Rated 3 out of 5 by Cocoa99 Convenient location
This hotel was very conveniently located near many attractions such as theaters, shopping, metro, restaurants.
December 18, 2013
Rated 4 out of 5 by tgh68 Hotel very convenient to MOMA
Very comfortable and convenient. Wireless internet buggy and required a call to tech help to assist. Room on the smaller side but it is NYC.
February 17, 2013
Rated 5 out of 5 by e61st Thanks for Sandy Support!
Thanks for being so kind to me and my dogs during our Hurricane Sandy stay. We appreciate you allowing pets and making them feel so welcome.
November 4, 2012
Rated 5 out of 5 by Valerie76 Friendly and Courteous Starr
Everyone from the front desk to the dining room staff, were very friendly and very courteous. Requests for special needs were swiftly met.
August 19, 2013
Rated 5 out of 5 by Rico81 Profesional staff
Cynthia Munoz from front desk gave me a big warm welcome in the coldest day ever in NY.
January 9, 2014
Rated 4 out of 5 by Shemp65 Comfort
The hotel was convenient and comfortable with all the ammenities to survive a snow storm.
January 7, 2014
Rated 4 out of 5 by MW60 Improvements payed off!
Nice job redoing hotel rooms. Made use out of the club lounge, but found it much to crowded, almost uncomfortable except during off hours.
December 29, 2012
Rated 3 out of 5 by jamaica tv problems
CBS and NBC sound and picture were breaking up so badly that I couldn't watch them. Is Sheraton owned by the same company that owns ABC?
August 12, 2013
Rated 5 out of 5 by LewisJe3 Excellent!!
My stay was more than excellent. It was my very 1st time in NYC and I had a blast. The hotel staff, room, and view were amazing.
September 12, 2012
Rated 3 out of 5 by mykla This hotel was O'kay
The maid did not clean the glass that we had use and the room was very small for 3 people, bed was also very hard. Location was great.
June 18, 2013
Rated 3 out of 5 by Gabriel26 My stay at Sheraton NY Times Square
I checked in at the hotel on March 24 and checked out on March 30th. I had a good experience at the hotel until March 29 when I encountered a serious problem. I left the room in the morning and when I came back to the hotel around 6:30 PM from my daily activities to find that the people that check the frigobar had taken out of it a medicine I left in it because this medicine is temperature sensitive. I called the front desk immediately because I needed to contact Lilly Labs and ask them what to do with the medicine and I needed to inform them how long had been out of the fridge. Everybody seemed to not be able to find out for me the time this happened, I was explained that the company that does those in room services doesn't have to do with Sheraton. Finally after I talked to a Manager he took some time but got me the information about the time. Also he sent me a hotel fridge to the room at no charge. I find what happened to me was very aggravating and not hotel friendly. I was not keeping food or beverages of my own, I had just a small injection I cannot miss taking because of a special treatment I am going through and that it is worth $600 and that at that point I couldn't take. This is shipped to me from the lab in a cooler every month. By the time I left the room, 45 minutes later the fridge wasn't in the room. I left and when I came back late that night the fridge was there. So much for being worried for me. I asked if I was going to get any credit for all my problems and probably future cost of having to reorder this medicine and I was given a $100 credit. I thought I should have been given at least a 2 days stay free but the manager said he couldn't. I am busy traveler and I stay in many places and Sheraton is one of my preferred hotel of choice. I believe I deserve better than this for my nightmare.
March 31, 2014
Rated 5 out of 5 by tommyboy Happy with my Choice
From the early check-in to the accessibility of the elevators I was happy. Price was reasonable compared to other hotels in proximity.
February 20, 2013
Rated 5 out of 5 by maui1980 This hotel's location is excellent,
The location of this hotel is excellent, central to many attractions, blocks to time square, rockefeller center, empire state building
February 4, 2013
Rated 4 out of 5 by JeffL fitness center
You are "nickel and diming" us by charging $10 to use the finess center, especially your SPG guests
December 23, 2013
Rated 5 out of 5 by Charlieb1 MDShears
Great location. Busy and efficiently run. Great Starbucks in lobby.
All personnel very helpful and friendly.
December 10, 2013
Rated 5 out of 5 by csapakrat the best employees
bascome,pacheco,mcnair,prez,smith,hudson employees were gracious,professional. they made the stay a joy. the location cannot be beat.
July 30, 2012
Rated 4 out of 5 by hea42 great location
This was the perfect hotel for what i needed to do in the city. great location. close to transportation, restaurants and activities.
July 15, 2013
Rated 5 out of 5 by JackM52 The Staff does great work
The staff of this property have always exceeded my expectations. They truly understand the travel needs of there business clients.
August 2, 2013
Rated 5 out of 5 by KDBJ Love the location
Wonderful hotel! Only complaint is that the sheets weren't the softest! The staff went above and beyond and the location is great.
August 3, 2013
Rated 5 out of 5 by Grrink top notch!!
The hotel and staff and are always great They go beyond the normal requirements of a hotel. making sure all of the guests are happy
May 17, 2013
Rated 5 out of 5 by BBL1 Excellent location and great service
The Sheraton New York is conveniently located in the heart of Manhattan. It is a beautiful hotel with superb amenities and service.
November 27, 2012
Rated 4 out of 5 by Joe133 Great location!
This hotel is in the middle of the city and walking distance to broadway shows. Also has two great restaurants across the street.
April 15, 2013
Rated 5 out of 5 by RGutierrez Excellent Staff
This is the 2nd time my family stays at the Sheraton New York and once again we had a great experience.
December 10, 2013
Rated 5 out of 5 by Fluffy Hotel
We had a wonderful time while staying at your hotel. Everything was just perfect. We will definitely recommend it to our friends.
June 1, 2012
Rated 3 out of 5 by sam222 Location
This hotel is in a very convienent location to all the major places. The cleaning staff is a little loud when cleaning the rooms.
December 5, 2012
Rated 3 out of 5 by NYvisitor2013 Check in staff needs to be more courteous
I thought the person checking in could have been more courteous. Perhaps it was a busy day.
December 25, 2013
Rated 5 out of 5 by NRyan Great location, terrfic amenities, helpful staff
For an overnight stay in the Times Square section of Manhattan, there's probably not a better, more updated hotel for the price.
March 12, 2013
Rated 5 out of 5 by LCD18 Staff is very personable and helpful.
Front desk staff could not have been more helpful and polite, as were the bar staff and those at the coffee bar in the morning.
June 1, 2012
Rated 5 out of 5 by Nadya Outstanding location
Service,location,and professionality fit the description of this fine hotel.
January 6, 2014
Rated 5 out of 5 by Claudio66 our stay was awesome
Wonderful location, great staff always available and professional, breathless city view from our corner room at the 37th floor
September 8, 2012