Rated 3 out of 5 by Jess29 Headed downhill
My husband and I have been staying at the Sheraton Anaheim Hotel for years, and have been very disappointed lately in the quality of the hotel's condition as well as the service provided. At our most recent stay (10/6/12), the room was unclean. There were brown, liquid stains on the bathroom walls, long brown hairs stuck to the floor and walls, and the bathroom door itself did not close or lock properly - affording no privacy whatsoever. The air conditioning unit was broken, and - though an engineer checked it out - the unit was churning all night and the room never got cooler than 80 degrees. The window was dirty and knob broken off. In addition, it cost $17.00 to rent a movie in the room - very pricey in this economy.
October 10, 2012
Rated 2 out of 5 by spiritgardner Not what I expected.
I had booked a room with a special offer which was not met when I checked in. I ended up paying more than I should have. I received different info when I reserved my room from when I checked in. Desk clerk just said sorry. The room was way too hot, even after repair it never cooled down.
We found 5 carpet staples which we all stepped on thankfully no one was cut. When checking out we took them to the front desk, again the desk clerk just said sorry. We did like the free shuttle to Disneyland but was surprised that we had to pay $14 per night to park at the hotel.
July 29, 2013
Rated 5 out of 5 by Guammie Excellent Stay
I was impressed with this hotel. I love Starwood hotels and Sheraton happens to be one of my favorites. The hotel lobby is spacious, the business center is well kept, and the restaurant in the lobby is pretty good. I loved the package that I booked that provided free parking, internet, buffet for up to four and a shuttle to Disneyland. As for the room itself, it's extremely spacious, has a wonderful bed and the Starbucks complimentary coffee in the room is a bonus. Great staff, great amenities--I will definitely choose this hotel again for my next vacation.
July 29, 2013
Rated 2 out of 5 by JackOlantern Find a better deal
When we arrived the front desk person told us that we were not Starwood members anymore because of inactivity on our account. Because I am a woman, I could not put points on our card because my husband wasn't traveling with me. She never offered for me to sign up and never smiled or tried to make it better. Then the bus to Disneyland didn't have windows that opened and the air conditioner was broken. It was about 100 degrees in the bus, really it was that hot. People were complaining and management didn't seem to care.They never returned my call. I've been going here for years and it is going downhill year after year. I will be finding another place to stay. I'm done with this facility. We had to pay for internet, parking, breakfast.
July 26, 2013
Rated 1 out of 5 by WEBUYGOLD bad really bad not happy at all
stiny room front desk workers are lairs never staying at any sherton again
room stank bad called the front desk they sent a maid up she sprayed air freshner really.called the front desk again said they were sending some one else up well 5 hours later no one go to the front desk asked them to just give me another room no were sold out.'then worker shows up at room 11pm says i need a ladder to change the air fliter another hour 12am doesnt workback to the front desksorry we will give you your org. rate at 159.00lie lie liei am a spg member 2009 28 nights stayed2010 38 nights stayed2011 48 nights stayed and i can prove
March 24, 2012
Rated 5 out of 5 by HappyMom Loved this hotel
My son and I came to stay for a weekend getaway for some mom and son time. When we pulled up to the hotel my son was in awe over the castle-like appearance! We were immediately greeted by Chris who checked us in. He upgraded us to a poolside suite that had a door that opened from our room directly to the pool. Anytime we needed anything Chris was our guy! He even called maintenance to bring a screwdriver and help my son insert batteries into his new RC car he made at Ridemakerz. Great staff, Great hotel! Would definitely stay again and recommend!
September 13, 2012
Rated 4 out of 5 by jlynn54 Nice place to stay for Disney trip
We enjoyed our stay at the Sheraton Anaheim. Our room was large, comfortable, and clean and the fitness center was great. The staff was helpful and courteous. If you are going to the Disney parks the shuttle is a real bonus! One of the best parts of this hotel is the beautiful grounds.
The property does need updating-new carpets, especially in the hallways, and better ventilation. The hallways smell musty and stuffy. It would be nice to have a better stocked hotel store since there aren't real close stores off-property.
Overall it was very nice.
June 22, 2013
Rated 2 out of 5 by Lyndy60 Needs improvement
Suggestions for improvement:
*Unhappy that we paid for parking...didn't used to be that way and we were surprised upon arrival!
*Room internet access should be included. Especially with small children, too hard to have to go down to the lobby...between that and the parking it felt like we were being "nickel and dimed".
*Mildew smell in hallway on 3rd floor above the "L" entrance...really bad.
*Bathrooms extremely small ...I know there's not much you can do about that one!:)
Things we like!:
*Great shuttle service to Disneyland...thank you! Shuttle drivers were fun and very informative!
*Beds were extremely comfortable. Loved all the pillows!
*Appreciated the hotel "store" being open after we returned from Disneyland (after 10pm)...thank you.
