Rated 4 out of 5 by zapit In-person experience was great
the reservation experience was a disaster.
My families stay was suppose to be for 3 days. the first reservationist gave us a price and told us to check the email confirm, when we did it was for one nite. after calling again, new reservationist said we had to make a new reservation for the other 2 days... well after two more screw-ups and 4 more people we where stuck with price increases and offset reservations.
Then we got to the hotel ... it was a seamless and wonderful experience, the staff was great and room was very comfy.
But most of it was due to the welcome and efforts of Kris the desk manager. He understood our confusions and straightened our reservation out with a great price. THIS EMPLOYEE IS A KEEPER!!!
June 9, 2013
Rated 4 out of 5 by rey7 Great location near Disneyland
Overall great hotel.
Excellent shuttle service and very friendly staff.
Only concern for us girls hall windows have no screens and with windows open walking thru a bug covered hall way to our room,Spider also in our room to greet us.
Near freeway to access shopping and restaurants but must have car.
July 29, 2014
Rated 5 out of 5 by Momobeagle Simply Amazing
We decided to book this hotel based on it's location. It is so close to Disneyland that you could walk. However, thanks to their incredibly prompt shuttle you never have to. Upon arrival we were greeted by a very helpful staff that made us feel really welcome especially when we found out we had received a complimentary upgrade to a beautiful suite. The room was immaculate and very tastefully decorated. It was so well appointed that we ended up ordering room service both nights of our stay. Not only did dinner arrive hot and delicious it even arrived when promised. For after dinner entertainment we enjoyed the Disneyland Fireworks from the front entrance of the hotel. For our family this is the only hotel in Anaheim.juJ
July 23, 2013
Rated 3 out of 5 by Jess29 Headed downhill
My husband and I have been staying at the Sheraton Anaheim Hotel for years, and have been very disappointed lately in the quality of the hotel's condition as well as the service provided. At our most recent stay (10/6/12), the room was unclean. There were brown, liquid stains on the bathroom walls, long brown hairs stuck to the floor and walls, and the bathroom door itself did not close or lock properly - affording no privacy whatsoever. The air conditioning unit was broken, and - though an engineer checked it out - the unit was churning all night and the room never got cooler than 80 degrees. The window was dirty and knob broken off. In addition, it cost $17.00 to rent a movie in the room - very pricey in this economy.
October 10, 2012
Rated 2 out of 5 by spiritgardner Not what I expected.
I had booked a room with a special offer which was not met when I checked in. I ended up paying more than I should have. I received different info when I reserved my room from when I checked in. Desk clerk just said sorry. The room was way too hot, even after repair it never cooled down.
We found 5 carpet staples which we all stepped on thankfully no one was cut. When checking out we took them to the front desk, again the desk clerk just said sorry. We did like the free shuttle to Disneyland but was surprised that we had to pay $14 per night to park at the hotel.
July 29, 2013
Rated 5 out of 5 by ski123 Great place to stay whilel visiting Disneyland
Everything about this hotel was great. We booked the Family Castle Package for the 4 of us. It was perfect, we got a full breakfast each day in their restaurant, free internet and free parking. The buffet breakfast was great with a nice selection. The shuttle was great and very each and convenient to use. Every staff member went out of their way to be helpful. The room was large and we had plenty of room for the 4 of us. Next time we visit Disneyland we will stay here!
May 9, 2014
Rated 5 out of 5 by Guammie Excellent Stay
I was impressed with this hotel. I love Starwood hotels and Sheraton happens to be one of my favorites. The hotel lobby is spacious, the business center is well kept, and the restaurant in the lobby is pretty good. I loved the package that I booked that provided free parking, internet, buffet for up to four and a shuttle to Disneyland. As for the room itself, it's extremely spacious, has a wonderful bed and the Starbucks complimentary coffee in the room is a bonus. Great staff, great amenities--I will definitely choose this hotel again for my next vacation.
July 29, 2013
Rated 2 out of 5 by Tiggerking1 Needs renovation-
Disappointed with overall hotel conditions. Carpets were dirty and needed cleaning. Rooms and furniture are older and need replacing, Split levels between floor 2 and three made it difficult for carrying luggage up and down after exiting the elevator. Staff was friendly.
