Rated 4 out of 5 by cyc88 Great Location
Hotel is situated in a great location. Check-in was easy and quick. Counter staff is very efficient and courteous.
May 5, 2014
Rated 3 out of 5 by Skinney Convenient location
Doorman grade A, roommaid A, housekeeping an F.
Impossible to get swet-and-low and creamer for our coffee each day we were there!!
Front desk was accomadating as the conciergere.
December 15, 2012
Rated 5 out of 5 by LEO3225 Excellent choice in NYC
The staff at this hotel were exceptionally polite and accommodating. The rooms were very clean. This being my main concern I was extremely happy!! We highly recommend this hotel.
September 12, 2012
Rated 4 out of 5 by appleby Time square Sheraton
This hotel is conveniently located to all of midtown Manhattan. They provide a quality high capacity facility with many rooms but still a personalized service.
March 15, 2014
Rated 5 out of 5 by cableguy1 great staff member's
Brittany the VIP manager made us feel special. Tommy in concierge is excellent and makes us feel very comfortable and attentive, and Debbie at front desk ,makes us feel welcome.
October 3, 2013
Rated 5 out of 5 by 40Lady Great stay
The location of this hotel was fantastic, walking distance to everything. The staff were very helpful and cheerful. The room was clean and comfortable. What more could you want?
February 20, 2013
Rated 5 out of 5 by Dutchmen Perfect, perfect, perfect
This hotel is a perect basis for enjoying a visit New York. Everything you need is within range and the spectaculair view of the clubroom is one of the best you can experience.
December 30, 2012
Rated 4 out of 5 by EricG1954 great location
This hotel is in a great location with access to times square, theaters, and the subway to get you to every other part of NYC. The room was clean and the staff treated us well.
August 29, 2012
Rated 1 out of 5 by Dan122 Unclean bathroom
Hairs on toilet on check in
Bloody tissue in waste basket.
Front desk too busy to pick up.
Manager on duty never picked up phone either.
Considering a tripadvisor posting.
December 23, 2013
Rated 4 out of 5 by Taffie Most reception staff very helpful and friendly except for one person at reception who may be of spanish persuation.
Hotel is ideally located in mid-town Manhattan.
May 30, 2014
Rated 4 out of 5 by Traci47 Great Location and Family Friendly
The hotel was minutes away from the middle of Times Square which made it a great and convenient location for New Year's Eve!
Family friendly and overall a good expereience.
January 3, 2014
Rated 5 out of 5 by Crispy91 This hotel is commendable
The renovated Sheraton Times Square is a cosy, ideally located and very comfortable hotel, with the highest standards of cleanliness and excellent service. Highly recommended.
February 17, 2013
Rated 4 out of 5 by Terry57 Great hotel, but
front desk/reception staff need to be consistent in the information provided to guests.
May 16, 2014
Rated 4 out of 5 by Nerja45 Only the noise
THe room was great, staff helpful but apparently a class trip on our floor was the only negative. Yelling and screaming at 4:30 am. Please ask class groups to be considerate.
March 5, 2013
Rated 5 out of 5 by Mark727 Great hotel in great location
This Sheraton is a pleasure to stay in while in NYC. It has a great location and is centarl to theatres and reatauants as well as close to Times Square. The staff is helpful.
January 12, 2013
Rated 4 out of 5 by Evad123 Great location
The location of this Sheraton is great! It is just a few blocks from Times Square and right on several subway stops. Check-in was a breeze and the room was very comfortable.
September 12, 2013
Rated 5 out of 5 by Rebey Great locatiion and amenities
Hotel has great location and knowledgeable staff. We were greeted graciously and when we needed anything was promptly responded to. Great hotel to stay at while in New York.
November 27, 2012
Rated 3 out of 5 by fg01 extremely crowded
nice hotel, good location
waited a long time for elevators
gold spg members get no real advantage since there are so many platinum members who go to this hotel
July 31, 2012
Rated 5 out of 5 by Vero797 I loved everything
people are very nice there
June 3, 2014
Rated 5 out of 5 by artgirl123 pleased customer
Great stay at this Sheraton! More than met our expectations, nice amenities and lovely room.
May 12, 2014
Rated 4 out of 5 by Domhotel Very convenient.
Billing needs work. I was charged for something called Link@sheraton.cafe that I never used and despite a phone call and two e-mails nothing has been done to correct this.
June 20, 2013
Rated 2 out of 5 by bjls Needs improvement
Staff were broadly unfriendly and unwelcoming. I travel around the world with Starwood and this hotel experience was a total disappointment relative to other properties.
December 9, 2013
Rated 5 out of 5 by dr64 great location
SPG club had great views from the 44th floor. Staff in the breakfast area were wonderful, helpful and after 2 days recognized us and made us feel very welcome and at home.
April 12, 2013
Rated 5 out of 5 by wayneb123 Sheraton Towers New York
I fly to New York several times a month for business and pleasure. I ALWAYS stay at the Sheraton Towers. It is close to everything I do and the staff is great.
May 31, 2013
Rated 4 out of 5 by Me223 Check out takes too long!
The Gold & Platinum lane should be for Gold & Platinum members. It seems like every time I go to check out, I'm waiting in a hugely ridiculous line of people checking in.
December 18, 2012
Rated 5 out of 5 by JAS2014 My favorite hotel in NYC
This hotel is clean and queit. It is withing walking distance of Times Square and Hells Kitchen . Plenty of shopping and restaurants near by.
March 31, 2014
Rated 3 out of 5 by ssgron met my expectations
this hotel met my expectations . rooms were clean and comfortable. However i find it rather odd that they charge 14.95 per day for wireless intrnet access in the rooms.
February 21, 2013
Rated 5 out of 5 by padb24 Great Registration
We were met by a professional, friendly woman named Joy! What a joy she was. She was a great first impression. Room was very clean and new. Great experience all around!
October 31, 2012
Rated 5 out of 5 by will90 Went over Christmas.
We spent Christmas in New york and this hotel was wonderful. One of the finest i've stayed in. The workers were very helpful and friendly. We will definately be back.
March 13, 2013
Rated 3 out of 5 by NN2TRVL Comfortable room, but bathroom needs to be cleaned better
The rooms are quite big for NY, and the beds are very comfortable. The bathrooms need to be cleaned much better than they are and this seems to be a consistent issue.
January 13, 2013