Rated 4 out of 5 by Paulandennis My Disneyland Experience with Emerie
We took our Great Graddaughter to Disneyland for the first time. This was a great experience for a 6 yr old and her first time staying at a hotel. She loved it and thought she was at Disneyland!!!!! Our stay could not have been more perfect!!!!
I do think the extra fees like $14 for parking is unreasonable especially since the room rate was higher because of the holiday.
January 6, 2014
Rated 2 out of 5 by Roxanne Problematic stay
While the room was nice, the toilet wouldn't flush, the shower/tub wouldn't't drain, the Club room had no directional signage and staff were poor at directions to it, and as a platinum member I am not supposed to be charged for access to the Internet, I have never been charged previously b/c I accessed it via my laptop while my daughter did for her ITouch, but this hotel charged me...very frustrating.
August 28, 2012
Rated 5 out of 5 by TLeigh Stay at Anaheim Sheraton
I really was impressed by the service the Sheraton provided. I would definitely recommend this hotel and will be back next time I visit Disneyland. My only remarks would be regarding the sheets. They made a lot of noise and it seemed hard to turn in bed. Bathroom a little small but mirrors outside of bathroom helped for getting ready in the morning. Service is top notch here. Snacks very reasonable.
February 24, 2013
Rated 1 out of 5 by Allison1020 Paper thin walls and LOTS of noise!
Upon arival in our room after a very bust day at Disneyland all I wanted to do was go to sleep. The noise in this hotel is UNBELIEVEABLE! The tv in the room above me was so loud, the rooms on each side had people in them and I could actually hear their conversations the walls were so thin. I awoke in the morning to the neighbor going to the bathroom and could actually hear him peeing. The baby near us was crying at 6:30am and it came through the vent in our room and bathroom so loud as if it was in our room. I travel a lot and this is totally unacceptable to me. If you want peace and quiet DO NOT stay here.
April 17, 2012
Rated 1 out of 5 by Slaughter Horrible
I will never refer anyone to stay at this hotel room. According to the Sheraton staff this hotel only runs off of one A/C unit. Because of this my room was 76 all night and nothing could be done! I have two kids with allergies whom came to Disney land for their first time this past weekend and couldn't enjoy the full experience because they were exhausted and stopped up all night! Horrible!!!!
May 25, 2013
Rated 4 out of 5 by eoddga Love staying here
I have stayed here many times and love this hotel. The only problem I had was the last night at Disneyland there was no moderator for the shuttle that the hotel provides. My family was one of the first there at the stop and once the shuttle came, everyone rushed the bus and we were not able to get on. I told the front desk when arriving back at the hotel and they apologized, but did nothing more.
July 23, 2012
Rated 4 out of 5 Disney Good Neighbor Hotel - Good Choice
I stayed for 6 days at the Sheraton Anaheim (The Castle) and had a good experience. The front desk staff was very welcoming and friendly. I was able to purchase my disney tickets at the Disney desk which was very convenient as I did not get them ahead of time. I do have one complaint, however, which is none of their shuttle vans do not have working A/C which was very uncomfortable and not acceptable in my opinion. It is the middle/end of summer and for of those who want to go back to hotel in the afternoon for respite from the hot sun at Disneyland, not having A/C in the shuttle buses. I was told that the A/C had been broken in the buses for a long time. Sheraton Anaheim, please redirect some resources to get these fixed for the comfort of your guests. Also, I love having room service, and the food and service was excellent, however the prices are much higher than I am used to for room service, and the menu selection is not that diverse or large.
August 27, 2013
Rated 2 out of 5 by 112thayer Terrible road noise.
We have stayed here several times, and know to ask for a room facing the interior. I had the SPG elite operator make a note on our reservation and also asked at check in about a quiet room. We were assured this room was quiet and away from road noise, but alas at 11 pm we were moving to a suddenly available quiet room.
Tip is ask for a room by the rose garden or koi poind if you want to sleep.
July 8, 2012
Rated 5 out of 5 by fan2pluto Excellent staff & service!!
