Rated 5 out of 5 by BOLO Cool Place
The hotel really maximizes it sapce to give you the best overall quality hotel experience. The room was clean, comfortable, and well furnished. Its also well within walking distance from everything that you need.
October 15, 2012
Rated 5 out of 5 by GlenD GREAT CUSTOMER SERVICE!!
I would like to say "Thank You"! to the staff at the hotel. EVERYONE (Front Desk, Concierge, Bag Check Area, Doorman, etc)I encountered were very polite, friendly and extremely helpful!!! GREAT CUSTOMER SERVICE!!
March 11, 2013
Rated 4 out of 5 by AnnC Location, Location
The Sheraton Times Square is all about location. The staff are helpful and friendly. The rooms are ample size and clean. The beds are comfy but would have loved a fitted sheet instead just a flat sheet on bottom.
January 31, 2013
Rated 4 out of 5 by Sabljic What's up with having to pay for Internet
Nice hotel, great location, excellent staff, but having to pay for Internet left us feeling less than great. Maybe we are over reacting but will look at other options next time we are in NY just because of this.
August 10, 2013
Rated 4 out of 5 by Lynnieg Great location
Great location, bathroom is small, beds are not as comfortable as they used to be, wifi should be included for preferred members even tho they don't travel a lot, room phone should not have to be charged to work
June 16, 2013
Rated 5 out of 5 by LindaL1 First stay, great stay.
This was my first stay at a Sheraton, I work in HR at a Sheraton in CT so my expectations were very very high- everything was great- the food, the front desk and the location. I loved the Sweet Sleeper mattress.
December 20, 2012
Rated 5 out of 5 by Jake Amazing staff and location!
The staff at this place is amazing! Meredith was fantastic in helping with every question I had and Edwin knew what he was talking about! Also the concierge and lady on night audit were very helpful. Great Stay!
June 11, 2013
Rated 4 out of 5 by Nessie Great time!
The hotel was definitely everything we expected. I think we would have been happier when the construction was done so that we didn't have to hear the noises from the floor below but other than that it was great.
May 24, 2012
Rated 4 out of 5 by Themaninwhite305 The best possible location
I strongly recommend this hotel as one of the prime best location in time square. It is just a few blocks from time square as well as from Central Park. Don't be confused by other's description this is the one.
December 30, 2012
Rated 3 out of 5 by star21 hotel
Not alot of amenities. Very expensive and not many options in the hotel for food options. Just not very impressed with staffing and the concierge was not accurate with times and options of tourist information.
August 14, 2013
Rated 2 out of 5 by JimQ Equipment not good
Iron didn't work
TV remote didn't work
Had to screw the shower head back in
For $350 a night I would expect more
20 minutes we got another iron
Not sure when they came with a new remote as we had left the room
June 28, 2013
Rated 4 out of 5 by MarFrancel Excellent location
This hotel have an excellent location. The first time, the room was ok (floor 49) but the second time, my room was very tinny (room 1953). The hotel looks good, little old but in general was a good experience.
June 25, 2013
Rated 4 out of 5 by Vicable I must compliment this hotel on there front desk staff.
Two areas to mention, A little more space for luggage rack between mini bar and dresser in kings size bed rooms.
It would be nice if the local PBS television station was in the house cable system with sound.
May 4, 2013
Rated 4 out of 5 by Ringo My Stay at the Sheraton
This hotel offers a great location for tourists and the business traveler.
The property manages at a high occupancy.
Decent work out facility and meeting rooms.
Starbucks offered in the am is next level.
April 27, 2013
Rated 5 out of 5 by Romefran The hotel was amazing!!
I would highly recommend this hotel to anyone! It was perfectly located right in midtown NYC, close walking distance to all the main attractions. Hotel staff was very helpful in helping us with our needs.