April 25, 2013
Rated 3 out of 5 by MHP2012 Mickey's Halloween Party 2012
We stayed here because of the close proximity to Disneyland and the shuttle service. The room we had was a pretty far distance from the entrance and was hard to walk to with all of my additional baby items (pack n play, stroller, etc.). It was outdated, but unexpectedly large. I could not complain about the size of the room, it was nice. The shuttle to Disneyland worked out nicely, but the shuttle back was an unorganized mess. We ended up walking back to the hotel, which would be close, if you didn't have to walk all the way around Disneyland.
October 16, 2012
Rated 5 out of 5 by djcnme Excellent Staff
Stayed 08/09/1-08/12/14. All of the staff were friendly and attentive, from our check-in through our check-out. Even the staff in the deli were awesome. The shuttle drivers to and from Disneyland were exceptional. A person in our party uses a wheelchair and the shuttle drivers were patient, kind and helpful. I cannot say enough about the drivers. Thank you to every one of them for making our trip awesome and stress free.
August 14, 2014
Rated 5 out of 5 by TAB2014 Disneyland Family Trip
The Sheraton Anaheim Hotel was GREAT! From the front desk... to the welcome staff... to the shuttle bus drivers... and the rooms....This SPG hotel delivered excellent customer service!!! We had a great time! Thank you Sheraton Anaheim Hotel! We will see you soon!
September 2, 2014
Rated 2 out of 5 by unimpressed14 Needs Improvement
I have stayed at a number of Sheratons. This facility need maintenance. The carpets were dirty, the pool had stuff in it and the maids are not doing a good job.
When we went swimming my grandson pointed out something that was in the pool. I am still not sure what it was but it needed to be removed. I also think that small children that are in diapers should not be allowed in the pool!
In our room we found two socks left over from other guests.
August 7, 2014
Rated 5 out of 5 by 6mauigirl spacious rooms, sweet sleeper beds
A five family surprise for my husband's 60th birthday at Disneyland began with everyone starting at the Sheraton Anaheim the day before my husband and I arrived. Everything was perfect for the event. All had an excellent experience! The rooms were spacious and the beds were just wonderful after a long day at the Park.
August 27, 2014
Rated 3 out of 5 by Hayley Management is rude
I will start off by saying that this hotel was quite nice. The room I stayed in was great and the beds are extremely comfortable. The shuttle service was great and very timely. That's the only nice thing I have to say.
My computer charger went missing from my room and management was a nightmare to deal with. Maureen, an assistant general manager, told me to stop talking while I was on the phone with her and the general manager was just as bad as she was. The only nice person I talked to was the housekeeping manager, Angela. If you plan on staying here make sure you have nothing to complain about because management will not help you.
September 12, 2012
Rated 2 out of 5 by disneydays Only stay if thats all thats available
We checked in late got to our room and the airconditioner would not come on, called the front desk and they sent someone he got the airconditioner to come on but after 6 hours and no sleep it was still 76 degrees in the room, the next night same problem after another night of no sleep I called the front desk at 4 am to get some help and was told to call back after 7am that day i called again and some one came to work on the air and that night the room reached 70 much more tolerable .... and the beds are very uincomfortable!!
June 25, 2013
Rated 3 out of 5 by spetro23 Rooms need improvement
The Hotel itself was good and we liked the shuttle service to Disneyland. We really were not comfortable in the rooms. They were large but the beds were uncomfortable and short in length. You can hear everything going on in the halls and other rooms...walls are thin. The rooms have very little decor for being near Disneyland. The floors were dirty and there were no extra linens in the closet..blankets, pillows. Took two phone calls to get an extra blanket. Breakfast Buffet was great though. Definately needs remodeling!
December 20, 2012
Rated 1 out of 5 by glad2BTexan2014 Left a lot to be desired
Unclean, air conditioner did not work, room smelled like mold. I was 100% dissatisfied with the 2 nights we had to stay there. I thought it was terrible, the worst Sheraton we have stayed in ever.
The food in fast market store looked terrible and not fresh. There were a couple people at front dest who helped as much as they could. We did like parking access, and close proximity to Disneyland.
August 6, 2014
Rated 5 out of 5 by LynnieR Charming Hotel
This hotel's castle-like façade and intimate outdoor spaces are delightful. The beds were perfect. We had 2 spacious adjoining rooms -- which made our stay with 3 kids and 3 adults even more enjoyable. I do wish the pool/spa had extended hours for adults with post Disneyland aches.
August 21, 2014
Rated 2 out of 5 by Disneyvaca Staff is Rude and Unresponsive
I would not recommend this hotel due to the staff. The hotel is decent with close proximity to Disney, but I've stayed at many other SPG hotels and this is rate as the worst friendly hotel.
One and only good thing was the shuttle staff was nice, but the front desk staff(Vivian and others) have attitude and do not cater to guests.
