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Rated 3.7 out of 5 by 2243 reviewers.
Rated 4 out of 5 by Great Location Hotel is situated in a great location. Check-in was easy and quick. Counter staff is very efficient and courteous. May 5, 2014
Rated 5 out of 5 by Perfect Location Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay! November 19, 2013
Rated 5 out of 5 by Loved the Sheraton Times Square I loved everything about the hotel. It was clean, the staff professional & great location. I will stay there every time I'm in New York. Oh, and not to forget the best bed linens anywhere. August 2, 2013
Rated 5 out of 5 by Great hotel!! Enjoyed my stay at this hotel this past weekend. Could not have asked for anything more. The hotel was close enough to Times Square but away from the noise. Also close to the subway lines. October 3, 2012
Rated 5 out of 5 by Hotel is centrally located Just got back from our first visit to NYC. My wive and I will definitely be back. From the day we checked in to the day we left all staff met our expectations, especially Jade at check in. December 7, 2012
Rated 5 out of 5 by This hotel is in a great location We were within walking distance of everything. Rockefeller Center, Central Park, Times Square, 5th Ave and the Theaters! The hotel is very clean and the staff was very polite and helpful. October 22, 2013
Rated 4 out of 5 by Great hotel, but front desk/reception staff need to be consistent in the information provided to guests. May 16, 2014
Rated 5 out of 5 by This Hotel's Family Every employee encountered was hospitable, pleasant, welcoming and very willing to accommodate our needs. This made our stay very comfortable. I would definitely recommend and return. January 4, 2014
Rated 4 out of 5 by Location location Great helpful staffs, excellent location! Busy hotel, paper thin walls, NY city never sleeps anyways. Would recommend this hotel to all my friends and family. March 28, 2014
Rated 4 out of 5 by Great environment This hotel has a clean lively environment. My only recommendation is to have more food at the SPG club in the evening other than veges, cheese and crackers. Some hot dishes would be good. February 22, 2013
Rated 4 out of 5 by acustics Dear Sirs / Madams the acoustics might be a problem Some regular noise from next room or next door sound's clear. this refer to shutting doors, flushing water ETC - not to talking thanks December 9, 2012
Rated 4 out of 5 by This hotel has excellent location Love the location of the hotel. Staff were exceptional. Disappointed in a lack of restaurant choice in the hotel. Prefer having a choice of inhouse restaurants during inclimate weather. April 13, 2013
Rated 4 out of 5 by This hotel is in a great location The hotel location made it easy to navigate N.Y. the rooms were a little small but maybe that is the way of N.Y. The bed was comfortable and the room was clean. I would stay here again. April 29, 2013
Rated 5 out of 5 by This hotel is in great location This hotel's location makes your NYC trip easy to navigate. Subway is at the corner, walking distances to great things are close, nice restaurants close by, just a wonderful experience. September 15, 2012
Rated 4 out of 5 by Great locaction, OK Services The lack of free wireless is a big negative. The room was fine but small. Someone should refresh the pained shelves in the closet as they looks like they have been used to store bricks. January 24, 2013
Rated 4 out of 5 by This hotel has excellent personnel Staff are uniformly great. Toomy Rodriguez and Barbara, and all who attend the 44th floor lounge both at breakfast and in the evenings, deserve high commendation. March 17, 2014
Rated 5 out of 5 by pleased customer Great stay at this Sheraton! More than met our expectations, nice amenities and lovely room. May 12, 2014
Rated 5 out of 5 by Good PLace to stay in the heart of the action We picked the hotel because of it's loctaion. Of course that didn't disappoint but neither did the room or staff. We definately would consider staying here again if we get back to NYC. June 10, 2013
Rated 5 out of 5 by Great Hotel in Great Location We stayed at the Sheraton New York. Although room a bit small, it was very clean and comfortable. Location was great. We could see Times Square from our window. Would stay there again. September 17, 2012
Rated 4 out of 5 by Great Room on 43rd floor Fast bank of elevators even though oversold for St Paddy's Day weekend. Crazy lobby lines at check in but with preferred status, was soooo much better. Great clean room with comfy bed. March 18, 2013
Rated 5 out of 5 by Great location This is the exact location I like, close to Central Park, Rockefeller Center, Times Square. I use a mobility scooter so the room was a bit small for accommodating that but it worked. July 13, 2013
Rated 5 out of 5 by Looking Good The Sheraton Times Square is in a perfect location and the recent upgrades to the Hotel have greatly improved the experience. Highly recommend for business, family or leisure travel. February 10, 2013
Rated 4 out of 5 by Right in the middle of Times Square and Central Park! We only had 21/2 days to visit NYC. Being located at this hotel, it gave us to opportunity to be central, which was greatly appreciated, walking distance to most (must sees) in NYC! August 26, 2013
Rated 4 out of 5 by The bellman lost my bags Additionally I was required to pay for concierge level services which is something I have never done before. Overall this was only an average experience compared to my expectations. November 12, 2012
Rated 5 out of 5 by Three Generation Outing Granddaughters 13th birthday celebration. The hotel surprised us with room service delivery of fabulous chocolate lava cakes on our first night stay. It made our stay extra special. February 5, 2013
Rated 4 out of 5 by Time square Sheraton This hotel is conveniently located to all of midtown Manhattan. They provide a quality high capacity facility with many rooms but still a personalized service. March 15, 2014
Rated 4 out of 5 by Location and hotel were great, but SPG recognition not good Location, cleanliness and feel of the hotel were very good. I have gold status and was given a far worse room than my travel partner who had no status. That was my only complaint. June 9, 2013
Rated 5 out of 5 by It's all about the location!! I love this place. The location can't be beat. Close to shopping, Times Square, restaurants. The Sheraton New York is a classic. Comfortable rooms....pleasant staff. I'll be back! December 17, 2012
Rated 5 out of 5 by Great Job We jad a wonderful stay in the City on this trip and a large part of that was the excellence in all areas of the hotel staff. We will definitely be staying with you in the future. May 31, 2013
Rated 4 out of 5 by Lovely room, staff needs to work on their social skills I stayed with a friend for eight nights in a superior room with two double beds. Lovely beds, view, bathroom and color scheme, however the walls are thin and both our neighbours had children. The lobby was a screaming mess of young teenagers on a NY trip, I counted to at least three different groups and needless to say the few computers in the lobby were always busy. I met a man who had been put on a floor with one such group and he described his floor as "a carneval" and had been granted a switch of floors. The staff in general don't know how to smile and with the exception of the staff at the tickets & tours counter all other treat you as a trial put on them. Since this was our first trip to NY and the choices outside were overwhelming we tried to get tips on good eating places and other things. After a few attempts we realized why there never was a line-up. Also, this is the ONLY hotel ever that has charged me for storing my bags for a few hours between check-out and leaving for the airport. However, the location was great and the room lovely and I would probably stay here again since I like Sheraton. July 1, 2012
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