to a very cozy fireplace dressed in our wedding attire and expecting a waitress to stop by and take our oder. Keep in mind it is only 10pm... not one staff or employee says a word as the keep walking by, I figured I would just walk up to the Bar and see if it was still open. You know what I saw? an empty bar... except for the 4 employees ( 1 manager,Cook,bar tender, and waiter) standing there whatching us. Well I ordered our drinks and the appetizers carried all 8 drinks in three trips, back to the seating area and thought to myself really! this is the Sheraton? I thought this was a service industry were the customer was first.
March 3, 2014
Rated 1 out of 5 by jtb234 Disaster of a hotel
I was fully disappointed from the girl at check-in that put us out us on the 3rd floor so far away from the lobby even after telling her I had a walking /nerve disorder. Then, made the walk and the room smelled of cigarettes and was super loud due to the freeway. I had to call down twice and a was moved to the 1st floor and had to pay more for a room upgrade that wasn't an upgrade at all. We waited 2 hours at the bar for lunch. This was a very understaffed hotel.. The rooms had plumbing you could hear through the walls and the room wasn't cleaned one day at all. When it was cleaned they didn't refresh the supplies like the ice cooler bag.
February 25, 2014
Rated 2 out of 5 by mickey1234 Staff
We have stayed here in the past & decided to try the hotel out again since it was a Starwood. I checked in and we were with 2 other parties for the weekend. I was checked into a room that was not renovated & had a motel feel to it. I peeked into one of our friends room & it was renovated. So I requested to get moved to a renovated room next to her room which was 2158, so I requested 2160 which was my original room they were going to check me into upon checkin. I spoke to a Kim & she tells me that 2160 is no longer avail. Since we wanted to be altogether in the same wing, I requested to upgrade to the corner suite 2162 & was told to come down & get my new keys. My girlfriend decides she wants to be closer to our room, calls downstairs & a gentleman tells her 2160 is available! My gripe is why did Kim tell me 2160 was not avail & I was subject to upgrade and she sold me on an upsell to a suite! In addition, the bell staff was very unhelpful, unattentive & did not offer to ask if we needed help with our bags. We also came back from the local grocery store & they did not offer to assist us with the bags, but just gave us a cart to wheel our own groceries up to the room & told us to return the cart when we were done. Lastly, the lounge messed up on our to go order & when we came back to the room, we discovered that one of the orders were incorrect & told me to come back down and switch it out. Are you kidding me???? You are the one who messed up the order & could not bring it up to me? Absolutely, disappointed with our recent stay & staff just so unhelpful
February 24, 2014