August 10, 2014
Rated 4 out of 5 by Anjo Room cleanliness ...
The Sheraton Anaheim was very comfortable and am staff was wonderful. But soon as we got to room it did get unforgivable for me. The room wasn't very clean. There was Cobb weds in corners of room and closets. There was a layer if dirt/dust along top of couch and pillows. Spots and stains all over carpet! It is just disturbing trying to relax in a dirty room. Everything was wonderful but that. We might come back but you really need to take a monument and really clean the rooms on down time. Thank you.
January 14, 2013
Rated 3 out of 5 by kessa123 not the Sheraton I know.
Outside gorgeous, but that is as far as I can say anything nice about this hotel. We were given our room all the way at the back and have to go in a very small elevator. Once we got to our room it was dirty all the way to the fact that there was black smudges all over the toilet and hair in the bathtub. I had already gone to the front desk 1 because they messed up our reservations. The front manager was rude and acted as if I was asking for a lot to have my room cleaned. The shuttle only runs every half hour to Disneyland and the driver smells like smoke. the next morning they tried charging me for parking when parking was free with my reservation. And the man at the buffet suggested we give him a tip. This is not the Sheraton I know and I would recommend going somewhere else down the street.
December 19, 2012
Rated 2 out of 5 by JeffPeggy Outdated
The room was ok, but slow behind the modern era when it comes to internet and TV. The TV on all channels and movie rented had audio that did not match the mouth. Internet is charged which is outdated and per device even worse. Please join the modern age and get with it. This hotel comes off as a rip off for old travelers and those deperate at disneyland. Do you really need to put your customers through this?
January 22, 2012
Rated 4 out of 5 by Gamer This Hotel needs improvement
Our room faced pool area and was getting a lot of noise from pool participants. The windows did not seal well and needed repair.
The game room for the kids to play in was nice but 80% of the game machines were not functioning. This was a disappointment to our kids. It looked like these games were not serviced in along time.
August 8, 2014
Rated 3 out of 5 by firetorch Average hotel
this is a ordinary hotel close to disney parks
I stayed is a disabled room
the bathroom had corrosion on door jam looked pretty bad
not what I expect in the sheraton chain.
parking system is difficult to figure out with all the gates. gate card never worked.
will use the other sheraton next time
October 27, 2014
Rated 3 out of 5 by RCandM This hotel is convienently located
Normaly this hotel is top notch, sadly on this visit it was a mess. Our room at check in looked as though a fight had occurred in the room. The bathroom door had been kicked in and no longer closed. The drapery had what appeared to be blood all over one panel. Can't believe that housekeeping signed off on this room to be rented in that state. Top it all off, the key reader on our door died. Fortunately, there was a nice guy from maintenence who fixed all of this stuff by the next day.
May 14, 2012
Rated 5 out of 5 by ski123 Great place to stay whilel visiting Disneyland
Everything about this hotel was great. We booked the Family Castle Package for the 4 of us. It was perfect, we got a full breakfast each day in their restaurant, free internet and free parking. The buffet breakfast was great with a nice selection. The shuttle was great and very each and convenient to use. Every staff member went out of their way to be helpful. The room was large and we had plenty of room for the 4 of us. Next time we visit Disneyland we will stay here!
May 9, 2014
Rated 3 out of 5 by TT77 fair
first - when one stays at a hotel, one should not have to pay to park where one is already staying & paying for. when u go home, or the market, or any other business or store, to which u are already spending your money, do u have to pay to park? NOOOOOO !!!!
this brings me to the shower, the worst shower ive ever had at any hotel. no water pressure what so ever !! could not even rinse off the soap, oh, & the 10 degree temp fluctuations in both directions !!
January 28, 2013
Rated 2 out of 5 by Chad40 Needs an update
This property is old and run down and needs a major overhaul. Carpet is stained in numerous areas and the overall decor is tired. Convenient location; however, will not be staying again unless there is a renovation. The check in process was slow and not accomodating to Starwood status. Was told there was an upgrade available and later a work peer was given an upgrade. The dishonest answer regarding whether there was an upgrade available is not acceptable.
February 9, 2013
Rated 2 out of 5 by Keith92 Disappointed
Hotel is not being maintained and is very dated. Roof is in desperate need of replacement. Carpets are long overdue and very warn. A/C unit in room did not function. Great location for Disneyland, but suuferring from neglect.
August 5, 2014
Rated 5 out of 5 by DigitalJami Large Rooms, Very Comfortable
Stayed for the weekend while attending a convention at the Anaheim Convention Center. My room was very large with 2 Queen Size beds, and what appeared to be room for 2 or 3 more. Everything was very clean and the staff was very accommodating and friendly. There is a free shuttle to Disneyland/California Adventure and Downtown Disney. From there the walk to the Convention Center is about 10 mins. Check for AAA rates as I was able to save some money.
April 1, 2013