December 10, 2013
Rated 5 out of 5 by Katy1 Family trip
Excellent front desk service from Daurius and Iverson
June 9, 2014
Rated 4 out of 5 by MidWestFam Nice Hotel
My daughters and I spent last week in New York at this Sheraton. The location is excellent. A short walk to Times Square, central Park, subways, Rockefellar Center, etc. The hotel is well maintained and the rooms were nice. The staff in general is very friendly but I found the individuals handling the front desk to over promise and under deliver. Upon check in the gentleman offered to upgrade us to a corner room. Upon checking there was not one available that night but he said to stop back the next day and he would have one availble and we could move. The next day when I went back, the man on duty said nothing had been done but he again would have one ready for us the next day. Again I went back and the woman working said he did reserve one but it wasn't clean yet and she would have the keys delivered to our room. I explained we would be heading out in an hour and she said it would be about 5 minutes. Surprise no keys were delivered so we gave up. In general the hotel was very nice but don't believe it when they promise you upgrades. I would have preferred he never said anything.
June 24, 2013
Rated 5 out of 5 by JTNASH NYC Visit
The hotel overall was excellent and a great location--tonly two items for suggestion, will be even better when rennovations are cpomplete and the check in process is slow, could improve the service there.
May 16, 2012
Rated 4 out of 5 by Marco200 Good Hotel, Good Location
The hotel is located close to points of interest like Times Square, Broadway, Central Park, Rockfeller Center and 5 th Avenue. It is also easy to use the Subway from this hotel.
Room is clean and silent.
January 13, 2013
Rated 5 out of 5 by Paul Great staff
The staff are always friendly and helpful. Left a bag behind in the room. Security gave us a call once the cleaning staff found it. Each employee went beyond their job description.
Many thanks to you all.
May 19, 2013
Rated 5 out of 5 by 1227victor Sheraton Times Square
The staff makes you feel special even though you are so far from home. The smiles are genuine and it is good feeling to know somebody's glad to see you.
April 30, 2014
Rated 5 out of 5 by DPhilly Great staff
This is the 3rd time we stayed this hotel. This time is very special for us. The staff is great especially Tommy at the Club Lounge who made us this trip very memorable.
We will come back!
March 9, 2014
Rated 5 out of 5 by Dollies Hotel's positives
Hotel's location was superb. Close to all attractions and far enough away from the crowds of Time Square. Beds were extremely comfortable and the room was very quiet. There was no noise from the street.
September 3, 2013
Rated 4 out of 5 by JeongR A place in New York
Best location and a good hotel
June 13, 2014
Rated 5 out of 5 by Frandy AMAZING EXPERIENCE!!!!
This hotel really knows how to treat it's platinum guests. The staff was very curteous and friendly. Not to mention the Suite upgrade that I received was very nice. I am looking forward to my next stay.
March 11, 2013
Rated 3 out of 5 by wab1 great location
Great location for NYC fun activities and Broadway shows. Concierge lounge had very convenient hours and open 7 days/week and well stocked with food. My only complaint was that the rooms were too small.
December 12, 2012
Rated 3 out of 5 by JoanDS This hotel needs better sound-proofing
Every morning, I got woken up by noisy tour groups checking out, shouting, doors banging and people talking loudly across the corridors. It is just very uncomfortable to be awaken rudely every morning.
June 23, 2013
Rated 5 out of 5 by Sarah4222 Great Hotel!
The Sheraton Hotel & Towers is in a wonderful location! They have the most comfortable beds and courteous staff of any hotel I've stayed in while in NYC. I recommend them to everyone who travels there!
May 9, 2012
Rated 3 out of 5 by Janef Overall it was fine
However the bag storage was not acceptable. The line was almost out the door to store bags. It was slow and I almost missed an appointment.
May 6, 2014
Rated 5 out of 5 by JPNYCYOM Excellent
The only thing to improved is the club lounge use to serve a more expanded breakfast as hot food and fruit are no longer offered. I felt the offer for breakfast was subpar and not to my expectations.
October 2, 2012