Rated 4 out of 5 by tlarse02 So close to a great stay...
First of all, I want to preface this by pointing out some positives. I thought the hotel was beautifully re-done. It is hard to get a spacious room in NYC and I thought the rooms were great as well as the lobby, club room, etc. I also want to point out that the Chelsea from VIP Guest Services was EXTREMELY helpful as was Nicole who checked our group of 15 in. I thought "this is going to be an amazing stay". So NYC the weekend after Thanksgiving,we knew it would be busy and were ready to handle the crowds. The elevators at the Sheraton were not. I understand there can be mechanical problems with elevators, but there was nothing down and no communication on why the elevators weren't working. This is a very large hotel moving people up and down massive towers. People were stranded both in the elevators, lobby and floors for upwards of 45 minutes to an hour. There was no management letting people know what was going on and that was causing a lot of anxiety for the guests staying there. It was disappointing, but I did not let it ruin my trip. I think a little communication and crisis management would have been appreciated by all.
December 6, 2012
Rated 5 out of 5 by KCox Cox Family
We enjoyed our stay. The staff was extremely kind and helpful. The rooms were updated and clean. We would highly recommend the hotel...location was the best!
June 5, 2012
Rated 4 out of 5 by Gretchstars Good hotel in a good location!
About 5 blocks from Times Square & 5 blocks from Central Park! Rooms were an ok size. Great deal using star points to stay in NY during a busy time for free!
November 19, 2012
Rated 2 out of 5 by SMMHOU Average Stay
10 day stay. It is good hotel to stay if all you want is a room. Limited room service menu, limited restaurant choices. Questionable housekeeping practices.
May 26, 2013
Rated 4 out of 5 by PIEBOY NICE AS USUAL
Have stayed here before. Nice hotel, busy, but manageable. Rooms are nice, clean and accommodative. Always a good experience here and the location is great.
April 29, 2013
Rated 5 out of 5 by wtljr5 Great Location
Excellent location for walking to the theatre district, Central Park and Fifth Ave shopping without being in the congestion of the Times Square area.
October 23, 2013
Rated 5 out of 5 by MajorDude Great Location and Staff
Prime location on the north end of Time Square. Within walking distance of Central Park and 30 Rock. Danius was extremely helpful front desk staff member.
August 7, 2013
Rated 3 out of 5 by disappointed321 weekend getaway disappointment
first no one could find my reservation. then they booked me into a room but told me they could not change the rate at the desk to honor either the Sr rate or AAA rate that I had originally booked with as they cannot change rates at book in.
when we finally went to the room we found the room quiet small with only enough room to walk to the beds. This was not a huge issue but finding lipstick marks and other signs of the windows not being cleaned for some time was not a good sign. we left the shades open on the second morning thinking that they had not seen the marks only to come back to the room and find the windows still were not clean.
also upon checkout I had to dispute $40 worth of charges from the rooms mini bar.
The valet on check in told me not to let him park the car as it would save me money if I pulled it around myself. The desk cleark did not chearge the parking to the room so I asked the lot attendant if it was easier for me to return to the desk and have them charge the room. he told me it was the same price no matter what and that I owed 102 for the parking.
all in all not a hotel I will return to any time soon.
May 16, 2012
Rated 4 out of 5 by Emily16 Best Location
Perfect location. Close to theater, museums, shopping, people watching. Quiet rooms. Staff is very accommodating. Definitely recommend and stay here again.
October 13, 2012
Rated 4 out of 5 by Jackie49 Great hotel but allow a little extra elevator time
Loved the hotel, but there were only a couple of elevators to my floor (17), which increased the wait every time I went up or down. Otherwise, great place.
December 14, 2012
Rated 5 out of 5 by Manju This hotel has great features
My husband and I stayed on the 36th floor. We had a view of 42nd street. However, the "plat de résistance" was the murphy bed that came down from the wall.
September 27, 2012
Rated 4 out of 5 by Rebba conference stay
Great hotel. Crowded of course, but that's NYC. Not much floor space but that's also NYC. Has everything needed to support a juiced up experience in NYC.
August 15, 2013
Rated 4 out of 5 by RfromCharlotte Good but not great
The hotel was very nice, conveniently located etc. It bothered me that there was mold on the tile around the bath tub. Also the tub did not drain easily.
August 14, 2013
Rated 3 out of 5 by Jackie71 Great location
Rooms are on the smaller size. We had two full size beds in our room and they were small for two adults. The room for two adults and 2 children was tight.
April 23, 2012
Rated 4 out of 5 by jsimpy02 Great location and room
overall was a great experience, hotel was a bit crowded when I first arrived but room was clean and bed was comfortable. I would stay at this hotel again.
July 27, 2012
Rated 5 out of 5 by Grrink the best!
Always the best!! everything is always perfect, staff, food and accomadations!! especailly Britany who makes sure everything is perfect SPG style
November 2, 2013
Rated 4 out of 5 by NPCH My experience
In general is a good hotel, consider the location and rate. The only compain I have is the club lounge where drinks are chargable, which is very strange.
August 12, 2012
Rated 5 out of 5 Great customer service and location always!
You can't go wrong with this hotel! The staff is very kind and professional and the location is fantastic in midtown a couple of blocks from Times Square
November 1, 2012
Rated 4 out of 5 by EvanI Club lounge is always nice here
Rooms are small but well kept and the club lounge is smaller than it was a few years ago but still nice. I like the marble in the bathrooms.
A fair room.
June 17, 2012
Rated 4 out of 5 by stephen837 Cash advance
I sought a $200 cash advance on my Starwood card from front desk and was sent off to an ATM machine. I think this was an unnecessary affront, thank you.
September 16, 2012
Rated 4 out of 5 by Tanya43 Great Hotel
Great hotel and great service.
February 19, 2014
Rated 5 out of 5 by Pick Great customer service
hotel is beautiful and located is a great location of NYC
February 10, 2014
Rated 5 out of 5 by Henry75 Business Stay
The Sheraton New York was outstanding. I enjoyed my stay. The staff was friendly and accommodating and the rooms were extremely clean and comfortable.
April 26, 2013
Rated 2 out of 5 by Adisak Below 4 to 5 star hotel standard
- Front staffs are lack of service mindset.
- Not enough staffs to accommodate guest.
- Facility is too obsolete and need improvement or refurbishment
May 9, 2012
Rated 3 out of 5 by Andy58 The hotel has good features but some staffs did service in unpleasant manner
I am happy with Sheraton room but I had unpleasant moment with staff in baggage storage area. He treats his customer in angry mood. He is not polite.
June 6, 2012
Rated 4 out of 5 by BizTraveler Great location
The hotel is ideally situated in midtown NY, walking distance to both Times Square and Columbus Circle. The hotel is clean, modern, and well staffed.
February 8, 2013
Rated 5 out of 5 by OldDiver Great Location
Subway stop is a couple of blocks away so it is easy to go uptown to Lincoln Center or downtown to Broadway or further downtown to off-off-Broadway.
May 29, 2013
Rated 4 out of 5 by LE521 Sheraton Satisfaction!
You won't be disappointed! Great location, good prices, staff, rooms... you won't want to leave!
I just wish you didn't have to pay to use the gym.
November 10, 2012
Rated 5 out of 5 by Grrink absolutley perect!!
as always this property even when very busy always performs to perfection. Special thank you to Brittany for always making sure my stay is perfect
August 16, 2013
Rated 2 out of 5 by biztravllr555 Just "ok"
Second time I have stayed there where the room smells like urine. Additionally, extremely thin walls and doors...door slams, people yelling, etc...
April 8, 2013