This is the only hotel my family will stay at for our Disneyland visits. The staff is amazing and treats us like family every visit. Paval, Ralph, Manuel, Bill, Johnny & Freddie welcome us with hugs and David and his staff at the front desk make us feel like valued guests, Rooms are huge, deli and restaurant have great food and the property is gorgeous. Their own shuttle is a definite plus.
November 12, 2012
Rated 5 out of 5 by Anthony3024 Great Value for Features and Accommodations
Established, wonderful garden atmospheres and large interior pool. Great competitive pricing on room as member of a national travel club. Near Disneyland, shuttle provided. Kid activity room. Lobby computer(s) access was free. Settled question regarding parking generously. Some rug wear in our room as an older hotel that renovation could help, but will go back again (for the fourth time).
July 31, 2012
Rated 2 out of 5 by Andrew Wow, Dirty
When we got there, the bathrooms were dirty and had hair still in them. and that was in the room? we asked to switch rooms, and as it turns out, the next room wasn't much better.
The staff at the desk were good, they tried, but the cleaning staff could care a little more. that would help. If you got this Sheraton Anaheim, you got the wrong one... there are 2!
Thanks, but no thanks.
April 14, 2013
Rated 5 out of 5 by TINKERBELL2013 WILL RETURN AND DEFINITELY RECOMMEND
WAS ABLE TO CHECK IN SEVERAL HOURS EARLY...STAFF WAS FRIENDLY AND RESOURCEFUL....CALLED FOR TOWELS AND HAD THEN AT MY ROOM IN LESS THAN 5MIN...DOWN FALL IS THE $15 PKG...
October 7, 2013
Rated 1 out of 5 by Cruekess Room and stay
the room was very unpleasant and the floors looks so dirty, we didn’t even take our shoes off to relax, the room was full of flying nats, staff was ok,
Also didn’t understand why we had to pay for parking when we didnt have a car, as we took a shuttle from the airport to the hotel,
I truly thought for a Sheraton/starwood hotel the stay would be very enjoyable, it was not,
May 8, 2013
Rated 4 out of 5 by gxdlitt HOTEL STAY
Our room was in excellent condition, nice size room we enjoyed our stay with a beautiful pool, our downside was the walls are very thin and we could hear everything from the rooms that was attach next to us very thin walls, but overall thank you.
September 20, 2013
Rated 5 out of 5 by Linda61 Hotel has great features
Vacation with the grandchildren to Disneyland was great staying at the Sheraton. After long fun days at Disneyland our room was next to the pool for swimming. Two nights we went over to the game room where the kids had fun playing games. The staff was awesome and very helpful with several questions we had and took care of all our needs.
Thanks Sheraton for a great week!
March 16, 2013
Rated 5 out of 5 by JoJo18 Better than the Disney hotels
Excellent hotel. Will definitely stay again on my next Disneyland trip. The hotel and rooms are quite nice and the food was excellent. They graciously accomodated our very large group for a wonderful thanksgiving buffet. Breakfast each morning was terrific. The lounge area was great. Very friendly staff. The shuttle to and from Disneyland was extremely efficient.
November 26, 2012
Rated 5 out of 5 by nana60 Great stay with kids
They front desk was so helpful and friendly as were all the staff. Room was big and roomy. bathroom is small but sufficient. Pool was nice but a little cold. The shuttle and driver couldn't have been better. I love taking the shuttle back and forth. The restaurant was very good and reasonable. We can hardly wait to come back. GREAT value for your money.
May 8, 2013
Rated 1 out of 5 by Gentlesoul Staff was unwilling and rude at times
I found the staff here unwilling to be flexible and often rude. Will never stay here again. Other hotels are more open to having the CLIENT be most important. Not Sheraton Anaheim.
September 23, 2013
Rated 5 out of 5 by mama808 Great shuttle svc
Love the free shuttle svc to Disneyland. Drivers were great, friendly, up beat. They sent more vans out at the end of the night when there were more passengers. Thought that was great because everyone was tired and just wanted to get to their rooms. Short waiting time. Always stay at this hotel. Miss the free parking! Adds up when you stay a week.
March 31, 2013
Rated 3 out of 5 by Louisev Disneyland family visit
Excellent location and shuttle service to Disneyland. Food was very good. Improvements of safes in rooms, internet access in room w/o cost for Starwood owners, corkscrews in room and upgrading hall and room carpets would make it perfect!