July 28, 2014
Rated 2 out of 5 by JackOlantern Find a better deal
When we arrived the front desk person told us that we were not Starwood members anymore because of inactivity on our account. Because I am a woman, I could not put points on our card because my husband wasn't traveling with me. She never offered for me to sign up and never smiled or tried to make it better. Then the bus to Disneyland didn't have windows that opened and the air conditioner was broken. It was about 100 degrees in the bus, really it was that hot. People were complaining and management didn't seem to care.They never returned my call. I've been going here for years and it is going downhill year after year. I will be finding another place to stay. I'm done with this facility. We had to pay for internet, parking, breakfast.
July 26, 2013
Rated 5 out of 5 by happyaunt We had a great time!
Disneyland shuttles ran on time. After a really hard day at the park, my party of 12 relaxed, had cocktails while the children enjoyed the pool. Great location. Watched the fireworks. Better view than the parks. Package included a great breakfast buffet to start the day. Breakfast staff couldn't have been nicer.
July 27, 2014
Rated 1 out of 5 by WEBUYGOLD bad really bad not happy at all
stiny room front desk workers are lairs never staying at any sherton again
room stank bad called the front desk they sent a maid up she sprayed air freshner really.called the front desk again said they were sending some one else up well 5 hours later no one go to the front desk asked them to just give me another room no were sold out.'then worker shows up at room 11pm says i need a ladder to change the air fliter another hour 12am doesnt workback to the front desksorry we will give you your org. rate at 159.00lie lie liei am a spg member 2009 28 nights stayed2010 38 nights stayed2011 48 nights stayed and i can prove
March 24, 2012
Rated 5 out of 5 by HappyMom Loved this hotel
My son and I came to stay for a weekend getaway for some mom and son time. When we pulled up to the hotel my son was in awe over the castle-like appearance! We were immediately greeted by Chris who checked us in. He upgraded us to a poolside suite that had a door that opened from our room directly to the pool. Anytime we needed anything Chris was our guy! He even called maintenance to bring a screwdriver and help my son insert batteries into his new RC car he made at Ridemakerz. Great staff, Great hotel! Would definitely stay again and recommend!
September 13, 2012
Rated 4 out of 5 by jlynn54 Nice place to stay for Disney trip
We enjoyed our stay at the Sheraton Anaheim. Our room was large, comfortable, and clean and the fitness center was great. The staff was helpful and courteous. If you are going to the Disney parks the shuttle is a real bonus! One of the best parts of this hotel is the beautiful grounds.
The property does need updating-new carpets, especially in the hallways, and better ventilation. The hallways smell musty and stuffy. It would be nice to have a better stocked hotel store since there aren't real close stores off-property.
Overall it was very nice.
June 22, 2013
Rated 2 out of 5 by Lyndy60 Needs improvement
Suggestions for improvement:
*Unhappy that we paid for parking...didn't used to be that way and we were surprised upon arrival!
*Room internet access should be included. Especially with small children, too hard to have to go down to the lobby...between that and the parking it felt like we were being "nickel and dimed".
*Mildew smell in hallway on 3rd floor above the "L" entrance...really bad.
*Bathrooms extremely small ...I know there's not much you can do about that one!:)
Things we like!:
*Great shuttle service to Disneyland...thank you! Shuttle drivers were fun and very informative!
*Beds were extremely comfortable. Loved all the pillows!
*Appreciated the hotel "store" being open after we returned from Disneyland (after 10pm)...thank you.
April 25, 2013
Rated 3 out of 5 by MHP2012 Mickey's Halloween Party 2012
We stayed here because of the close proximity to Disneyland and the shuttle service. The room we had was a pretty far distance from the entrance and was hard to walk to with all of my additional baby items (pack n play, stroller, etc.). It was outdated, but unexpectedly large. I could not complain about the size of the room, it was nice. The shuttle to Disneyland worked out nicely, but the shuttle back was an unorganized mess. We ended up walking back to the hotel, which would be close, if you didn't have to walk all the way around Disneyland.
October 16, 2012
Rated 3 out of 5 by Hayley Management is rude
I will start off by saying that this hotel was quite nice. The room I stayed in was great and the beds are extremely comfortable. The shuttle service was great and very timely. That's the only nice thing I have to say.
