Rated 5 out of 5 by aidan26 great service and location
Fantastic customer service, rooms are spacious, clean and very nice. Located in center of Union Square close to everything. Lobby was beautiful, with a great coffee shop. We really enjoyed our stay.
April 8, 2013
Rated 5 out of 5 by WBL1 This Hotel's Family
Every employee encountered was hospitable, pleasant, welcoming and very willing to accommodate our needs. This made our stay very comfortable.
I would definitely recommend and return.
January 4, 2014
Rated 4 out of 5 by Tiffany05 Nice stay
The room was clean and comfortable... the bed was great and nice linens!
March 31, 2014
Rated 3 out of 5 by Baubie what heavnly bed?
several years ago it seems to me that starwood changed out the mattresses; they are hard, hard , hard. I could just as well sleep on the floor and won't be able to stay at shearatons in the future.
January 21, 2013
Rated 3 out of 5 by Annie4168 Uncomfortable beds
Although the room was nice and the reception staff very friendly, we had the worse nice sleep we've ever had in a hotel. The beds were soft and lumpy in areas and made it very difficult to sleep.
April 6, 2013
Rated 4 out of 5 by Ben2012 Good location
Hotel is located centrally and in a convenient location. Check in was smooth and quick. The club lounge is open until 10:30pm which is a plus.
February 26, 2014
Rated 4 out of 5 by Sbaroi Excellent location
Location is excellent, room was ok, the staff was helpful. But I was surprised to see that you have to pay for internet in your room even in 2013 where wi-fi is pretty much free everywhere else.
May 30, 2013
Rated 4 out of 5 by Hetak8 Great update to this convenient hotel
I used to stay in this hotel every week for 3 months as a consultant back in 2006. The updates are fantastic. Looks like a completely different hotel and the rooms are much nicer. thanks!
December 4, 2013
Rated 3 out of 5 by bellabop tough times
The first room I was assigned had a guest in it occupying the room. Very embarrassing walking in on someone. A large empty bottle of vodka was under the curtains and was not removed for 2 days.
August 3, 2013
Rated 5 out of 5 by Selena BEST HOTEL IN MANHATTAN
Great experience!!! The hotel has a very good location, we did not missed anything in Times Square, the Theater, the shopping, and the amability of the hotel personnel, we all had a great time.
October 25, 2012
Rated 4 out of 5 by Calico21 Excellent choice!
This hotel attended our expectation with a great staff treatment, confort and excellent localization.
March 19, 2014
Rated 4 out of 5 by Art68 Would Return
Overall this is a good property. The lobby area can get a little crowded. Staff is generally pleasant. Expect to spend a bit of time waiting for the elevators from morning until early evening.
June 16, 2013
Rated 4 out of 5 by Doug Location
Perfect location for what I needed (business). Room was well appointed and clean. My only gripe was that the TV control didn't seem to work. I did not call for help as I stayed only one night.
May 8, 2013
Rated 5 out of 5 by vhcstr Perfect Location
Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay!
November 19, 2013
Rated 5 out of 5 by Mallison2u Top Place To Stay
Great place to call home - Easy to check in and then get out to the Streets of NYC !
March 25, 2014
Rated 4 out of 5 by BenFromParis This hotel has a great location and a good comfort for NYC
I recommend this hotel to anyone who wants to explore NYC in great conditions especially for a short stay. The location is perfect 5 minutes from Times Square and 4 minutes from Central Park.
April 9, 2013
Rated 5 out of 5 by Nat66 Good value for money
Great Location, friendly staff, nice premises. However no bar fridge available for personal use - mini bar extremely expensive eg. $7.50 for a bottle of water and a very busy Foyer and lifts.
December 19, 2012
Rated 4 out of 5 by Mich51 NY comments
Beds are somewhat small and too firm. Not really comfortable. Hotel should look into having staff more frequently tour the hotel to pick up completed room service orders and empty glassware.
September 3, 2013
Rated 3 out of 5 by apap Not sure I would go back
The bed was uncomefortable. I felt they did not check the room before I entered. It was clean, but the toilet did not flush, and the TV would not turn on.
One of the receptionists was rude.
January 16, 2013
Rated 5 out of 5 by erin0484 Great Location, nice hotel
Visited NYC for Christmas. GREAT location. Walking distance to Time square, David Letterman, Radio City Music Hall. Nice rooms, Staff was very helpful and friendly! Would gladly visit again.
February 14, 2013
Rated 5 out of 5 by 96mags This hotel is in a great location
We were within walking distance of everything. Rockefeller Center, Central Park, Times Square, 5th Ave and the Theaters! The hotel is very clean and the staff was very polite and helpful.
October 22, 2013
Rated 5 out of 5 by Julss Loved the Sheraton Times Square
I loved everything about the hotel. It was clean, the staff professional & great location. I will stay there every time I'm in New York. Oh, and not to forget the best bed linens anywhere.
August 2, 2013
Rated 5 out of 5 by aecon Great hotel!!
Enjoyed my stay at this hotel this past weekend. Could not have asked for anything more. The hotel was close enough to Times Square but away from the noise. Also close to the subway lines.
October 3, 2012
Rated 5 out of 5 by Steve332 Hotel is centrally located
Just got back from our first visit to NYC. My wive and I will definitely be back. From the day we checked in to the day we left all staff met our expectations, especially Jade at check in.
December 7, 2012
Rated 4 out of 5 by Kevin Great environment
This hotel has a clean lively environment. My only recommendation is to have more food at the SPG club in the evening other than veges, cheese and crackers. Some hot dishes would be good.
February 22, 2013
Rated 4 out of 5 by Traci47 Great Location and Family Friendly
The hotel was minutes away from the middle of Times Square which made it a great and convenient location for New Year's Eve!
Family friendly and overall a good expereience.
January 3, 2014
Rated 4 out of 5 by Pule43 Hotel is well located
The practical location of the hotel is good for meetings in Mid-Town.
March 27, 2014
Rated 4 out of 5 by Dudu acustics
Dear Sirs / Madams
the acoustics might be a problem
Some regular noise from next room or next door sound's clear. this refer to shutting doors, flushing water ETC - not to talking
December 9, 2012
Rated 5 out of 5 by dardar This hotel is in great location
This hotel's location makes your NYC trip easy to navigate. Subway is at the corner, walking distances to great things are close, nice restaurants close by, just a wonderful experience.
September 15, 2012
Rated 4 out of 5 by 123abc Great locaction, OK Services
The lack of free wireless is a big negative. The room was fine but small. Someone should refresh the pained shelves in the closet as they looks like they have been used to store bricks.
January 24, 2013