Overall a great place to stay to visit Mickey Mouse land with your family and friends :-))
June 26, 2013
Rated 5 out of 5 by Michellex4 Family-friendly supreme hotel for Disney Parks visit
This hotel was over the top in terms of customer service, attention to detail and smiling happy faces to greet our family. The option to purchase Disney tickets in the lobby and the drop off to and from the Disney main entrance made this even easier than parking at the resort. Highly recommended and the room service breakfast was fantastic!
March 27, 2013
Rated 5 out of 5 by Belvedere Great location
Travelled with family. Hotel staff are helpful and friendly. The room was spacious and clean, great for families. The outdoor areas are everywhere if you want to get outside and enjoy the weather. The pool is great, at its deepest is just over 2m. Great location close to Disney, free shuttle. Enjoyable stay.
July 22, 2013
Rated 1 out of 5 by SW56 Never Again
Thought we were going to get what we paid for up front, but think again, everything was extra, Internet, Breakfast, parking, room was old with dirty carpet, coffee pot brewed black water without coffee in it. You would think for what the room rate is here they would provide standard items like other chains do for much less!
December 30, 2012
Rated 5 out of 5 by AnneH This hotel is okay
This hotel was okay. The bathroom was very small and my room was quite a walk from the lobby. After walking Disneyland all day, the walk in the hotel to get to the room was draining. You can probalby get the same quality hotel cheaper and closer to Disneyland. If you do stay here, ask for a room close to the lobby!
May 7, 2013
Rated 4 out of 5 by disney1012 great disney vacation
The rooms were VERY spacious and VERY clean. I have to give this housekeeping staff serious kudos. It is a little dated - carpets, furniture, etc. need to be replaced BUT the level of cleanliness overrides that. Also, there is a mini-fridge in the rooms!! What a great bonus!!! The lobby was also very nice and relaxing.
November 3, 2012
Rated 5 out of 5 by Kimmieann69 Family vacation
Hotel was great!! Free shuttle to Disneyland was nice!! Room was very spacious.. Only negative was the bathroom was a little too small.. Would differently stay again and recommend to family and friends. Oh and be aware of the 14.00 a night parking fee. I guess maybe that's how they pay for the shuttle service ;)
March 27, 2013
Rated 3 out of 5 by Sunshine89 Just okay
If you are staying here for Disney specifically then it's a good choice. The rooms are large but tired with gross checkered couches and dim lighting. The bed was comfy! The bathroom however was TINY! Only one person can stand in the bathroom at a time.
January 6, 2014
Rated 3 out of 5 by disneymom109 not what i expected
We had 2 queen beds in our room and if you were in the bed closest to the wall the air from the ac unit blew directly in your face.
The tv also had issues of changing the channel on its own.
The curtain does not cover the window all the way so there is a 6 inch strip where the outside lights shine in all night
October 31, 2012
Rated 3 out of 5 by artemis927 Great for Disney
We stayed at the Sheraton in Anaheim when we were in California for a business trip and decided to drive down to trek around Disneyland Resort. I hopped online and booked the reservation through the iPhone app, satisfied that the price was nice and the photos looked like the hotel was nicely renovated.
We drove down from San Francisco on a Friday night and after driving all evening and into the early hours, all I wanted was to fall asleep on a comfy bed and get up early to hit the parks. I was pleased with the newly remodeled lobby, but after what seemed like an endless hike to our room, we were greeted with a severely outdated room with beds that were just so-so. Definitely not what I've come to expect from the Sheraton brand.
The bathroom was on the small side when compared with the obnoxiously large room (we had 2 doubles) that had furnishings straight out of the 70s.
A big plus was that they provided a free shuttle to the park. They also sell tickets right in the lobby.
February 1, 2012
Rated 5 out of 5 by Dave775 Good experience
Our stay was excellent. Staff took our reservation with only our name a starwood #, confirming the data in our file. My wife is a decorator and she loved the decor. Staff was friendly and helpful, going the extra mile. We left at 5 am. Our bill and the shuttle were ready. The park and fly feature was great.
November 2, 2012