My computer charger went missing from my room and management was a nightmare to deal with. Maureen, an assistant general manager, told me to stop talking while I was on the phone with her and the general manager was just as bad as she was. The only nice person I talked to was the housekeeping manager, Angela. If you plan on staying here make sure you have nothing to complain about because management will not help you.
September 12, 2012
Rated 1 out of 5 by disappointed99percent Poor image of Sheraton brand
The hotel staff could use additional training in hospitality and manners. For example when I called the front desk asking if the parking ticket I pulled was the correct procedure upon evening re-entry, they responded condescending - didn't you see the key card swipe? It's right next to it.
At the Garden Court Bistro there were two incidents. The first was the waiter pushing to order from the buffet instead of off the menu. Due to his lack of further waiting on us we figured he wanted us to order off the buffet so it would be less work for him bringing our food out. When we said we wanted 2 types of cereal for our son he said, I'll need to charge you twice. This is why you need to order off the buffet.
The second incident was waiting for someone to offer us water after some time waiting. Since our primary server was never around, I asked another server who said in a bothered voice, would you like some water now? She never said sorry.
When the bill came surprisingly our original server came very quickly to see how much tip I put in and cleared the check before any dishes. But prior to that he never checked on us after slamming down our food on the table since we did not order off the buffet.
The week before we stayed at the Sheraton Park down the street and enjoyed it. We will never again stay at the Sheraton Anaheim after this experience.
Having the Sheraton brand on this hotel is a disgrace.
July 29, 2014
Rated 2 out of 5 by disneydays Only stay if thats all thats available
We checked in late got to our room and the airconditioner would not come on, called the front desk and they sent someone he got the airconditioner to come on but after 6 hours and no sleep it was still 76 degrees in the room, the next night same problem after another night of no sleep I called the front desk at 4 am to get some help and was told to call back after 7am that day i called again and some one came to work on the air and that night the room reached 70 much more tolerable .... and the beds are very uincomfortable!!
June 25, 2013
Rated 4 out of 5 by BBBenny Club Room
Finding the Club Room was difficult. After getting off the elevator on the @nd floor as directed, there were no signs leading to the Club Room. I wandered around until I found it. Then, after preparing food to take to my husband in our room I was stopped on my way out and told the food cannot leave the Club Room. Again, no signs!
Other that that, the front desk employees were very nice and check-in process was easy.
April 30, 2014
Rated 3 out of 5 by spetro23 Rooms need improvement
The Hotel itself was good and we liked the shuttle service to Disneyland. We really were not comfortable in the rooms. They were large but the beds were uncomfortable and short in length. You can hear everything going on in the halls and other rooms...walls are thin. The rooms have very little decor for being near Disneyland. The floors were dirty and there were no extra linens in the closet..blankets, pillows. Took two phone calls to get an extra blanket. Breakfast Buffet was great though. Definately needs remodeling!
December 20, 2012
Rated 1 out of 5 by Sekboy Indeed, it is Category 1 hotel, not Category 3
long due for big renovation - it should be a Category 1
Done well - I guess it has shuttle service every half an hour - Bathroom has been upgraded 10 years ago since its inception from 1970 I guess Do Better - WIFI is no free in room is very inconvenient. I would rather seeing the hotel cut down the shuttle bus frequency to Disney - Parking is hard to find if you come late. Don't know what if you could not find ont - Parking for a FEE is ok but I treated it as I paid Disney parking anywhere so it is neutral - proximity seems to be a good thing but not for walking like 30 mins that you need to cross 2 bridges of highway which is pretty remote - no safe in own guest room...you need to lock it in the public area - very out-dated room....except the bathroom has done some upgraded in 10 years ago I think, the rest of the hotel is same as it first built in 1970 like I feel. - SPG headquarter some how did not force this hotel to upgrade which means the owner continue to save on capital investment on the upgrade and continue to strive for pool maintenance ...e.g. window , carpet, door, door knot, furniture - all from 1970 I believe. - THis should be a CATEGORY 1 hotel or 1 start , to be honest. - First time in my life, I considered I made a mistake in staying in a hotel. My room is not what the hotel website had shown
July 9, 2014
Rated 5 out of 5 by Steph0515 Expectations
When I first booked online I wasn't sure what to expect. When we arrived I was amazed, it surpassed my expectations. The staff was friendly, the rooms were clean and comfortable and the food was delicious. Will definately come back again.
July 24, 2014
Rated 4 out of 5 by Anjo Room cleanliness ...
The Sheraton Anaheim was very comfortable and am staff was wonderful. But soon as we got to room it did get unforgivable for me. The room wasn't very clean. There was Cobb weds in corners of room and closets. There was a layer if dirt/dust along top of couch and pillows. Spots and stains all over carpet! It is just disturbing trying to relax in a dirty room. Everything was wonderful but that. We might come back but you really need to take a monument and really clean the rooms on down time. Thank you.
January 14, 2013
Rated 5 out of 5 by SheratonFan6565 Another Great Stay
In my opinion there is no where else to stay when in Anaheim. This crew knocks it out of the park every single time I have stayed. If booking a hotel by DisneyLand, look no further than here. From shuttle rides to the park, excellent caring staff, and perfect location, this is your place. I wish I had time for the buffet, but ran out of time. Thank You Sheraton Anaheim Staff, my Family and I had had a Blast
April 14, 2014
Rated 3 out of 5 by kessa123 not the Sheraton I know.
Outside gorgeous, but that is as far as I can say anything nice about this hotel. We were given our room all the way at the back and have to go in a very small elevator. Once we got to our room it was dirty all the way to the fact that there was black smudges all over the toilet and hair in the bathtub. I had already gone to the front desk 1 because they messed up our reservations. The front manager was rude and acted as if I was asking for a lot to have my room cleaned. The shuttle only runs every half hour to Disneyland and the driver smells like smoke. the next morning they tried charging me for parking when parking was free with my reservation. And the man at the buffet suggested we give him a tip. This is not the Sheraton I know and I would recommend going somewhere else down the street.
December 19, 2012
Rated 2 out of 5 by JeffPeggy Outdated
The room was ok, but slow behind the modern era when it comes to internet and TV. The TV on all channels and movie rented had audio that did not match the mouth. Internet is charged which is outdated and per device even worse. Please join the modern age and get with it. This hotel comes off as a rip off for old travelers and those deperate at disneyland. Do you really need to put your customers through this?
January 22, 2012
Rated 3 out of 5 by RCandM This hotel is convienently located
Normaly this hotel is top notch, sadly on this visit it was a mess. Our room at check in looked as though a fight had occurred in the room. The bathroom door had been kicked in and no longer closed. The drapery had what appeared to be blood all over one panel. Can't believe that housekeeping signed off on this room to be rented in that state. Top it all off, the key reader on our door died. Fortunately, there was a nice guy from maintenence who fixed all of this stuff by the next day.
May 14, 2012
Rated 4 out of 5 by Tam25 Hotel was great, restaurant needs work!!
We had a wonderful stay at this hotel. Room was really clean and very spacious!! We ate at the hotel restaurant. Our service started out well, we received our food. Food was kind of cold. Nobody came back to check on us to refresh drinks or ask about our food. We did eat, and sat there waiting. A dessert cart was brought to another table and offered to them. The cart was left and nobody every came back. Finally after waiting (with a 5 year old) we managed to flag down someone to bring us our check. We paid and left. We have stayed here once, before the remodel, and our service in the restaurant was excellent. After this last experience, I wouldn't go back to that restaurant.
June 17, 2014
Rated 5 out of 5 by Ceci14 Great stay
Very close to Disneyland with FREE shuttle. Very friendly and helpful front desk staff (David). Rooms were HUGE and very comfortable. Public areas were large and beautiful. Great pool and outside areas. Much more than I expected from the category. However, I am pretty sure I did not see on the website that parking was $14. (Could have just missed it.)
April 16, 2014
Rated 4 out of 5 by Tmama Birthday/Anniversary
This hotel exceeds the rest in terms of quality. Rooms are clean, amenities are great. great location to Disneyland and the shuttle was great. Only suggestion I have is that the front desk needs to freshen up their people skills. We came specifically for birthday and ANNIVERSARY and the clerk made it seem as if we just walked in off the street. She was just not very happy to help us.
July 18, 2014